This place was a disaster tonight. We should have known better and gone running in the opposite direction when we noticed a section closed on a Saturday night. We had our two grandsons with us who love it there though so we decided to stay. After a short wait we were seated. Then we waited and waited and waited. We sat for over 45 minutes without seeing our waiter. My husband finally asked the hostess if our table had a waiter. He was informed they had several employees call in and they were short staffed. At this point we debated leaving, but realized on a Saturday night we were now facing a long wait anywhere. After close to 15 minutes a waiter came and took our drink orders and I begged for rolls for the kids (aged 3 and1) because they were starving and getting antsy. Many minutes passed and drinks were brought (ordered milk for kids and received water) and rolls with no butter. We had no silverware or napkins. I went to the hostess stand and got silverware rather than face a 15 min wait. We had been here close to an hour and a half and no food. The restaurant was at less than half capacity. We noticed two women at one table leave because no one waited on them. We overheard a waiter tell another table when they requested ketchup that the restaurant was out and the manager had left to go to the McKinney location to get some. Dude, at this point you go to the nearest Target or Walmart. At this point, my husband who had ordered fries had had his fill. He grabbed the kids and said we were out of there. I informed the hostess we were leaving. She got our waiter who apologized, said our food had been sitting up there, and he would bag it up to go, no charge. I appreciate the gesture, but I would have preferred to have had a hot decent meal and paid for it. By the time we got home we had two starving kids, cold food, and one incorrect order. I also forgot in my frustration to get the kids their drinks or desserts that should have gone with the meal. On the bright side, we did have ketchup at home! read more

For a place to claim itself as Southern comfort food, this place disappoints. I did not get that warm and fuzzy feeling eating here. It is glorified IHOP food. read more

Did a to go order, chicken fried steak, mash pot. & green beans. The green beans where good, little bits of bacon. The portion of the chk fried steak was large, i'm a big guy and couldnt even finish it. Was really good for the special price of $7.99 + tax. I was also offered a few rolls which was a nice touch. The to go orders are picked up just inside the door at the bar. The staff was friendly and greeted me promptly. Every touch of the to go order was nice, presentation in a nice big paper bag w the logo. I was even given to go utensils. Go check the place out the food is good and its a great place to take out of towners or visiting co workers who want something a little different. read more

See all

What great atmosphere and food!! Probably the best tortilla soup we ever had!! Our waitress, Ellie, exceeded our expectations! The manager, Chariffe, even checked in on us. We can tell he keeps the morale high as everyone else was also very pleasant! We highly recommend this restaurant, specifically this location!! read more

The Sunday special has been turkey and dressing for as long as I can remember, so on a rainy Sunday, that's exactly what I ordered to-go. It was a nice-sized portion of turkey, dressing along with two sides. I chose mashed potatoes and mac and cheese. Everything was outstanding, even the two pieces of cornbread which accompanied what ended up being a good bit of food. But hey, I was starving so I polished everything off and then took a food coma-induced nap. Have been going to this Cotton Patch for a number of years and have had very few complaints. It had been a while since I'd been here because it had just fallen out of the rotation for newer options, but after today's strong showing, Cotton Patch is back in the mix. read more

First time here and the food was delish. Everything was seasoned just right. Will definitely be a recurring customer!! read more

Cotton Patch Cafe - Comfort Food Near Me - Frisco, Texas

We hadn't eaten here in years but it sounded good and we ordered delivery. Items tasted fine and arrived quickly but everything fried was a bit mushy. I'm sure if we ate in and plates were fresh from the kitchen it would have been better. So, order wisely those dishes that travel well - such as salads. read more

We were starving after shopping in the area all day and "The Patch" seemed like a perfect idea with many varieties on their menu. We got seated right away and the waiter was at our table in less than a minute. The grilled shrimp with rice I ordered was seasoned and cooked to perfection. No complaints here. Quick, friendly and good service! read more

So yesterday my fellow Dallas foodie @brandondoesdallas shared some great news with us @cottonpatchcafe was having their super huge and tasty chicken fried steak and two sides for $7.99 today so I took my behind to the newly renovated Frisco location and guys this food was so good especially for the price! I asked for the gravy on the side because I had a choice of white or brown and of course the white went best with the steak and my sides were loaded mashed potatoes and broccoli rice casserole. Cotton Patch Cafe is one of my favorite places to eat because not only do they have the best sides and great prices, they're consistent which is something that is rare in Dallas. This is a great place to go with friends and family to enjoy some great southern cuisine. I'd like to give a special thanx to the new manager and my server Keagan who both were an absolute joy to speak with and they went out of their way to make my dining experience super special!!! #tableforone #dallasfoodie #chilleninmyhood #dfweats #theyhavethisspecialeverymonday read more

