The owner called me at the time of our appt that he couldn't make it for the inspection and quote. He couldn't call me at all until the exact minute of our appt to tell me he was not going to make it. I had called to ask for a heads up of at least 45 min. He could have called at 11:15 to cancel. I'm definitely not rebooking and wasting my morning again for this! read more

We have been using Coastline for many years at our property management company. They are our go to vendor for both tenting and spot treatment. We highly recommend Ken and his team! read more

I wouldn't trust this company. I had a fumigation done very recently before selling my house. This company told me I had an active infestation. Since it was buyer's choice, I had no option. Pictures were requested about active infestation claimed prior to doing work, yet this company did not provide. I asked in email numerous times as well. It feels like they just wanted extra money for treatment. read more

If you're dealing with termites, do yourself a favor and call Coastline Termite. I was vetting several termite companies for my father's home after we noticed some clear damage around his door frame. Obviously, something was going on, but we didn't know whether it was a localized issue or a major infestation. Each company we spoke to painted these doomsday scenarios--full fumigation, massive structural work, sky-high prices. It was overwhelming, and while we were ready to do whatever was necessary, I couldn't shake the feeling that some of these companies were using fear as a sales tactic. Luckily, a friend recommended Coastline Termite, and I'm so incredibly glad I made the call. By a stroke of luck, the owner lived nearby and personally came out to look at the damage. Right away, I was impressed. He was thorough and methodical. For those who don't know, a real termite inspection isn't just glancing at one area and jumping to conclusions. He checked for moisture levels, tapped on wood surfaces to listen for hollow spots, examined the soil around the foundation, looked for droppings (frass), mud tubes, and even inspected attic and crawl spaces. He truly covered every base. But beyond his knowledge, what really stood out was how personable and charming he was. He made us laugh, even in a pretty stressful situation. There was one moment where he joked about termites having "champagne tastes" for the fanciest trim, and I swear even my dad, who was anxious about the whole thing, cracked a smile. Unlike every other company we met with, he gave us OPTIONS. That was a game changer. He broke everything down clearly, what the issue was, how far it had spread, and what we could do in both the short and long term. He even laid out cost estimates for each approach so we could make an informed decision. We ended up going with the solution he recommended and couldn't be happier that we did. When it came time for the work to be done, the crew showed up on time, worked efficiently, and left the area cleaner than they found it. They were just as knowledgeable as the owner and walked us through everything they were doing, reinforcing why it was the best route. No corner-cutting, no rushing, it was top-tier work all around. After everything was finished, we even got a follow-up call from someone at their office to check in and make sure we were happy with the service. That level of care and customer service is so rare these days, and meant a lot to us. I can't recommend Coastline Termite highly enough. They're honest, professional, and genuinely care about their customers. If you want the job done right, call them. You'll be glad you did, I know we are. read more

I worked with Coastline when I bought a house, to conduct a full inspection and treat the termite infection. They came quickly, and got the job done, service was good and efficient. A few months later I found termite droppings in a couple areas. I called Coastline and they booked me right away to come take care of it. On the day of the appointment, I had waited but no one showed up, and I called the answering service for assistance. Coastline called me back within the hour letting me know that there was a mistake in the scheduling, and apologized immediately. They came out the next day and took care of everything. I am giving 5 stars because it is human to make a mistake, it's all about accountability and how you handle the mistake. Overall I am pleased with their service, they did great work, and I will work with them again to keep the termites at bay throughout the years. read more

We bought a home and had Coastline come out to inspect the home for termites. The person who came only came up to the attic to check and said that there were no signs. Which I thought was odd that he only checked the attic but what do I know. Fast forward 6 months later. I am undergoing a bathroom remodel and when they took down a wall there was an infestation of subterranenan termites. I called coastline regarding this and it was just an office receptionist who said he would need to talk to the owner. He couldnt answer my questions regarding ETA and if that this is something that can come back and help alleviate. They never called back. I have a new company checking out my property and he mentioned that there was no active termite report that he was able to look up. I learned that when these inspections happen they are required to upload it to the state for reference. He said he found no such report on his end. So this tells me that coastline forgot to do this task or that they are just not a legitimate company as other reviews show. Overall they are an extremely forgetful company who are all for profit. Speaking with this new termite company I can see that coastline really doesn't do the thorough effort to ensure that your home is cared for. I highly recommend everyone to look elsewhere. read more

