I have to give a huge THANK YOU to Jyoti for saving our event!!! We called to order a cake for a birthday at Pump it Up Santa Clara (they are a vendor partner and offer free delivery) and the person on the phone confirmed the order and said they would likely delivery Friday the day before, but on the day of, we checked in for the party and the cake was never delivered!! It took a couple calls but I was finally able to get ahold of Jyoti who said the cake was ready at Sunnyvale but the order had been marked as a "pickup"! She very kindly rushed over and delivered the cake right away and it made it just in time (about 10 minutes before the party was supposed to end)!!! I called Coldstone Creamery on Saturday 5/30 ~9:30PM (right before closing) and talked to a female employee. I'm not sure where the mix-up happened, and didn't receive a confirmation receipt/email so I couldn't catch the mistake beforehand :( I really appreciate Jyoti for going the extra mile to save our event but hope they can avoid the mix-up in the future!! Thank you and happy to follow-up if you have any additional questions to hopefully avoid the same issue in the future!! read more

Do you see Oreos in the chocolate shake? How about yellow cake pieces in the strawberry one? Well, they're supposed to be there, because that's what we ordered. I watched her put the yellow cake slices in mine, but unfortunately she overblended both shakes so our add-ins were basically nonexistent. She also didn't listen when I asked for the smaller size shake and made me the larger one instead. Poor girl looks overworked and underpaid. :( It's sad to see this location going downhill as there isn't another decent icecream place nearby. read more

Cold Stone Creamery - Strawberry Shake with Yellow Cake Add-In Silk Chocolate Almondmilk with Oreo Add-in NO ADD-INS TO BE SEEN DUE TO OVERBLENDING - Ice Cream & Frozen Yogurt Near Me - Sunnyvale, California

I am a big fan of this cold stone, I am very disappointed that the great employees had no working AC!!! It was 82 degrees inside of the store, I had to step out due the heat. Please fix this the employees SHOULD NOT be working in this condition. read more

Cold Stone Creamery - 82 degrees inside the building!!! - Ice Cream & Frozen Yogurt Near Me - Sunnyvale, California

I usually just get ice cream, however, I am not able to eat ice cream while driving so the friendly staff recommended a drink like a smoothie or shake. I went with a smoothie and they recommended additional add ons. They also recommended which flavors they enjoyed. It helped me come to a decision. Thank you guys! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Sunnyvale, California

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Great banana shakes! Service is good! A lot of flavors to choose from! The ice cream is fantastic!

It's been a minute since we've been to Coldstone. We were on the way back from soccer on a hot day and my youngest was due for a treat. There was one person working and even though the line grew they were patient and professional. We had a couple samples before ordering ordering a creation off their menu (forgot the name!) that includes Oreos and confetti in a waffle bowl. Not cheap, but my kiddo enjoyed it, especially the waffle bowl as it had a good crunch but was still soft on the inside, not dry. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Sunnyvale, California

love this location! I have ordered custom ice cream cakes with photos at least 3 times over the years and they always do a great job. it's easy to order and send the photos online and then it can be done pretty quickly. and the manager and this location is also very understanding and helpful: one of the cakes wasn't looking as expected and there were only hours left before the party so he himself fixed it up. thank you for this, and definitely will be back again. highly highly reccomend read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Sunnyvale, California

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It's a cold stone. Limited seating. Limited toppings. Whenever I come here, I have to buy my own Snickers at the Safeway in the same shopping plaza and use my own toppings. Order: Cake batter with Snickers ice cream bought separately There's some indoor seating. No outdoor seating. I prefer the location at Valley fair. read more

I don't usually go to Cold Stone, but I decided to give it a shot, and I was left pretty disappointed. I ordered on their app and went with the "Cornbread is My Jam". The description in the app promised honey cornbread with blackberry jam ice cream, cornbread, honey, and blueberries. What I got looked like plain vanilla with some cornbread mashed in, maybe half a dozen frozen blueberries, and zero signs of the blackberry jam or honey. It was very rich and sweet, and every bite tasted the same. Pickup wasn't great either. I stood under the "Online Pickup" sign for a couple of minutes before anyone noticed me (they were helping other customers, fair enough). They grabbed my order quickly from the back, which I appreciated, but the cup was overpacked and a bit melted. I opened it and immediately had a sticky mess on my hands. For $8.50, I could've bought a pint of the best ice cream at the grocery store, had leftovers, and saved money. Will I be back? Maybe in a pinch, but I won't go out of my way. read more

I had such a great experience at Cold Stone! Sofia and her coworkers provided outstanding customer service from the moment I walked in. Everyone was friendly, welcoming, and worked together with a positive attitude. Sofia was especially kind, patient, and made sure my order was perfect. It's clear that this team truly cares about their customers. Thank you, Sofia and the entire crew, for making my visit so enjoyable. I'll definitely be coming back! read more

Delicious ice cream. I had the cheesecake fantasy love it sixe and my husband got the cookie ice cream box.

