I woke up to MacBook pro with a damaged screen two days ago & panicked: I'm traveling and I'm working remotely while doing so. Apple would have been a multi-week wait and I would have had to pay for them to ship to me ... But here I am two days later, using that lap top because Michelle at the desk & Chris in the back acquired the parts and took care of me in record time. (And all under my Apple Care plan, since they're an authorized service center.) Can't recommend them highly enough and would give more stars if I could. Thank you, Michelle & Chris. You both rock. read more

Very knowledgeable and helpful on Apple computers including my MacBook Pro. Did data transfer to new one and backed up data on new external hard drive. Friendly service and timely and easy to get in and out and service compared to the Apple Store in the mall. Highly recommend them read more

Have been in 3 times with my laptop. Service was great. Friendly, proficient and quick. Definitely recommend.

They got everything off my MAC that hasn't worked in years, onto a hard drive! I was so afraid of losing my pictures and videos of my babies. They even took a look at another old computer & we determined it didn't need to be backed up so there was no charge, they recycled both devices for me. They got this done in just a few hours so I could run errands locally & not have to come back out to Rocklin. Really appreciate their expertise and was so grateful for their speedy & honest work! read more

I was very happy with the services at Core Care. They answered all my questions on the phone ahead of time and advised on the most economical solution. The business is family owned and everyone was knowledgeable and friendly (the opposite of the Genius Bar in my experience!) If you're coming from Auburn / Grass Valley this is a great location -- it's just outside the Galleria traffic mess area, but close enough to go over there while you wait if you want to. read more

Apple Core Care Rocklin is the 2nd of 2 stores operated by a local owner. Certified by apple to perform Apple Care warranty work, Core care has a modern and efficient repair and processing team. Instead of waiting days for a Genius Bar appointment and having to wait around even then, Apple Core Care is the perfect place to get all of your Apple device service and repair needs complete. In my most recent visit, I needed my Mac mini reformatted and refreshed , they were able to effect my repair while I waited. Skip the corporate hassle and get your Apple serviced right, and right away at Rocklin and Sacramento Apple Core Care. read more

My Apple watch would not hold charge, After chatting with Apple two separate times , doing everything recommended and my watch was the same. I took the watch to Core Care and was helped by Michelle who went above and beyond. She even went on her lunch time to get my watch to Fed EX since I had missed the daily pickup. She kept me fully informed about status of watch. Highly recommend this business rather than waiting hours at the Apple Galleria store! read more

Fast friendly service here. Casey and staff are a pleasure to deal with. These guys are a great resource for Mac owners!

Had a problem with my wifi antennas. KC helped me fix the problem. Love the customer service at this place!! They genuinely care and I will be making sure to recommend this place to everyone I know from here on out! read more

I broke my work laptop screen today and had super important things do in the next two days. I was panicking! Brought it here and Chris fixed it in 30 minutes. Saved me from getting in trouble at work! Immensely appreciated the speed & quality! read more

My lovely dog chewed my brother's laptop and Core Care helped make the repair. They were fast and kept me up-to-date throughout the process. Definitely recommend. read more

I had a possible nightmare scenario with an older Mac Mini running Bootcamp and Windows that needed a new hard drive and RAM. Casey ran into a few roadblocks not being a Windows tech (none were his fault), but was undeterred and vowed to get the job completed for the quoted price. He did, the unit runs much better and I couldn't be happier with the job he did. Thank you Casey! read more

Chris and Michelle TOTALLY ROCK!! I went in not knowing what was wrong and what to do!! They were patient, informative and eased my fears and walked me through what needed to be done. I walked away with my IMAC Cinema Display and new mini Mac that Chris built!! I HIGHLY recommend!! Kept me informed throughout the process. read more

I am very picky when it comes to someone servicing, repairing or upgrading my Apple devices. Recently, I needed someone to transfer data from my PC to my new Mac Mini. I did quite a bit of research online which included looking at Yelp reviews. I narrowed my search down to a few companies. I ended up selecting Core Care which is an authorized Apple service provider. Casey, who is the owner, assisted me with my data transfer. My experience with Casey is as follows: 1. CUSTOMER SERVICE - He was pleasant, friendly and caring. He went out of his way to answer all of my questions. Also, he spent a lot of time with me. I never felt rushed. 2. CASEY'S KNOWLEDGE - His knowledge of Apple devices was "incredible". I was impressed with his considerable experience too. I don't think there was a question that he couldn't answer. I felt like I was talking to Steve Jobs. 3. COMPUTER SERVICE RATES - The service rate I was charged was very reasonable. I didn't feel like I was being "ripped off". As a customer, the thing I really liked about Core Care is that I didn't have to make an appointment. So, all I did was walk in. In the future, Core Care will be my "go to" place whenever I have a problem with any of my Apple devices. I know I will be in "good hands". read more