Coastline fumigated/tented our home the year before and all was just fine until recently. Later down the road I discovered hundreds of termites in the roof/skylight space as well as rot and tunnels in my studs in the bathroom below, and garage. After some arm twisting they decided to honor their 2 year fumigation warranty, which I believe is the CA law, to remediate the active infestation and replace/sister the studs. The two man crew that came out to the house was incredible! They addressed all my needs and concerns, were polite, and quick/efficient. I wouldn't hesitate to call upon them again if same crew were used. Thanks guys! read more

They did a great job tenting my home and then fixing everything that needed to be fixed.

Normally, I don't go out of my way to leave negative reviews but I felt that it was necessary given my experience. The previous owners of my property used Coastline termite to fumigate the house. I reached out for an inspection of the property to receive a quote for subterranean termite treatment. When they came on Feb 7th, they gave me a limited report instead of a complete report. I called the business to see why I received a limited report. I ended up talking to the owner who then proceeded to ask if anyone was at the property and insinuated that it was my fault for not being there, so the inspector didn't know what he was supposed to check. However, a tenant WAS at the property and he let the inspector come in to check the attic, so I don't understand where that implication came from. Despite the unprofessional attitude and misplacement of responsibility, I asked for a follow-up appointment on Feb 21 to receive a complete report including the whole exterior of the property. The inspector failed to show up on our agreed appointment and didn't leave a voicemail or any notification for a follow-up appointment. I had to call the business multiple times to reschedule, and there were times I simply had to leave my message and wait for them to contact me back. They finally got back to me and rescheduled it to Mar 2, and they didn't show up again. I had to reach out again, multiple times and he owner finally left me a voicemail acknowledging and apologizing for the lack of professionalism. He shared that they'd send an inspector this Monday on March 14. I have yet to receive a complete report from them. It's really disappointing considering that I wanted to receive their service, but they are unreliable and I won't be working with them. Their communication needs improvement and they need to follow up with their clients. read more

Avoid at all costs The owner literally stole items from our house (caught him on our security cameras). He tried to claim that he thought our house was vacant, but why would a vacant house have items in it? Complete criminal. read more

I highly recommend Coastline Termite. The previous owner of our house had it spot treated when it should have been tented. However, Coastline never gave up and has stood by their warranty with prompt and friendly follow ups during swarming season. We finally decided to tent, and to our pleasant surprise, Coastline is still standing by their warranty and tenting the house for us. This company is honest and keeps its word. Its employees have been courteous and friendly in every interaction. They delivered the Nylaflume bags well ahead of schedule without any prompting. This will be our go-to company for all termite treatments in future! read more

I think maybe just typical termite company that inspects house for termites, then does amateur wood repairs. Had to call them back because they forgot to do the repairs they "signed-off" during escrow. duh!!! Seems like a fishy operation. Also, found additional termites that were missed during this inspection. How can you sign-off that a house is repaired and termite free when repairs are not completed and there are still untreated termites? So, Ken, the owner, said he would make things right and take care of my house like it was his. Wow! He must be a complete slob that lives in a dump!!! The completed work was not-so-good. New boards and posts have big gaps. But, luckily, they had a few gallons of caulking to hide all the poor craftsmanship. Then the painting they performed looked like something a blindfolded monkey would do. Not very happy with this company. Have no interest in them coming back to my house. Will hire a professional to repair and clean-up the work they attempted. read more

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Coastline Termite is excellent. I work for a high volume brokerage and Coastline has been amazing to work with. Jean and Ken are very accommodating and provide great customer service. I recommend Coastline to all real estate professionals and anyone in need of a great Termite Company. read more

