We recently hosted my oldest daughters birthday party here and it was a huge success! I've heard a lot about this place from other parents but haven't had a chance to check it out. My daughter recently went to a birthday party and she absolutely loved it. My wife coordinated the booking and it was relatively smooth. When we arrived, the check in line process was a little shaky, there was three separate lines and the employees did not know the order in which to call people. There was a separate line for birthday check in's but not one dedicated person managing it. We were directed into a private room which was smaller than I anticipated given the headcount we had but it did the job. They allow you to arrive 15 min in advance to prep and they also allow you to bring outside food and snacks if you choose the MVP package. The MVP package made things easy as everything you would need is included including food, utensils, drinks, icees, arcade cards, no charge for outside food, socks, ect.. The venue was very big and has a wide variety of play areas that can cater any child. There are trampolines, sport courts, stunt jumps, battle beams, and a trapeze just to name a few. This place can keep your child occupied and engaged for hours. They also have a separate mini arcade area if your child wants to take a break. There is a center area where parents can hang out. This area is mixed in with other birthday parties. We also came on a Saturday which was pretty busy but I've heard that their Fridays are overly packed. Overall, my daughter and her friends had an amazing time. We also got a free pass to come back which I brought back my girls for another hour and half. They had an amazing time. I would highly recommend checking this place out for open play and/or birthday parties! read more

Altitude Trampoline Park - San Jose - Trampoline Parks Near Me - San Jose, California

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We booked this venue for my daughters birthday at the beginning of January. From arrival it was a hot mess, long lines at the entrance because of an issue with cash registers or something. We were told to wait instead of leading us to our room, so we couldn't get the room ready on time for the party. Talked to the manager about that and got the time we lost to the end of the party, manager was not very nice about it though. Our server was overworked and forgot our extra order of pizzas, then our drinks, and was clearly overwhelmed. The place was cool, management could have been better. Party rooms were in bad shape, with literal holes on the walls. Much improvement to be made. read more

Kids always have a blast here, but I can't help but notice that the place is just dirty. There are dust bunnies everywhere, the main floor hasn't been mopped recently and all of the doormats are filthy. Under the hand dryer in the mens bathroom, there is visible mold from where it hasn't been cleaned. This place is just kinda gross. read more

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Where to begin... It cost about $100 to have 2 kids jump for 2 hours; they gave the kids the wrong color wristbands so they tried to kick them out well before their 2 hours were up; food was not only overpriced but their pager also failed to work so after waiting 45 minutes for nuggets (they weren't accepting orders for pizzas because "the kitchen has too many orders" and they were out of corn dogs and literally everything else) I went to check on our order and was told that it had been sitting out on the counter for "a while" and the warned me that it was cold and they couldn't refund me or remake the order; aaaaand I got my shoes stolen because they only have a small collection of open cubbies for footwear and everyone else has to just leave theirs on the floor so they're open for the taking. Overcrowded, sticky, overpriced, poorly managed and got my shoes stolen. At least my kids didn't get hurt. read more

Came here for my son to enjoy some trampoline time. He had a fantastic time. All the staff members were kind and helpful. The pricing was decent as well. There is a variety of things to do inside and some arcade style games. read more

Well, it's my grandson's eighth birthday and the place is not crowded at all. This is my first time here small group inside so all the attractions are available and the kids are having a ball video games and the giant launch slide. It's definitely trampoline zone for the kids I'm glad that they're enjoying their time but most of all my grandkids are having fun plus the vids games my grandson is the BIG 8 today and I'm able to watch the Warriors game that just started the only concerns that I'm having are regarding the food court /concession stand Is really over priced like wooooooooooowwww ‍‍‍ read more

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I didn't know there was a trampoline indoor park at the FoodMaxx plaza off Monterey until I did a search on Maps. This was convenient since it was close to where I live and they allow to bring outside food with no charge if you choose the MVP table or room. We were debating to do our son's birthday at a trampoline park or an escape room and the fact that this place allowed us to bring outside food made the decision a lot easier. When we got there, the checking in was simple. They had our table ready before our start time and we were able to set up all the food. Our host was very helpful and he was helping other parties as well. We did parties at jumper parks before so we didn't need much help. Our host came over right away when we needed him and got our refills. With the MVP package, we get a pizza for every 5 kids and pitchers of soda as well as icee for each paid kid. All the kids really enjoyed this place over the other jumpers around the area. It was very clean and not crowded. There was enough space for folks to walk around the tables and to the trampoline without bumping into folks. All the staff were very helpful from the concession stand, to the check in, and at the trampoline side. This was definitely a good experience for all ages of kids. We were worried the kids would be bored being teens but they all had a blast. If you plan to throw a party, this is a good place to have it especially if you want to bring outside food in instead of just having pizza for the guest. Plus the staff are amazing and did a really good job to make sure we were situated and have everything that we needed. read more

