Clothes mentor was the buy/resale I was looking for in Reno! I don't know what it was like before as I've only been to the location in Virginia. I am in my late 40s and love thrifting/consignment. I've lived in NYC, Chicago and SF where there are a variety of options for different ages and price ranges. Sometimes I just want a well curated shop and am willing to pay more in the world of thrifting for the high end items. When I say more I mean $20-40, which is still only 1/4 or 1/3 of the original price. I've sold a lot there and always get store credit. I've gotten two anthropologie sweaters, a work blazer and an Arket long puffy coat. Definitely check it out read more

I brought in a bag, they would buy it for $150, but i had to pay $20 to get it authenticated, even if it was already authenticated. That was less than I paid for it, so I took some time to think about it, brought it back along with 2 other bags a week later. When i picked them up, they said since you said no the first time they don't want it anymore. Very, very, petty. They didn't want the other bags and I don't think they'd buy anything from me since I didn't accept their offer on that one bag right away. I was recommended to them by labels, which I've had good experiences with, where I brought an item back a second time and they didn't stick their noses up at me, so it was disconcerting. I won't buy/sell/encourage anyone to go here again, the prices are high, and the owners seem to be..not kind. Either way, good luck to them, and enjoy a blessed day to whoever reads this. read more

Went into Clothes Mentor for the first time yesterday to sell some clothes. I was really nervous after reading the reviews, but I am so glad I gave them a chance because the service was amazing. They looked over my clothes and within 2 hours had gone through everything and texted me to come back in with an offer for the pieces they chose. What a great service! I look forward to shopping with them in the future, they had a great selection of women's clothes. read more

Don't bother bringing in items to sell to them. They barely pay anything, and it took over 24 hours for them to give me a price after they told me they will let me know "soon." They also would not tell me over the phone what they would offer me, so had to come in. Merchandise is generally fine, but store policies are not. read more

Maybe hire new people because the body shaming about size is not cute and on top of that making everyone go through things and letting them source it out saying no or yes to keep or not if I could give a 0 star rating I would !! And amount of times she tried to say go to another store with a mean girl look is horrible. read more

Waste of time. Only taking shoes like tennis shoes. Should have told me that when I brought the clothes in. 2 trips for nothing.

Customer service is really good! They have really good prices.they have a new location. 1509 s Virginia st. read more

Clothes Mentor Reno - Here's the new location - Women's Clothing Near Me - Reno, Nevada

We brought in two of our expensive purses a few days before Christmas to get a price. We were assured we would receive a call before or shortly after Christmas. However, it's now January 12, and we never received any follow-up. A week after Christmas, we visited the store to check on the status and were told they hadn't even checked the purses yet. When we returned again recently, they simply handed the purses back to us with no explanation and no attempt to contact us as promised. To make matters worse, the staff was rude. This was an extremely disappointing experience, and I would not recommend trusting them with your valuables. read more

I have never felt so uncomfortable with a customer service experience in my entire life. I usually sell my old items at other shops but decided to try clothes mentor. Firstly, I expected them to be picky(understandable) but the associate expected me to know that they only accept one bag of items at a time? There were no signs on the door, and nothing on their website. So she was very rude about that. Secondly, I gave her my bag and she asked if I smoked and if this came from a smoking household, to which I responded no, and the way she had said that to me was extremely judgmental, rude, and VERY unprofessional. I mean the items were in a clean trash bag, so I have no idea what she was even talking about, especially since I definitely don't smoke. The associate tries to ease the situation with compliments, but at that point I feel very uncomfortable. I had to call the store to ask if my items were ready the next day, because they never texted me, and again, very rude over the phone, when I explained I didn't get a text. Also their items are not worth the price they are charging for them. I sold my items and I'm never coming back to this place. read more

I came in Friday to sell some clothes and I was told that they weren't taking any more today. They already took the first 10 people. She told me to come back on Sunday. I came back on Sunday when they opened at noon and I was told again that they were not buying clothes that they had a big sale going on. Every time I have attempted to come here it's a fiasco. I tried calling before driving over nobody answered their phone. I think this place is a waste of time. read more

