I'm glad that their online order and pickup works so well. Ordered customized burrito, bowl and chips with guacamole and salsa to go. On time with pick up and just as ordered. We'll be back. Too hungry for photos, I'll post photos with my next visit. read more

Chipotle Mexican Grill - Considering it's black Friday, no crowded, online order pick up on time. - Mexican Near Me - Willowbrook, Illinois

Online order - disappointed the mild salsa was forgotten on my steak tacos. It was VERY dry & the other ingredients were minimal. I also had a burrito bowl, which I threw away because the rice was not thoroughly cooked! You can tell in my picture the rice is still small and undercooked. It was so hard & the bowl was also dry because of the minimal tomatoes, corn, & sour cream. The chicken was dried out as well. This used to be my favorite location, but this is the second time I had an issue within the past two months. My boyfriend also mentioned the rice on his bowl was hard. This is frustrating for sure. I'd rather have my money back then the pepper chat giving me coupons which requires to spend MORE money. read more

Chipotle Mexican Grill - Mexican Near Me - Willowbrook, Illinois

This location has gotten so bad. No idea on how to portion appropriately. Bowls either stuffed to the brim with rice and very little of everything else or just skimpy over all. Also always out of stuff! Idk what happened :/ read more

Picked up lunch yesterday. They did not have crunchy taco shells Said they didn't make any that day. Food was not very hot. He did warm up flour shells in the press, but it didn't help much! Had guacamole, cheese sauce, chicken and barbaco meat Everything was just ok Will not be going back for a long time!!!! read more

I actually gave this location a second chance, After being disappointed several months ago with the service and cleanliness. Well they failed again. How disappointing to received steak bowl with most of the meat was fat and gristle. It was really disgusting. I will not recommend this location to anyone. Owning a business this was a very sad to see that all young people with no mature adult in the location. It's not even worth the effort to go back there to complain about this. UGGGHHH !! The Health department should be advise of the lack of cleaning of the tables or floors at this location. read more

Lied that they don't have steak and guacamole even tho I saw her cook and cut up fresh batch of steak. after checkout I saw guacamole when asked. She said reserved for online only. When asked for manger she lied and said the she is . When I asked for refund the manager came over asked what happens and proceed a refund Very unprofessional will not go back to chipotle again. read more

I received 5 star service today from the cashier youmier. He was patient and helpful. The manager served me when I came in at shift change. I am so grateful that this is open so close to where I live. read more

Enjoying my post workout meal, not. Never have had an issue with this place. Was treated disrespectfully, quantity of food added to the bowl minimal and most of the sides "were not available for the day." Never going back to this location. read more

Great service, fast paced ordering, good food and a lot for the price. A++ Come here a lot, and will continue to come here often. read more

Terrible service. We made our orders clear twice, and still got the order wrong. Ingredients were also skimped out on and unfriendly service

I have been going to this location since it opened and it used to be 5 stars. Now the portions are getting really small for the money spent. Yes I know I can ask for more rice, beans, etc. But I shouldn't have to and I didn't need to before. New management has not done this location well, staff not friendly, stale chipa, and smaller portions just might make me find a new location. read more

I have no problem with this location if you are there to order in person or pickup an online order -- just make sure you check it before leaving. My issue, however, has to do with a delivery order I placed via the Chipotle app. I paid the additional delivery fee + a driver tip to "hit the easy button" because I'm sick and didn't feel like making the 25 minutes round-trip drive with 4 kids in tow. How dare I be so lazy, right? 1. My food arrived 35 minutes ahead of schedule. Maybe this isn't a big deal to the average person, but I was anticipating that my food would arrive between 4:55-5:10, not when it arrived at 4:20. Kind of early for dinner, but eating a little early never hurt anyone I suppose. 2. Ordered a kids meal with fruit, and it came without fruit. Very clearly marked on the receipt/order. They also forgot my apple juice, but I didn't realize that until much later. 3. Ordered a chicken salad, and they managed to get everything right aside from the fact that they forgot the actual chicken on it. Who forgets chicken on a chicken salad?! Again, very clearly marked on the order. I called the restaurant. They said the only way to get a direct refund would be to call customer service, and that would not replace my food -- just simply refund for the food items they got wrong and delivery fee. If they mess up your order they don't simply make you a new one and send it out... you literally have to come in and pick it up, which was exactly what I was trying to avoid in the first place by paying someone a delivery fee + tip. After 10 minutes on the phone, and 25 minutes in the car I finally arrived home so I could eat my mediocre salad just in time for my originally scheduled delivery time. Mental note: Just order pizza. read more