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First time here and my 5 year old had the time of her life!!! Thank you Little Miss Claire for picking this place for a playdate!!! First and foremost, this place is absolutely massive. Located in the Monterey Plaza, parking is plentiful and there are some good snackings you can do at neighboring businesses after your fun sesh here. Waivers need to be signed prior to any type of fun and you have the option of purchasing a membership vs "jump passes" which allow you to play at a 90 minute timeframe or 2 hours. Memberships are the obvious choice if you plan on saving money but keep in mind that there is a 3 month minimum commitment. Offerings here consist of large trampolines, a basketball court [meant more for the older kids due to the aggressive play], stunt jumps, a trapeze, an area for dodgeball, and multiple slides. Food and drinks are available for purchase here, though I didn't get a chance to actually view what was offered. 5/5 stars. My little monster had the most amazing time and I appreciated some of the other kids being patient & kind enough to walk her through certain activities. We were easily here for hours!! **Don't forget to bring your water bottle during your visit and know that socks are mandatory.** read more

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Nice clean place. We had a bday party and the host was very attentive. The kids had a blast. This is good for kids age ranges from toddler to 10 and everyone had a great time. Highly recommend. read more

I just had my son's 9th birthday party here and if it wasn't for him having a good time, I would have given this place 0 stars. I called ahead because there was an issue where people were getting charged when signing waivers and the guy who answered me was rude and just hung up on me. The day of the party, the party host had a great attitude. Other than that, it was like we ran the party. We had to look for our guests to come eat and when it was time for the cake. We also had to look for our host each time to bring out the items. For the cake, I had to do all the work (other places sing the song and cut it). I will not recommend doing a party here. read more

We went here for a friend's son's birthday party. Parking was plentiful even for an early Sunday afternoon. As soon as we walked in, there was a long line to check in. Luckily I signed the online waiver form the night before and I saw my friend to walk us in. A pair of colorful socks used specifically for the trampoline area were handed to my son. There was an area to the right corner when you walk in that is reserved for special events. They had multiple private rooms with windows for larger parties and outside picnic tables for smaller parties. And now the main attraction of the venue, the trampoline area! I was amazed how many attractions that were available compared to your normal trampoline park. There was a dodge ball area that was super full all the time, multiple basketball court trampoline area, a battle beam, huge slides which I thought looked cool, an airbag trampoline jump, an interactive aero strike area that was awesome, and of course the main court with the wall to wall trampolines. There was an arcade of course and an area to store all your shoes. The venue just opened 4-5 months ago so it was clean, the crowd was respectful, and not as super crowded as I thought it would be. I was impressed compared to the other trampoline parks we have attended. I know we'll be back for sure later this year. read more

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This is definitely better than sky zone. Bigger with more areas to play in. I like the space. My kids love it! If you get overstimulated and overwhelmed, this place is not for you. We went here for a birthday party. It was during a weekend so it was so busy! read more

My kids love it! They go here a lot ! We have the monthly pass for them ! Very affordable :) read more

Altitude Trampoline Park - San Jose - Trampoline Parks Near Me - San Jose, California

This was a great place to have my daughter's birthday party! All the kids had an incredible time, it has so much space and is well maintained. The downside, my party host should deserve at most 2 stars. I rented one of the rooms and spent around $950-$1000 for the party. When someone is spending that much and is renting a room, you'd expect the room to be ready, sodas to be delivered promptly and the name written prior to arrival on the room, not me having to chase the party host down to do all these things. Something that would help these hosts is allowing the hosts and party hosts to collaborate 30-45 minutes before the event, not 15 minutes. Also have your staff trained properly as the poor customer service does have an impact on the business in my opinion. read more