ZERO STARS. This was the worst experience I have ever had with a company. I spoke with the owner on the phone about just getting the wood replaced and not having them spray. He then continued to yell, insult, and threaten me. This whole company are a bunch of lying crooks who will scam and overcharge for something that cost a quarter of what they are charging. They were also over an hour late for our inspection and when they came out the second time. They obviously don't care and just want to make a quick buck. If you want to not regret your choice, do not ever work with this horrendous "company". read more

They committed in writing to providing a termite inspection report by a certain time and day, and when they were late on this I called up to ask where the report was. The person who answered the phone (Steven) - who also happened to be the same person who committed to issuing the report - became very defensive about when it was due, and quite rude also. I would never use these guys again. read more

I would choose ZERO stars if I could. We used this company to fix termite damage to a home we purchased and they completed almost NONE of the repairs! When asking for proof or evidence of work done, the owner came to our home and quickly stated the work was done and left. - They broke the hatch leading into our attic space - The dry rot next to our vanity was untouched - Window trim that THEY said they would replace was not replaced - They didn't even touch our sprinkler corbel box or front porch beam - They said that they would REPLACE our back french door, but did NOTHING We have contacted them multiple times about completing what they promised and have even been yelled at on the phone by the owner. Please do NOT use this company. They STOLE our money and did not complete any of the work. read more

Super shady. They don't do the work stated and wills ign off that they did. We had another company come by to inspect and follow up on what they said they did. The new inspector first stated that their inspection report has alot of fishy items. Several areas where they put no charge for work done but said work was done. New inspector found none of that work done. New inspector also mentioned that he is aware of this company and that it he has seen plenty of similar complaints about this company. Do yourself a favor and avoid this company. read more

We were THRILLED a friend put us in touch with Coastline. On both of their visits, the guys (Alex, Marco, and Sal) were on-time, courteous, professional, and did an exceptional job! Fortunately, we had no active infestation, but they removed all of the previously damaged wood from the garage, patched the areas that needed re-enforcement, and did a spectacular job cleaning up. Alex even took a sample of the wood during their first visit to match the paint; ALL of the new lumber they installed was pre-painted and matched the inside of the garage perfectly!!! Additionally, Patrick and Jean in the office couldn't be any nicer to work with. While we hope we won't have a need for Coastline in the future, there is NO question who we'll call if we do; we couldn't be happier with this team! read more

I had a good experience with this company as far as customer service.The receptionist was well informed and helpful. She asked me a series of questions and even asked me to email her a picture of the bug that was pestering us. The worker that came to do the inspection was thourough and luckily he wasnt able to find any signs of termites. Then the following day i got another phone call and was informed that it wasnt a termite but a flying ant due to the weather. Good to know..good to know!! read more

They have serviced two of our properties and in each case they provided excellent service. They were on time, performed the work stated and did a professional job at a fair price. We will definitely use them again when needed. read more

Do you not use this company!!! Our experience with them was complete frustration from their initial visit to our home to the repair work by their crew. Every exchange with the staff was met with poor customer service, unprofessional workers and miscommunication. Appointments were missed, calls were not returned and the repair work done on our property was with the wrong materials and did not match the original craftsmanship of our 100+ year old home. We were not given fumigation instructions until the day before fumigation even though we repeatedly asked for them. The workers moved items and assured us they would put them back but that didn't happen. At the end of the work day, I found the workers lunch trash in our gutter - they didn't even pick up after themselves. read more