Cotton Patch Cafe - Comfort Food Near Me - Frisco, Texas

See all

I ordered UberEats today and ordered chicken fried chicken with white gravy. Gravy was absent and I called the restaurant. Spoke to manager, Chariffe Nisbett. He was very apologetic and offered to help me contact UberEats to return for the gravy. After no luck, I called again. He got in his car and drove to me. New order, hot and fresh with gravy. Did it with a smile and extremely polite, helpful. Exceptional customer service. Cotton Patch hopefully recognizes employees like him. He saved his restaurant (with me anyway) with exceptional customer service. read more

Food was okay today, but the kitchen was extremely slow. Took about 45 minutes to get our food. My mashed potatoes were so cold they came out of the bowl like a scoop of ice cream. My second bowl was hot and fresh. Not sure what the problem was but I noticed quite a few families waiting for food today. This is not what I expect from this place. A remodel of the restaurant doesn't make it a better experience. Get it together or we won't be back. read more

I came into eat at about 9:10pm. I didn't realize they closed at 9:30pm, but the server was still very nice and courteous. I had the skinny Salmon and cheese sticks. Both were yummy! I also tried the Smore's Brownie. I did not really care for it. The brownie was more like a chocolate cake. Very airy and dry. Not really a brownie at all. But everything else was great! I really love to eat here! read more

Terrible service. We waited an hour for the food before we decided to leave. We got the food to go and then they didn't put in one of the orders. How terrible do you have to be to make 3 salads? Then you forget to put the food we pay for in the to go bag? I am more angry at the manager for not providing adequate resolution. He makes excuses and does not want to correct the mistakes. My co-worker will get her refund, but I will never go back to this location or any location for that matter. It was my first and last time at cotton patch. read more

Its so sad to see good businesses go downhill. Unfortunately it happens a lot in this area, and its become apparent In my last few visits to Cotton Patch that this is one of those declining businesses. I was used to great food and value and also service, which is why I have always returned to Cotton Patch. Sadly my last two visits consisted of long waits to even be acknowledged, sub par food, and lackadaisical service. Both visits it seemed like my server was more interested in chatting with other servers than taking care of my family. As a fellow server I understand you cant be perfect every time, but there has to be some effort on my servers part to make my visit worthwhile and I just don't get that at this restaurant anymore. There is so much competition in this area, restaurants that blow Cotton Patch out of the water, and I'm honestly surprised how Cotton Patch treats guests knowing this. As for me, ill take my chances going somewhere that appreciates my business. So long, Cotton Patch! It was nice while it lasted. read more

Went to Cotton Patch Cafe on Father's day. Surprisingly it was not crowded as expected and we were able to get seated with our group - my daughter / son n law / grand-daughter (4). Daughter had a nice salad. I had the seafood combo. Consisted of some fried fish, shrimp, hush puppies, fries and a couple of sides, rolls. SNL had the fried catfish. Grand-daughter had a corn dog. Overall pretty good fare. Fairly good service mostly. Had more than I could eat. Typical southern comfort food. Expansive menu choices. Saw some items I'd like to come back and try again. Certainly worth a trip and return again. read more

Emailed as directed and haven't received a response. Don't expect a resolution to any issue. Only an apology.

When you 1st walked in, the smell. Wow I. Was not god. Not sure what it was. So, anyway, I Ordered meatloaf. Way to much tomato sauce topping on it. That's all I could taste and It wasn't warm. She was kind enough to heat it up for me, (in the microwave), but after that, I didn't want anymore. It just wasn't good. She never came to refill our drinks until we were ready to go. Need to train a little better. I think. Not really happy. We haven't been here in a while. Not sure I'll Come back. read more

Went to Cotton Patch tonight to pick up dinner to go. We put the order in online and called, as directed, when we arrived. A girl answered the phone and said they'd bring out the food as soon as it was ready. 20 minutes went by and still no food. My husband went in and the food had been sitting there getting cold whole 3 girls were just chatting behind the to go area. The food was cold and the ice cream to accompany the desert was melting. We were offered no apology. This is unacceptable given the number of restaurants in the area. I would not recommend this restaurant. read more