Thank you Chris and Michelle. They both have excellent customer service for my Apple product issues

I brought my MacBook Pro for a battery replacement and was told they had to order the battery and it will take 5 business days. Two weeks later I called and was told they would get a battery for me within a day or two. Another two weeks went by and I called. They looked up my account and said there was something wrong and would call me back. I told them that I needed my computer for work and was going on the road. No call back. There are other options to get your repairs done. This is not that place. They seem not too know what is going on but will tell you differently. read more

Excellent customer service. Reasonable rates. Great work. Very happy customer here. Thank you Jonathan for being so helpful, making this process easy and stress-free. read more

Core Care waited 19 days to ship my computer to Apple for a battery replacement that was estimated to take 2-3 weeks. The staff lied to me and said it was a delay on Apple's end and said the ticket showed they didn't have the materials needed and that the hurricane was causing additional delays. My Mac is part of the battery recall and once I learned they were banned from flights I decided I would just bite the bullet and get it done. I run my Coaching business 100% from my laptop, so I batched my work so I could do most of my work from my phone and delayed everything else I could, expecting I'd have it back the first week of September. I chose Core Care because I thought it would be quicker, the next available Apple store appointment was 5 days later and I could avoid a trip to the mall. I dropped off my Mac on the evening of August 16th and was told I should have it back in 2-3 weeks. I called on August 28th to check on the status and was told it had been tested on the 23rd but had no further updates. This gave me the impression it was at Apple already, but that was not the case. I called again on September 4th and they were unable to give me any further information. We called Apple with our serial number and they were unable to find it in the system after trying several searches. We were told to get the Apple repair order # and they would be able to find it that way. I called back again on September 6th; this is now 3 weeks after I dropped it off. The person who answered the phone couldn't give me any info, and put me on hold to talk to the Tech. The Tech told me that Apple had a message on the account saying the hurricane is causing some delays, he would check and call me back. I waited 4 hours and didn't get a call back. I called again and the Tech was unavailable, so I asked for the Apple repair order #, which I was given. Saturday September 7th, I called Apple to get the status, they were able to find my computer with the serial number, but the woman I was talking to was unable to give me much info. She said it looked like they had a shipping order on August 30th, but it looked like that was to the facility not to the store. She transferred me to a supervisor. After looking through all the notes, it appears the repair order was requested on August 30th, exactly 2 weeks after they received my computer and 2 days after my first call. My computer is still in transit to the Apple facility it left the store on September 4th, the same day as my 2nd call. Unfortunately it appears the store is closed this weekend, so I won't be able to get their side of the story, but I don't know how they will explain the bold face lie by the Tech I talked to on Friday, who said it was a delay on Apple's end and blamed it on the storm and material delays. read more

My Mac was soooo slow!!! The spinning beach ball was going to be the death of me. This place not only got the job done very effectively and efficiently, but they are also very knowledgeable and nice. I had been putting this off because I thought it was going to cost me much more than I was quoted. Very happy with my services and will go back if I ever need to! read more

Overall my computer was fixed and Casey was very accommodating and helpful. I recommend them. The only complaint is they may try to be so accommodating that they overbook themselves and miss promised deadlines. read more

Imagine it's your senior year of college, COVID-19 is in full swing forcing all classes online and it's finals week when your new(ish) MacBook Pro takes a nose dive. This is the reality I faced, but have no fear because Casey is here! As cheesy as it sounds he was able to fix my laptop and teach me some necessary tech information that will help me prevent it in the future. In addition to fixing my computer, I was informed of a recall on my battery and keyboard. He was able to fix what was broken and what needed to be replaced for a affordable price. If you're in the near area, definitely come to Core Care and they'll take care of you! Thank you guys! read more

This place was great! The manager is very knowledgeable and explained everything to me. When I had more questions or wasn't understanding, he was extremely patient and continued to answer and explain until I made the best decision for my needs. Well priced and very quick service. Would definitely recommend this place! read more

Could be clearer about costs. HDD for backup included in repair cost but not itemized.