When you sign up they make all these promises , rope you in for 3 month minimum of membership and then change what they say. I am sure someone will say read the policy. We had them make notes on the account that my son has a medical ada condition, and because of this I need to be close to him. Everytime I come in I have to re explain this or they try to charge me extra. We go 6-8pm an consistently they close all the trampolines, play areas etc at 7:46pm. I pay for 2 hours not 1:46 minutes. If it was once I'd understand but every single night ? Especially weekends ! The employees have this attitude like they don't want to be there and it shows. They are more focused on getting out of work early than doing their job. Management is non existent here. They don't care either. The toilets in the Mens room remain broken and black trash bags over them for over 8 months! Really you can't fix your plumbing in 8 months? The place is very dirty. They literally have a stacking bin next to the water fountain to catch the water coming out from broken plumbing. Floors all wet around it etc. Someone from corporate needs to address what's going on at this location. I hope other locations are better and this is just an outlier inatance . read more

Be careful booking a party here. Their management is disappointing. Booked a party a month in advance just for the associate at the front desk to tell I've never booked a party that day. To compensate, they moved the party to a later timeframe the that day which was still a hassle. Fast forward, when I came to said timeframe, they again said I didn't have a party booked... read more

We just celebrated my daughters bday and she had a blast. It was a bit disappointing to see that David and Chloe dealing with so many people because it made the service less special. However, I was not mad at David since he was alone dealing with 2 parties on his own. Out party had 24 kids and David still did his best. Chloe was really helpful and nice when people from our party would go register and get socks from her. This place has really great staff and we all appreciated their customer service. On another note, I wanted to point out that I tried making a review straight from your website and I could not find any option to make a review. It would be nice if it was something fast and accessible. Just a suggestion. Lastly, thanks for having this location open because my daughter and all her friends have a place to look forward to going/visiting. read more

Hey!!! Read the fine print and grab the membership pass which includes buddy passes. It's the best bang for your buck. I've had over 5 visits here and it doesn't get old. Kids always get a kick out of it. Workers are also very helpful and great with kids. I witnessed an employee bring out freshly air fried food and deliberately helped a toddler stop crying by trying to calm her down, cool the food and feed her. While that may seem too much, it was truly sweet that the employee attempted that. All in all, great place to bring children here to blow off their energy. read more

Altitude Trampoline Park - San Jose - Leggggo!! - Trampoline Parks Near Me - San Jose, California

My nephews had a great time. Went on Throwback Thursday and they were playing 90's/early 00 jams. Super Clean & friendly staff. There was a basketball court my teen loved. My Teen wants to have his bday here . They lose a star because they don't answer the phone or return calls. Please answer your phone or emails! I've left numerous messages with questions about my booking although the recording states someone will call back in 24 hours. I also sent an email. ‍ read more

Altitude Trampoline Park - San Jose - Trapeze super fun - Trampoline Parks Near Me - San Jose, California

There's so much to do that the kids could stay for hours. It's a great way to tire out the kids! The place is clean, especially the restrooms. And there are lots of places to sit near the play area. read more

Clean, friendly staff, kids had a great time. We will definitely be returning. Today was a great day to go check out this place, we used to go all the way down to Monterey past Curtner. This place is so much closer. read more