I wouldn't recommend. I've yet to have a worthwhile experience that didn't leave me with more questions than when I arrived, I brought them a Calvin Klein bag on my first visit. They said they "don't buy stuff like that" and that they "wouldn't be able to sell it"... the cashier told me this as a display shelf of almost identical bags sat behind her. Not only that, but their window advertisement literally says "we buy designer handbags" it lists brands, including Calvin Klein. Be forwarned, they do not accept the brands on the window! They're just for decoration. My second trip , I was sure of myself. I had 2 bags for Plato's Closet and 1 bag for Clothing Mentor, their bag was full of much more posh, mature and high end stuff. WELL Plato's closet wasn't accepting buys that day, so I brought over the other 2 bags to Clothing Mentor. Perhaps this was a mistake? I say they because they seemed to have only looked through (maybe) 5 pieces out of the stuff that was set apart for Plato's Closet. 4-5 hours after I dropped it off, I went to pick it up because I didn't get any updates or text messages informing me it was done. So I went in and they decided they didn't want ANY of it, not the Tommy Hilfiger Dresses, or Michael Kors Slacks, don't bother with anything new with tags, either. All of it would "fit more into what Plato's Closet buys" . So.. I was dumbstruck by not only the bag incident , but also, this? So I will just resell my own clothes and be patient - consignment clothing stores are the worst. I've not had great luck with any of the ones here in reno, and honestly, the staff is so rude, and they make me wonder - am I really confused or are they? Don't sell here, do it online or find a local reseller who will happily help you out with whatever it is you have to get rid of read more

Brought a few things in to sell, received a text to come pick up my cash or items that weren't accepted. I arrived at the store well before closing and the doors were locked. the employee came to the door and i explained that I purposely came in before closing as i had to leave for california right after and she said should couldn't help me and that her boss told her to close the shop early. I wouldn't be back to reno for 2 weeks and they only hold items for 72 hours which wasn't going to be possible. she continuously wouldn't not give me the money or my items. she also refused to even call her boss. She only gave me my clothes back after I said I was going to call the cops for stealing my clothes, holding them hostage and false advertising. Never going back to buy or sell. read more

For the first time, I sold my designer handbag and shoes there. Unfortunately, I sent my husband to pick up the items they didn't want and the money. I spoke with him over the phone and agreed to accept the cash, thinking they only took a few things. They took 12 items and paid out $41. That comes to $3.41 per item. When I realized what had happened, I called to voice my disappointment and wanted to reverse the transaction when I was told that all items were already on the floor and I could go through them. I will never go back. Check out Freestyle clothing exchange in Midtown; much better payback and service. read more

Total rip off! Tried to sell my un-opened, brand new, real Kate Spade purse, with tag saying $399.99, they offered me $80. Don't ever sell your purse here. Worst place ever! Had to wait 24 hours, have them open up the plastic packaging and then say $80, worst rip off place ever! clothes mentor..... you suck!! read more

Clothes Mentor Reno - Women's Clothing Near Me - Reno, Nevada

Worst experience ever. It was my first time trying to sell and I went here since I was told by the staff from Plato's Closet that this place will probably accept my clothing because I had quite a few business casual clothing. The staff were rude. I was told that it'll take 20-25 minutes but it took less than 10 mins and they returned almost all of the clothing that still had tags on them. When they offered me $11 for four articles of clothing that were from prestige brands, I kindly said 'no, thank you' and asked for my clothes back. The staff literally grabbed the clothes from behind her and threw it on the table. Not even bothering to put them back in the bag of clothes that she returned to me. I had to put the clothes back in the bag myself that she tossed carelessly on the table after I declined the offer. I should've read the reviews before entering this place. read more

I came by their store 2 times now and I will never go back. I called each time before I went there and living in Minden and paying $5.00 for gas, they said to come in and they will look at my clothes. When I got there, they turned me away and said they weren't excepting any cloths. I told them that I spoke to someone who told me to come in. They didn't seem to care. They just lost a good customer and I will make sure that all my friends know about my experience!! They really need to read these reviews and there are not very many good ones!! Not a place to shop. So disappointing!!! I'm sure I will do better at my garage sale..... read more

I attempted to go sell some designer shoes I have yesterday because the sign on the door said they were accepting items "Monday-Thursday" when I walked in the owner said "I haven't updated that one yet" and then pointed at the one written in sharpie to me. She then went on a rant about how difficult it has been for her because she "owns" the store but "doesn't get a say". All I did was attempt to sell her store some of my shoes and she started giving me an entire lecture about her business & how she is a franchise owner. I literally don't care, I'm here to sell shoes which is what the kind worker from Plato's closet recommended to me that was nextdoor. I would rather give my shoes to the goodwill then go back and have to talk to the owner again. Sheesh! read more