Casey is wonderful to work with. He has repaired several of my computers. My most recent computer issue was a bizarre, one of a kind issue that prevented him from ordering a part because "find my mac" needed to be turned off in one of Apple's systems before he could order (It was already turned off of my computer). Casey helped me navigate what I had to do with Apple, helped me get to the right level of service technician (4th level) and followed up with me frequently throughout the process. When the part finally arrived from Apple, his technician Chris installed it right away. I highly recommend Casey! read more

Casey was terrific, fast, efficient and technology savvy! I would recommend Core Care to anyone who needs help with fixing their MacBook Air! Thank you to them for their wonderful customer service and speed! read more

Core Care - IT Services & Computer Repair Near Me - Rocklin, California

Fabulous! Michelle is so knowledgable, professional, and gets right to the important issues. My computer was back much sooner than I expected and it is perfect again. Thank you so much! I will always come to you for my apple care! read more

I purchased my MacBook Air around September of last year, and around December I cracked my screen. After calling apple and reading online, I was expecting to pay $800 for a new screen. I didn't have that kind of money, especially after buying the laptop only 3 months prior. I pushed it off as I've had other bills to pay, and I finally saved up enough to get my computer fixed. I went back and fourth debating whether or not I should just buy a new computer all together... Fast forward to today, I went online and told myself to go in and see what the damage would be. I made an appointment online, and when I walked in they said that wasn't even necessary! I showed them my computer and they quickly assured me it could be fixed within a few days. So I went in thinking I was really going to spend $800 and both the men helping chuckled and said NO WAY! Walked out the door paying $560, which is still a TON but a hell of a lot cheaper than a new computer or their competitors. I highly recommend this place to anyone with any computer needs. Glad I found them! read more

Since March of this year, like so many others I have been working from home using my personal computer. A few weeks ago I noticed that my 2017 MacBookPro had expanded and no longer was sitting flat on my desk. After a little bit of research I realized the battery was expanding in the case. I reached out to Apple as my laptop is thankfully still under warranty, but they were unable to help due to the temporary store closures. Apple sent me to CoreCare and I am so grateful they did. Casey was a tremendous help and did everything he could to help me get back up and running. CoreCare ordered the part from Apple and needed me to leave the laptop at their location until it came in. Uh, what?? A week without my laptop during this period seemed completely crazy. Casey offered a workable solution. At Casey's suggestion, I purchased a refurbished laptop in the interim and migrated my data from my latest back-up, which took quite some time, but once complete I was able to get back to work. Casey was extremely helpful in solving a handful issues I had with the refurbished Mac and before I knew it my laptop had been repaired. CoreCare allowed me to return the refurbished laptop for the amount paid. I am truly grateful for the amazing service I received at Core Care, not only was my laptop repaired, but I was offered a "loaner" Mac so that I could continue to work and Casey shared all kinds of valuable Mac wisdom that I would not have known had I not been directed there. Thanks CoreCare, you ROCK! read more

Jason and Dana are always ready to help. Both are knowledgeable, honest and kind. I come from Auburn for the help at Core Care because I know they will take excellent care of my Iphone. read more

All I can say is wow.. these guys were amazing ! First off apple gave me wrong information in regards to what they would do for me with phone issues. I get there and the guy text my phone and it's bad so he overnights a new one to me (thank you Chris) tell me it will be there in the morning. Well morning comes I wait a bit after they open and call, still no phone ol no biggie it's it's the season for busy time for fed ex and ups. So I fall afternoon still not there (kinda freaking out) by 5pm I call frantic because I drive from auburn and don't want to be that jerk that walks in right before they close, well fed ex didn't even attempt to deliver my phone... the excuse was not enough drivers... well that's no okay when someone overnights something and this business was to be closed the week of Christmas .. so I'm like crap freakin out.. the manager Casey tells me he will pick it up from fed ex and meet meet me in rocklin at 7pm WOOOOOWWW!! They close at 6 he left his store in sac picked up my phone and brought it to rocklin and wouldn't leave until he knew my phone was up and running! Talk about customer service!!!! Thanks guys!!!! read more

Lady who answered the phone is short, disrespectful and unhelpful. If you can't even get past the receptionist when calling it kinda makes it hard to do business with your company. read more

