Justin is amazing! Genuinely cares about your feedback on the flavors he makes in store! Please come check out the fun flavors he's making! read more

Cold Stone Creamery - Black Cherry milkshake - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

We are members of their loyalty club, so when an expiring BOGO came via email, we jumped on it to get two 'Gotta Have Its' (the largest size) from their Signature Creation Line. Birthday Cake Remix (Cake Batter Ice Cream, Rainbow Sprinkles, Brownie, Fudge) and my personal favorite, Coffee Lovers Only (Coffee Ice Cream, Roasted Almonds, Heath Bar, and Caramel). All three of us were amazed at how big the serving size was, and it overwhelmed the cup that it was placed into. But during the walk back to the car, we were successful in reducing the footprint. And we confirmed that both were absolutely delicious. I really do think Cold Stone is our favorite ice cream place. even after 20 plus years. read more

Love their raspberry sorbet with chunks of raspberries. Service has been excellent and staff is always friendly!

Yummy creamy ice cream. Great flavors. And excellent customer service. A bit pricey for ice cream, and I don't come often, so I'm confuse with the pricing. I noticed the price rings up higher than what's on the menu on the wall, unless it's extra for the Signature Creations? But I'll still be coming back because I really enjoy the ice cream. read more

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I was really craving some ice cream, and since my usual ice cream spot closed because of the COVID-19 outbreak, I've been visiting ice cream shops that I haven't been to in years, including Cold Stone Creamery! I still remember when they first opened a Cold Stone Creamery in my hometown of Olympia and everyone would go there. And I'd get free ice cream everyday because my high school boyfriend worked there! So, you can imagine that after having Cold Stone everyday in high school, I got sick of it and haven't had it in years. But, I finally revisited the past and it made me remember why I was a fan of it so many years ago. And I'm still a fan. I called ahead of time, to make sure they were open, and they are open with normal hours. This Cold Stone Creamery shop is located in the Crossroads Mall, right by the mall entrance to the food court. I came in and the two employees who were working there were so happy to see me since business has been super slow for them. The gals who helped me were super friendly and social, and offered their favorite classic creations and ice cream flavors. It was nice to get such great customer service. I just had to re-order a high school favorite, the birthday cake remix! It's cake batter ice cream with brownie, sprinkles and chocolate syrup. It really does taste like cake and ice cream had a baby, or, the celebratory cake from your childhood birthday party. No complaints there! For anyone who loves cake, I suggest trying the cake batter ice cream, which is my favorite flavor here. I do wish the brownie had been more soft, as it was a little hard, so could've been cut up more. But overall, the ice cream was yummy! I ordered the love it size, which was more than enough since the ice cream was so filling. I'm glad to try Cold Stone Creamery after so many years later. Some things just never change, which is a good thing. The classic creations are definitely a good place to start, as they have a solid amount of different combinations. But you can build your own creation, get a classic sundae or a milkshake. They also sell ice cream cakes and pints here. This was a great experience with friendly staff and ice cream for my sweet tooth. read more

Cold Stone Creamery - Birthday Cake Remix - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

We were with friends who loved Cold Stone Creamery, and visited this location of Cold Stone Creamery with them last night. I got a scoop with Marbled cake batter, and Cheesecake. The ice cream was okay and was too sweet for me. read more

Cold Stone Creamery - Marbled cake batter & Cheesecake - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

I stopped by yesterday and ordered the fudge chocolate. The taste was amazing. However within an hour of eating it i was so sick. I paid $6 plus a tip to be so sick that you had to stop SIX times on my 45 minute drive home from the mall. My 45 minute drive home turned into almost two hours. Haven't been that sick in a long time. If you want to quickly lose 5lbs and become very dehydrated grab a cup of their ice cream. Never will I go back. Ever. read more

I had an Entertainment book coupon for 2 for $8, so my total would be $8+0.82tax = $8.82. However, she first overcharged me for a total of $10.50. When I told her that the amount is incorrect, she indicated that she will give me additional discount, but still overcharged my credit card for a total of $9.33. See attached photo of receipt. In addition, they give very little quantity of ice-cream, so I felt a bit cheated. Either tge employees are not properly trained or they are an unethical business. Either way, I don't plan to come again to this location. read more

Cold Stone Creamery - Overcharged receipt - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

This is our new place for ice cream cake! Love the strawberry cake! My kids love the cookies and cream.