Been here twice in the last 3 days and the same lady has rejected me both times. I have brand new bags that I'm trying to sell and she won't help me. The first day she said "I've already accepted 10 bags today I can't take anymore" in a rude tone. Just went back today and she said "sorry our buying hours are 10-1" like wtf? You just saw me here two days ago and didn't mention that. Literally stood at the register waiting for her to finish up her conversation with another lady in the back of the store for 10 minutes when she clearly saw and heard me. Don't waste your time here. read more

One more update! Ha ha! Went in a couple days ago with some very nice Michael Kors bags, almost brand new. Only used once. The pompous guy at the counter proceeded to condescendingly tell me how they sell those bags for only about $60 (even though I spotted an identical bag in a different color in the store priced at $90) so he could only give me $12.50 for them. I politely laughed, and left. Sadly I am done with Clothes Mentor. read more

I was so disappointed. I've been consigning for over 20 years and never have I ever been as shocked as how they do things...it's very clean and organized though. they accepted almost everything I brought in but only offered 60 dollars for Prada, Vince, Rag and Bone and a ton of Joie...easily over @ least 100 to 200 for Each item...some with tags still on them. I understand how consigning goes and know pretty much what to expect with pricing but this was such absurd Price! I'm embarrassed for them. I will never set foot in this establishment again. I'm wondering if the poor girl didn't realize the quality or the brands I've presented and how much they could've actually made for their store. Shame on them. read more

. This is with out a doubt a scam business my wife brought in some of her older luxury hand bags ..( think Balenciaga,Valentino, Prada, ect ) but when you do business with a store thats considers luxury to be Coach or dooney and Burke. So on numerous signs and online states they use a third party authentication service .unfortunately its a lie when my wife picked up the bags, they claimed their online service claimed them forgeries. Just for reference 2 or three still had original tags on them and had never been used at all . so my wife and myself know that this is untrure But just to be petty I had three seperate authentication services check all of them . I used legitgrails.com, entrupy.com .the first two are the absolute best rated i could find. Clothes mentors service "authentication pro" while not really rated anywhere seemed to be real. All three came with the exact same result on every bag. totally 100% real .we talked to the lady working who answered phone she swore up and down that they never use a service they have a lady who "knows" all bags. read more

Dirty purses! Counter people rude! Not a place to shop. Beware they will not give you your money back even if their merchandise is no good!! 50 dollars down the Drain!! read more

I was just going to run into SteinMart real quick when out of the corner of my eye I saw the Clothes Mentor sign on the sidewalk & a couple ladies going in -so thought Hey, I better check it out too as I was planning to hit up Savers later for designer jeans. Was greeted by darling Savannah who was nice to explain the layout of the store and how things work when you bring in clothes for credits, secret coupons etc. Signed me up for Birthday discount too. You know that smell when it hits your nose at thrift stores, it's no Bueno. Good news, I didn't notice that smell here. They don't sell dirty, smelly clothes. Found lots of cute things but no Ralph Lauren Jeans in my size this trip. I did find an Aran Sweater in perfect condition in my size, 1/2 price @ $9.00 that I had to grab. Nice score!!! the store including accessories and handbags is merchandised perfectly, easy to find what your looking for. Such a convenient location for me as time is tight when I come to Reno, so I can hit up Trader Joes and the afore mentioned SteinMart & Macy's is just across the way too!! read more

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What I love about this place is the fact that you can bring clothes in to them to see if they want to buy and resell your clothes. I've sold clothes to them a few times. There are a few employees who are kind when returning clothes, others seem to be snappy when they're explaining why they're not taking clothes. You don't get as much as you paid for the items, but something is better than nothing. I do agree with other yelpers that the price they offer you for clothing is much lower than retail value and a rip off. I don't know what sort of system they use to evaluate the clothing, but that may need an update or revamp. As far as buying clothes from them, I've only done it once, I ended up buying a sweater and a pair of heels. The process was easy. Generally though I try to empty my closet rather than restock it. They always have a diverse selection of higher end brands (Whereas their sister store, Plato's closet takes lower end {Target, Walmart etc} items). It's always fun to look around while the employees look through the clothes you want to sell. I do recommend them as a consignment shop to buy clothes from. Sometimes their racks are super full, so it does make it a bit difficult to shop. Other times their racks are relatively...well not empty exactly, but not full enough you have to shove hangers to look through them. read more

I had totally given up on this store UNTIL today!!!! Leo is the new manager and she has changed the whole vibe!! She was fun and efficient. I couldn't believe the difference!! Leo is the best hire this store could have ever chosen. She will help the new, also nice staff learn how to make customers feel welcome, appreciated and more importantly- WANT TO KEEP COMING BACK. If youve been turned off in the past please go in and meet Leo and the new staff. You wont be disappointed read more

bought a lovely on brand coach purse from the latest season at an excellent price. lovely customer service.