Never ever order from here online. They will either get your order wrong or are very skimpy on the toppings. They do this cuz they know they can get away with it since you won't notice until you get all the way home. And they know most people are not going to drive all the back to make them correct it. But I think most Chipotles are guilty of skipping on online orders. read more

100% food poisoning. Be aware. You've been warned. They need to supervise better. Disgusting. Basically we ordered chicken bowl and quesadilla. Within 2-3 hours after 100% food poisoning all night and today. read more

I haven't been to Chipotle in a long time. I decided to brave it again. I have found it is hit or miss. The guacamole or pico de gallo is often mushy or the beans too bland, but every once in a while the stars align and it is pretty good. This time, it was not bad. Oh, and Joe says, "Where's the pizza?" read more

This location has become absolutely awful. Last 2 times I have been here the store has been trashed. All tables dirty, actual garbage on the floor. Definitely doesn't inspire confidence eating their food. Online order was delayed. Multiple customers standing around waiting for their orders. Staff seems disinterested at best. I will now avoid this location. read more

the few workers they have are fighting for their lives whenever i come in. makes me feel bad for them. They clearly have a terrible field leader because it seems that all of their managers have quit since he came into the picture. This Chipotle needs a better leader at the top running the store because this is not how it was at all prior to their current field leader whenever i'd come. good luck with that guy! read more

Ordered a steak bowl and I was unable to eat it as the the steak was tough and fatty. The restaurant needs to be a lot cleaner!

I am disappointed. No matter how many times I order online they WILL ALWAYS make my food wrong/pack the bowl. If people knew how to do their job right I would have all the right items in my bowl. When I wrote a complaint instead of getting my money back I got a free drink????? What the heck is this? Get it together chipotle I'm sick of this read more

This is the slowest chipotle ever. Avoid during prime lunch/ dinner hours. Watching one man build the food while the cashier just sits there twiddling her thumbs with a line out of the door was very cringe. read more

Every time I place an order online to pick up from this location, they mess the order up or forget something. Very frustrating.

We usually have a great experience but last night at 5 pm the restaurant was out of the veggies, and had very little chicken or steak based on our order. My husband's buritto was about 2/3 the normal size with very little brown rice and steak. My chicken bowl had 6 pieces of chicken with an overload on the white rice. We always get the same things so a huge surprise. The big reason was that 6 boxes of catering went out the door ahead of us. We assumed that is where the veggies, chicken and steak went. read more

I appreciate that Chipotle is trying to offer more automated ways to support customers but the lack of follow up from customer service is so disappointing. I have talked to Pepper multiple times with no solution or follow up. I submitted my concern/ problem THREE times via support with no follow up. Which is mind blowing to me. I did speak to someone on the phone for an hour while he confirmed what I was saying was true but told me he's not authorized to help me so he sent me an email asking me AGAIN to submit my concern. it took a week for him to respond and it was not satisfactory. I wrote back saying as much and it has been over a week since then. There has got to be a better way to resolve concerns!!! when I talked to the store manager he offered no solution other than to connect me with customer service!!! seriously? I use to love Chipotle but the customer experience is so poor I just can't. read more

I've never had a bad encounter with them until today. They're were stingy with the rice and they didn't properly wrap my food. My Bowl spilled all over the bag by the time i was home. Be careful here ! read more

Super disappointed in this store the past few times my family has visited but tonight was worth a ZERO star review. The service was terrible, rude, and down right disrespectful. To spend almost $50 a trip I should not have to beg for anything. Weither or not the worker heard me or not when I asked her to add lettuce that was omitted from my order you would have thought that handful was her last dying breathe to hold onto including her dirty look to top it off. We couldn't even sit in store as several of the tables were full w customers and also what looked like someone cleaned out their office and left it on the table. We weren't shocked when we had to leave our garbage on the floor next to the receptacle because it was overflowing from the top everywhere. Every single employee tonight was dismissive, rude, and arrogant. Out of guac/beans/scraping the white rice from the container. I asked if more rice was coming I would wait. Was yelled out and told no! We're out!! I laughed in the response as it was 7:15 and not close to closing. I have many places to chose from and sadly will not be choosing chipotle again. read more

walked in at 9pm with one more hour to be open and they were out of rice, beans and veggies and said they were out for the night. IF YOU ARE OPEN TILL TEN YOU SERVE EVERYTHING / MAKE MORE TILL TEN. read more