I always enjoy going in there especially for having "Chocolate Devotion", may be there are others that need to be tried, but every-time we go in there, this is something that we enjoy the most and crave for it lol. Tried Chocolate devotion with and without chocolate chips, I actually like without chocolate chips, and with extra fudge instead of chips is the best. The service is quick too and started adding the points for rewards. A must to do for a free one. read more

Cold Stone used to be one of our favorites, but this particular store got it all wrong! Either their freezer or the cold plate was not cold enough, so the mushy cup was literally dripping when it was handed to us. Hey, I ordered ice cream, not a melting shake! The staff clearly knew their equipment had a problem, as he was rushing through the mixing step and the ice cream wasn't properly mixed. Later, he was blatantly unhelpful and told us with an unapologetic straight face "yea the flavor you ordered tends to melt really fast"... Why don't you change your store name to Hot Stone instead? read more

i've been to coldstone over the years and unfortunately my experience is always the same--very melted and cloying/overly sweet ice cream today i ordered a like it (5.99) of the cookie dough ice cream with heath bars and caramel sauce (0.99) first, i think they used the wrong ice cream as there was not a single cookie dough piece. second, even if you eat the ice cream there it's so melted and soupy due to their mix in process third, every flavor i've tried is so overbearingly sweet i can never finish it read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Sunnyvale, California

Fruit fruit fruit that's all I really need in my creation's . I ate two bowls to myself. The staff is great here . They're very helpful. I got some pineapple, blueberries, banana, strawberries, it was super delicious read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Sunnyvale, California

My prior experience at Cold Stone Sunnyvale was good, so decided to order a customized ice cream cake for a birthday party. Big disappointment! I paid for 2 mix-ins in the top white ice cream layer - chocolate fudge and chocolate shavings. Neither was there. I also paid for chocolate shavings in the bottom ice cream layer - it appears some, barely noticable, was sprinkled over the pastry layer, but that was it. Very disappointing. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Sunnyvale, California

Cold Stone Creamery is known for their signature creations which consist of a base ice cream flavor with "stuff" mixed in. They mix everything together when you order it. It's never consistent. Sometimes you receive ice cream that is too soft/melted, so you have to eat it very quickly before it it melts & drips all over. This make it more difficult when you order take out. The kiddo usually gets Strawberry Blonde, and I usually get Coffee Lovers Only. Once in a blue moon we may be adventurous and order different flavors. But we like what we like and stick to it. They used to offer BOGO deals for National Ice Cream Day, but they seem to have stopped doing that. They didn't do it in 2022. Sign on door says "maximum capacity 6", but there is clearly a large crowd inside the store: https://www.yelp.com/user_local_photos?select=ZdnwJRM3361OJ8LITaznZg&userid=isQotFiKU_S_TI4Qt4MtMQ Strawberry Blonde & Coffee Lovers Only https://www.yelp.com/user_local_photos?select=EIQi1g1Ifyg4caP3yalKXg&userid=isQotFiKU_S_TI4Qt4MtMQ Rare occasion when we order different flavors https://www.yelp.com/user_local_photos?select=KN2IMr3Sk4lnYUSzHkS64w&userid=isQotFiKU_S_TI4Qt4MtMQ Coffee Lovers Only https://www.yelp.com/biz_photos/cold-stone-creamery-sunnyvale?select=WD_7fqzbWhLAoFTA6bmL5Q Mud Pie Mojo https://www.yelp.com/biz_photos/cold-stone-creamery-sunnyvale?select=gHUUsxXZW8coalaLuFBfTg . read more

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This location employees use no gloves at all!! Literally were touching the waffles with their bare hands when packing them for delivery! It was disgusting! Sorry for those who ordered and couldn't see how their order was being handled! read more

Decided to stop by after having Sushi dinner next door. First thing I noticed were a bad smell inside. It smelled like they used a dirty wet mop to "clean" the floor. Honestly it bothered me so much that I had to step outside and couldn't eat ice cream in the shop. Ice cream was OK. Service was also OK. For the reason stated earlier, I don't think I am going back. read more

