This is a wonderful storage facility. The staff is courteous and professional. The facility is…read moresecure. I am happy to be a customer. Georgia Vantasy Transportation LLC

Beautiful space! Everything is very professional and clean in this area. The staff and owner is…read moreprofessional and friendly! Their reputation speaks for itself!!

I'm so glad I found Extra Space Storage to help me store my belongings from a recent move…read more Josh went above and beyond to make sure I got the best size unit and best pricing for my situation, he explained everything clearly and upfront. My unit is great and my price was very fair. I'm really pleased with the customer service and would recommend Extra Space Storage to anyone who needs storage space. Thank you Extra Space and thank you Josh!!

The unit itself was climate controlled and in a great location, but I did have two concerns. My…read moreunit had a lot of dead bugs in it, mainly crickets. And the gate was broken the whole duration of my rental where it remained open 24/7 so how secure is the unit when anyone can come and go as they please whether they belong there or not. I am disappointed that I was paying for a secure unit that was not secure.

Move in process was easy and to the point hope everything moving forward is as smooth !read more

Absolutely gone downhill. Since January, cleanliness has been basically nonexistent--common areas…read moreare consistently dirty and clearly not being maintained. On top of that, the price increases are completely unjustified given the decline in quality. I'm beyond relieved to be out of this place for good. I've attached photos and videos that speak for themselves.

Outstanding! We rented a storage space here for three years and were very pleased with our…read moreexperience.

Easy to work with and great covered storage. They were responsive and met us at the site to sign…read morepaperwork. Worth the wait to get a spot!

Phoebe went above and beyond showing me different units, explaining the pricing and helping me rent…read moremy storage unit. She is extremely knowledgeable, friendly and observant of the property. She made the decision to rent from Storage King an easy one. I'd been to other facilities and none of the competitor locations had anything near the professionalism and kindness that Phoebe exuded. Plus the location is convenient, well priced and very clean. Will definitely recommend to friends and family.

I have never used Yelp to write a review before, as I feel that most business do not deserve to…read morehave a bad review based off of a single experience. That being said, this storage service is beyond ridiculous. First we were lied to about an online rate being honored, so we ended up paying more than was necessary. On top of that, the rates keep going up and up and up, by at least $20+ increments in an unreasonably short amount of time. They sent out "30 days notice" letters, only for many of us renting from here to receive them less than a month before the price increase. There are no redeeming services that we have experienced from this company as of yet, they are not willing to work with us even though my father is a disabled amputee on a fixed income. The price increase is just brushed off as a result of the "current cost of business continuing to rise," meanwhile our incomes stay the same. Renters insurance is also a requirement, so on top of the ridiculously high prices, you're expected to also pay up front for renters insurance. Around 120 dollars rate gets brought up to nearly 150 in a matter of a month, and that doesn't include the MANDATORY renters insurance. Unfortunately, while they seem to "care" for customers and urge them to "reach out" about problems, they still have no problem at all making excuses for jacking up their prices so tremendously and leaving many with no option but to switch storage companies. All that is given in regard to any response is just a standard copy-paste business letter, essentially saying "we're sorry, but we're going to make the decision to jack up our rates while our businesses are making record-high profits." This is ridiculous to say the least.

Pay a premium rate and think your belongings are safe.. only to have your storage unit BROKEN INTO…read moreand your stuff STOLEN. Don't worry there's no cameras working to protect your belongings and the office will just tell you there's nothing they can do about it. Even better they might try to tell you that maybe you just didn't lock it when you left. We've used this unit two times literally and you're telling me you think it was just left open? Then the thief turned around and relocked our unit with our same lock? This is an absolute joke of an attempt to get out of responsibility. I want to know who had access and how this could've happened conveniently while your one camera apparently isn't working.

Mike the "store manager" for CubeSmart in Kyle, TX is the worst manager I've ever had to deal with…read more Very unprofessional. Definitely not a good customer service representative yet some how the face of that location. I had a late payment on my unit. 1 day late might I add. And actually still within the grace period so if you want, technically not late. The fee was $102 and some change. He explained that the billing is every 30 days and that after the 6th day you get a late fee. Today is the last day of my grace period so my late fee shouldn't be until tomorrow. After asking for his manager he stated that there is nothing that could be done. That his manager would just agree. I don't mind if I have to pay a late fee from time to time but from a ten dollar late fee to a hundred is a bit excessive. And on top of that, this place is always broken. If it's not the front gate it's the back. Restroom I'm sure has asbestos. CubeSmart get help. Mind everyone this place has had class action lawsuits on them in the past. 8/20/24 **Update** As of this morning the district manager Ruben reached out and we were able to come to a resolution. Thanks for handling the situation in a professional manner. These situations do need better handling going down the ladder. We will continue to use your storage services and hope to have better expectations and experiences in the future.

I had to rent a trailer to haul a scooter to the repair place. I went to UHaul's website and chose…read morea 8 by 4 open trailer for $14.95. I placed the reservation online and was supposed to get a call within and hour. An hour went by and there was not call. I immediately called and spoke to Jennifer. She was very nice and professional. She told me she did not have the trailer UHaul told me they had. She offered one of their trailer's they normally rent for $25 for the same price. I told her that was fine and was gearing up to head over there. She called me back and told me that Merlin said he would not honor that. She told me she would give me a trailer with a roof to it, which I really did not want but decided to take her up on it. I asked if she had a trailer ball and she told me she could sell me one for $12, which was not too bad. I get there and Jennifer hooks up the trailer for me. The ball she sells me is a tad bit too big for my hitch. The whole time I was towing you could hear it banging. When I got to the repair place, the plastic washers were chewed up. I decided to return the trailer that night to save me the trouble of returning it in the morning. Jennifer told me I could just leave it there and she would send me an email in the morning. Sure enough, I got an email in the morning from Jennifer. I have to agree with Jason K. If you do the reservation through UHaul and choose this location, it is hit or miss. I gave them more stars because of Jennifer's awesome customer service. Merlin was in the office and if I would have dealt with him directly, I might have scored them much lower. This place is a pain to get to for trailer rentals. I might opt for someplace a little closer to my house. I wish they had more parts for tow hitches. I did noticed you could rent popups and campers there too, which is good. I would love to see them start renting those dog house popups which I could tow with my car.

