Michelle is Great with customer service and very helpful. She is very happy and energetic and really nice person. Happy to be helped by her.

*PLEASE WATCH VIDEO AND PHOTOS* I can't believe this place gets high reviews maybe for a friendly front desk lady but that is absolutely it. I have had a unit here for about a year and a half and the price went up over 4 different times without any warning. Please believe all the other reviews similar to mine. On top of them taking all your money the unit isn't even worth it unless you want most of your prized possessions and irreplaceable pictures to be eaten and desecrated with rat piss and poop. I have pictures I found dead and live rats. My stuff smelled so bad that I almost puked. I had a lot of precious things of my late husband that are completely ruined and I am just devastated. I also couldn't move a lot of the stuff due to black widows everywhere. read more

Extra Space Storage - Dead mouse - Self Storage Near Me - Livermore, California

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Ms.Michell was an outstanding help to my needs, and was proffesional and helped with every need

This place is the biggest rip off and waste of time I started at 130 2 years ago now at over 280 they raise the rent like sole less slumlords. Every time I turn around these lowlifes raise it again and again. read more

This place is awesome! Melanie was very accommodating and nice when I signed up for my storage space. Even when I changed my mind in getting a bigger space. I signed up for a 10 x 10 unit not realizing I needed more space. She was very helpful and patient with me. She was very happy to change my unit to a bigger space. I recommend this storage facility to all my friends and family. Kristina was awesome as well, she was extremely helpful. read more

Michelle was awesome. She made it so easy to get the exact unit we need. Very friendly and a pleasure to work with. thank you read more

Ms. Riley was very helpful during my application process. When the card reader went down mid application she used her quick and savvy reflexes to restart the card reader. She was very informative on the lease contacts that she left me with no questions needing to be asked. I truly thank her for all her knowledge! read more

Just after a few months their rate increased by $77.00. That is a HUGE increase just after a few months of decided to use this location. I had NO IDEA they ran their business practices like this. It's somewhat like a Bait & Switch tactic that shady companies use to get your business before finding out the truth. I called to co firm and the woman who answered its normal practice to raise rent just after a few months. I will be moving soon. read more

STAFF at facility is great as for the corperate alls they do is raise your rent at least twice a year my rent started at 303 and has more than doubled to almost 700 havent left yet for i have a 10x 30 full and no were to put it other than that nice facility and great staff this is at the livermore facility read more

Melanie Kepler helped me today she was very polite and help me get my storage quick. The place is professional and clean I recommend coming here for storages. There's a lot of great size storage available here I recommend this place read more

They kept raising the price. First after 3 months then again after another 3 months. Went from $150 to $170 to over $200. Plus depending on the unit you have, sometimes there are big trucks in the way. Overpriced unfortunately. Should have left sooner. read more

Great customer service and great prices. The location is awesome. Very clean and tidy site as well.

Great place, had an issue getting into my unit Christina went above and beyond and helping us out treated me like a family highly recommend this place if you have anything to store. read more

I have stored with Extra Space in Livermore for 12 years! Every time my needs change they are able to accommodate me on the fly. Staff is always very friendly and knowledgeable and gives me the best recommendations at an awesome rate. I jokingly tell them I will store with them forever, and I honestly believe I will! read more

I have been a loyal customer and had my unit for over 1 1/2 years and out of nowhere during a pandemic when I am making less money and costs have increased so much they DOUBLED the cost of my unit. They said I am not eligible for online pricing as I am not a new customer. New customers beware they do not have a cap on increases and frequently do them without notifying you. They will double the price out of nowhere to take advantage of customers during one of the worst times in history. I should have stayed at my last location I highly regret moving my things in here. You can find online pricing at smaller companies that will not increase like this FYI. Do your research and don't make the same mistake I did. Apparently this location is notorious for rent increases out of nowhere and their customer service and management doesn't care. Run far away! read more

The Service, Value, and cleanliness of the unit and park are exceptional. The Assistant Manager, Melanie, went above and beyond in helping make our transitions smooth and cost-effective. read more

Great and super fast service. The units are very well maintained. I got a promotion discount!