For when the late night ice cream cravings hit! Haven't been to cold stone in ages, but recently returned and man does it bring back some childhood memories. Love how they have seasonal flavors and the signatures are still the same classics with a few added new ones. Compared to the more expensive ice cream shops they give large scoops. So it's a bang for your buck. A like it is shareable amongst two ppl, but if you need the ice cream yourself why share ?! lol. The staff gets the job done sometimes they hide in the back idk the deal, but no high expectations for your classic ice cream shop. My go to right now is the sweet cream with a brownie :) & man I swear there are chunks of brownie in every bite which is insane bc it was one brownie !!! They mixin it up real good read more

Cold stone's ice cream is creamy and I like that you can customize your toppings. Aside from ice cream they offer milkshakes and premade ice cream cakes, ice cream cupcakes, ice cream cookie sandwiches and prepackaged ice cream in different flavors all ready to buy. This location doesn't get too busy and parking isn't a problem since this cold stone is located in a plaza with a big parking lot. read more

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We have ordered ice cream cakes from Cold Stone for a few years now and never had any issues since you can't really go wrong with it. Almost 2 weeks ago we went to get an ice cream cake from here and when we went to eat it, it was utterly disappointing. The cake was so frozen to the point the actual cake part was like ice. We called the store asking if we could replace the cake for a new one (not even asking for a refund just a replacement cake). They expressed that we just needed to let it thaw but we've gotten cakes here and never had any issues thawing it but why would we thaw an ICE CREAM cake. If I wanted ice I could've just gone to Safeway and gotten a bag of ice and ice cream for $10 and make myself a similar cake for much cheaper. The manager told us that he can only give us a $20 credit and we expressed we just want a replacement which he then told us we can use that $20 to get a new cake. The cake we bought is $44 so how is that supposed to cover the new cake when the original one we bought is inedible. Even when talking to him, he was constantly stuttering and stumbling over his words like he didn't know how to handle a situation of someone simply just wanted to replace their terrible cake for a new one. We then reached out to corporate and it's been almost 2 weeks and we haven't heard anything. I guess this poor customer service and quality is free advertising for Baskin Robbin's. read more

I love cold stone but this location sucks. Like other reviewers have mentioned, something is wrong with the ice cream consistency. The slab that they mix the ice cream on melts the already soft ice cream and on the end you just get soupy ice cream. The consistency of the ice creams in the tubs already look off from the start, compared to other cold stone locations. Toppings are fine, but as soon as they start mixing the soft ice cream on the slab, it's game over. I was so disappointed that the quality can vary so much. Ice cream consistency was airy and did not hold shape. This is unfortunately the worst cold stone I've ever had. The three teenage girls who were working there had customer service and gave me attitude when I NICELY asked if they can do anything about the liquidy ice cream. I would not recommend this spot and would suggest going to a farther cold stone location like at the Westfield mall for better quality. Especially with inflation, this expensive ice cream is not worth it!!!! read more

I always regret getting a "like it" mint mint chocolate chip, every single time! It just gets too sweet with the chocolate syrup & mini chips, even though I love mint and its partner for life chocolate brownies! I've ordered their 6 pack of ice cream cupcakes ($16.99 DoorDash) and found the chocolate shell and whipped frosting a bit much, plus not enough cake layer at the bottom. If I had to pick, I'd go for the cake remix cupcake: pink frosting with sprinkles hiding some cake batter ice cream and a small layer of red velvet cake. I wish there was more of the cake! The other two options are double chocolate and the white cake with sweet cream ice cream. They're alright. The ice cream cookie sandwich 4 pack is a different story. So good! 2 chocolate chip cookies hugging either sweet cream, cake batter, or chocolate ice cream. Rolled in rainbow sprinkles, Oreo crumbs, white/milk chocolate curls, or chocolate chips. Kinda wish there was cookie variety but you can't go wrong with the classic. $12.99 on DD. read more

Cold Stone Creamery - Ice Cream Cookie Sandwiches 4 variety pack - Ice Cream & Frozen Yogurt Near Me - Sunnyvale, California

I'm writing this review because of the super customer experience provided by Kevin, the employee who prepared 3 cups of ice cream to go for my kids. I personally don't care for the ice cream as it's a bit too gooey for me, but my kids love it. I got the cotton candy with sprinkles mix-in, Oreo Devotion, and the Strawberry Blonde. I trust they are all great tasting because we go once a year when the kids are home for the holidays. Two of them we wanted the waffle cone bowl. Kevin specifically said he would keep the ice cream separate so that the waffle cone would not be all mushy when we got home. As far as ambiance it was quiet at 9:30 pm on a Friday night and it was super easy to find parking. Thank you, Kevin! read more