Everyone I have encountered from Park Place has been so kind and professional. I've had my unit for…read moreyears and haven't had any issues or problems. I know my items are safe.

PLEASE BE CAUTIOUS WHEN USING THIS STORAGE FACILITY We moved from Kyle in 2014 and safely moved our…read morehome into the Safe n Sound Storage, Due to a family emergency! We never had any issues! Now it's a new owner EXTRA SPACE STORAGE! I HAVE HAD MY 2 units 1067 & 1066 on Auto payments since 2022. I paid $240.00 for 2 units with climate control. Was never notified of a price increase! I was never aware of the Auto payment issue! I come in today to look at my 2 units not 1 unit but my 2 units that I have been paying for and I'm told by the property manager that my unit 1066 was AUCTIONED IN MARCH OF 2024 for non payment!!!!!! Im very upset I had wedding picture, old family photos and furniture and items from my grandmother who is no longer with us! How can a unit be AUCTIONED FOR 1 month late? how can it be late if I signed up for AUTO PAYMENTS!!!! No call, no email! Only excuses on they can't understand how this happened and how a letter was supposedly sent to my home. If you are planning on Auctioning someone stuff why not send a letter with certified mail or call that customer especially since I have been a customer for 8+ years!!! My heart is so broken I can't help but think about all my stuff, my furniture and all those memories that we had packed up and we assumed it was safe since we were paying our units every month! If the AUTO PAYMENT SYSTEM WENT DOWN THATS THE COMPANIES PROBLEM NOT MINE!!!! BUT UNFORTUNATELY I HAVE TO TAKE THE hit since all my belongs were AUCTIONED!!!! Please take your stuff else where not here where they are quick to sell our belongs that we work so hard for especially since the payments were made! There is ZERO COMMUNICATION AND ZERO SYMPATHY FOR THIS HAPPENING!!!!! PLEASE DO NOT STORE YOUR BELONGS HERE ITS HORRIBLE AND THERE IS NO OWNER ON SITE TO HELP ASSIST WITH THESE HUGE ISSUES! This is wrong and very unprofessional!!!!! I hope no one has to go thru what I just did! Loosing all my belongs is so depressing and devastating!!!! please be cautious

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Honestly, I wish I could give them all the stars. If there was a 100 star option, I would give them…read morethat. It started with speaking with Steve (One of the owners) about four months ago, as I informed him that I was moving 300 miles to town suddenly and desperately needed a place to store all of my stuff. Steve promised to have a specific size reserved for me, and if they didn't have a unit available when I moved down, that he would let me use his personal garage. That wasn't necessary though, as Steve made sure there was a space available (With about six hours notice from me, once I finally discovered when I was moving), and handled all paperwork over the phone as I was in the middle of a five-hour drive, leaving a lock in the unit because he knew I'd be getting there late in the evening and didn't have a fitting lock. My storage unit was spotless, the entire storage complex was/is spotless, and he was completely understanding and provided incredible customer service when I needed emergency access to my unit at 5am the next week. I've spoken to Steve a couple of times since. He was kind enough to remind me of my due date after I missed payment two months later, and didn't charge me a late fee because they're good people. I just finished a phone call with Steve's son, Mike, who provided equally great customer service and was incredibly accommodating to my requests. I'm removing my things from their unit, only because I've found a place to live in Austin. I would gladly drive back to Buda to continue using their services, because of the amazing customer service I've received. There's no need to storage unit shop. Call them today. Calling and talking to any other company is a waste of time.

April is a great person and has amazing people skills. She's very friendly and has a great…read moreattitude. Also, I put my name in a raffle and won $250!!! I can't say enough about this place. You need a storage come talk to April you won't regret it

Gio and his crew went above and beyond and I'm so grateful!!! we originally book them to load our…read moreu-haul from our 3rd floor apartment (no elevator stairs all the way) in Kyle which they did exceptionally well they were very fast, friendly and handled our possessions with care we originally had a different moving company lined up to unload our U-Haul at our new place in San Antonio but they were not able to accommodate us for having a late start (our fault not the movers for the late start) as well as miscommunication within their company of our situation which pushed back our arrival time Gio had mentioned before that they also serviced the San Antonio area when we were not able to find another company in San Antonio I reached out to Gio let him know of our situation he already had another job he was complaining but didn't hesitate if he could be of service to us him and his crew went out of their way to aid us with driving down to San Antonio to unload the U-haul even though it was late at night they never acted or seemed frustrated or unpleasant they were professional friendly and felt like family because of their kindness professionalism and willingness to assist they have gained a customer for life with us they were not only reasonably priced but they treated each other and us with respect and that in my book goes a very long way so if you want a great moving company who actually cares about your prized possessions as well as your time, yourself and each other I highly recommend that you go with Gio and his crew he is honest, transparent, sets extremely well expectations, and a great communicator you won't be disappointed

The best there is!!! Gio and his crew were very accommodating with our last minute emergency to…read moreget a hot tub moved. They were well prepared and got it done quickly! Highly recommend!!