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I rarely leave reviews, but this experience was bad enough that I feel obligated to speak up -- especially as a business owner myself who holds extremely high standards when it comes to professionalism, customer service, and treating every client like they belong. Yesterday, February 1st around 11:30 AM, my wife, my child, and I had an unacceptable interaction with a female employee working the front desk. I did not catch her name, but she was on the 11:30 AM shift and should be very easy for management to identify. From the moment we approached the counter, her attitude was openly hostile and dismissive -- not just toward us, but toward multiple customers. While people were clearly waiting in line, she repeatedly looked at them and then walked away without acknowledgment, showing zero urgency, courtesy, or respect. This is basic customer service 101, and she failed at every level. When I politely asked questions regarding my Platinum membership for my son, instead of helping, she repeatedly tried to rush and shoo me away. At one point, she told my wife to get out of the line immediately, despite the fact that no one was behind her. Her tone was rude, commanding, and completely inappropriate. There was no reason for this behavior whatsoever. What made this even more unacceptable was her willingness to argue with me as a customer -- a returning client and a paying member. As a business owner, I know firsthand that you never argue with customers, especially families. You listen, you help, and you show professionalism. She did none of that. Instead, she showed arrogance, impatience, and a complete lack of training or accountability. This employee made my family feel unwelcome, disrespected, and uncomfortable. That is the opposite of what a family-oriented business like Altitude should represent. One bad employee can damage a company's reputation quickly, and this individual is a clear liability to your brand. Frankly, if this were my business, this level of behavior would be grounds for immediate termination. Someone who treats customers this way -- especially members -- should not be in a front-facing role at all. There is no excuse for this conduct. Altitude needs to take this seriously, review who was working the front desk at 11:30 AM on February 1st, and take immediate corrective action. Customers pay to be treated with respect. Families deserve better. And no business should tolerate an employee who clearly does not want to be there and takes it out on the people supporting the company. Don't get me wrong -- Altitude itself is a fun place for both kids and adults to jump around and enjoy themselves. However, the employee I'm referring to should be removed immediately before she continues to drain the happiness that families walk in with. Her approach, demeanor, energy, and overall presence completely kill the positive atmosphere the moment you interact with her. When families walk in on a weekend, they come excited, happy, and ready to enjoy time together. Instead of welcoming that energy, she does the opposite -- she shuts it down. The way she interacts with customers strips away the joy and warmth people bring with them, and that is a serious problem for a family-focused business. Customers should walk in feeling happy and leave feeling the same way, not feeling disrespected or uncomfortable. I will continue to bring my son here because he enjoys it, but I sincerely hope that by the time we return, she is no longer representing this company. Someone with her attitude should not be in a position where they directly impact families and children. This business deserves employees who add to the experience, not take away from it. read more

Great prices with the monthly pass. i'm not so sure why anyone would buy the timed jump passes as they are not that great of a deal. Remember to bring your store bought socks so you dont have to pay for them again. there's also dipping dots there as well for purchase. many activities to partake and much more fun that sky zone. read more

Altitud Trampoline was the best idea to celebrate my Son's 8th Birthday party. All the kids had so much fun running and jumping. The bathrooms are very clean. The personal is very kind and friendly. If you are planning to celebrate, this is a great place. Note. Anything that you could need. The Dollar Tree is across the parking lot. read more

Altitude Trampoline Park - San Jose - Trampoline Parks Near Me - San Jose, California

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Syed was an amazing host for our party. Our son, had a fantastic 6th birthday. Thank you so much! The staff and everyone were so helpful. We appreciate you guys! Follow them on FB and IG for birthday discount code! read more

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Great place and great manager Very recommend for all ages groups Will recommend it to everyone read more

Updated Review After my first visit, I had some concerns and left a review. The manager reached out and asked me to give them another chance--and I'm glad I did! He made things right, and since then, the customer service has been so much better. The team really worked hard to make sure we felt heard and taken care of. My kids love coming here now. Thank you, Altitude, for turning it around! read more

Awesome place! My son who is 4 had a great time even if some of the jump areas were for older kids. He repeatedly asks to go back! read more

Altitude Trampoline Park - San Jose - Kid Play Area - Trampoline Parks Near Me - San Jose, California

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Amazing place and happy for the kids. The service of the employee is awesome and helping so much read more

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We just had our daughter's 8th birthday here. Our party host, Anh, was amazing and very attentive. He made sure he checked on us almost every 20mins. He made sure our pizza came out on time/earlier and that we never saw the bottom of our soda pitcher. The park was clean and bright. There are a few cons. With the amount of parties they get over the weekend, you would think they'd have a dedicated person for birthday parties. They don't. We stood in the line for at least 15-20mins before someone even helped us and our guests have expressed the same. It was such a waste of time. They also don't answer their phones...like ever! The staff were friendly and even updated the headcount for us since a couple people didn't show. Overall, our party guests had a great time and my daughter really enjoyed herself. read more

This is the older, more established location in the Bay Area. Very open, clean, well maintained. Easy to see the kids from the adult seating area. read more

I had my 5-year-old son's birthday party at Altitude today, and it was hands down one of the most disappointing experiences I've had at any kids' venue. The staff was inattentive, disorganized, and seemed completely indifferent to the fact that this was a special occasion for a child. From the start, our party host appeared overwhelmed, clearly juggling multiple events at the same time. Unfortunately, this meant our group was pretty much left on our own. The biggest issue,and what really ruined the experience was that the pizzas for our party never arrived. After waiting far longer than reasonable, we went to ask about them, only to be told that "two pizzas had already been brought out." That simply never happened. There was no apology and no acknowledgment of the mistake. The staff's only explanation was that they had "a lot of parties today," as if that excused the lack of basic service. We paid for a package that promised a host, food service, and a smooth party experience, but what we got was the opposite. There was zero communication from staff, no accountability for errors. I understand things can get busy, but that's exactly why an organized system and attentive staff are important -- especially when families are paying a premium for a special celebration. If you're looking for a place that will actually care about your child's big day, keep looking. The trampolines might be fun, but the service and management at this location made what should have been a joyful memory into a frustrating and disappointing afternoon. read more

