There hasn't been an agent available once when I needed someone. Also, they simply decided to remove the online discount after a few months, which they can do at any time. This is a company that does not like their customers. read more

The place is fine, and I appreciate that they noticed and called me when I accidentally locked it incorrectly (although it took about a week), but after selecting the unit based on price/square foot, I was unpleasantly shocked when they increased the rent by 40% after 5 months with less than a months notice. At that point I had the choice of getting fleeced, or finding a new unit, moving everything (and probably paying another setup fee), and probably having to move again after 5 months. And to add insult to injury, I see that the same location has an identical unit available for less than my original price, as a discount from a price less than my current price. read more

We moved out because on several occasions we saw homeless people walking through. We told them about it. I even checked the fence and found where the fence is broken but they didn't do anything about it... They told us to let them know when the unit was empty and they would check it, but we never heard from them. after the first of the month and still haven't heard from anyone I called several times But couldn't get anyone on the phone so I asked one of my guys to go over and see if they can still get in and make sure nobody is living in it or went to the bathroom in it, etc., and he was able to get in said there's nothing in it. I told him to open the door and leave it open. They are now sending us to COLLECTIONS because they never checked the unit they never close the account. They didn't remove our password on the gate and we went to confirm that no one was molesting the unit.. BEWARE. I will be at the next city council meeting to let everyone know that this company is corrupt. read more

"I strongly advise against using this Public Storage facility due to their shady business practices. The company owns multiple locations in Pleasanton, Livermore, Dublin, and other Public Storage locations. I made an online booking, agreed to their monthly fee, and scheduled my move-in date and time. However, upon arrival, the self-service person on the camera at the location quoted me a price twice the amount I had agreed to online. They promised to credit me back the difference, but I felt uneasy about proceeding without a written agreement. After some negotiation, I decided to look elsewhere and found Extra Space Storage, which offered similar monthly fees and much better customer service. I highly recommend avoiding Public Storage's $1 fee for the first month and instead choosing Extra Space Storage or another reputable storage facility with better customer service." PLEASE DO YOURSELF A FAVOR. DON'T WASTE YOUR TIME AT THE PUBLIC STORAGE WITH THEIR $1 FEE FOR THE FIRST MONTH AND SHADY GAME. GO TO EXTRA SPACE STORAGE OR OTHER STORAGE FOR BETTER CUSTOMER SERVICE. read more

Be FOREWARNED....this company is a complete joke, a SCAM. I rented a storage area last week with the clear understanding I had removed someone from my home and the unit would be transferred to his name before the next bill was due. I paid for the first month at that time. When I returned to put things in it today after hiring someone to load my pickup, I found out the gal who rented it to me didn't know the rules. I had no choice but to cancel, lose my original payment, pay my hired guy to offload my truck back into my garage. I am LIVID. I should have been at least refunded my original money because they had someone representing them giving out false information. read more

I had such a great experience with one of the workers named Michelle. I was so lost on my first day and she helped guide me to my storage and showed me exactly what needed to be done!!! read more

Best price compared to other businesses. Easy sign-up. Simple starter instructions. And clean unit.

My stuff is getting ruined here by so much dust and dirt getting in the unit and looks like cement mix powder from a cement company next door. Some stuff is definitely ruined I advise to cover your stuff up. This happened in only a couple months of being here. Maybe also happened from maintenance. read more

Omg i'm currently at public storage in San Leandro off of Marina but I am moving towards that way and was going to move my stuff closer that way for when the house is ready and I talked with some girl her name I believe was April and she was amazing. She was kind she was sweet she answered all my questions. She was just all-around a good person. She made me feel as if I've known her forever and it's hard to come across people like that so I felt like I had to come on yelp express the impression she left on me and I felt like I had to let you guys know that! if you want good customer service ask for April read more

BUYER BEWARE...BATE & RAISE RENT MORE THAN 35 PERCENT AFTER 6 M0NTHS.Just moved out 1/31/23 and they are still trying to bill me for another month or who knows how many more months. Absolutely ZERO/NO customer service, I've called all available number either to ensure my account is closed to no avail. When I call, typically no answer or a call back the following day. Please know, over last 20 years I have rented several storage units in this area and never experience this level of rudeness and the "don't the damn attitude". read more

