Better than the Genius Bar, and leagues better than Mobile Kangaroo.
Knowledgeable, humble, and friendly, which is such a rare combination.
Not just the best computer repair experience I've ever had, but the best repair experience I've ever had for anything.
All this at competitive pricing.
Details below:
PREVIOUS EXPERIENCES WITH OTHER REPAIR SHOPS:
I have a mid-2014 MacBook Pro. Apple classified it as "Vintage," so they didn't offer any options from the store itself when I called last year. At that time, the only available repair shop I could find was Mobile Kangaroo. As per their policy, they were going to take my computer, call me in a day or two with the list of things they found wrong with it. Then, because they didn't have the parts on hand, I would have to wait for the whole thing to get shipped over, then for them to repair it. I wouldn't be able to see my computer for the entire process. They also needed my password to do this. This put me off of computer repair almost altogether. I'm glad I returned to Core Care this year.
CORE CARE EXPERIENCE:
I had assumed that the issue with my computer was the battery. My TrackPad had difficulty clicking, so I assumed that the battery was bloated. Core Care walked into their storage space and pulled out the exact battery I needed. In addition, my computer had issues with closing up and with heating up. Core Care was able to accurately assess each issue, and, more importantly, which issues were worth the repair costs. I was in full control of the situation. THEY NEVER EVEN ASKED FOR MY PASSWORD.
They ran diagnostics, opened up my computer, and showed me its full undercarriage. They walked me through every step of the process. They discovered that the problem was not just my battery but also a broken TrackPad. Instead of simply replacing the battery like I asked them, THEY ALSO REPLACED MY TRACKPAD FREE OF CHARGE.
All throughout the repair, he gave me advice on how to better take care of my Mac in addition to regular status updates on the repair. Rocklin Core Care earnestly loves computers and computer repair, not just as a business. I can't emphasize how grateful I am to Core Care for this repair job. Even though I know they only did a few tweaks, my Mac feels like new, and everything works like a charm.
To summarize, Core Care will be in charge of my Mac's repairs for the rest of its lifespan. They have earned my business and loyalty. read more