My son was in search of quality dress shoes, so we started at Meadowood Mall and walked around for quite a while. We found a couple of styles at JCPenney, but unfortunately they didn't have his size. We then headed over to Macy's, which was also disappointing. After trying a few other stores and spending over an hour searching, we left empty-handed. We decided to take a drive to Dillard's, and I'm so thankful we did. Within a minute of walking in, Charles greeted us and offered assistance without us even asking--which is definitely rare these days. I explained what we were looking for and a few specific requirements. As he walked us through the options, I mentioned that we needed a wide fit. He was honest and let us know they didn't carry traditional wide sizes, but then took the time to show us ECCO shoes with dual-fit insoles as an alternative. I can't say enough about how much we appreciated Charles. He was patient, knowledgeable, and genuinely attentive. He listened carefully, stayed calm while we tried on different pairs, and didn't hesitate when we asked for another size. We later found out he actually helped open this location--congratulations to him on his 20th anniversary! Dillard's management--you truly have a gem in Charles. You should be very proud to have him representing your store. read more

Quality/Quantity - I am not familiar with this brand. It is very similar to Macy's and Kohl's, etc. Unfortunately I am not a customer (any more) with any of the above brands. But lucky for you, my wife is a customer. Well, she shops everywhere, lol. Decent brand names, but not many that I purchase. Maybe except Tommy Bahamas. Atmosphere - Huge location. Neat and organized. Very few customers, well at least when I was here. Plenty of mall parking. Open 7 days a week from 11am to 8pm; on Sundays from noon until 6pm. Service - Good, the employees seemed friendly. Price - Reasonable. Owner Comment - Congrats on your success since 1938 with your 267 locations. Wishing you the best. read more

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I stop into Dillard's quite a lot as my son loves the sales for men. But I noticed that menswear are on sale more often than women's which is disappointing. Dillard's has some high quality clothes, but lately a bit pricier for women read more

I don't have a Dillard's where I live so I was curious about this place. It feels like a step above Macy's but not obnoxious. Overall clean stand-alone store with well presented items and professional looking staff. There was a lot of curious themed and branded items I discovered. There was even some sales going on that caught my eye. read more

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4/9/2024 Came in to see if I could find a items for our trip to Vegas tomorrow.. Found a pair of jeans and a top.. Great!.. until I passed a very comfy jacket marked down.. Sent the pic to the oldest.. and he said get it!.. my exercise..lol.. But I did refrain from buying shoes.. read more

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5 stars for dustin in the jewlery department I walked around for quite some time and dustin was the only person to greet me and ask if I needed help. I ended up buying more than i planned on because Dustin was so helpful and and patient Great sale going in too! Less stars for the bra experience Team member was very kind and tried to be helpful but perhaps was novice or distracted My plan to go to dillard was to get fitted for bras. The size i was told just didnt feel right despite all the styles we tried. When i asked more about how things were supposed to fit , i didnt get any info really . read more

Dillard's - Entrance - Department Stores Near Me - Reno, Nevada

Shout out to Eden! What a lovely, lovely employee. We were having issues with the kiosk, but Eden was able to troubleshoot it and help me get out of the store in a timely manner. Her personality is almost as loud as the floral shirts that she was wearing. She could definitely be seen from a mile away, which was tremendous. She was the sparkling and shining experience that I really needed after a long day. I was there just to buy a nightgown, but I definitely will be back for more shopping thanks to Eden. I just have to say kudos for having such a friendly, caring and wonderful employee. read more

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I've loved shopping at Dillards for years! It's probably my favorite store. They have a great selection of women's items and the service is great. The store is ALWAYS neat and organized, unlike most other stores. If I'm unable to find what I need in the store, I order online. read more

The women who work there are very helpful and I got some good deals (on sale). I'll always check that store out first.

Nice mens wear, big and tall, buyers know what guys want. I dis covered them in Vegas first.. I like that i can get sizes to fit me.