I recently had the pleasure of dealing with Christina from Extra Storage. She is super friendly, accommodating and professional! She helped me find the ideal unit for storing furniture for a family member. She held the unit for me for a week until I could transport the furniture. Obtaining the new unit was quick and painless and their pricing is quite competitive. read more

All my storage needs had been met in this facility. Melanie in the front office was very friendly and answered all my questions. I couldn't be happier. read more

This facility in Livermore is very well kept and very clean throughout the whole property. I had the opportunity to speak with Kristina at the property. She was beyond helpful and provided me with a lot of information about the facility. I'm very thankful for all of her help. read more

Great experience, I only had my storage unit for about 8 months but if I ever need to store my stuff in the future I will be going back to extra space storage in Livermore! The units are very clean and staff is very helpful and friendly. Melanie went above and beyond during our move out process as well I highly recommend extra space storage in Livermore. read more

Love this place. Very well lit at night. The gate allways works unlike the last place. Been here for about a year. thanks for being so clean. you guys will always have my bussiness. read more

CROOKS!! DO NOT RENT HERE. I have endured 5 rate increases over the past 18 months (from $293 to $388 - 32%) without any notice!!! I see several others had the same complaint, should have read Yelp before renting there. To make matters worse, their customer service department does not seem to care, nor will they do anything to notify you of rent increases!!!!! I (like Dave L) went in because of advertised deals on the first months rent only to find out that all of the 'selected' spaces that the offer applied to were unavailable. I should have known then what crooks they are. FINALLY able to get my stuff out of there so I won't have to endure any more of their arbitrary rent increases. read more

the ladies in the office are super friendly. Kristina took the time to show me a couple of units that could potentially work for me. she really listened to what I had to say. read more

wonderful staff - but the corporation is souless. two months into my lease they raised the rent from $99/month to $179/month. they said it was an "intro rate" - but never told me it was when i signed the lease. doubling the rent and sending me a note "of course you are free to move out." i hate everything about the owners of extra space storage. this is bait and switch and total bull. chose any other company to find storage!!!!!!! what total pigs the owners of extra space storage are!!! read more

Although we only needed the unit for less than two months, the move-in and move-out was so simple and easy! Communication from at least two different employees was friendly, we would recommend it. read more

We have had the opportunity to work with Kristina at the Livermore Extra Space Storage facility. She has been very nice, accommodating, and professional. Having the ability to get packing material on site is a great help for us as we find that we always need to repack something and we just get the product from the office. The process has been very easy with Kristina and team. Thank you for all your help. read more

Christina was super accommodating, she helped us upgrade our unit same day, and was kind enough to show us where our locker is and explain how everything functioned read more

After not needing a storage unit for several years, I found myself needing one again. I did my research and Extra Space Storage in Livermore seemed to check all the boxes, especially the value for the price. From my first phone call with Kristina to my in person appointment, I knew I had found the right place. She was courteous, professional and helpful and didn't mind answering my millions of questions. The process was simple and easy. Again, I cannot say enough about how awesome Kristina is. If you are looking for a great storage facility with awesome staff and customer service, this is the place! read more

This is the second time I have rented a storage unit from extra space storage in Livermore. Melanie is absolutely awesome. She was very helpful and polite and answered all our questions. The storage facility is secure and well maintained. read more

My friend and I made a reservation of a 10'x10' unit at the Livermore facility via Extra Space Storage. We completed the reservation, #1001690295, and paid $10 as a deposit to guarantee the price and availability. My friend went to check out the place today (July 26, 2013) as the move is scheduled for tomorrow (July 27, 2013). However, she was told she would be getting two 5'x10' units (separated by hallway). When we inquired, the Assistant Manager said that these are what's available since we got the promotional price of $108/mo. I escalated the issue and spoke to the District Manager Adrian who quickly offered for $10 refund and said that in order to get a 10'x10' unit, it will be $132/mo. First, we went through the process to complete the reservation is to ensure we get a 10'x10'. If we want two 5'x10' units, we should have reserved it that way. Second, everyone we spoke with kept saying that we can always pay the full price of $132/mo to get a 10'x10'. That's what the reservation is made for exactly. It certainly feels like a bait-and-switch. Do not do business with Extra Space Storage. If we did not happen to check out the place today, we would be stuck with two units or end up paying more (because they wouldn't honor their own advertisement / pricing) when we get there on the date of move!!! read more