My locker was broken into and the managers would not help. They never met at the locker about the break in and would not return any of my messages I left after I was stood up. Corporate customer service was also no help. They just wanted payment. These people will not help you if you have problems. I found a better facility to store my belongings. read more

Dust and dirt throughout the unit I have been renting for years. They decided to remove the onsite person over a year ago and keep the bathroom locked although the office door had office hours listed. I called and left a message and no one bothered to return my call. They are raising the monthly rate annually. read more

Admittedly, everything started well with Public Storage on Boulder St in Pleasanton. They got me in, prices were reasonable, I had auto-pay set up, I liked Sheila - no problems. Then I decided to reduce my stuff by half and move to the location by Costco in Danville, which is closer to where I now live. When I mentioned this, some genius suggested I turn off my auto-pay. I see now that this was part of their scam. I set a vacate date so I could be refunded for a pro-rated final month. Then the next couple of months unfold. Paying my bill became a saga. I tried to go to the location when I had time and never caught anyone in the office. I left 6 messages each month to please call me back so I could pay my bill because I wanted to avoid late fees. Did they ever call me back? NOPE! And I know they know how to use a phone because they had no issue calling my bf over and over to let him know my bill was late. Couldn't seem to call me or answer the phone so I could actually pay it though - maybe because they loved my late fees?! I tried to pay my bill online, but the way it was set up, I could only see my new location (on autopay) so there was no way to pay my bill at the other location. Cut to today when I went to take care of my bill and close my account. For my 5x10 space with $108 / month in rent, I was charged (wait for it) $355 to get out!!!!! STEFANI, who "helped" me (haha) couldn't really explain my charges, and charged me TWICE for lock-cutting when they didn't actually cut my lock at all! She was "happy" that she made a mistake so she could refund me. Well, guess what, I was NOT happy because now I have to wait for my bank to post the credit. Maybe she should have checked on the lock BEFORE charging me? I guess she couldn't be bothered because she sure as hell couldn't be bothered with customer service. When I mentioned that I had tried several times to pay my bill using different methods, she didn't have much to say and didn't attempt to adjust my bill to address the lapse in customer service when they NEVER returned any of my calls. She said there was "nothing" she could do and she was bound by the "rules". Guess there is no rule about accountability and satisfying customers... I paid because I just wanted to cut ties, so I picked up my last load of stuff and closed my account. I figured I would at least get refunded for the partial month because it is only the 2nd. Did that happen? NO, OF COURSE NOT. She said she "couldn't find" my scheduled vacate date in the computer. Thanks again for nothing, STEFANI!! I'm also pretty disappointed in Sheila, who I had liked, for never making sure my calls were returned. EDIT: Come to find out Sheila left the location and that is probably why the customer service slid downhill at the speed of light. Talked to Sheila today and she is trying to get me resolution. So she is still awesome. Interesting that when I asked STEFANI THE LAME about if Sheila was still there or not, she told me she was still the manager. NOT TRUE - she is a trainer now. More proof that STEFANI doesn't know her ass from a pair of lockcutters. Oh, and NOTE TO STEFANI: You said you go "above and beyond" but are bound by the rules. Listen up lady, I called the national customer service number and they immediately pro-rated me for July and apologized. BELLA (the District Manager) was useless, but I did put in a call to her. I had to do that on my own. Going above and beyond would have meant that YOU did that FOR me, get it? ALSO, you said you couldn't do anything because you were "afraid to lose your job". Try getting a job now when all future employers can read this on Yelp! It's called "thinking long-term" - give it a try! Things you should know if you decide to rent from these snakes: 1. Set up auto pay - this is pretty much the ONLY way to avoid late fees 2. Set a Vacate date before you try to move out and REQUEST DOCUMENTATION so they can't say oopsie later 3. You can pay your bill at ANY Public Storage location, so don't feel like you have to drive to your location and wait around for someone to actually be in the office 4. There is a customer service number you can call (check the website) where you can also pay your bill for a fee over the phone. (Would have been nice if they called me back to tell me about these last 2 options, but of course they did NOT. I should have called pretending to be a new customer because I am guessing I would have gotten a returned call then.) Overall, the shitty service on my last day eclipses 3 otherwise good years. BE CAREFUL dealing with these people - they are SHADY and have NO customer service skills, even when it's their own damned fault. UPDATE: Yesterday (the day I moved out), my mom suggested I call corporate. I did. They were very friendly and pro-rated my final month so I got $110 back. They couldn't reverse my late fees, and told me to call BELLA, the lame-ass District Manager. She refused to reverse my late fees/ be accountable. read more