Oh Clothes Mentor...why do you have to be so far away? In planning our trip to the Reno area, I knew my Bestie and I would want to hit some consignment shops. I had bookmarked several (thank you, Yelpers) and had a plan of attack. After having lunch across the street at Miguels, one of my bookmarks close by. I saw the sign for Clothes Mentor and we decided to stop in first. Wow, I love this place. Amazing selection, great prices, nice service. We didn't make it to the original shop and even had to come back for a second visit before leaving town. Honestly, this has been my fave consignment/resale shop ever. If you live in the area, I'm jealous. Enjoy! read more

Clothes Mentor Reno - Women's Clothing Near Me - Reno, Nevada

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High end purses like Louis Vuitton, Gucci, Prada as well as shoes and clothing purchased from local residents for the budget conscious missy client. Thanks for helping the community! read more

I give Clothes Mentor 3 stars.... but I'm not sure if it is just because my experience at Plato's Closet barely cuts a 2 so Clothes Mentor was like a breath of fresh air as it's neighbor (fancy) counterpart. There are two awesome gentlemen at Clothes Mentor who ALWAYS remember me, make conversation, and are just so fun. THey are the reason I would go back. THey make me laugh and include you in the conversation of things to do in our area, what upcoming events you have, and little things like that. It is all about the experience. The reason I don't rate them higher is also based on price.... they basically price their stuff $1-$2 less than new, which makes it a joke. I might as well go to Ross, Kohl's, or something. I almost always shop here if I am trying to waste time, have a gift card, or a GroupOn. Clothes Mentor is substantially more organized than Plato's... but I still don't understand the buyback policies and all their items just seem outdated and dusty. The only saving grace is the organization. If I need something basic, I can run in and hope they have it. Again, save your time if you're thinking of thrift store shopping for a fun day with the girls... there are PLENTY more options in the Northern Nevada area that are more welcoming, kind, and reasonably priced. read more

Talk about bad timing - I visited Clothes Mentor just a few days before they officially open for business! When we stopped by last weekend, they were still in the "buying" phase. You can bring your gently used, better-name-brand clothes and accessories to sell to them now, but you can't buy any of the amazing stuff you see until April 14. Sigh. The store's name may make it sound a bit matronly or like somewhere you would go to buy a job interview outfit, but that's definitely not the case! They have a great selection of beautiful dresses, skirts, shoes, and bags/wallets for all seasons. I saw Ann Taylor, Nine West, BCBG, Coach, Burberry, Dooney & Bourke, and many more if you're into name brands - plus a ton of stuff that was just cute regardless of maker. They had a good range of REAL sizes (0-26, plus maternity) and the prices were very reasonable. I saw at least four adorable dresses for well under $20 that I would have happily bought off the rack then and there. Everything from casual sundresses to cocktail dresses to vintage pieces! Clothes Mentor is located next to Plato's Closet, and feels very much like its sophisticated older sister who has more money to spend on her wardrobe. If you find Plato's Closet's stuff to be a little too young/skimpy/cheaply made, I think you'll find a lot to love at Clothes Mentor. read more

Clothes Mentor Reno - I want it all! - Women's Clothing Near Me - Reno, Nevada

It's impossible to sell anything to them here. I have come by now 4 times, different days of the week, at different times, and they always say "not buying today". Last time I came the employee told me they only take about 5 customers to buy from a day and you have to be here at 10am. Ok-no problem. So today, I was here at 9:50am standing at the door only to find out they NOW only buy on certain days of the week, and of course not on Thursdays (the day I was here). They act like you coming here is an inconvenience-when that's literally how their business is designed to operate. It's ridiculous and a terrible way to run a business. I won't be back. read more