This was my very first time buying a storage locker. I had NO idea what I was doing. Kristina in the front office was amazing!!! She walked me through the process step by step and was more than patient with me. Thank you so much. You're the best! read more

I haven't been there for a year and my rent is already going up $19!?!?! And same with another yelp reviewer... I reserved a 10x10, but I wasn't told till the last min that I was getting two units. Which is NOT convenient when you have large pieces to store. The only reason I stay is because it is very close to where I live. read more

Extra Space is great! It was such a breeze to come in and set everything up. The two young women at the front desk were so friendly and helpful, and gave me lots of great advice on places to eat in the area, since I'm new here. Thanks for the great service! read more

I have used extra space storage in Livermore for many years and I have to say that the staff here is incredible. They are very helpful and accommodating. If I need storage again I will be back. read more

TERRIBLE BUSINESS ETHICS !!!!! I went in here since it was near my home in Livermore that I was moving out of. I went here because they offered a bunch of deals on the firsts month rent. I have rented here before from the Pleasanton location and the experience was night and day different. I went in and prices have went up since my last visit which was to be expected as it was over 3 years ago. I felt the unit was pricey at $235 a month but the near by location really helped so I did it. Upon going to sign all the documents they jammed me up with having unit insurance ? for around $60 a month !!!! I assumed like last time I rented from them that it was optional as its my choice to have my belongings insured. Boy was I wrong, the lady said it was a mandatory requirement . I reluctantly did it and figured I would call my insurance company after I left. I called my insurance and they got me coverage for $12 a month, so figuring since I just left 30 minutes ago they could cancel the insurance and I had my insurance company fax them the coverage as well. I called and the same lady said there was nothing she could do about it, I was upset but being currently amidst of a divorce you get used to people bleeding you dry for money so this didn't feel any different. I told them to cancel the insurance moving forward and I was told it was done. They had called me today because my payment was a few days past due, So I figured I would pay them on the phone since they called. The same lady I spoke to before gave me my total and it was $330 !!!! for a small storage unit ! She said that they were charging me a $39 late few for being a few days late and also they were still charging me for that outrageous insurance plan from them !!!! Even though I had my own coverage !! Which was sent to them !!! The lady told me I would have to go in and cancel it as that's the only was they can do it !!! I explained to her that I work most days during the hours they are open and can't make it until after , and on top of that they had told me that they would cancel the plan last time I called. She said only in person works. I AM SOOOOO BEYOND DONE !!! if it was not for the hassle of moving I would take my things out and pay more to go somewhere else, thats how bad they are. I have paid $120 for double insurance coverage I DO NOT need and I seriously doubt it is required. Also a ridiculous $39 late fee. They stress on you for google reviews .... no worries I would be happy to leave them one just like this review. IF ANY OWNER OR "GM" here wants to call me feel free to do so me cell is (925)699-7155 David read more

The best service I have ever had from a storage place. Outstanding customer service from Jensy & Kristina. I walked in to check prices so I could compare, and they qere both very happy to show me around. The facility was very clean and well taken care of. I came in the next day and rented two units. Public storage had units for $1 for the first mo, however I came back to Extra Space because of the customer service. The have two ppl there that do a very good job. I would recommend this place to anyone. Jason read more

After being a steady renter at the Northfront Rd. facility for over 9 years, I can only say that if you rent here for even a short length of time, you can expect ongoing, unjustified rent increases about every 9-10 months! After the most recent rent increase (another $35 per month!), I finally decided enough was enough, and I moved my stuff over to Will-Store Super Storage nearby. Far-better rental rates (larger units for less money); far nicer people on their staff (they wave hello to me when we cross paths), and promises of no rent increases at least for the first couple of years... this all works for me! Extra Space Storage: NO THANKS! read more

Great service and great price. Melanie was most helpful and friendly! Nice, clean and newer storage facility. (I'm assuming by how nice and clean it is) read more

I was moving to another city. Unfortuately, with my busy schedule I was unable to go down to the city that I was moving to, to secure my unit. Fortunately, I was able to stop by to the Northfront location near my work to secure the unit I had in a different city. Kristina and Nique were very welcoming and provided GREAT customer service. Sheesh, these girls need a promotion... raise... or somethin!!! read more