Super dark, displays arent well kept, dressing rooms were messy. service was okay. I've been here twice, be sure to check hours they don't keep accurate track of their online posted hours. read more

I tried on a top in medium and it fit perfectly. I then purchased another in the same size without trying it on. When I returned home and tried on the second top, the buttons were popping in the front. I attempted to exchange it five days later I was told there are no exchanges after three days on clearance items. I was not informed at the time of purchase, nor did I receive a receipt. I explained I drove from Fallon, 130+- mile trip. She refused to budge. Its so sad at these difficult times that Dillards would want to lose $2,000 a year in sales over $24.14. read more

Dillards is a staple of the Summit mall. We come here all the time because they have everything. My most recent visit, I purchased cologne from the men's section. I was very impressed and pleased by my interaction with Katie. She was very knowledgeable and friendly. Her recommendations were perfect and I even chose the cologne she recommended. She gave both my girlfriend and I insight on the different types of cologne/perfumes. We hope she somehow sees this! read more

This is the nicest department store in town. The inventory is well organized and in general the place has a high quality feel to it. The salespeople are friendly and helpful and parking is easy to find out in front. I'm so glad they are at this mall and have a lot to offer. read more

What a great experience , when I walked into Dillards it was my first time coming in and it seemed like a place that would not be very inviting or warm with customers. I was so wrong. Kyle helped us in the big and tall section for men's dress wear. He helped find things we were looking for and things we weren't . He was so attentive and efficient. I would work with him again and again. read more

The best selection of men's clothing in the entire Reno Sparks area. Men's shoes are simply next level. The Cole Hann collection is so dope. From suits to casual Dillards has dudes covered. Plus shopping for my girlfriend is always a hit. Purse's all the designer brands. Dillards still has a gift wrapping department which does a amazing job. I would diffidently recommend Dillards read more

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Totally adding this store to my shop and save list because there are some great sales on name brand merchandise! I've always liked Dillard's. Could be because my grandmother was obsessed with shopping there. She always knew when the next sale was, what was on it, and sometimes even got to pre-shop the sale too! As a result, we seemed to always be well dressed. She obviously rubbed off on my mom because now she keeps up with all of it, and it just so happened the sale was during her trip to see us here. While the two ladies shopped, I tested the child suitability of this store. I'm pleased to say the wide aisles make a great runway for a toddler, while supervised rides on the escalator add to the fun. Worth noting are the comfortable man chairs in the women's dept and the quiet corners for taking a nap! Go see what you find! read more

Dillard's - Department Stores Near Me - Reno, Nevada

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I miss their New Year's Day sale, that's when I would really stock up on the best deals and clearance Christmas decorations. I stopped in for the first time in years and I'm just not a fan of the shopping experience I have when browsing around. Sometimes I'll find something but for their prices on some things, online shopping it's just the way to go. For myself, Dillard's is just meh. read more

Went into Dillards today looking for a blazer jacket not knowing anything about sizing or anything. The most friendly was at the mens counter. He offered his help right away. His name is Blake. Blake took measurements explained to us what the differences between styles and anything we could need to know! Thank you soo much to Blake! He deserves all the praise! And a raise! read more

I went in because I was curious about the merchandise. I bought a pair of pumps, but unfortunately, they hurt my feet horribly. When returning them they said that there's nothing they could do. Unfortunately they do need to understand that bad quality does exist. I lost the money for my purchase and I am not able to wear the shoes due to poor quality of the product. Definitely failed to make this right. read more

Roberta in women's dresses was such an incredible help! She checked in on me and offered terrific advice! Such a pleasure to have her assistance! read more

Ok, so I went to Dillard's to grab some stuff for my daughter's prom. I also bought myself some perfume. I smelled it at the store. It was amazing. So I bought the gift box with tax roughly $189.00. I gave my daughter the travel size & kept the lotion & main perfume bottle for myself. My daughter sprayed her travel size in my bathroom. Again, it smells wonderful. The next morning, I sprayed myself with the big bottle before heading to work. It smelled like metal. I was totally surprised . I did it again the next morning. This time, I shook the bottle and then sprayed. Still metal. Now it's Thursday and I decided to contact the store and tell them everything. I say I am NOT looking for a refund. I just want a replacement. Believing it was defective (bad batch). The lady speaks with her boss. Has me on hold 3 times in 45 minutes. Says bring what I have the 3 items & receipt since I thought I threw the box away. So I go first thing when they open. Now it is Friday. I bought it on Monday. I speak with the lady in the front. Different lady. I wound up speaking with 3 ladies all together. The last lady tells me that she can not refund or replace due to the fact that the box isn't in tact & the perfume has been used. She then tells me that it's a loss for the store. (Like it isn't a loss of money to me! I mean, it stank. I really tried here, but it didn't get better & it did NOT smell like their testers or the travel size in the SAME gift box!!! So as I was leaving, there was a garbage can for them to see. I threw the bottle in there & left. I was soooo disappointed. I have spent soooo much money with them in the last 3 years just for my daughter's alone. Well. Idk ‍ if this helps anyone, but I was told by multiple friends that I should write this review. Too bad I really liked their dress area. read more