Not worth your time - to buy or sell. I have been reselling my clothing locally for 5+ years. This is the worst resale experience I have had. The store was clean and customer service was ok. The prices they offer to pay are extremely low. Here is a sample of what I brought in and what they offered: New MICHAEL KORS slacks with tags $3; Lane Bryant sleeveless formal blouse $3; brand new name brand leather sandals $3, new with tags trench coat $3. Yep. That is $3 for every item regardless of brand or item type. 5 items accepted, total cash offered: $15.10, OR $18 in store credit. With that credit, I could *almost* buy one pair of pants from them. The rejection rate is extremely high. New with tags Naturalizer tan pumps were rejected because the heal was too low at 3 inches (!). Many other brand new name brand items were rejected. The items I brought in were purchased less than two years ago, clean and had been stored properly. They were not overstocked with the sizes I brought in (I checked). I shopped for pants while they were going through my things. Prices for jeans were around $20. I can find new jeans on sale in a regular retail store or at TJMax for that price. If you do the math, $3 per item paid to re-seller, and $20 retail price means they offered me 15% of the final sale. The Clothes Mentor is not worth my time or effort. Now I am wondering if I made enough to cover the cost of the gas took to drive across town. read more

I normally go to Plato's Closet next door, but I thought I'd give this place a shot and I had some designer bags I was wanting to get rid of. The two younger ladies at the front were very unprofessional and rude. I would not recommend selling here, because they will completely rip you off. read more

I guess it depends on what you're expecting. Honestly, if you think they're going to give you close to what you paid for an item, then this is the not the right venue for you. For me, I take a lot of things to Goodwill or to the gospel mission to give away. I thought I would try this, and I left with $65 I didn't have in my wallet before! Got my nails paid for! Great option for new or gently used items sitting in your closet. Staff was friendly and helpful, and I received a text response within a few hours! read more

Extremely rude and unprofessional customer services with a particular individual. Enough, to the point I will never go there again. Maybe a co-owner?.......other staff has always been nice, but this personal was incredibly unprofessional and was verbally abusive to me a a very long time customer. read more

Ugh the guy that works here (owner/boss) is just for lack of a better term a swindler. He's just so "all knowing" and tries to be so smooth with prices and buying things from you. I just got the worst feeling when I was there to sell my Louis Vuitton purse (that I originally bought there). I just feel like he could care less about the customer service of it. He also calls every woman to walk in there hon...I hate that! I find it condescending and rude. I gave it another try after I sold my LV there (for way less than I should have gotten) and I still get that sleepy feeling. It's like I don't really want to help out his business by buying or selling there. There are other places to trust that are online that are worth it. read more

I really like this place! I have had pretty good experiences both buying and selling. Yes, I did have some stuff I tried to sell I was super surprised they didn't accept (I had some practically new stuff from good brands that they didn't take but oh well), they did take a good amount of my clothes though so I really can't complain. I chose store credit and got a pretty good deal on the clothes I sold. The store is really clean and well organized and the people who work there are really friendly and helpful. I've found some good stuff here - but like any second hand store, you do have to search through a lot of stuff to find a few things that will work for you. They have a lot of good deals and fun shopping nights from time to time that I like to go to (free food is sometimes offered!). Overall, I would recommend this place as an affordable place to get some cute clothes and I will be returning! read more

OH DEAR! Where to start. I used to come to this store all the time years ago. The people who have said things are over priced totally true. Don't sell things here you won't get much for it. Customer service is not the best. But the thing that made so sad! My heart dropped when I saw their sizing system. Please tell my why they have sizes 0 to 10 and after size 10 you are consider "PLUS SIZE" what's next if you are not size 4 you're going to be considered plus size WHICH let me tell you there is nothing wrong being plus size or curvy! I'm size 10 or 12 But I felt like I went back in time when I saw the sizing at this store. It made feel uncomfortable almost like I was shopping at the wrong store or shaming me for being over size 10...It's just a shame to see this things at women clothing stores...SHAME ON YOU! read more

I will never come here again. I will never give either this place or the place next door any of my business, good word, or the decency of selling any of my clothes. I worked at Nordstrom for a decade, a store that Reno just opened not 3 years ago. I had designer cocktail dresses, a REBECCA MINKOFF HANDBAG that they claim their system doesn't know?? So they can't tag it?? Your system doesn't know style darling. Compared to the trash that they do sell and that they do buy back. Really?? Thanks anyway teenagers. Oh and they have the most repulsive music playing. read more

What a terrible experience at Clothes Mentor. Most importantly the costumer service was very disappointing. Extremely snippy & very unfriendly. I believe the young man's name was Abel & he was very unpleasant. Over hearing his conversation with the other two employees, I gathered that he wasn't even working today but he was still behind the counter giving us attitude. All we asking for was a fix of the mistake made on the cashiers end. I will never shop at this Clothes Mentor again & I will make sure to tell everyone about how terrible of a business this establishment is! read more