Well, it is going to be sometime before I venture into a cold stone creamery again. I entered as excited as I exited. Long lines are usually a good sign, just not this time. Upon entering, a smell wafted upon the party I was with, the open doors were not any indication of alarms, just seemed inviting. We ignored the oddity and meandered along, waiting for kids and teens and old folks to get their orders in to the young ice cream slinger. Our turn was nearing the coveted spot, the corner where you get to see all the flavors and even sample them, the corner of the creamery where dreams become cold cones filled sweetness and delight before blossoming into guilt of betrayal and succumbing to gluttony. Not this corner or despair. As you round into the tubs of flavors, between the restroom and the ice cream, that's when I saw it. The sewage pouring from beneath the bathroom door, the stench and the flooding of the drenching of dreams, splashing and sloshing in the brown of someone's bowels forever soaking into our pant hems, dresses, summer kicks. I'll send word of the dry cleaning to the store, but ice cream at the creamery, nevermore. read more

Went here with my brother and my mom. This place was great the service was fast, (got my ice cream kinda fast.) Not that crowded, the ice cream was delicious. Love the waffle cone cups. And the best of all, I loved my ice cream. For anyone wondering what I ordered, I got half cheesecake with half chocolate, and chocolate chip as a topping. It was delicious the employees also looked very nice. Would come back here again. I'm also a nice guy, so that's why this got a 5 star review from me. read more

Just came here with my friend for a Milkshake but the guy didn't really speak good English. My friend asked for a shake with their circus animal ice cream and the guy turned to the menu and said milk and cookies right? He really didn't understand. We had to repeat it 4 different times. My friend wanted to try a sample and he couldn't even understand that. His co worker who wasn't even dressed in a proper uniform gave us a dumb look when we asked for a manager and just said oh he's foreign. Not a excuse. Also both of the workers were not wearing name tags and when I asked for a manager she said nope and didn't even try to go look in the back of the manager was there. And both of them were not even wearing gloves. UPDATE: changed from 1 star to 4 after speaking to the Owner KIA and manager KIA (Same name different pronounciation of the name) took care of us and apologized for what happened and offered to make it right. You 2 guys rock read more

Cold Stone Creamery - Oh Fudge Shake - Ice Cream & Frozen Yogurt Near Me - Sunnyvale, California

The lady served me what was suppose to be a cheesecake fantasy and this looks like a complete nightmare. The lady serving me the ice cream Indian lady said that that's how it's suppose to be . Completed melted . This will go down as my worst ice cream i have ever had read more

Cold Stone Creamery - Cheesecake Fantasy - Ice Cream & Frozen Yogurt Near Me - Sunnyvale, California

Bottom line: it's not the cool new thing, but it was an enjoyable nostalgic experience. ****ice cream**** Four star. I remember liking it the last time I had it ten years ago. Turns out, I still like it. Had the berry berry berry good. That's sweet cream ice cream with strawberries, blue berries, and raspberries mixed in. Not flamey, but solid. *****service***** Five star. Those teenagers didn't just smash the toppings into the ice cream, but they smashed the line two. Quick service, is what I mean. And that line never stopped. Here I thought no one went to cold stone ***vibe*** Three star. It's a cold stone. Feels okay, man. Not a lot of seating. No water fountain. I love ice cream polar water fountains. ***bathroom**** Three star. Not great, not bad. Just okay. Mama bear. read more

Cold Stone Creamery - Berry, berry, berry good (that's the flavor name, not some lame pun) - Ice Cream & Frozen Yogurt Near Me - Sunnyvale, California

When I saw this business had a 2.9 star review I thought I had to do it some justice. The staff was quick and efficient and gave a few of us a little extra ice cream which was nice. The inside is small and cramped but not much can be expected when stuffed in a striped mall. I got the coffee lovers dream and it was everything I was hoping for no complaints from the others I went with which included a peanut butter chocolate and cake batter. Good ice cream spot for quick and easy access. read more

