Could not have been any easier or any less expensive booking, confirming and purchasing this storage unit at E Airway in Livermore, CA. Best Value Ever! Michelle was so responsive following my online information and I know the Manager Nicole runs an excellent operation at this location. They are following COVID protocol no contact and make it easy AND convenient! Thank you Michelle and Nicole of Livermore, CA Public Storage! read more

Terrible customer service and deceptive website. When you put a unit on hold they will let the unit to anyone else who walks in off the street before you move in. read more

This review is for Melissa. She works the front desk on Thursdays and Fridays. Her customer service is incredible. Having recently lost a loved one and one of the next steps being accessing their unit, Melissa has handled the entire situation with care and compassion. Explaining the process and being there to answer any questions I have and making sure I had everything I needed while being extremely patient with me. I feel lucky to have met her as she's made this part easy for me. Thank you Melissa! She deserves a raise! read more

Had rent a unit at summer time at this storage Manager was polite and friendly Got big unit for good price! Have been storing my stuff for few months and everything was fine 100% reccomend read more

Just an FYI. Do you see that banner on their listing? The same banner appears on their home page, offering the first month for a dollar if you go through the reservation and contract process online. I did as requested and reserved and contracted a space at this location. Went through the process and was billed for the first month at regular price. I thought they would then bill the following month at a dollar but they billed at full price again. I spoke to the property manager and then called the corporate office. Both of them told me that the offer was not for THAT PARTICULAR space. It is fraud and, if it were not a short term situation I would go elsewhere. Do yourself a favor and rent a storage unit elsewhere. read more

This is a hard review to write. Nicole and the crew at the office have been great an accommodating. However, we signed up for a unit 6 months ago and at that time realized the price was very attractive. I asked, point blank, if this rate was going to jump and was told "no". In fact, I was told that if the price would increase, it's normally $10-20 a month or so. Well wouldn't you know it, my rate jumped $48 a month. From $181 to $229. After speaking with the district manager, Billy, he refused to do anything for me or meet me in the middle in any way. It's a real bait and switch. Maybe shame on me, if something seems too good to be true, maybe it is. But I think this is very poor business practice and absolutely no customer service. read more

Nichole is the Best ... this location is great & very convenient. She assisted me quickly . With wonderful customer service. Another great thing I liked ... the prices were the same as over the phone . I'd definitely recommend. read more

Highly recommened this location. The manager Nicholle is amazing! She is definitely a manager that takes care of the customer.

I am trying to leave a review for the Public Storage on Southfront rd. I have had my belongings stored here for over 10 years and Dolly and only Dolly has been very helpful. She's gone above and beyond. I appreciate knowing my things are safe. Dolly is always helpful and Extremely kind. I appreciate you Public Storage for having someone like Dolly willing to make your Business better. Thank you Dolly! read more

Property manager Nichole was really knowledgeable about all services and prices I inquired about.

Male manager at this location is too lazy to get off his chair and show us a storage unit. Wanted to visually look at a 5x15 storage asked him he could show us, he came up with excuse "even if I showed you it doesn't mean it would be available for you" I get that but that isn't the point I wanted to visually look at one just to have an idea of what I can fit inside. Just really disappointed, I get it was a 4 day holiday weekend and today is Monday but come on man get up off the chair , you had nothing else going on. read more

This facility is amazing they are clean and friendly. They have excellent customer service. I highly recommend this facility its safe and they are extremely helpful. read more

If you need somewhere to store stuff for a short time this place may work, I would still look else where. My problem with this place is they raise your rent every six months. I rented a 5x10 space threw a bunch of stuff in it and kinda forgot about it. My rent started out around $55 a month. I left my stuff in there so long that my rent got up to $115 a month. I called & pretended to be a new customer and asked how much a 5x10 space would cost a month they told me they had them for $49 a month. I then asked how come they are charging me $115 a month. They simply said that is the way it works. When I told them I was going to empty my unit by the end of the month they offered to sign me up @ the going rate $49 a month I declined. I just feel it's wrong to charge someone more because they have been a customer for a long period of time. One more knock is everything in my unit got very dirty don't know if it's because it's so close to the freeway or what but there was a thick layer of dirt/grime on everything as well as rodent droppings. read more

I rented a storage unit here for about a year and it was great! The location is safe and secure and the staff were always very helpful and accommodating! I would definitely recommend! read more

Nichole is an excellent representative for this property. I was shown multiple available units. and she knew the pricing differences. This storage facility made it so easy to transfer my belongings from my former property. I would recommend Public Storage to anyone with a need to storage anything or not enough room where they live. The gate hours and great and the property is very clean. read more

I had a great experience at this location. Christy was a great help! Got in and out quickly and was able to move my stuff in quickly. The location was well kept. read more

Nichole was fantastic, met me early for my appointment and took the time to make sure the unit was what I needed.

I rented a 10x10 unit at a different location. I decided to downsize from the 10x10 unit to a 10x5 unit for $83 a month and moved locations..That was in 2013..every year they jack up the price for the unit. I am now paying $135 for the 10x5 which is more than I was paying for the 10x10..Im currently looking for another place that wont keep increasing the rate.. nothings changed in the unit so why the have to raise the rate EVERY YEAR is beyond me! The people are very nice and the property is clean, this isnt on them! Greedy big business! read more

What are the best public storage place ever been to I would recommend to be spacey Christine

Great customer service! Christy was very helpful and friendly! Made the moving process much easier for everyone

I must commend Nichole, Property Manager, and Chris, Associate, at Airway Public Storage. I am a DM with a retail company that needed emergency storage and was truly impressed with the experience I had. I appreciated their flexibility, their willingness to work with me, answer my questions, (despite how unusual they were) and most importantly, their sense of humor!! So important in any business! I highly recommend this property and will be back again if needed! Thanks Nichole and Chris!!! read more

This is the Best in Ca. Clean drive up units that are safe. The staff here is very nice and helpful. Best prices have shopped around. Would defiantly recommend this place to store your items at. read more

Prefect for your storage needs! I've been going here on and off for the past few years with no problems or complaints at all! The staff is always kind and helpful. The facility is always clean and I feel safe leaving my stuff here. Will definitely be back! read more

I've been a customer for a few years now and I am so happy Nichole has become the new property manager. The service has never been better!

This review has been long overdue! We have had a unit with this location for almost a year now and we've been nothing but happy with this location and the management. But it's our most recent experience, a few weeks ago, that is truly worthy of mention and recognition. We originally had a unit that was far too large for our needs, but was the only one that would fit our things at the time. We decided it was high time for us to stop being lazy and move into a smaller unit in the same location to save space and money. I called the office directly and talked with Chris who was so incredibly helpful and went above and beyond to help us find a unit at the same location that would work best and wouldn't be too far of a move. He even called me back after he had found a closer unit than the one previously bookmarked for us. Nichole helped check us in and get us set up for the move between units. She has such a great way with customers, always upbeat and available to help out. This location has such a great team and it's so close to us, we wouldn't dream of using a different location/company. Thank you for your continued A+ service! read more

This property has had such a huge turn around recently. Nichole, the person I usually work with there, is great. Very friendly and goes out of her way to be helpful. I have never once seen her be in a sour mood. She really helps to make going to my storage unit less of a chore. This property is very clean and well maintained. If you need a storage unit this is the place I would recommend. Go see Nichole, she'll get you going in the right direction! read more

Very accommodating! Nichole checked me in and provided excellent service regardless of the discounted rate I paid. She was very helpful in ensuring I selected the right unit for the stuff I needed to store and was patient and descriptive. Thanks Nichole! read more