Had my sons 8th birthday party here last week and although I usually dont write reviews, the service we received was beyond our expectations so I felt the need to. The Manager David was able to accomodate our last minute requests and was super nice. Our party host Ace was always on top of making sure we had everything we needed and constantly checking in. Thanks to both of them we had a fun and stress-free birthday celebration. read more

Altitude Trampoline Park - San Jose - Cakes & Desserts - Trampoline Parks Near Me - San Jose, California

Had my daughter's 7th birthday party celebration here! Let me start by saying how relaxing, and fun the entire experience was. Our host regretfully I forgot her name, went above and beyond! I'm very extra with decorations and details. She helped me with every single thing, including the photo back drop area I created! The pizza was yummy, all the kids got slurpees, and game cards as well. We were also able to bring in our own food which was nice! I ordered some pizza for the adults, and set up a salad table, appetizers, along with fruits and desserts. I will say it was a bit overpriced. But since then, they are now under new management and the prices are more affordable! Now let's get into the NEW MANAGEMENT! They are ABSOLUTELY AMAZING!!!! From the owner to every single employee! As most of us know Great Costumer Service is hard to come by these days! Iykyk! This next paragraph is dedicated to the one and only SONIE! I haven't experienced the level of customer service he provides in a very long time, if ever!! He's super welcoming, professional, friendly, and goes above and beyond for us, including my daughter! From her overheating (she's in gymnastics) so she spends a lot of time flipping, and doing tricks, along with the many activities they have to offer. SONIE tended to her, and provided her with an ice pack. There was another incident where she hurt her wrist, again Sonie was there without having to be asked. He's very observant and attentive! All around hands on! He's the absolutely one of the BSET MANAGERS I've come across by far!! My daughter absolutely loves Altitude! We have a membership and go at least twice a week! 10/10! We love altitude, the absolute best trampoline park in San Jose read more

Altitude Trampoline Park - San Jose - Trampoline Parks Near Me - San Jose, California

Wow! My daughter had the BEST time at her birthday party! The staff was super friendly and helpful, the location is very clean and tons of fun! Navaeh was our party host and she is AMAZING! She checked our guests in at a separate kiosk so that they didn't have to wait in the long line, had cute socks ready for them, and made sure we always had full pitchers of lemonade and soda. She brought the pizzas out right on time, hot and fresh! We were surprised they were so good! They only charged us for the children that actually attended the party and provided tablecloths, plates, napkins, cups and forks. It was so easy and enjoyable! I would highly recommend a Sunday party right at 11:30am - it's not as crowded and try to get Navaeh as your party host - she's the best! read more

0 stars. Owners are greedy. Staff clearly are overworked. Charging $40-$45 per kid for a birthday party and providing just one table for the whole party. Attendees all crammed in ONE table. This isn't in one of their 5 private party rooms either. They're using tables meant for general population as party tables. Their staff mentioned that in peak months, they book up to 28 parties in one weekend day! Greedy greedy greedy! read more

Party went well on a Friday night. We had the only room out of the multiple rooms they had. Novea offered a quiet room so I could rock my newborn to sleep. 10/10 would recommend due to that being accommodating. Thanks. read more

great place to let the kids get all their energy out! everybody had so much fun, and the food came out fast and FRESH! would recommend for parties! read more

I strongly suggest a staff member to be monitoring the dodgeball area in particular vs just passing by, every time there are very aggressive kids who don't play by the rules and can hurt other kids, for example a much older kid kept purposely smacking my son with the ball in the back/face at very close range on purpose which made, parents nowhere in range and staff members on other side of the gym, made my sons experience very sour. Since there's no guidelines there's little kids and older kids all mixed in together bumping into each other since there's no limit on how many can be there at the same time and not enough balls for everyone read more

No one ever picks up the phone or returns your call. Neither do they respond to the "contact us" Terrible customer service. read more