We visited this restaurant because it was easy to get to from our hotel. The food was really good. We had to try the chicken fried bacon. It was definitely different but so good! My husband had the avacado chicken sandwich, I had a BLT, and my daughter had a plain cheeseburger. The sweet potato fries were phenomenal. My husband said the chicken was a little dry and he wasn't crazy about it, but it wasn't awful. My BLT was great and it's hard to mess up a cheeseburger. Our waiter was pretty scatterbrained. But he was such a nice guy and was amusingly self-depricating, it was hard to be upset. If we come back through, I would eat here again. read more

Me and the family went on a busy Friday night. It was packed but the wait somehow still only managed to be 30 minutes. Our waiter was great and very attentive. He was waiting on multiple tables but was working hard and made sure we were tended to regularly. I had the all you can eat catfish Cajun style. It was great but to add to it and get two sides and fries for $15 bucks was amazing. We will definitely be coming back! read more

Great service and food. They have a wide selection of items and the prices are GREAT. I'm all about spending my money on GOOD food, this place will not disappoint. I love the location, it's right in the heart of all the shops and the mall in Frisco. Try the peach tea and fish tacos. The fish tacos comes with a side of chips, salsa, and queso all for $9!!! read more

I called to place an order for pick up. I listened to a recording, waited for a live employee who asked how I was going to pay and then transferred me to a line that never picked up and went to voice mail. I called back later and went thru the same process. When I finally got to place my order at 1:15pm, I tried to order the Sunday Turkey Dinner special and was told they were already sold out. Very disappointed read more

This cotton patch has always been a place my family and I love going too! The staff is wonderful! There are some people there that have worked there for years. The food is delicious every time. One of our favorite places! read more

So I came in this evening as a spur of the moment stop. I was by myself dining. The server who took care of me, Ben, was very knowledgeable about the menu and was able to help me decide what I wanted. I ended up having the Garlic Herb Shrimp after asking whether Ben preferred the shrimp or salmon. I also got the ceasar salad and the steamed veggies. The food came out hot and was full of flavor. They even accommodated my request to have the rice on the side rather than as a bed for the meal. The veggies were also cooked in the same garlic butter that comes on the side for the shrimp. After my meal, Ben asked if I wanted dessert. I asked what was his recommendation and he menrioned the Blackberry cobbler with ice cream. I had not had that dessert from here yet, so I decided to give it a shot. It came out steaming hot which the ice cream helped with. The cobbler was sweet, but not overly so. Ben was very nice and funny. I could overhear some of his interactions with customers at other tables around me and could tell he genuinely enjoyed talking with people. I could not have been happier about my experience! read more

Our family have been patrons of the Frisco Cotton Patch for years - but after recent experiences, we will not be back! We recently placed a ToGo order - when my daughter went to pick it up, she was ignored for a good 5 minutes while several staff members were talking in a group. When she was finally served, she was sent home with an incomplete order. The order was missing rolls, gravy for one of the meals, and the dessert that we had paid for. In frustration, I called the store to let the manager know what had happened. She apologized and asked for my address so she could send us a voucher for a free meal for two. While I told her it was not necessary, that I mainly called to let her know of the experience, she insisted she wanted to make things right and bring us back in. I reluctantly agreed, provided my name and address - three weeks have passed and we never received anything in the mail. It's a shame - we love the food, but the service has gone downhill recently. read more

I rarely write a bad review on anybody, but when the same thing happens twice in a row it's time for a review. I went to Cotton Patch on Sunday afternoon. It wasn't very busy and the host seated me right away. I read the menu for a while and played with my phone for a while and realized 12 minutes had passed. I only had about an hour and I already knew what I wanted but no waitstaff brought my drink or even acknowledged that I was sitting there. I felt invisible! I heard the guy behind me ordering and I just got up and walked out. I told the host I was running short on time and had to go because no one ever came by to take my order. She said "sorry" and I left. As I said before, the same thing happened the last time I went there. I gave them a pass the first time because it was busy that day. It wasn't busy this time though. I've always had excellent service at the Lewisville and Flower Mound locations but Frisco dropped the ball....two times. read more

Cotton Patch seems to be struggling. Used to be a Frisco favorite. The last few times we've gone in, service was slow, food quality was lacking. Went in tonight, Saturday at 7:00pm, there were 5 other couples/parties of 4 or less waiting and I counted 12 empty tables all waiting to be cleared. It appeared the lone hostess was also playing busser, and appeared to be new as the manager kept coming up and coaching her on what to do - and not actually helping her to get folks seated. Our waitress tonight did as good as she could with what she was given. Unfortunately, when my food came out, my mac & cheese had a hair about 12 inches long in it. Our waitress quickly took it back and comped my entree without me even asking or making a big deal about it. That was good. Hopefully CP figures out their staffing issues so they can survive. read more

