Arely was so wonderful, we were looking for something very specific that we saw online and were scared it wouldn't be in stock because we could not find it ANYWHERE. We asked Arely and she looked around the whole store, couldn't find it so she looked in the back and found one but it wasn't the size we were looking for, but we were gonna make it work!! Then she looked around the store one more time and found one the size we needed! She went above and beyond to find what we were looking for!! We could not thank her enough! Arely you are awesome sauce!!! read more

I love the clothes but damn the employees have attitude! I was scared to ask for a shoe size because it felt like I was annoying them.

My first time in Windsor and what a gem. If I wasn't shopping with my 19 year old granddaughter I'd never have discovered this great little dress shop. My granddaughters social calendar is off the charts busy with formal and semi formal events and this shop is a total gem. The price point is extremely reasonable and for as many events that are on this UNRs social calendar it's a godsend! They have a deep inventory of any imaginable designs to suit any fun occasion. The staff must enjoy working here because they all seem to be having a good time bringing dresses back to the dressing rooms and checking on customers with smiles and general happiness. After shopping the big department stores for similar styles etc. this was by far the very best place to find dress success! read more

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We love the dress selection and other clothes that Windsor sells. We have purchased almost every homecoming, military ball, & prom dress from Windsor since my daughter started high school. However after our last shopping experience at the Meadowood Mall store yesterday 4/18/26 at 3pm I am so relieved that we won't need anymore formal dresses. The store was crowded (which is to be expected on a Saturday this time of year), but we waited over an hour in line for the fitting room. The girl who was working the fitting rooms was polite and working very hard. The one cashier Bryana was extremely rude. Its obvious this girl dislikes her job. Im sure the store is running on bare minimum staff, but that is not a reason to be abrasive to customers. Most people shopping for prom is a once...maybe twice in a lifetime experience. Please dont act irritated when you are doing the job you were hired to do. Greeting customers, answering questions & helping others is a job requirement. The product quality and value for the clothes is extremely reasonable for Reno, but there are many dress shops in the area that people can go to and if the employees at Windsor are like Bryana, people do have other options for their shopping experience. read more

The dresses are really cute but the employees were extremely disrespectful and not professional whatsoever. Madison was the girl who checked me out, she was laughing and talking to another employee that was wearing a black dress the entire time while checking me out. The girl in the black dress was extremely rude, I had asked her if there was a dress in another size and so did my boyfriend and she snapped back at us with attitude like I get it if you're having a bad day but we all have bad days and there's no reason to take it out on someone ESPECIALLY to a costumer. Extremely disrespectful and unorganized. read more

The store is clean and organized, very cute clothes. I live about 25 minutes away and have gone in there a few times since i have a lot of events coming up. Everytime i go in, the same girl always has an attitude with costumers and is very rude. I believe her name is Julyssa You wait in line to try on clothes and she completely ignores you even when the fitting rooms are completely empty. She never prioritizes customers like i thought it should be and doesn't treat them like she should. read more

I do not recommend shopping at this location. I have two incidents that happened at the store on different occasions. The first time I was trying on stuff in the dressing room and asked my husband to come into the dressing room to take a look at the dress, I did not want to walk out of the dressing room to show him, the employee knocked on the door and said one person per room and I said I just wanted him to take a look at the outfit. What do you expect? We are doing in the dressing room? My second incident happened today. I went in looking for a cowboy hat and found one possibly liked. I asked the employee if she could remove the security tag so I could try it on and see if it actually fit because the security tag was on the inside and touched my head , she looked at me and said she could not do that. I explained to her I just want to see if it fits. How do you expect someone to buy this if they can't try it on? She told me she could move the security tag but I said how can you move the tag without damaging the hat please let me just try it on right in front of you and you can put the security tag back on. They treat you like you're going to steal. read more

I came in here looking for a cocktail dress for an event. I was looking around and grabbing dresses to try on for 15 minutes before I was greeted (while there were no other customers in the store). They have a wide selection, but some of the dresses are the same exact thing in different colors and a handful of the dresses are the same cut. I ended up purchasing a dress. Overall, it was a decent experience and I found what I needed read more

literally worst experience ever. i am hard of hearing and was communicating using sign language and the employee has the WORST attitude with me. I CANNOT HEAR YOU!!! She was yelling (according to my hearing friend). News flash... yelling with an attitude will not help if someone is deaf/hoh. Was super rude when I tried to bring my friend a different size saying "you have to TELL me when you bring another item in that's what the NUMBERS are for" even though all i did was exchange the size I didn't bring a different item in. Wouldn't let me sit in the changing room after that even though I was sitting in there prior. Super rude, will not be returning. so if you see the girl with the tattoo on her ankle good luck. rude. read more

Came here looking for the perfect shoes. Found them. They have a great selection of holiday dress. He staff here is wonderful and very helpful. read more

Great place to shop. Absolutely adored Kathryn. She helped us numerous times and gave us amazing advice. She will get out of her way to satisfy your needs! We love the whole vibe and crew. read more

I recently took my daughter her to shop for a homecoming dance dress. The two gals who helped us , Alyssa and Julyssa, were amazing! Despite the store being extremely busy, they were kind, unbelievably helpful and pleasant. They helped suggest dresses we hadn't seen in the store and were all around superhero sales people. I was doubtful when we entered , but we will definitely be back! read more

I had a very awful experience with a women named Kat. She treated me very poorly and when I asked for a specific clothing item she told me with a rude attitude and just walked away. No store should tolerate this kind of behavior. especially as manager to a paying customer. The other employees were nice and helped me out. read more

I have loved all the dresses I have gotten from here! They are good quality and just over all gorgeous!