So it has been three days since our Chuck E. Cheese Birthday party fiasco for my 5 year old son and it still has myself and all our guests heated. We arrived at Chuck E. Cheese at about 12:45pm, we were early so I informed the front desk as to why we were here and I gave them our cake for the event. We played games for 30 minutes and then went to the birthday area to find our set up. We were the first party to arrive in the birthday area and our set up was the only one that was not finished being set up (it was never finished). We found our host by the set up, who took our orders, consisting of two pizzas one cheese, one peperoni and two pitchers of drinks one punch, one lemonade for the kids and two pizzas for the adults one cheese, one peperoni, at about 1:15pm and she then promptly disappeared. Our set up consisted of two sets of tables and two booths one of the tables wasn't covered and twice throughout the party we had to tell other guests to stop using our booths, which should have been the hosts responsibility. The party time started at 1:30pm and our guests started to arrive and order their own food aside from what we had ordered for the party. We were given the two pitchers of drinks that were part of our package, but they were both punch not the one punch and one lemonade we had ordered (we never received the one lemonade pitcher we ordered). When it rolled around to 2:20pm and we were the only party that did not have food and all the other parties and our guests that had ordered their own food did, I tried to find our host to ask her what was going on. I finally asked their kitchen staff about our food and where our host was they informed me she had gone on break and never gave them a food order for our party. Our host came and found me about five minutes after I asked for her and tells me that Chuck E. Cheese gives the kitchen 45 minutes to make the food, it had been one hour and ten minutes by this point and we still had no food, she then told me it would be about another 15 minutes for our food, which we received in about five. We asked our host to bring out the cake crown and medallion for our child, to which she responded that they usually waited for all the parties to finish eating before they do that since ours was the last party still eating they were waiting on us. We asked her to do it anyways, which she did and the Chuck E. Cheese show started shortly after that at around 2:45pm and was not at all worth the wait being Chuck E. barely spent a minute with our child, just long enough to take a few pictures. We finished eating and did cake and the kids and guest went to play I was asked by our host at about 3:10pm if our child wanted to do the ticket blaster to which I said yes and went and brought him over there where we had to wait for a birthday kid to get out of it. Then my child got in and had to wait, about three to four minutes, while she fumbled with the keys to start the machine. After the ticket blaster was over we let the kids go and play while we got ready to have our child open his presents. This was when our host came to ask if we were ready for the check, I told her we were and she brought it to me. She then informed me that she couldn't charge our card for gratuity and then asked me for a tip and said that it would have to be in cash. I couldn't believe it! With all the problems we had up to the this point she flat out asked me for a tip. We started opening presents at about 3:25pm. We were unaware our time was running out or was over as no one said or told us anything. At 3:50pm when we were almost done opening presents the General Manager Paul came over and very loudly and rudely told us "I don't care what your doing. You need to leave now, I have another event in ten minutes." I helped usher our guests out and my wife went back in to talk to the general manager and make a formal complaint. When she came out she told me how extremely rude he was to her and basically nodded her off.
What a Joke, my wife is eight months pregnant and we chose Chuck E. Cheese so it would be easy and hassle free. Our experience was anything but! read more