There are so many positive experiences I have had with this Public Storage facility over the past 3+ years, and my many life changes! First off, TOP customer service. Sheila and Allison have been super personable, professional, patient, have dedicated their time to work with me to help me make the best decisions, and their response rate is the best! Then, there is the clean facility, easy access, easy paperwork, the transition process from one unit to another as an existing customer is smooth and quick. They offer all the supplies that you might need, and I just found out yesterday they have bathrooms! If I could give them more stars I would. Storage facilities can be cold and impersonal. Not this one. It kind feels like family... As long as I am in the area and I need to keep my stuff somewhere, It'll be here. Thank you ladies!! read more

I had a storage in 2014. I moved out on January 3, 2015. Since the rent was due the first of the month, I paid on time the whole month of January first and requested the balance from January 4 to 31, which I did not use, to be refunded. They promised to do that but never fulfilled their promise to refund. They still owed me 4 weeks of excess rent. I wrote them many letters to follow up, but they never replied. People should know about this. read more

Fast and easy! Carmen helped with every question. Facility was clean and set up efficiently.

This public storage has great customer service! I got a great deal for a storage unit during my transitional period and have been very happy with everything. Thanks Public storage! Alex read more

I appreciate the immense help I received from Public Storage Manager Sheila and her District Manager, Vera, when my storage unit had a few leaks during the rain we had back in February of this year. I was transferred to a new unit and reimbursed for my trouble. They were both very friendly, caring and professional. I will continue to do business with them. read more

UPDATE 2/8/16: I wish i could give public storage negative stars! We paid for their insurance, that they push strongly for because I'm assuming people's stuff gets ruined often! We just got approved for our claim, but for half of what we originally paid for our bed, depreciation they say. So now we can't afford a nice bed like we had before, and have to settle for something mediocre. This Is Outrageous, be aware before ever using them! We will never be using public storage again. There was a water leak and damaged our very nice bed. Public Storage neglected to tell us that the roof was being worked on, and come to find out later that they never tell their customers when things like the roof get worked on. And the reason, because they can't move everyone out. But let's just allow people's belongings get ruined. They tried to fix it by 1 month free (out of 4 months), and another unit, but sorry that doesn't fix the problem. Then they go to fix the roof, and a ton of debris (wood, nails etc), fall all over our things. And again, "we rent at our own risk". Our personal belongings were completely dismissed and disrespected, it was an awful experience. We are out of their in a few days and will NEVER use Public Storage again. read more

UPDATE! Literally the same day I was writing my first review, I received a follow-up call from the location general manager wanting to check in on how my move-in was and if I had any questions or concerns. When I told her the issues from my other review, She immediately got me a refund to my account and apologised as well as pledged to train the new employee further. I was very impressed by her compassion and I really got the sense that she actually cared about what I was telling her. read more

Chrisann worked wonders today for my fiancé and I. She had us in and out with the perfect package in no more than 20 min. Extremely friendly and professional! She made sure we knew all the safety guidelines, gave us tips on how to make everything fit, recommended basic necessities for furniture covers, etc. kudos to Public Storage for finding help like Chrisann! We need more workers like her in businesses nowadays. read more

This place is great! It's in a convenient location, right off Valley. They offer excellent specials and have clean units. Not to mention Sheila is wonderful and just the best! She's sweet, efficient, and always ready to help with anything you need. I feel safe here and know that all of my prized possessions are safe here too. read more

I needed extra storage for my kids stuff so I stopped by to get pricing. I had been to at least 4 other storage facilities before this one. Wow, what a difference!!! Chrisann was so helpful!!! She helped me find the right size unit for what I needed and took time walking me through the details of the rental. We rented here because the storage facility is super clean, felt very safe, the price was right and the customer service was awesome. read more

Sheila is great. Very clean storage unit and well managed. Recommended! The nicest management of any storage unit I have come across.

