I should have read the reviews for public storage because I would have seen that this is something…read morethey seem to constantly do. You sign a "contract" thinking you locked in a rate. But they constantly raise the monthly payment. And not by a little. I've only been with them for four months and they raised it by $70. Apparently their contracts are only month to month. Never again. Such a scam

Priscilla was super helpful and quickly solved a storage problem I was dealing with. She was…read morefriendly, easy to talk to, and made the whole situation way less stressful. Really appreciate her help!

Honestly, I wish I could give them all the stars. If there was a 100 star option, I would give them…read morethat. It started with speaking with Steve (One of the owners) about four months ago, as I informed him that I was moving 300 miles to town suddenly and desperately needed a place to store all of my stuff. Steve promised to have a specific size reserved for me, and if they didn't have a unit available when I moved down, that he would let me use his personal garage. That wasn't necessary though, as Steve made sure there was a space available (With about six hours notice from me, once I finally discovered when I was moving), and handled all paperwork over the phone as I was in the middle of a five-hour drive, leaving a lock in the unit because he knew I'd be getting there late in the evening and didn't have a fitting lock. My storage unit was spotless, the entire storage complex was/is spotless, and he was completely understanding and provided incredible customer service when I needed emergency access to my unit at 5am the next week. I've spoken to Steve a couple of times since. He was kind enough to remind me of my due date after I missed payment two months later, and didn't charge me a late fee because they're good people. I just finished a phone call with Steve's son, Mike, who provided equally great customer service and was incredibly accommodating to my requests. I'm removing my things from their unit, only because I've found a place to live in Austin. I would gladly drive back to Buda to continue using their services, because of the amazing customer service I've received. There's no need to storage unit shop. Call them today. Calling and talking to any other company is a waste of time.

April is a great person and has amazing people skills. She's very friendly and has a great…read moreattitude. Also, I put my name in a raffle and won $250!!! I can't say enough about this place. You need a storage come talk to April you won't regret it

Words can't even begin to describe the incredible level of service provided by the staff at New…read moreBraunfels Storage. I could write a novel about Kandi and how sweet and pleasant she was to work with. I recently filmed a video to propose to my girlfriend and needed a storage space to get a particular look for my shots. Kandi received my request online and reached out almost immediately. She was unbelievably helpful from beginning to end and I seriously can not sing her praises enough. On top of providing great customer service, her interest in what I was working on was what really stood out. I honestly think she was just as excited about the video proposal as I was! I feel like I gained a true friend in Kandi, as well as the rest of the incredible staff there at New Braunfels Storage. Thank you so so much!! I would not have been able to pull off the amazing video without your help!!! By the way, she said YES :)

Place is marginally clean and had grown since opening. Every year there is a "nusiance" increase in…read morerates "To strive to be competetive". With all the new climate controlled storage places in the area now, there is more competition so you think priicing would stabilize, right? Heck no... they went up 15% ! I would most definately shop around before making your choice to store here. They are using their location and the new residences building in their back yard to their leverage.. The last place I had was purchased by Cube Smart, they are just as bad and provide a 10 page contract covering them from any liability for your loss if one occurs. Take your money you would spend and build a nice storage building at your home... Over a year it will cost the same then you pay nothing. Buy a high efficency thru the wall 110 A/C unit, insulate your walls and reflect your roof and you will still pay less long term. "purge and choose"

Christa was very nice setting us up. Very clean and good prices. I highly recommendread more

We needed a big storage unit when we bring out some furniture and boxes and I stopped by Westpointe…read moreNB self storage to check it out. I had looked all over town for a good climate controlled building and one that was close to us. When I walked in, I was greeted by David. Such a nice friendly guy! He told me all about the place. How clean it is and they check regularly and there are motion detectors in each unit. That way if someone goes in your unit without your permission it notifies you on your phone. That information and the location, which is closer to where we live is what made me pick this self storage place. We weren't quite ready to get a unit, but knowing the information David gave us it was the right choice. He gave our information to Christa and she called me on the phone and introduced herself. She was so pleasant and sweet. She told me she would keep our name and if a unit popped up that we were looking for she would notify us. So the next month we were in town, Christa had given us another call, so I stopped by yesterday and got to meet Christa. Such a sweet wonderful person. So pleasant and just a downright nice person. David showed me a couple of units and we decided on one and Christa helped me get all set up. This place is so clean and spotless! The inside and so clean too! I would totally recommend this place to anyone that needs a unit. Yes it might be a little more than most storage units, but when you see how clean it is and it has climate controlled units, and motion detectors you might change your mind and get one. Plus it is right by the HEB and plenty of places to eat.

The unit itself was climate controlled and in a great location, but I did have two concerns. My…read moreunit had a lot of dead bugs in it, mainly crickets. And the gate was broken the whole duration of my rental where it remained open 24/7 so how secure is the unit when anyone can come and go as they please whether they belong there or not. I am disappointed that I was paying for a secure unit that was not secure.

Extra Space Storage is fantastic! Tim was incredibly helpful and made the entire experience smooth…read moreand stress-free. His professionalism and friendly attitude were top-notch. Highly recommend!

Look for Andrea, she's sweet and always looking out for you…read more If you are looking to rent a storage unit or rent a U-Haul, she's your girl .

No grace for a card not working due to fraudulent activity on the card. One day late to replace a…read morecard that was stolen and they charge a $30 fee. Another time, I called in to replace a card and they lost it, and then charged me for being late. I had to fight with them to get a fee removed. Try to gain access over Christmas break and the system is locked. I'm getting my stuff out of here ASAP

So many BIG BOX commercial storage companies have moved into this lovely town that it's impossible…read moreto keep count. Oak Hill Mini's Storage is a nice throw back to simpler times. You get to talk to real people who have been working there for years and years. It feels family owned and family run which makes this experience feel secure. Easy to get in and easy to get out and I for one will do business with them again.

I love this place! I just drive up to my unit, and unpack. I can get it all done in a few minutes…read more Last year I rented at one of the big box places, and by the time I loaded the dolly, got onto the elevator, and crossed to the other side on the fourth floor, I had already spent 20 minutes. I had seen Oak Hill Minis for years but never stopped by because it looked old. I wish I had checked it out earlier. The units are clean and safe, and the customer service is excellent and friendly.

Glenda the Property manager is unprofessional, lacks communication skills and has no customer…read moreservice. The district manager is unresponsive to all request for communication and they both have been unable to resolve any issues. Please consider a different storage facility for your storage needs. Issues with payment, management unable to explain certain charges, homeless people living on the property and currently have a storage unit on the property. Some storage units have no barrier to ceiling and are unsecure. Forced to move all contents from storage unit to another unit on the property with no compensation for time or labor and then given three days to vacate after moving.

After ten years of paying for storage at Morningstar, in Buda, we received an email saying "this is…read moreyour final notice to sign your contract with Morningstar Storage". To our knowledge we had never received any email saying we needed to sign a new contract. After my wife contacted Morningstar regarding this email we were emailed a contract dated 2017. After telling them that we'd be happy to sign a contract dated 2024 we were told that if we didn't sign the contract by Monday the 30th they would lock up our belongings. Let me just affirm that we were paid in full and have diligently paid our bill for the entire time we have used their facilities. Further, we are both self employed and both lost a day of income because we will not do business with anyone so disrespectful and we moved out today. Further yet, when I looked the Morningstar website today I found that they are advertising storage lockers the same size as ours for 50 dollars less a month than we were paying them. In overview, I suspect that there is some other issue in management there. Why else would they present us with a contract backdated to 2017. Obviously, I cannot recommend this facility