I have come here multiple times for pedicures and they are fine, not great. I get the same thing every time and every time it's different service depending on the person I get. Sometimes they massage me sometimes they don't. Sometimes they put lotion on sometimes they don't. What i really want to share is the bad experience I've had with my manicure. It's the worst. I have been cut and my cuticles are destroyed. See pictures. I am in so much pain. I'm pretty laid-back and not super picky, but this was horrible. To all the people that have received good manicures here, I'm happy for you. That just wasn't my experience. read more

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After years of being a client at City Nails, I will no longer be booking appointments. My husband and I have booked several pedicures together at City Nails, never once have we been asked upon making those appointments if the recipient is male or female. Today, we arrived for our 1:30pm appointment for Royal pedicures, this was the key element to our Date Day-we planned our 25 minute drive into Eugene around this appointment. After sitting in our chairs, we were asked to clarify who was with the requested technician, Aimee. I let her know that there was no preference & she proceeded to tell me that one of the scheduled techs didn't work on men. We were totally okay with that & waited for both techs to sit down. The first technician was a man. A little off putting since he was obviously not Aimee, and was the one who refused to do the pedicure for my husband. I smiled awkwardly and let it go. Then we were told Aimee doesn't do male pedicures either, could we wait to see who would. THIS WAS SO UNCOMFORTABLE. After a moment, we left. There was no salvaging the vibe, no offering that could have made that interaction feel okay. There is a sign on the door that reads 'NO HATE LIVES HERE.' Obviously, discrimination does. City nails called us 10 minutes after leaving & left a message letting us know they were sorry & had $15 gift certificates toward our future services if we wanted them. Hard pass. Do better. This whole experience was icky. read more

City Nails & Spa - A transcript of the voicemail left after our 'appointment.' - Nail Salons Near Me - Eugene, Oregon

I've been to a lot of nail salons, but this place operates like a well-oiled machine--in the best way possible. From the moment you walk in, everything runs smoothly: appointments are on time, the staff is attentive, and the space is spotless. If you're looking for the best pedicure and massage combo, ask for Ellie. Her attention to detail is next-level, and the massage alone is worth the visit. She somehow manages to make your feet feel brand new and your stress melt away in one session. For acrylics, Jay is the ultimate artist. Precise, creative, and super efficient. Whether you want a bold design or a classic shape, Jay nails it (pun intended) every single time. My acrylics last longer and look better than anywhere else I've been. I would avoid Tina. She's rough and pretty unfriendly. read more

I always ask for Selena because she is meticulous! She is also very sweet and professional! I recommend her for pedicures and manicures. read more

City Nails & Spa - Nail Salons Near Me - Eugene, Oregon

My daughter surprised me with a pedicure and the lady that did my pedicure did such a wonderful job. If you can have her do your pedicure she did a amazing job I didn't get her name but I hope if her co workers or manager see this she deserves a bonus :) asked her if anybody falls asleep while she's doing the massage because so relaxing , I would definitely recommend going and getting a pedicure done here. The mimosas were delicious and my toes turned out very pretty thank you for the pampering experience the vibe was fun they had food network channel on, which is very relaxing for me to watch. I love cooking so that was a bonus And the chairs were very comfortable with the massage on the back. I will definitely go back.. read more

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I am extremely picky when it comes to my nails.. I've never been thoroughly happy with my nails being done until coming here. I so badly wish I would have ask for the man that did them but he was amazing as was the rest of the staff! read more

City Nails & Spa - Nail Salons Near Me - Eugene, Oregon

While waiting for my son getting his haircut next door at The Barbers, I decided to impulsively drop in for a pedicure. I'm not from the area so this was a completely random walk in. It's been more than 24 months since my last pedicure, pre-pandemic. The shop was really abuzz and busy. I've never been to a place so busy on a weekday--mid morning. It seemed like I may not be able to get an appointment as a walk-in. The staff at the front desk said they were all booked but would try to squeeze me in. Fortunately, I was able to get an appointment right away. I got the basic service which included hot towel treatment on my legs, massage, nail and cuticle trim and polish. The technician was very nice and he did an excellent job--he even adjusted the massage chair for me. He took great care and carefully trimmed my nails and cuticles. The cost was $37 so it seemed reasonable...pre pandemic, I paid about $30, so it didn't seem excessive and I thought the service was great. For my basic service it probably took about 40 minutes, start to finish and I am pleased with my results. read more