Purchased hundreds of dollars worth of new clothing. Came to return a couple of pieces and Store would not return because they have a three day policy on certain items that are on sale. Three day return policy not posted anywhere but little print on the receipt. Highly recommend shopping somewhere that cares about customer servi read more

9/17/2018: Dillard's, Dillard's, Dillard's! I would summarize Dillard's retail is a cross between Needless Markup and Bloomies . . . Lol~I just thought you should know first hand the type of products Dillard's Buyers purchases on the behalf of their loyal customers. More importantly, there are no stock-turn or 10-cents on the dollar, liquidation items sold at Dillard's and noted, there are very few markdown clothing racks; it seems as if, Dillard's quickly sells their products flying off their racks and shelving! Simply surprisingly amazing! Dillard's Buyers are keen purchasing key, specific brands which expediently sells and there is never enough of the same item: No fear ever stumbling upon a Bobsie Twin dressed exactly like you which is an unadulterated, fashion faux-pas, n'est ce pas? Certes précisez les motifs clés, Monsieurs, Madames, et Mademoiselles~tee-hee-hee, n'est ce pas?! read more

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The men's department has been very helpful. The customer service is great. The quality of things I have purchased is excellent. I always shop the sales. Good product. read more

I have NEVER been so unhappy with a department store experience!! After trying and failing to get my problem resolved, I called 2 different numbers and still couldn't get the refund I was owed. Store policy is to return an item through the mail and purchase a whole other item of the same thing, rather than just sending the same item in the appropriate size, which has been my experience with Nordstroms, Lulu Lemons and other stores. With all the information stores keep on customers, you'd think they could look up the return using the customer's name, phone number or other pertinent information. With Amazon one can look up purchase history and the information is all right there. In the meantime, I have spent over $300 on a pair of shoes that cost a little over $154! I had liked the store prior to this experience as they have a good shoe department and the store is just an hour away. Now I'll just wait to go to California and shop at Nordstroms! Yelp needs to have a category for NO stars!!!! read more

I had came into Dillards on 1/1/2024 with my family. I was looking for shoes and a certain perfume. Upon looking at the testers for perfume, there were testers on the outside and testers on the inside of glass counters with the register in the middle and several openings to the inner counters. I noticed the perfume I was looking for and went to try the tester. Upon which, a very rude worker confronted me asking if she could help with anything. I said no and that I was just looking then she yelled at me to get out of the area I was looking in. I apologized telling her I didn't know because the cash register is in the middle section and I was not behind the counter where the register was. She then yelled at me again saying "yeah, in what country is it ok to be behind the counter!?". The thing is that I was not behind the counter where the register was. If customers are not allowed in the area where the testers are, there should be signs or the entrances should be closed off and it should not look as if customers can shop there. The register was in a separate location and I was not behind that counter or behind the register. There was no need, at all, for the employee to be rude. This employee was so awful, I can't believe they would treat their customers that way. The lady was about mid-40s with very short brown hair and glasses. Could assume that it was a hate crime because I was there with my wife and son and we're obviously a lesbian couple. Worst customer service that I and my family have ever experienced. Nobody should talk to customers the way she did. She then continued to stare at us as we continued shopping until we walked out. I would not dare purchase anything from this store location. read more

Dillard's is an amazing department store! It's huge, there are so many options for gifts or if you're looking for items for yourself. I love that it's also super clean and so organized. There's something here for everyone. There are plenty of employees walking around to assist you, and super friendly. We love shopping here! read more

Yeah for Maria in the men's department. And when are they going to make men's shirts easier to try on? Each shirt was covered in plastic, stigmattaed with pins and clips, and rimmed with cardboard collars. Amazon Prime, I need you! read more

Terrible experience walked around the men's department for 30 minutes trying to get someone to help me purchase a suit. Left went to Macy's down the road was an outstanding experience! The even have a fashion consultant that will assist you! Forget Dillard's! read more

Good quality clothes that are very nicely priced during sales. Lots of popular brands plus a few unique to Dillard's . Good service and not overbearing. We like it especially during their seasonal sales. read more

