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Extra Space Storage

3.9 (59 reviews)
Closed 6:00 am - 10:00 pm

Services - Extra Space Storage

Self storage

Vehicle storage

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2 years ago

Michelle is Great with customer service and very helpful. She is very happy and energetic and really nice person. Happy to be helped by her.

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2 years ago

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1 year ago

Ms.Michell was an outstanding help to my needs, and was proffesional and helped with every need

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2 years ago

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3 years ago

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2 years ago

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3 years ago

Great customer service and great prices. The location is awesome. Very clean and tidy site as well.

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4 years ago

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4 years ago

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3 years ago

Great and super fast service. The units are very well maintained. I got a promotion discount!

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7 years ago

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8 years ago

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6 years ago

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Review Highlights - Extra Space Storage

From my first phone call with Kristina to my in person appointment, I knew I had found the right place.

Mentioned in 9 reviews

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You might also consider

First Street Mini Storage - Drive-up, secure storage units in Livermore, CA

First Street Mini Storage

(7 reviews)

I give this place a 5-star rating. They've always been Fair with me. And I want to give a special…read moreshout-out to the current manager Lashae.. Excellent attitude! Goes above and beyond. She has actually taken the time to PERSONALLY call me before I was late with the payment. In my experience most do not take the time to put a personal touch on there their customer service. I've been a customer at this location over 10 yrs. Highly recommended 1st street mini Storage.

Pros: cheap. Cons:…read moreyou get what you pay for. Confessions: I'm not paying the bill personally, but by virtue of being associated with a local group that stores stuff here [in a crazy small 4x4 space, anyway], I find myself there more than I'd care to share. That said... note the gate hours of 7am-7pm; I realize a lot of places have 'em, so can't ding them for it, just a drag... after commuting to the office and back, odds of hitting a 7pm is slim on weekdays. But merely noted to note it. Back to the story... __________ Trip 1. On our first trip there, we got a prize of an extra lock. (We're in a "sub" unit, so one master for the outer space, the other for the individual inner door). Went to leave, and the key wouldn't come out of the lock. Really, like... really? I ate my Wheaties today, and couldn't get the dang thing out. Hit it with WD-40 and liquid wrench (since I'm a boy who has this stuff sitting around the car); no luck, but the key did turn better. Being the concerned tenant, we went to the office. No one home. Called the posted number, went to voicemail. Called the emergency number -- though I wouldn't consider an unlocked outer door an emergency by any stretch -- and also voicemail. Left messages. No callback. Slept well knowing we did what we could to notify someone. __________ Trip 2. Went by the office the next day to speak to someone in the office. No one home, just a troubling "We'll be back at..." sign in the window. Um, okay -- but rest assured, our day isn't going to be rescheduled around the office staff's errands. __________ Trip 3. This after the office woman called the account contact with all sorts of claims of lock theft and such rubbish, but did call back to apologize (apparently she realized she was being a bit harsh). Make a 2pm appointment to come by with the lock (note appointment is during business hours... she had grocery shopping to do). Stopped into the office, she looked at the lock and said it wasn't their key -- which are round -- and if we had to have keys made, we should have used the local locksmith (Security Locksmith, nice folks by the by). Apparently the stamped lettering in the key "Sec... Locksmith" wasn't a clue for the non-FBI types to identify. We left with the lock, still stuck with a key in it, as we were told it was our problem to deal with, since our choice of keys ruined the lock. __________ Trip to Security Locksmith. Nice guys (as noted), yup, that's our key, and they removed it. Oh, and the problem? One of the pins went out in the lock, so factory key or their professionally duplicated key would have gotten stuck equally well. The lock has since been returned to the office -- once we found a moment it was convenient for them to be in the office -- to deal with their defective lock. __________ Would I go there to store stuff? Nope. Any marginal cost savings are negated by the hassle if/when things go sideways. __________ Customer service review. See "Cons", "Trip 1," "Trip 2," and "Trip 3"

Extra Space Storage - selfstorage - Updated May 2026

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