I've been to that CA before and I am always met with excellent customer service! My family's treats always crafted perfectly and with care. It is my favorite regular treat. Whether it is a cup, come or shake I always leave happy and satisfied. read more

I came in here today because I was super sad and I just wanted some ice cream and Kylie I think her name was she was blonde and was wearing glasses helped me decide whether I wanted vanilla or coffee she was describing the flavors so well I ended up with coffee with a few Mixins it was delicious the way she scooped the ice cream was just perfect she stabbed it bit and it was so so yummy it was so yummy. She was so patient and sweet . I think someone deserves a raise ! I want to come back again thank you for making my day lady. read more

Cold Stone Creamery - Coffee Lovers Only - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

Had same flavors available from other locations. Sit down area a bit smaller, may be because of the location being near the cross road food court. Maybe I visited on an off day that the coffee flavor was not as strong. read more

This is my go to spot for a good late night dessert. Amazing service and friendly staff. My favorite is Lucille. She's always so friendly & kind. Cold Stone needs to add one more menu item to Signature Creations: Just like Founders Favorite but change the nuts to yellow cake. Mmm! My favorite. read more

I went to cold stone creamery earlier today and I didn't know what to get and I was served by Lucy and she was very nice and kind and patient with me because I took a long time choosing a flavor but she helped me decide on getting the cheesecake flavor and it was sooooo good and she and lucy stood out for being kind, professional and she has good communication skills. read more

Their ice cream is too rich (yes, it's possible) and I'm made nervous by all the peanut-based mix-ins and the seeming lack of hygeine about the stone surfaces where the ice cream is combined with the toppings. Finally, I absolutely cannot STAND that they sing when someone gives them a tip. Seriously. We just want ice cream. And some peace and quiet. The prices are pretty high too. Order the kid size. They might glare at you, but really, it's plenty, especially if you're watching calories or carbs at all. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

Amazing service and staff! The owner manager of this location took extra time to call me back personally when my Uber eats delivery was delayed because they had no drivers they kept my ice cream in the blast freezer he followed up with his personal cell phone number even though it was out of his control I got to say pretty amazing service so I had to write this review. Be sure to show them some support! read more

Yeah.... yuck. It had to be the worst tasting waffle cone ever. pretty small portion ice cream and nasty waffle cone for $5.25. No thanks. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

I don't know how long that manager has worked there, but the same lady seems to be there every time and acts like she's training brand new employees even when they're employees that I've seen there several times before. The employees seem absolutely miserable and like they hate their job so much, and I can't blame them. They have to ask the same scripted questions for every single person, and if they miss one question, their manager is right there behind them to call them out and shame them in front of the customer. The employees are allowed absolutely no leeway to be themselves or improvise or act like actual human beings. Coldstone is full of robots, not humans (to no fault of the employees, it's management). Again, though, the ice cream is wonderful and delicious and worth the price. read more

Oh. My. God. Who is in charge of hiring here??? I feel bad but the person serving me acted as if she had never been to a place that serves food before. I'm not exaggerating. After the ordeal of me being served I waited for my husband and I stopped watching and got on my phone due to the awkwardness of the situation. We didn't eat our ice cream in the store because of the weirdness of the serving. I don't think my play-by-play explains how awkward the transaction was... Maybe she would have been more normal if her trainer wasn't worse than George Costanza's mother. 2 stars because it's good ice cream. read more

Delicious, and I'm a particular fan of when they have the oatmeal cookie batter flavor in stock. Other than that, I'll settle with sweet cream or even marshmallow... Raspberries, strawberries and pie crust. It's basically a [very, very] dangerous meal in a bowl. But I can convince myself I'm not digging my way into an early grave because my ice cream has antioxidants, right? :) The staff at this location are great and they ask you if you want a song, which is wonderful because I never do -- those of you who want to drop your $.50 and get irritated when they don't sing, please remember nobody else wants to hear them sing and you're probably a jerk if you care enough. Thanks. read more

Folks, I generally am a big fan of Cold Stone. I've been to plenty of these over Washington, and I guess I've just been lucky to not go to a crappy one. The Cold Stone at Crossroads Mall is different; the staff are incredibly anal with the toppings. You know how some bars you go to and they eyeball the alcohol they are pouring in? And other times, they measure it to the exact drop? Yeah, same deal here. I ordered a small with heath, oreo, and fudge. The staff person put in one single small piece of heath, one oreo, and fudge. Now, generally when I go to any other Cold Stone they give me a few oreos, an extra heath piece if I ask for it, etc. I had no idea there were some sort of fucked up rules about how little toppings can go in legally. The staff person explained to me that she'd have to charge me 60 or 70 cents extra for another small piece of heath bar, keeping in mind that one "piece" is about 1/3rd of a full sized candy bar. What?! I could go buy a full-sized bar for less than that. It ended up costing 5 bucks, and I swear that HALF OF THE ICE CREAM had ZERO toppings in it, and the other half was only sparsely populated. I've returned once more and it's pretty much the same. Unlike other stores in the Cold Stone chain (or other mix-in ice cream places), this store is absolutely terrible. Don't go there. read more