Coastline termite treated my home back in June of 2017. Not by my choice. Realtor of the seller recommended them, red flag number 1. Personally checked out the attic of the home myself before purchasing the home, discovered 3 areas of infestation. Coastline checked out the attic after and discovered activity as well - not exactly where I had seen them but they had 'discovered' activity as well nonetheless. They 'treated' the home and gave it a clearance to pass escrow. In September of 2017, after a long day of work, I came home to drywood termite swarmers all over my upstairs master bathroom. After an investigation up into the attic, I realized Coastline had not treated the areas of infestation up in the attic after claiming to. Now, this wasn't the end of the world - I personally have worked in the termite industry for 5 years. I gave them the courtesy of actually marking all areas of infestation when I originally inspected it before purchasing the home. BIG chalk markings on each beam in the attic with infestation, I marked directly on the kick-out holes. Not one beam was drilled or had any termiticide applied to it. I have photos for proof with dates. I see this all the time with companies like Coastline. They are rather cheap and quick to clear a property for their buddies in the real estate industry but zero workmanship to back it up, its all on paper. I personally treated the areas as I was not going to give them a chance to mess it up further, they already proved their incompetence. If I hadn't marked the areas with large visible markings, I would have gave them another shot but it was far too obvious to miss. It's been two years now, going into the second swarm season since treatment and I have not noticed a thing after properly injecting the areas. If you are looking for a run of the mill fumigation, go with coastline. They will give you the quality fumigation that a hundred other companies will do for you as well. If you are looking for any treatment without fumigation, don't trust their abilities to get the job done properly. read more

Excellent experience! I was referred to Coastline Termite by my real estate agent and couldn't be more happy. Their inspector was able to make it out to our property within 24 hours of calling and the Section 1 work was done, at a great price, less than 3 days after receiving the report. I saw that they were doing MORE work than the report called for, so I went out and asked what was going on (afraid I was going to be charged for more work than I authorized) but it turns out that the crew has such pride in their work that they elected to do a few other repairs that weren't on the report, FOR FREE. Their work is clean and they were quick. We had a ton of repairs needed (old house, all wood, up against wilderness) but the guys got it done in just 2 days of work. I would HIGHLY recommend Coastline to anyone who needs some work done. read more

I had some properties to sell and wanted to get termite inspections on them so I'd know what to expect when I sold them. I contacted a different termite company whose inspector took the poker that he had and did his best to expand the damage he saw AND CAUSED, so that it would motivate me to go with them quickly. For whatever reason, I had passed Coastline's office and asked them to go to one of my properties as a 2nd opinion. They did, and they way they handled it was so different that I just had a good feeling about them. One of the houses I sold used them and was very pleased. I had them come to my house to re-inspect, and again, I liked the honest way in which i was treated. I got the formal inspection from them which included wood repair and replacement. Since I have aluminum shingles which look delicate to me, the owner, Ken, had his fumigator come to my house to go over exactly the care he would take of my roof when they tented. I was greatly relieved! My house is on the market now and I decided to have the bad wood (made to look even worse by the OTHER termite guy) replaced. I'm pretty picky. Well, Ken's guys finished a day sooner and their workmanship is over the top GOOD. They primed; they didn't just replace the wood sections where there was damage but each full piece of beam. The OTHER guy was going to be a patch job and his prices were 40% higher than Ken's! Ken, you've surrounded yourself with a good team. I went back to my realtor and suggested he take you wherever he can! I haven't had my house tented yet but when I do, guess who I'm calling! read more

I would of put one star if I could, they did the bare minimum with replacing our termite infested wood. It has been over the 2 years for our warranty, but when my husband started to replace pieces of wood on our deck we noticed a lot of rot from termites. They replaced the wood you could see, but let the foundation part untouched. We only saw it, as they would have when we replaced some slats next to the ones they had replaced. The pictures I've posted are from what they left behind. Save your money and go else where read more

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Would choose zero if possible Selling our home realtor recommended quoted treatment and repairs 1500 replaced one small price of wood used fix all putty on some didn't fix most charged 500 for treatment techs were there less than 11 minutes absolute rip off had another company finish repairs and treat for less than 500 they left lunch trash and unplugged sprinklers read more

I am a real estate broker and have been referring Coastline Termite as one of my preferred termite companies for several years. I have always been happy with the service provided by Coastline and my clients have felt the same. Repairs have always been completed on time and at very fair rates. The staff at Coastline are personable, kind, and helpful. I recommend them enthusiastically to anyone looking for termite service. read more

I'm a local Real Estate Broker and there is no other Termite Company I would ever use for my transactions. They are honest, quick and reasonable. Always exceeding my clients expectations and my own. I appreciate the friendly staff and the down to earth owner. They pay attention to detail and are service oriented. I highly recommend! read more

