TLDR: Food 5 stars, service 1 star, averages out to 2 star for the 2 hours I waited for my food.
Let me tell the tale of my Mother's Day adventure at Krab Kingz. My mom has been looking for some good seafood for a while and I thought this seemed like the right occasion to finally fulfill her wish. Debated between the Pflugerville location and this one and decided on this one since it was 5 minutes closer. WRONG DECISION #1.
I read the reviews and saw that there's usually a line so I decided to head over a bit early, but unfortunately, at 11:40AM, there was only a lonely homeless guy sitting at the table, cheerfully asking me for a few bucks. Disappointed, I return to my car and place an order at a nearby restaurant, but when I finish ordering, the window was open! I debate between leaving or ordering a second meal to make my other happy, and guess what? WRONG DECISION #2.
I approach the truck and the guy does not respond for a few minutes. When he comes out he tells me the register is still starting and asks me to wait for a few more minutes. I think this took maybe... 15 minutes. Then a lady arrives and both ignore me for a while as she moves stuff between her car and the truck, and I would say by the time I placed my order it was probably already after 12. She says the food will be right out and I was pleasantly surprised. This is the first of her many miscalculations when it comes to how long it takes for the food to be ready.
20 minutes later, food is still no way to be seen (but oh does it smell nice!), and she finally tells me that she's waiting on the potatoes. I quickly calculate whether I am willing to wait longer for potatoes and decide yes. I'm not sure if this is actually a wrong decision because 1) the potatoes were AMAZING and 2) I'm not sure if it was actually the potatoes delaying the food.
Another 20 minutes later, I've already seen 3 people attempting to pick up food for Grubhub or whatever leave empty handed. I made friends with the dad with the kid whose wife is pregnant with their third child. My mom calls and asks whether she should wait for me to get back with food for my toddler. I tell her no, which was probably my first good decision for the day because the saga continues!
An hour and 20 minutes into this adventure, the lady gathers us around and tells us the butter is still frozen and it would take 15 minutes to melt it. The dad skeptically asks "is it really going to be 15 minutes" and she answers yes. LIES!! She said we are welcome to get the food without the butter right now and one person takes her up on the offer. Smart man. There was another young woman there who had been here quite a few times and loved the food and somehow I was convinced by her enthusiasm to wait for the butter. And of course, WRONG DECISION #3!
I decide to go pick up my other order of food first, which by now is completely cold, and by the time I came back, it was 1PM, 1.5 hours since I embarked on this journey. The butter was still not melted, and to add insult to injury, the homeless guy was sitting at the table eating what looked like a very delicious plate of crabs. At this point I have gone through my multiple stages of anger and have come to a place of quiet resignation. I exchange glances with the dad and hope his wife has already found something else for lunch by now since the wrath of a hungry pregnant woman has no bounds. The enthusiastic young woman is no longer so cheerful.
At 1:40PM, I squeeze out an awkward smile and thank you when I received my food and get into my car. Then I finally made a good decision, which is checking my order before driving off. The young woman had promised to give us some extra food for our inconvenience, but really I just want to make sure at least I got the crabs since that's what I came for. GUESS WHAT!! NO CRABS. I take a deep breath and calmly go back to the truck to inform the young man, who soon returns with double the crabs I ordered and more apologies. The enthusiastic-turned-no-longer-cheerful young woman sees this and decides to check her order, and also found there to be no crabs. I try to catch her eyes to give her a sympathetic glance, but she was too angry to notice.
I return home to my hungry family and ravenously devour the food. The butter that we waited at least 45 minutes for ended up being too salty, and we thought everything actually tasted just fine without it. Even though anything would have tasted good by this point, I have to admit I was pretty happy with the quality of the food itself. We also ended up with enough food for a second meal and I can't absolutely say for certain that I won't return here ever again which I feel like is somewhat of a compliment.
WOW I can't believe I wrote a review long enough to hit the character limit for Yelp. Also I would be impressed if anyone read this far. Thanks for letting me vent, Yelp Fam.
P.S. Pls fix the speaker system which randomly oscillates from 0 to 100dB. read more