Let me tell you this ice cream shop is the best. I went to the store on Sunday, didn't know they were already closed, so I banged the door hard since the door was locked. I then realized they had been closed for 45 minutes and felt embarrassed and tried to walk away. Justin saw us at the door though and came over to unlock it so he could talk to us. I apologized for banging on the door explaining I had thought they closed at 10. He said not to worry about it and that his cold stone had already been put away but he would do his best to make us some without it. We told him it was ok and we didn't want to trouble him but he insisted. He mixed up three orders in a bowl and was super nice to us even I was rude by knocking on the door. Best experience I've ever had getting ice cream. We had been looking forward to it and he really saved our night. Thanks so much Justin, you are awesome!!! read more

This Cold Stone Creamery is not unlike the other franchises i've been to. Same quality toppings, same quality ice cream. Same delicious gut bomb. My gut bomb of choice: Vanilla ice cream mixed with oreos and strawberries. Yeah I know it seems like a weird combo, but try it out, you might like it. Anyway, I give this Cold Stone an extra star because they take the entertainment coupon. Nothing like getting two ice creams for the price of one. ~G p.s. I've always wanted to stroll in with a roll of pennies and just throw one in the tip jar every 2-3 minutes to see if they'd actually sing each time...who wants to try it first? read more

I can't finish their small size (like it). Their ice cream is the sweetest. When I eat their ice cream, I feel sugar in my mouth and end up with getting sugar high. I sometimes go there just because one of my friends likes the place, and I usually order nothing. Maybe I should go to Molly Moon's where a kind lady from yelp just told me to try. read more

It's Cold Stone, which I've loved for years. The ice cream was good, as always, which gives it 2 stars because I'd only give it 0 for how we were treated a check-out. The cashier was snotty and wouldn't take a valid coupon, gave us an extremely hard time about punching our frequent buyer card and even though it qualified, would not give us our free "love it" after rejecting our other coupon. This is not the customer service and friendliness I expect at Cold Stone. read more

Upon stepping in for a late night bite with my friends, we were extremely excited to get our fat hands on some Cold Stone! I ordered a Brownie A La Cold Stone. The larger lady (Joe? Seemed like a manager) was polite, but didn't even give me more than half a scoop of ice cream... I was hoping for at least half the amount of ice cream as shown in the menu photo, but I was wrong. On top of the microscopic scoop of ice cream that I couldn't get to, the Oreos that I wanted mixed in (as traditional with cold stone) where just thrown in, whole. Thanks. My friend ordered a chocolate shake that ended up being a bit too sweet...but nothing to complain over, hence the 2 stars. Not giving up on reliving my fat childhood dreams of getting awesome ice cream from Cold Stone, I may come back again. Eh. read more

I normally love going to cold stone, but last night's experience was terrible. Reasons I disliked my expereince 1. They skimped me on the ice cream. I order a gotta have it and the ice cream hardly even reached the top of the container. My experience with other cold stones is they put a heaping amount of it in the bowl, to the point where it overflows the top. 2. They skimped me on the toppings. $0.80 for a single reeses peanut butter cup, and an additional $0.80 for 2 oreo's. I've never had a cold stone skimp so much on the toppings. 3. The worker realized she'd skimped me on the ice cream, so she slapped a spoonful of unmixed ice cream on the top. This brought the total amount of ice cream about level with the top of the bowl... still not the amount I'm used to and not the amount I want if I'm paying $6 for it. 4. The fruit was disgusting looking. 5. All of the "mix-in" containers seemed dirty, like they hadn't been cleaned... ever. I would recommend people go to another cold stone. read more

This ain't the real batman Big fan of batman Big fan on coldstone ice creams as well ... just the ice cream from now on .. not the cake. Here goes the background story ( get ur ice cream tubs... schmooze ur bae and get ready to cry on) I love batman and my wife thought of surprising me with a batman logo cake for my birthday. Found a picture of the logo from DC website and the coldstone guys were ready to roll. I have to give them some stars for their enthusiasm which made my wife believe that they will do it. they couldn't :( .... the ice cream inside the cake tasted nothing like coldstone ... looks like they are using dryer's for the cakes. the cake sponge was frozen... batman logo was a black lizard atop a yellow background ( they matched the yellow quiet accurately .. points for that ) .... This bday party left us with 15 cake deprived guests ... a disappointed wife and a crying batman believer / birthday boy. The End ( Tissues ?? ) read more

