This is a wonderful storage facility. The staff is courteous and professional. The facility is…read moresecure. I am happy to be a customer. Georgia Vantasy Transportation LLC

Beautiful space! Everything is very professional and clean in this area. The staff and owner is…read moreprofessional and friendly! Their reputation speaks for itself!!

The staff is horrible and rude. Condescending and disrespectful. The lady needs to improve in…read morecustomer service.

This business will reel you in then raise their prices over and over!…read moreAnd watch out if you have the misfortune of having to use their nasty bathroom! One of the employees is really pleasant. The other, not so much. Upper management...Not sure how the gentleman got promoted to upper management. Perhaps he is related to Mr. and Mrs. CubeSmart?

The unit itself was climate controlled and in a great location, but I did have two concerns. My…read moreunit had a lot of dead bugs in it, mainly crickets. And the gate was broken the whole duration of my rental where it remained open 24/7 so how secure is the unit when anyone can come and go as they please whether they belong there or not. I am disappointed that I was paying for a secure unit that was not secure.

Extra Space Storage is fantastic! Tim was incredibly helpful and made the entire experience smooth…read moreand stress-free. His professionalism and friendly attitude were top-notch. Highly recommend!

The ladies here are wonderful, got me fixed up that day with a unit just for a few months, and it's…read moreclean and safe! They gave me a decent "deal"... that's the only reason I'm giving 4 stars instead of 5! But location is everything!

Absolutely gone downhill. Since January, cleanliness has been basically nonexistent--common areas…read moreare consistently dirty and clearly not being maintained. On top of that, the price increases are completely unjustified given the decline in quality. I'm beyond relieved to be out of this place for good. I've attached photos and videos that speak for themselves.

Outstanding! We rented a storage space here for three years and were very pleased with our…read moreexperience.

Easy to work with and great covered storage. They were responsive and met us at the site to sign…read morepaperwork. Worth the wait to get a spot!

Phoebe went above and beyond showing me different units, explaining the pricing and helping me rent…read moremy storage unit. She is extremely knowledgeable, friendly and observant of the property. She made the decision to rent from Storage King an easy one. I'd been to other facilities and none of the competitor locations had anything near the professionalism and kindness that Phoebe exuded. Plus the location is convenient, well priced and very clean. Will definitely recommend to friends and family.

I have never used Yelp to write a review before, as I feel that most business do not deserve to…read morehave a bad review based off of a single experience. That being said, this storage service is beyond ridiculous. First we were lied to about an online rate being honored, so we ended up paying more than was necessary. On top of that, the rates keep going up and up and up, by at least $20+ increments in an unreasonably short amount of time. They sent out "30 days notice" letters, only for many of us renting from here to receive them less than a month before the price increase. There are no redeeming services that we have experienced from this company as of yet, they are not willing to work with us even though my father is a disabled amputee on a fixed income. The price increase is just brushed off as a result of the "current cost of business continuing to rise," meanwhile our incomes stay the same. Renters insurance is also a requirement, so on top of the ridiculously high prices, you're expected to also pay up front for renters insurance. Around 120 dollars rate gets brought up to nearly 150 in a matter of a month, and that doesn't include the MANDATORY renters insurance. Unfortunately, while they seem to "care" for customers and urge them to "reach out" about problems, they still have no problem at all making excuses for jacking up their prices so tremendously and leaving many with no option but to switch storage companies. All that is given in regard to any response is just a standard copy-paste business letter, essentially saying "we're sorry, but we're going to make the decision to jack up our rates while our businesses are making record-high profits." This is ridiculous to say the least.

Pay a premium rate and think your belongings are safe.. only to have your storage unit BROKEN INTO…read moreand your stuff STOLEN. Don't worry there's no cameras working to protect your belongings and the office will just tell you there's nothing they can do about it. Even better they might try to tell you that maybe you just didn't lock it when you left. We've used this unit two times literally and you're telling me you think it was just left open? Then the thief turned around and relocked our unit with our same lock? This is an absolute joke of an attempt to get out of responsibility. I want to know who had access and how this could've happened conveniently while your one camera apparently isn't working.