Very helpful in deciding what packing supplies I needed. When I need to store I will definitely be coming back to this storage.

Sheila is the greatest, she still remembers me! This is my second stay here and you cannot beat this place! Service is always excellent and prompt. Very friendly and professional. I love it and would recommend it to anyone. read more

Two increases in less then one year....watch out, I'm moving out Folks who work there are great but company very greedy.

There are 3 Angels at this public Storage - Sheila , Chrisann and Jessica . They are so dedicated to their work - Its amazing . Excellent Customer Service , very polite , humble and very knowledgeable . Very happy to have a storage here with such helpful people around . Don't loose them PUBLIC STORAGE ....... Sanj read more

The manager here is so awesome ..... I had a billion dumb questions and she was super patient with me !

Sheila is the best! so very helpful and the place is very clean. she is very informative and knows the area.

This is our second time using this location. Sheila is awesome, very easy to talk to and understand, she really makes the experience enjoyable, we look forward to our stay with her and this facility. read more

Loved that my unit was on the ground floor, as they all are, and that the units are clean! The biggest downfall here is that the gate buttons are located inconveniently both to enter & leave. Once must get out of the car on both occasions - yuk. As well, the price increase I received was a shock especially seeing the amount it increased. And..... most issues have to go through the Regional Manager who is not readily available to help. To end on a super positive, it was a pleasure dealing with Manager Sheila who was the reason I signed up there to begin with.....she was very helpful & knowledgable when I was shopping around for my storage unit. She was fast to respond & had a solution to any problem. She's a true asset there. read more

I've only been here a couple of months but this storage place is the best I've ever had. Its always clean and Chrisann is always willing to help. I know my stuff is safe here read more

I stopped by Public Storage to check out renting a space and to pick up some packing supplies. I was met by Chrisann who was extremely helpful, very knowledgeable, and professional. She listened to what I needed and showed me a couple of units that were perfect for my needs. I cannot recommend Public Storage of Pleasanton enough, and especially Chrisann. She made my moving of belongings from one point to another easy. Thank you for being there. read more

Last December, Diana was very helpful, patient, and went the extra mile for us when looking at a few units on a cold winter day. We appreciated her friendly and knowledgable assistance and have been meaning to do a review since that time. Good location with easy access. Move-in cost was excellent and the monthly cost okay, but since that time the monthly cost has gone up considerably (that is why I am giving Public Storage 3 stars instead of 5). Diana deserves 5 stars! Tip: gate hours for accessing your unit are 6am to 9pm, so make sure you are out by closing time or they will give you a friendly reminder call. Would recommend this location, but hoping not to need much longer due to the expense. read more

So far we've had a pretty complicated experience with storage and all along, the site manager has been nothing but extremely helpful. She has handled multiple phone calls, several drop-ins and all the time graciously answers our questions follows up when needed. read more

Just came back to CA from Tennessee and needed storage ASAP! I luckily booked a unit online and when I got to the facility I was greeted by Shelia with open arms. She was amazing! Very knowledge, super friendly and found me an inside unit where I could park my truck right outside the door. I can't say enough about how much she eased my stress that day. I would definitely recommend this place to anyone. It is clean, organized and Shelia is great! ---- read more

I really am thoroughly impressed with this faciity. Although my past experience with Public Storage at a different facility was horrific, to say the least.k read more

Rachel gave me a good spot and was very efficient. Please be aware that they will not rent to you unless you take their insurance. Not a big deal, but just be aware. For me, it was $9.00 more a month. Have a good one. read more