City Nails & Spa - Menu of services - Nail Salons Near Me - Eugene, Oregon

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My sister and I went for pedicures together. I would give this place a great rating for customer service, and nail care, but we both did an Add On for callus care on our feet, and we both went home with nicks from the rasp. Mine happened on my ankle bone, which stung for a while after it happened. I was petrified while she finished with the rasp, and while she rasped my other foot. I'll likely never get callus rasp care for my feet from any place ever again. read more

I used to love this place.. but the last time I went there and had pedi and mani I was super disappointed. The technician was super nice. But my mani was the worst that I've ever got! They didn't paint my nails all the way to my cuticle so it looked like my nail had grown out.. and to add less than 24 hours later the polish started chipping out.. not sure why .. I didn't do anything unusual... I do my nails usually when I go on beach vacation and they usually last a longer time..! read more

pedicures are great. But I also got a full set of acrylic nails... and that was not so great. The nails were not uniform, some were crooked, the technition did not know how to use the cat eye polish, two of the nails get polish was not cured underneath and came off in two days. worst of all, he injured two of my nails. He used the electric nail file and filed too far into the top of my nails and now it hurts like hell to touch them. read more

I've been going to this place for awhile and everyone I've had is so kind and very nice. My nail polish lasts longer from this place vs. French Nail at Oakway. It is a open space with high ceilings and modern decor. Drinks are offered for decent pricing. I'm really writing this review on my nail tech, Ellie, she was so kind and really amazing. I felt so special with her care, she honestly went above and beyond. Even took the time with the massage with pedi and mani. It was a little vacation. She was even patient with me choosing nail colors too and helped me. 10/10 work, thank you! Went down to 4 stars because my nail polish this time came off after 4 days:( read more

City Nails & Spa - Nails by Ellie - Nail Salons Near Me - Eugene, Oregon

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This is my go to place to get my nails done. They are a little bit pricier compared to other places but they do an amazing job. read more

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Great classic rock playing in the background, a cool bar serving up all sorts of refreshing beverages (incl adult favorites), and lots of friendly smiles. That's what I was greeted with when I first walked in. As a guy, trying to find a nail place that will take care of my finger and toenails can be hit or miss. I think City strikes the right balance for both men and women. Muliple TV screens have a nice mix of content, from a home improvement show, to a basketball game, and even a cooking show. There's something to watch for everyone. After a friendly greeting by the reception/bar staff, I was directed to a chair where Cirlene took care of me. She did a quality job on both my pedicure and manicure. We had nice brief conversations, but otherwise, we were both okay with focusing on our own things. Fair pricing, great service, and a friendly atmosphere will have me returning again. read more

They did a terrible job. I was supposed to have chrome red gel on my toes. The color is a lousy purple (not even shiny or pretty shade). They took almost two hours for a lousy pedicure. I Had to leave and they were closing. He rushed the second foot to get done. And when I spoke to them they would not refund my $$ and she was quite snotty about it. I could have the same tech redo them but he couldn't do them right the first time so there's no point. I am attending a wedding and don't have time to go back for another lousy job. DON'T USE THEM. THEY DON'T STAND BEHIND THEIR WORK!! read more

I don't get my nails done often, but whenever I do, I like to go to City Nails. Everyone there is kind and helpful! They offer you drinks (many are complimentary) and offer a wide range of services for nails alone! Hayat is incredibly sweet and has done my nails several times, and she always does a phenomenal job! Hayat and City Nails' level of service is why I come back every time. It's always a pleasure and I can't recommend them enough. read more

Very professional, kind, polite and I will be returning . It was very relaxing and I would love to know what other services they provide

This has become my "only" choice for mani/pedis. The staff is welcoming, friendly and fun. Jaquelyn is professional, polished and poised beyond her nears, not to mention talented and filled with personality. Five stars! read more

If I could give zero stars I would. After visiting them both my sister and I got fungus under our nails from dirty tools used. I had a full set done by Tina and they were awful. Way to thick and uneven. She also made me bleed 4 different times. The prices are really high for the quality of work done. We will not ever go back and I would not recommend them to anyone. read more