Mike the "store manager" for CubeSmart in Kyle, TX is the worst manager I've ever had to deal with…read more Very unprofessional. Definitely not a good customer service representative yet some how the face of that location. I had a late payment on my unit. 1 day late might I add. And actually still within the grace period so if you want, technically not late. The fee was $102 and some change. He explained that the billing is every 30 days and that after the 6th day you get a late fee. Today is the last day of my grace period so my late fee shouldn't be until tomorrow. After asking for his manager he stated that there is nothing that could be done. That his manager would just agree. I don't mind if I have to pay a late fee from time to time but from a ten dollar late fee to a hundred is a bit excessive. And on top of that, this place is always broken. If it's not the front gate it's the back. Restroom I'm sure has asbestos. CubeSmart get help. Mind everyone this place has had class action lawsuits on them in the past. 8/20/24 **Update** As of this morning the district manager Ruben reached out and we were able to come to a resolution. Thanks for handling the situation in a professional manner. These situations do need better handling going down the ladder. We will continue to use your storage services and hope to have better expectations and experiences in the future.

PLEASE BE CAUTIOUS WHEN USING THIS STORAGE FACILITY We moved from Kyle in 2014 and safely moved our…read morehome into the Safe n Sound Storage, Due to a family emergency! We never had any issues! Now it's a new owner EXTRA SPACE STORAGE! I HAVE HAD MY 2 units 1067 & 1066 on Auto payments since 2022. I paid $240.00 for 2 units with climate control. Was never notified of a price increase! I was never aware of the Auto payment issue! I come in today to look at my 2 units not 1 unit but my 2 units that I have been paying for and I'm told by the property manager that my unit 1066 was AUCTIONED IN MARCH OF 2024 for non payment!!!!!! Im very upset I had wedding picture, old family photos and furniture and items from my grandmother who is no longer with us! How can a unit be AUCTIONED FOR 1 month late? how can it be late if I signed up for AUTO PAYMENTS!!!! No call, no email! Only excuses on they can't understand how this happened and how a letter was supposedly sent to my home. If you are planning on Auctioning someone stuff why not send a letter with certified mail or call that customer especially since I have been a customer for 8+ years!!! My heart is so broken I can't help but think about all my stuff, my furniture and all those memories that we had packed up and we assumed it was safe since we were paying our units every month! If the AUTO PAYMENT SYSTEM WENT DOWN THATS THE COMPANIES PROBLEM NOT MINE!!!! BUT UNFORTUNATELY I HAVE TO TAKE THE hit since all my belongs were AUCTIONED!!!! Please take your stuff else where not here where they are quick to sell our belongs that we work so hard for especially since the payments were made! There is ZERO COMMUNICATION AND ZERO SYMPATHY FOR THIS HAPPENING!!!!! PLEASE DO NOT STORE YOUR BELONGS HERE ITS HORRIBLE AND THERE IS NO OWNER ON SITE TO HELP ASSIST WITH THESE HUGE ISSUES! This is wrong and very unprofessional!!!!! I hope no one has to go thru what I just did! Loosing all my belongs is so depressing and devastating!!!! please be cautious

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

April is a great person and has amazing people skills. She's very friendly and has a great…read moreattitude. Also, I put my name in a raffle and won $250!!! I can't say enough about this place. You need a storage come talk to April you won't regret it

Honestly, I wish I could give them all the stars. If there was a 100 star option, I would give them…read morethat. It started with speaking with Steve (One of the owners) about four months ago, as I informed him that I was moving 300 miles to town suddenly and desperately needed a place to store all of my stuff. Steve promised to have a specific size reserved for me, and if they didn't have a unit available when I moved down, that he would let me use his personal garage. That wasn't necessary though, as Steve made sure there was a space available (With about six hours notice from me, once I finally discovered when I was moving), and handled all paperwork over the phone as I was in the middle of a five-hour drive, leaving a lock in the unit because he knew I'd be getting there late in the evening and didn't have a fitting lock. My storage unit was spotless, the entire storage complex was/is spotless, and he was completely understanding and provided incredible customer service when I needed emergency access to my unit at 5am the next week. I've spoken to Steve a couple of times since. He was kind enough to remind me of my due date after I missed payment two months later, and didn't charge me a late fee because they're good people. I just finished a phone call with Steve's son, Mike, who provided equally great customer service and was incredibly accommodating to my requests. I'm removing my things from their unit, only because I've found a place to live in Austin. I would gladly drive back to Buda to continue using their services, because of the amazing customer service I've received. There's no need to storage unit shop. Call them today. Calling and talking to any other company is a waste of time.