So, after the regional director / manager of the entire West Coast operations of Dillard's contacted me, my more than warranted apology was issued with the plea to give Dillard's another shot. Very reluctant, and it took me well over a year, I went back in to shop for some threads for a Chaldean wedding and San Diego that I was to attend. The wife went about her way looking for dresses, and I went to the men's section, just looking for any garb that I found palatable. And the men's section, I encountered a gentleman by the name of Roland. Guy is a fashion genius. I browsed sport coats, when I got approached by Roland. We gabbed a bit, he showed me a variety of sport coats, and he even knew my size without even measuring me first! I explained to him my disdain with a prior employee that I had encountered in my very first review of this place. He ( as well as other employees throughout the store) knew exactly who I was speaking of, and had reassured me that she had been fired around that time I had been there before. I also explained that the regional director had contacted me. He apologized on their behalf, and for dillard's, was way over as far as professionalism goes. After buying my jacket, he recommended a few shirts, which I bought, then moseyed on over into the shoe department to buy me a badass pair of kicks. The girl in the shoe department was a bit squirrely, but she was cool. Just kind of different. I went back to Dillard's again about a week or so ago to buy some smell good. I talked to a really nice girl at the cologne counter, when I then again brought up the prior employee that I had had the issue with. She knew exactly who I was speaking of as well, and also offered an apology. Sadly, I had learned on my trip last week, that Roland had actually passed away. He was one of the best employees at Dillard's I've ever encountered, and very very knowledgeable, very kind, so my condolences go out to his family and friends and the rest of the staff at Dillard's enduring this tragic loss of such a great man... I'm really happy that I gave Dillard's another shot. Because now, they have regained a faithful customer. Thank you dillard's, and RIP Roland read more

Dillard's - Johnston & Murphy dress shoes. Fit like a (foot) glove - Department Stores Near Me - Reno, Nevada

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Received a follow up phone call from the store manager, thanking me for my recent review. I can't say enough nice things about the service and professionalism that this Dillard's location offers. I wish all department stores operated like Dillard's. read more

A group I'm in was invited to come out for a girls group by the area sales manager Dyana services were makeover, facial or skin lesson during their event scentsational masquerade. The girls were dressed in beautiful masks some even had painted masks! My artist Abby was very sweet and took her time teaching me how to use each product she was applying. There was never any pressure to buy anything. The girls were super sweet and provided us with little goody bags. They even took a picture with out group. Some of the girls were so pleased they ended up buying make up but weren't expected too. Dyana even out to greet each member and introduce herself. Would definitely come back even for a solo maKe up treat! read more

One of my favorite places to shop! I recently lost a whole lot of weight and then got a new job - I have to dress in business professional attire and all I own are jeans. I decided to whip out my Dillards card and go shopping. The disappointing thing is stock level. I found a whole rack of appropriate dress pants, but only one pair in the right size. So I left with one pair of pants, one sweater, and a new handbag. Sigh. But I love the atmosphere. Just get better with the inventory levels in all sizes. read more

The women's petite selection in the store is awful. It is very small and a poor selection. The rest of the store is nice.

The older witch looking lady with the frizzy hair at lancome counter is pushy, condescending and creepy. I heard her talking to a coworker and I wouldn't buy anything from her, ever! read more

I do most of my shopping online but love shopping in person in Dillards. Great sales and selections and everything is always very organized and easy to navigate. Found the perfect outfit to attend an upcoming wedding and it was 50% off! read more

An exceptional department store that covers a variety of products and necessities for the entire family. I visit the men's department and often get my dress shirts and casual clothes from here. They have fabulous sales, often 40% off and really good options. I have purchased my suits here during their sales and find them to have high quality products. I shop the tall section, and I am very happy with their service. read more

Went in today to look for a pair of Shoes. I wanted at least 15 minutes til I could get someone to help me and the only reason was because the other people got tired of waiting. Let me say it was not busy, just all the help on there phones. The girl I finally got to help me brought me the shoes I wanted but when she pulled out of the box they had obviously been worn and returned. I told her I would take them if she could get me a new pair. She said fine and left to get a new pair. She was gone for a long time and when she got back she handed me a closed box. I asked her if these were new shoes and she said yes. I opened the box and they were the old shoes that she tried to clean because they were wet!!! This is the worst service and trying to pass off old shoes as new ones is very bad business. They were very expensive shoes at $195!! She should have just said they didn't have another pair instead of trying to fool me. read more