I had been so excited to find a nail person that did such a great job. I saw the owner Billy and at first he was great. But when I asked him to do something that I wanted done (and has worked for my nails for over 20 years) he argued with me and then told me he would have to make them thicker so they would stay. The result is that they are so thick and awful! They are not even the same thickness. Some super thick some not, all are shaped crooked. AND paying premium price from someone who is unwilling to do what you ask is not good. I was not going to write anything but now this has happened twice in a row. I will not be going back. read more

Came with a wedding party and had a great time! The staff was so accommodating to our wedding group and the atmosphere is great! I saw Tim and I really enjoyed him. Great service and conversation, I'd recommend him! read more

City Nails & Spa - Nail Salons Near Me - Eugene, Oregon

I always have such a nice experience here. I go in often for pedicures. I have had a few different technicians, each has been wonderful. They take their time and do a superb job. The prices cant be beat! read more

Very professional salon. Trent did an amazing job on my nails. It is the best gel/mani I've ever had. That's saying a lot since I'm Medicare age! read more

I love Diane at City Nails. She does a great job! The prices here are mid and modest. It's a busy yet comfortable atmosphere. I'm excited to see their new bigger location next month in the same shopping center. They do a great waxing on eyebrows and great pedicures. You won't regret it give them a try. read more

City Nails & Spa - Pretty dip manicure - Nail Salons Near Me - Eugene, Oregon

Wonderful service done on acrylic nails I had a fill with design and Codi at City Nails did exactly what I wanted read more

Love the customer service! My sister got her manicure and was unsatisfied with the result of her nails. The manager was so awesome and kind to have another nail tech take a look at her nails and fix them completely! I got my pedicure done and was satisfied with my toe nails, I wish it was a little more opaque, maybe doing 3 coats would have looked more nice! But overall, I recommend this place! read more

City Nails & Spa - My pedicure - Nail Salons Near Me - Eugene, Oregon

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Beautiful new location, greeted by a friendly receptionist and offered a menu for your services and for the bar! Tea, coffee, wine, champs... Favorite pedicure spot for sure. read more

Let me start by saying that every time we've come here to have pedicures, we've had outstanding pedicures and service. We come every 6 weeks or so. Unfortunately, today sucked. So much for a relaxing pedicure before we leave for vacation. My husband and I were greeted immediately by the lovely lady at the counter. She's always a pleasure. She sat us down and asked if we would like anything to drink. All was good until our techs sat down and started working on us. Both ladies were more interested in having conversations with each other (in another language) than acknowledging we existed. They kept forgetting things, getting up and down, very unorganized, dropping things etc. The entire pedicure was rushed and extremely uncomfortable. My tech rubbed my shins raw and cut the skin around my big toe until it bled. Hands down the worst pedicure I've ever had. My husband complained as he was done before me but the manager didn't seem to be bothered. He took $15 off of each of our services but in my opinion, we shouldn't have been charged at all. Due to this unfortunate experience we won't be going back. Ever. read more

City Nails & Spa - Nail Salons Near Me - Eugene, Oregon

Felt rushed and nail stylist didn't take the time and care to make my nails right. Multiple bubbles UNDER my nails and made me feel like a burden when asked to correct them. When finishing up they didn't properly clean up under or around my nails and the glue under my nail ended up coming off in chunks later. Once I finished my service they lingered to see if I was going to hand them cash and when I didn't pull out a fancy wallet and hand them cash, they went to the counter and asked the receptionist multiple times, loudly, if the nail polish was included with my set. They then charged me 3x for a simple design but was left with bubbles in my top coat. If I did want to tip in cash, I didn't have the opportunity because they ran away before I could hand it to them. read more

I am overweight and a person of color and I have always been treated like a Queen with respect and dignity. If any of the techs ever made a mistake they always corrected the issue. I find it really hard to believe that the owner and the manager and techs are being described as racist when they are all minority of color. Its really a shame that people are taking advantage of black lives matter movement to slander the hard working people of who work here. read more

