WORST. EXPERIENCE. EVER.
I hate to say this but after being recommended here from a native, this place was by far the worst place ever, why well let me explain...
First we noticed a lot of people, yes it is Saturday and yes we were told we had to wait 30 minutes but for our luck we waited less then that but I was quite content since it was just two of us and got seated quite rapidly.
After waiting almost 30 minutes sitting in our table without being asked for drinks, or that our server will be with us I got up and asked the host if she seated us in a table without a server (smart-elichy I said) and she just looked at me a little dazed and confused and she then ran off to get someone. Again, after waiting another 7-10 minutes I wanted to just leave but instead we decided to stay since most likely we would have to wait wherever we went and due to the crowd we figured that their crawfish was just heaven sent.
Finally, we got a server! Kitty, which is funny because she was actually a host too and not a server! Right after she got to our table and we starred at the menu for awhile we knew what drinks we wanted, our apps, and our meals. we ordered a Dr. Pepper, Coke and Jack, waters, 2 lbs of spicy crawfish,2 lbs of mild crawfish, a cup of gumbo, and 2 lbs of mild blue crabs. We got our drinks, we got our gumbo, then a couple of minutes later my date got his crawfish with all the sides (corn, potato, and sausage) then we got the crabs that we wanted to share and Kitty said that my crawfish was being worked on which again, I did get upset however I did wanted them to be tasty and hot so i started on the crabs as I waited.
Finally when my 2 lbs arrived, Kitty said that I would have to wait on the potato, corn, and sausage and mushrooms, again I was down but at the time I was just glad I had my 2 lbs so waiting for the rest was not a big deal up until I began eating my mudbugs! They were cold! Yup, not hot, not spicy, with no sides, after I had waited for so long thinking my batch was going to be fresh but NOOO! After my bowl of sides was dropped off I sarcastically asked by this time if cold crawfish was the "style" or the right temperature that they serve for guests and she said no, that is when I simply informed her how dissapointed overall, that I just wanted to leave but we had made plans and did not feel like going elsewhere and asked her if she could please make sure that they come out hot and spicy, not chilled! She finally brought them right, ate most of them and when I told her I was ready for the check I told her that my check-in offered 5%off my bill, she was polite and said not to worry, she will make sure she took care of me and give me a significantly better discount, which I will not lie, I thought for a second that I was then being a little harsh and that the steep discount as I was promised would make this a better experience, even if their food needed improvement in all aspects. I got the bill and saw that I was kindly given 10% off!!! TEN, 10, DIEZ, yup just a measly 10 but to make matters worst I was also charged for additional corn, sausage, potato and mushrooms that I HAD NOT ORDERED! That right there my friends was my 10% off which it was no discount after all so I pointed that out to Kitty and she apologized she just forgotten on the only table that she was working on to take that off my bill since my initial 2 lbs of crawfish didn't come out until later. She later removed it, brought my 10% off down but by that time I just had enough and did not want to request for a manager since I had other places to be and simply decided to give myself an additional discount by not tipping, Yes I just did that. NO TIP.
The morale of this situation, even if all hell breaks loose and have to go out of your ways to still attempt to provide great service for the company that you represent, do not over promise to a client. Do not come and tell me that you will give me something and half-butt it but try to be sneaky and make up for that discount. Maybe it was just me but when a couple wants to simply go out and have a nice dinner before going out, there is so much I can handle as the experience kept worsening. Sorry Crawfish shack and Oyster bar but I do not see the big fuzz about this place: Food, service, and prices are just ridiculous even if poor Kitty tried but tried to bite the hand that feeds her. read more