I can't say enough good things about the customer service. The staff was quick to respond to all my questions/concerns with a good attitude and lots of helpful knowledge. Scheduling an appointment was easy. read more

Coastline was phenomenal. Jean in the office was friendly, helpful, and accommodating. The crew did great work. They fumigated and did wood repair. They worked an extra day more than they had scheduled to make sure all the wood repair was finished per the report. The repair crew even repainted a few beams for me at no additional charge. If you are looking for great customer service and quality work, I highly recommend Coastline. read more

We used Coastline to deal with our subterranean termite issue when we tore down our house during a remodel process. They not only treated the soil where the infestation was located but sprayed all the surrounding new floor joists & stud walls at no extra charge. I am very happy with the service we received. Very reasonably priced as well. I highly recommend this company! read more

Just had the best service call from Coastline Termite. Not only were they kind, and sympathetic to my problem, they treated me with respect and listened to me go on and on about my pest problem. They even wore little shoe covers upon entering my home. I highly recommend them, so if you need pest removal give them a call. read more

The team at Coastline was nothing but top-notch. From the office personnel, to the field workers, they were all very courteous, professional, and enthusiastic. We had to get a Termite clearance when selling our house, and after a poor experience with Terminex, we had Coastline come out. They identified the problems, treated them very thoroughly, and did it at a price more than half off of what Terminex wanted ($1500 vs. $3300 respectively, for subterranean treatment, and some dry rot replacement). We were definitely happy with their service. All the payments were handled through escrow, so that was nice and easy too. read more

I got three bids for my 1st house that in was selling in Garden Grove. I chose them because they were the lowest price. Now I'm selling my house in Costa Mesa and I chose them again because the service they gave me for the previous sale. They show up on time, professionally dressed and straight to the point. They got the work done with a minimum amount of disruption at the property and all their workers were professional and polite. Great Job Coastal Termite read more

We have had the best experience with Coastline Termite. The customer service is top notch and the staff is helpful and friendly. I would recommend this company to all my family and friends. read more

As a local real estate broker I have been using Coastline Termites' services for several years and have been extremely impressed with them. They have always been able to service inspections in a timely and professional manner. Their repairs are fair and reasonable and they always work with the customer to get the job done. Coastline Termite is the company I always recommend to my clients, friends and family and will continue to do so. Angela J. read more

Do not use Coastline Termite! These People Are Thieves. We just bought a house in Costa Mesa so when we hired Coastline to tent the house there was literally nothing there to even steal except doors to the laundry room closet. The doors were previously taken off and placed in the garage when the house was being repainted. The day the termite guys came to tent the house, the doors were in the garage and the day after they left they weren't there! There was no one else who could have taken the doors. We called to ask them if they had taken the doors and of course they said no. Literally no one else could have possibly taken the doors! Do yourselves and your belongings a favor and hire a different company to do your termites. Who steals doors??? I wish I could give 0 stars.... read more

I just had to take a moment to write a review for Coastline because of how impressed I was with their customer service. I am very picky, very demanding, and don't have a lot of time to deal with contractors. The office manager knows her stuff! My inspection was scheduled at my convenience and the results were explained to me in laymen's terms so that I could make an intelligent decision on treatment to my home. An added bonus was that Coastline removed my old dry wrought wood patio for a fraction of the price of other contractors and within days of tearing it down, build me a beautiful new patio. read more

We recently purchased a home, and Coastline Termite completed the termite repairs and tenting. Not only did they have to come back several times, as their work was not thorough, doors went missing from the garage. As they were the only one with a key, it is quite the mystery how this company does not accept any responsibility for the doors vanishing. I spoke with Ken on the phone, and he could not have been more unprofessional. I would not recommend this company whatsoever. There are plenty of other reputable companies to choose from. read more

Great termite company with great customer service. Would refer to all my friends! Had a termite problem in our house in Brea a few years ago and they came out right away and fixed the issue. Haven't any issues since. read more