City Nails & Spa - Nail Salons Near Me - Eugene, Oregon

Came in for the first time since I just moved to Eugene recently. Finish product on my nails was alright. Great looking French gel mani and okay looking pedicure. In my opinion it's lacking in the spa aspect. The pedicure had a short massage and I was never offered any upgrades or extra treatments (which I would gladly pay for but they were very busy and I never got a chance to ask). Not sure what will change with the new location. I'm not sure if it was just my technician but my massage was short and weak for both my mani and pedi. Will probably come back but will also explore other options in the area. Update: Gave it another shot in the new location. Had a MUCH better technician and overall experience. I got the NuSkin Pedicure since I was treating myself for my birthday and it was the first day it was being offered. I loved every second of it, it's pricey but the products are so high quality and it was about 30 mins total of just massages. The new location is much larger and helps with overall atmosphere and experience. I will be returning, but make sure you request the nail tech that you want some are much better than others. read more

City Nails & Spa - French gel mani - Nail Salons Near Me - Eugene, Oregon

Super busy, went for a walk in but they fit me in. Super good service. They had the UO vs Washington game playing in the background which was fun haha, overall the atmosphere was very inviting. read more

If a person wants exquisite nails you NEED to go CITY NAILS. I have been going to CITY NAILS for more than 10 years. I have tried many nail salons over the last 20 years. My nails are thin and I need to wear acrylic nails. CITY NAILS is hands down the best! I want you to know that I KNOW nails. At CITY NAILS I have CONSTANTLY only received~ BEAUTIFUL QUALITY NAILS PRETTIEST PEDICURES EXCELLENT SERVICE Afterwards, for the next 2-3 weeks my nails and toes always receive compliments. Between fills my nails don't lift on the edges, I haven't had a broken nail in forever and my nails are never thick. If you demand great nails ~ go to CITY NAILS. The huge numbers 5 Stars Reviews and several years of Eugene's Best Awards don't lie... read more

The worst nail place I have ever been to. The owner Billy told me that if I didn't like the shape and told me I didn't have to come back in if I didn't like it. If you're going to own a business then you should provide for the people you're servicing. The owner Billy is also racist. I told him I did not like the shape of curl of the nail and he stated " black people pay extra for these nails" DO NOT GIVE THIS PLACE BUSINESS. The ugliest nails I've ever gotten. read more

City Nails & Spa - Nail Salons Near Me - Eugene, Oregon

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Just got pedi at city nails and not only was the tech not great at pedis but her mask was falling off her face and leaving her nose and upper lip exposed. When I asked her to fix it she resisted until I pulled my feet away and insisted. She was unvaccinated! I kindly and gently let her know I was immune compromised due to chemo. She didnt seem to care. Also front desk person kept walking around with mask pulled down talking on phone. Manager told me I was not allowed to speak of masks or vaccines in his shop as they are "political". I will not go back. I did not feel safe. read more

I still have yet to get a manicure here BUT their pedicure services is the best I've experienced within the Eugene-Springfield area. The workers and technicians are very nice and provide a relaxing atmosphere for you. I was very impressed with their pedicure services - next time I'll be sure to schedule a manicure here too. read more

I went to this place for about ten years for pedicures. Always satisfied. Then COVID came and they were unwilling to mask, assure that technicians were vaccinated or even discuss who was or wasn't and treated my concern as if I was asking inappropriatly. Such a disappointment. I go elsewhere now. read more

I went in to get my nails done for my birthday and my nail tech absolutely killed it! Bri did such an amazing job bringing my vision to life and my little heart guy looks identical to the picture I showed her!! read more

City Nails & Spa - Nail Salons Near Me - Eugene, Oregon

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Their new fancy expanded space is still coming together. Feels like it needs to be filled out was a little bit more Decour and warmth however it's not nearly as crowded as the old one. Every time I have been to city nails I've had a thoughtful & efficient manicure. I usually get a gel manicure and it's always very well done. read more

Take your money elsewhere. If you make an appointment, expect to wait 30 mins past your appointment time without someone following up with you and telling you how long it will be before you will be helped. The salon is also messy and disorganized. Not a very relaxing place to get pampered. You're better off going to Caesar's Nails up the road. read more

Just had a basic pedicure today and I was very pleased with my experience. The appointment lasted about 45 minutes, from walking in to walking out, so the treatment itself probably lasted 40 minutes. Silvana did a great job--my toes look nice and there was no discomfort during the treatment while working on the rough spots on my feet. They have a drink menu and a services menu at each chair so you can upgrade your experience. Also, it's still COVID times, so I was really glad to see everyone (customers and nail techs) with their masks on. This is a place I'd definitely come back to when I need to treat myself. read more