I have liked all of the flavors that I have had at Cold Stone. I am fond of the cake batter one. However, as a rule, i can never finish my expensive scoop of ice cream. It's just too much for me. Which is strange cause I am not one of those "omg, i totally can't handle sweet stuff" girls. So if someone wants to go, I'm happy to tag along, but when I'm thinking dessert, and for some reason at Crossroads, I'd rather go to the bubble tea place. read more

The lady with the blonde hair was very rude today. Looked annoyed when my friends would ask for a sample and she slammed our ice cream on the table. The other girl was very nice and respectful, but the blonde girl was very disrespectful and her customer service is unacceptable. If there was a zero start button, I would put it. read more

SO fattening but SO good.... augh! I usually surrender myself to this place after eating enchiladas at Torero's. Since I usually park in front of Half Price Bookstore, I have to pass by Cold Stone and it makes me crave it... strawberry cheesecake or mint flavor with a chocolatey mix are my 2 usuals. read more

Had a peanut butter milkshake and a fudge/ vanilla sundae. The milkshake was very flavorful and the sundae was average. Service was friendly and knowledgeable when it came to using the no sugar added icecream. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Bellevue, Washington

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Went to order an ice cream cake and was helped by Justin, I never write reviews but he made it such a fun and exciting experience and was super accommodating! He allowed me to try different flavors and made tons of helpful suggestions. 10/10 read more

This place in particular seems to have a very friendly staff.

I discovered the deliciousness and creaminess of the sweet cream latte at this particular Cold Stone, Starbucks, Tullys cannot compare, I am now forever addicted to this latte! Although I wish they can put in more latte, the ice cubes are huge! read more

My favorite flavor: sweet cream mixed with white chocolate chips, coconut flakes, graham cracker crumbs and drizzled with honey. Seriously...Best. Combination. Ever. Everyone who's ever tried it loves it and it is just the right amount of sweetness and flavor. There is usually no one in there when I go in but the staff is friendly most of the time. read more

I heart ice cream. If ice cream was a person, I'd run away with it. Cold Stone should be Hef's house for an ice cream lover. I like the wild array of muddled messes you can order that generally follows this general scheme: type of ice cream + one or two mix-ins (ie. Oreo cookies, chopped nuts, gummi bears) + something gooey (ie. chocolate sauce or caramel). Plus, you're given the option of having this in an ordinary bowl or cone or kick it up a notch and live a little with a chocolate dipped waffle cone or bowl. This is all well and good, but the staff don't go over the top in explaining how this all works for first timers. I was hesistant at first and wasn't sure if you could just go up and make a custom creation or whether you were limited to the menu board. It's a bit like going into a sub sandwich place or a pizza place and orienting yourself to what they have to offer. Most times, these places have lines, so do everyone a favor there and decide what you'd like them to compile before you get between a junior soccer team and their frozen bliss. It is spendy compared to alternatives (Dairy Queen and 31 flavors) and their menu is strongly weighted towards those of us without any milk or dairy issues. One of my kids is sensitive to dairy and she ends up with a sorbet, and typically their sorbet selection is limited to either raspberry or lemon the times we'd visited. I'd wonder if they'd ever tried to serve any soy or rice based proucts (like Rice Dream or Soy Delicious)? They do sing. Usually. The store in the Crossroads mall in Bellevue had what appeared to be one person working last weekend and she didn't sing while we were there. She was not too enthused to be working that day it seemed. Had I never been to another one of these places, I wouldn't have noticed her lack of pep. Usually the staff are cut and pasted out of "High School Musical" and it's like they're buzzing on their second Frappacino. Not the case in Crossroads that day, but the ice cream was fine. Why did I rate three stars? Some nice creations on the menu, generally clean locations, a good number of conveniently located locations, ample seating, and ability to pack it to go. They do cakes too! Why did I not rate five stars? High prices and lack of alternative selection. Also, a slightly smaller portion would be welcomed so you don't feel like Jabba the Hutt when you're done. read more

I would give zero star to this creamery if I could. I ordered a cake with customized design and they messed it up completely. My cousin was totally sad seeing the cake. I would not recommend this place. read more

Our de-facto place for the best ice-cream in town......you can never go wrong with Coldstone. We almost always go for their signature ice-creams.... The service is nice, they always greet us with a smile and prepare the ice-cream the way we want it.. Highly recommend this to anyone who wasn't yet visited Coldstone! And yeah....first timers please note their fancy sizing nomenclature :D Like It - Small Love It - Medium Gotta Have It - Large read more

They were super flexible in creating a custom cake with less than 24 hours notice that they request. Great customer experience. 5/5