I would like to apologize to the manager I put out tonight by making her speak to a paying guest in her empty establishment. I was served undercooked chicken and received the same chicken dried out a few minutes later deliver by a server who said "your server said he was sorry" I don't fault our server at all. He was overwhelmed with his few tables and clearly looked new to the service industry. I will never discredit someone who is trying. I finally asked the manager to come over. She reluctantly came over asked what was wrong, avoiding eye contact, and said okay do you want me to take it off.... at that point I knew that tonight was a waste of money and time. Will not return. read more

Excellent service and food. Their grilled salmons and chicken tenders are my favorite. Been here a few times with my wife and never been disappointed. read more

It was my first GrubHub order, and the experience was the best thing that's happened all week ! Delicious and fast, so unbelievably fast! And the best part is I didn't have to choose between chicken fried steak & chicken fried chicken because they offer a combo! read more

Cotton Patch has delicious food and friendly staff. However, their take-out system is haphazard, error-prone and slow. We had long waits where our food was just sitting there abandoned because no one calls your name. They routinely forget some item, like a whole dinner entree, rolls, or the kids meal cookies. Even after mentioning that to the person taking our order, he assured me he would personally see to it that it was included. Unsurprisingly, they were missing and I had to ask for them yet again. Be sure to check your order before you leave. read more

Love this place! Every time I travel north of Dallas this place is a must. The ambiance is great, there's a full bar, food is fantastic and service is friendly. Unfortunately, this visit was a little different. After being greeted by a friendly hostess she sat us near the back. We waited and waited and no server. Employees would walk past our table, smile and walk on. This was my friends first visit and they weren't impressed by my suggestion due to the lack of service. Finally after about 18 minutes a server came to our table to take our drink orders oblivious to the amount of time we have waited. I don't believe in making scenes, so I didn't complain but we were obviously ready to order. Plus side. We both ordered the Chicken fried chicken which is always a great choice. This thing is huge! The flavor is out of this world and the gravy is so good. The cast iron corn bread is a must! I can't explain the flavor but I could have just had that, and would have been happy. All in all this place serves up fantastic home cooking. If it weren't for the unfortunate service, I would have given them 5 stars. read more

Cotton Patch Cafe - Chicken fried chicken! - Comfort Food Near Me - Frisco, Texas

This is a good place to stop in for a salad or quick lunch while shopping in Frisco. The atmosphere is cute with a western style. The staff was all very friendly. They served some great rolls to the table first. We all chose salads and enjoyed them. My dad actually got a cup of chicken dumpling soup as well, he loved it. Then my parents embarassed me by telling them it was my birthday and the staff gathered around to sing to me. They even brought me some pudding with vanilla wafers. Cute little place. read more

Great food. I always get the pork chops and broccoli. The wife gets chicken fried. The bread and corn bread are hit and fresh. The service is good. Sometimes they are very busy and yet here is a wait. Tonight walked right in. read more

Cotton Patch Cafe - Comfort Food Near Me - Frisco, Texas

First time back since last year!!! This place made all the necessary changes where the place was clean, food was good, friendly staff and management. Our server, Mo, was fabulous!!! He was so nice and treated us well!! I will come back again and hope we get Mo again. Wonderful experience!!! Thanks Mo:) read more

Best Cotton Patch Cafe we have been to! Food was delicious and our server Ricky was very energetic and thoughtful! Will definitely be back.

Been eating here occasionally since 1996. I used to like this place. Not so much anymore. Food quality has declined significantly. Service on last visit was very poor (isolated instance, I know) but stems from poor management as the guy was in charge of takeout and serving tables. I believe he tried, but failed all his customers due to work overload. Management, you loose customers when you spread your staff too thin. Combine poor quality food with bad management ... no thanks. I'm out. Way too many restaurants in Frisco to waste money here. read more

I saw a salmon that was so white I thought it was a piece of talapia, but it didn't taste like one. I was so disgusted I couldn't even eat more than one or two bites. The rest of the food was not as bad, yet still very sub-par, that included the chicken-fried steak. Hope not to eat here again. Should be a half star. read more

Great place for kids. It's loud enough so your kid won't bother other patrons, but not so loud that you can't hear your conversation. I had the catfish and shrimp basket with fries. Catfish was freshly cooked as were the shrimp. Nothing special about the fries really. The servers were really friendly and nice. I give this place 3 stars. read more

I really like this place. Good ole southern cooking. The staff is friendly. Our server was awesome!! Two thumbs up..