Two words: Thank you!!!! These two words I am using to say how great this company was to me during my hectic day. I am a Grad student whose computer is her everything from documents, to resumes, to presentations, I need my Mac book. Well this morning my lap top was ran over by a car, screen cracked, hard drive popping up on the other side. Just a horrible experience, and this establishment made this unwanted event a much easier process. Apple store was fully booked up where I couldn't get an appt until 5 days later, no thank you. So I went and made an appt at core care that same day. Chris the front desk, he was so helpful and patient with me, making sure I got my documents from school onto my new Mac book I had to buy. After leaving I left with a smile after a hectic day due to the help of this establishment. Thank you! read more

Always have a great experience here. Always honest, reliable and knowledgeable. Services done have always come back working or advised it was not worth fixing. Great alternative to Apple Store for Macs only. read more

I was having trouble with my iPhone randomly shutting down. I have AppleCare protection and the Apple website sent me to Core in Rocklin. The gentleman quickly determined that the phone needed to be replaced. Because he didn't have my phone in stock, he suggested I go to the Apple store in Roseville so I wouldn't have to wait for a phone by mail. I really appreciated this as I need my phone for work. He was exceptionally knowledgeable and helpful. I definitely recommend Core Care for any Mac repairs. In addition, when I told the woman at the Roseville Apple store that Core had sent me, she said "oh he really knows his stuff" read more

Chris was laid back and professional in giving me a competitive price on a new hard drive install for my MacAir. The service was incredibly fast, just an hour or so turnover (which may not be typical, but usually they are able to turn it around in about a day). The new MacSales hard drive (5 year warranty) is working like a dream and they did the data transfer and encased my old drive as an exterior drive. The new drive is optimized for the latest operating system (High Sierra) and is working very fast. I am very impressed and pleased. Update: Nick, the tech guy who works with Chris, helped me do a clean install of my MS Office for Mac after the data transfer would not transfer the original certificate to use Office. It went just fine, no charge, and now I can use my word processing. (Kinda important!) read more

Core Care is incredible. I took my MacBook Pro 2017 in for a keyboard issue and they informed me that although I was out of warranty, my computer was eligible for service covered by Mac. My computer was fixed and ready in 2 days. Casey went through the additional trouble to show me things on my Mac to help me keep it more secure (ie. malware checker), to explain proper backup techniques and hardware, and to go over a bunch of changed settings that had happened after I updated the operating system. This company well exceeded my expectations and I would highly recommend them to anyone. I doubt I would have had the same level of service going to the Mac store, and I will come back to this Core Care location for all my Apple tech needs. read more

The guys at Core Care were great. Took my several year old MacBook Pro there. No appointment, just walked in and they got to work immediately. One part was recalled and was replaced for free. They were fine seeing if that's all it was to fix the problem. Unfortunately it was not. I'm no tech expert but it was a problem of some bad directories and my computer not being able to talk to the hard drive. Shoot, I can do that - in fact I was talking to the hard drive quite a bit when it first wouldn't work. It didn't help anything, but I don't think it liked my choice words. They tried a few things while I waited (about 15-20) to no avail. They did have to restore the drive. Luckily that worked and best of all it didn't erase any of my data, programs, etc. It was the cheapest/ fastest solution for me - along with a little luck. I had installed a SSD drive a few years back with a pretty close identical copy at home in a Mac mini. I was about to just buy a new drive, transfer data and just install it like I had in the past. This fix was cheaper than the new drive and took maybe an hour to restore. Like I said, cheapest/ fastest. Check em out if you have Mac problems. read more

The experience I had at Core Care was nothing short of amazing. In a world where declining standards of customer service have become commonplace this business sets itself apart. The minute I walked through the door I was greeted by Dana who didn't even wait for her coffee to finish brewing so she could help me. The level of care and professionalism that Dana provided for my computer issues was stellar and I can't recommend this place enough! read more

They were very honest with me about the problem going on with my phone and said I could easily get it fixed for no cost at apple. Good business and they were very nice and knowledgeable. Thanks guys. read more

Took my phone in for battery replacement and it was a great experience! Dana very helpful and friendly and the technician replaced the battery in a timely fashion. Everyone was professional, friendly and competent. Highly recommend this place! So much better than going to Apple store!! No appointment needed. Thank you Core Care! read more