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Saturday May 6, 9PM. We seriously suspected the workers were high on something while working. When in line, they were secretly giggling about something, eyeing each other, looking suspicious. When it was our time to order neither the dude with semi-long blonde hair and beard, or the curly brunette haired girl could contemplate or process our orders correctly. When asked, I clearly stated to the girl what I wanted with the size, ice cream, and topping. Then one second later she asked what size, I told her.. then she asked which ice cream again? I told her.. And then when she put it in the cup I told her I asked for the topping.. she said oh I thought you said just the ice cream.. uhhh did she not listen or process anything I've said when she asked me for my order? Something was very suspicious. Also, back to the blonde hair with beard. While he was done with my wife's order and rung up both of our orders while the girl was making mine, there was another customer in line. He asked this other customer twice if we were together and had this bewildered look on his face, almost in a paranoid state. Like hello? You just rung ours up already, I'm just waiting for mine to be finished, so why are you asking if the other customer is with me? Plus the way he was handling and practically throwing the ice cream instead of gently giving it to us was atrocious and unprofessional. Something was very off. I'm a registered nurse who've worked with hundreds, if not thousands of patients. I know when people are acting abnormal, suspicious, or under the influence. They were acting erratic and confused all while giggling to themselves. Very unprofessional. I was very close to asking them if they're alright or if they're high on something, but there were families and kids around, so I didn't want to embarrass anyone or cause a scene. I hope the manager and customers sees this post. This is serious and if they were actually under the influence of something some serious actions and repercussions need to be made. read more

I am not lactose intolerant and I got very sick after eating sweet cream, heath bar and Carmel. As others said (sadly I did not read ahead) it was very soft and part had a skin. I suggest reading the health reports before deciding to go. We used to come all the time with our kids. It was sad read more

I like Cold Stone as an ice cream option very much! My favorite flavor from way back was Cherry Cake Double Take, and they will still make it for me but now they don't serve black cherries which is a major bummer and definitely harshes my mellow, man. I tried it with raspberries and nope, nowhere near as good so I definitely need to find another favorite flavor. I always get the Love it size, because it's big enough to satisfy...Like it is for babies, and Gotta Have it is for giants maybe? LoL read more

They got 2 orders wrong - 1 bowl missing the waffle and 1 bowl turned into a whole waffle cone. Not a really big deal to me. Service was friendly. read more

Came to claim my bday BOGO deal. Staff were nice about it. 2 small ice creams for $6. My complaint is that by the time I finished paying, my ice cream was all melted. I had to run home and put in the the freezer to get the texture back It wasn't due to staff being slow or anything, the issue is probably the ice cream scoops were too wet or the cold stone was not cold. read more

Cold Stone Creamery - Our Strawberry Blonde& Chocolate Devotion - Ice Cream & Frozen Yogurt Near Me - Sunnyvale, California

Worst cold stone creamery ever ! How come when I order a strawberry milkshake in return I get a strawberry milk??! And for the prices that they are charging me for it ! Almost $10 for the biggest milkshake size just to get something totally different from what i ordered in return. Although service here is alright , for a place that has all the perfect and tastiest ingredients to make a milkshake it had definitely failed . Just very sad and upsetting to be coming here all jolly on a warm day and leaving with wasted money and a frown on my face !!!! read more

Quality wise of the actual ice cream was pretty on par with what you'd expect from a Cold Stone. The prices aren't cheap but the portions are pretty large. This location seemed kind of dirty if I'm being honest. It was very cold out so we wanted to sit inside to eat but they had stuff piled on all the tables so that wasn't possible. The workers also weren't friendly AND didn't give me what I ordered. There has to be a better ice cream place near by, I'd go there. read more

I ordered a Valentines Day heart cake online 3 days in advance just in case they sold out. I placed the order and requested to have Happy Valentines Day Hubby written in blue letters since blue is his favorite color. I walked in on Valentines Day to pick up my order, and the girl went to the back and obviously couldn't find it in the back. So she came up to the front and looked in the freezer and asked her coworker, "Where are the heart cakes?" Again, I ordered it well in advance. Why the hell are you looking around lost when it should've been prepared? I placed my order in advance so it would be ready and hopefully beat my husband home from work. She couldn't find one in the freezer up front either, so she walked back to the freezers in the back area of the store. About another 5 minutes goes by, and she brings up the bag and hands it to me. She didn't look happy. I grabbed the bag and left in a hurry to get home and get the cake in the freezer so my husband wouldn't see it and spoil the surprise. I get home and open the bag, and there's NOTHING written on the cake. I specifically asked for writing on the cake in my online order. If you're going to charge $50 for a small a$$ cake the least you can do is get the order right and have it ready to pick up on the day and time specified. You need to do better! read more

They practise deception. The price board says 1st mixin free and additional mixins 99cents. Nowhere they specify that free is only for specific mixins. Charged me additional $3 for mixing a single additional flavor. You realize when you get a big amount in the bill .$12 ( plus tax) for a regular waffle bowl with one mixin.Additionally slow service. read more