What on actual Earth is going on with this location? The past few times we've come it's been a bit of a mess--orders made wrong; out of ingredients. Today July 2 was an all around disaster. We placed an order on the app to be ready at 9 PM. Arrived at 9 with only one customer in line. The food wasn't ready. The ticket for our order was lying under the burritos on the counter. I was informed they were out of white rice, guacamole, and onions and peppers. Awesome. I asked if they were making more but the kitchen was already shut down even though they are open for another hour. All around the food prep counter was food debris....piles of lettuce, cheese, random meats, spilled sauces. It looked filthy. She began preparing our pick up order with the remaining ingredients left for the night. When I asked for two containers of extra hot red sauce, the cashier bagging my order literally tossed them Upside down into the bag like they were napkins. I asked her if she was kidding and got a sullen stare back. I tried to upright them, but when I got home discovered one had opened into the bag all over the food. Seriously. Who is actually managing this location? The food wasn't ready. They were out of ingredients. The kitchen was closed an hour before closing. And their teenage employees are sullen and indifferent. read more

Really poor customer service today from the woman I spoke to on the phone. I called to inquire and inform about an item missing from my order this evening. The women told me there is nothing they can do. She was not willing to refund me or replace the item. I informed her that I was disappointed and she said "okay bye bye". YIKES! Time for some new employees or a reality check. read more

I started ordering online due to arriving at restarant and them only taking digital orders. I drop it off to my son' at school. Lately he told me the bowl was half filled and freezing cold. So today I pick up the order and that's exactly what I found. When I approached the man behind the counter he was completely rude when I asked him to remake the bowl. He basically threw it at me...I will never go back to this location again. read more

They are the most rude staff I have ever experienced !! They short changed us two gift cards and are unwilling to give us the cards we paid for and didn't receive !! They tried saying we dropped the cards! Terrible customer service ! read more

The absolut worst Chipotle I have ever been t. they had no vegetables and very poor service. Young lady yarning not covering her mouth. only one person wearing gloves. if I can give less than 1 star. I would. Never again would I visit this location. I would drive out of my way before coming here. read more

This location horrible. Attitude, very little serving, not really kind people work there, my first time there a definitely last... love chipotle but this location never again read more

I come to this Chipotle at least once a week. Compared to other Chipotles (eg. UIUC campus in Champaign) this one rocks. Their burritos are HUGE! I'll be coming here soon again! read more

Food is okay, but portion for my bowl is horrible. I don't understand why the ladies serving the food today had such disgruntled looks on their face and were so stingy. I never been to a Chipotle where they are so stingy with the ingredients in the bowls, including LETTUCE! I asked for steak and chicken bowl, the lady said ok, and then I asked may I jave fajitas too. She put the fajitas, and then asks me what I want again. I repeated steak and chicken, she only sprinkles a flat spoon full of steak in my bowl(about 3oz) and moves along. I'm not gonna bother repeating myself to someone who walks away. Then comes the veggie sides....I literally have sprinkles of lettuce (as you see in the picture). This portion is ridiculous. My bf got bigger portions of the ingredients than me, including LETTUCE (the cheapest ingredient in the bowl). Food can only be so good if the service is bad. read more

Chipotle Mexican Grill - Such a small portion when almost all the ingredients were asked for. - Mexican Near Me - Willowbrook, Illinois

Because this location is basically almost always out the door expect a 20-25 minute wait in line. They try to move as fast as they can, but at times when it gets this busy you just wonder if they can just have someone else added to manning the line. If you have a big order, small order, or just don't want to wait in line, order ahead of time online! Huge time saver. All you'll have to do is go to the front of the line to pick up your order If i eat here 10 times the following will happen. 2 times the rice will be undercooked (there's nothing worse than undercooked rice!!), 2 times the chicken will lack half the amount of salt and spices it usually has, 3 times they'll jip you on an ingredient or another, 3 times the meal will be totally spot on, I'll hear angels sing and my stomach is happy. This location tends to be predictably inconsistent with how the chicken, rice and guacamole taste and is prepared depending on what time of the day you're here. Today was one of those times that not only did I get undercooked rice, I was overcharged. Whatever, I figured it out with chipotle's customer service so I'm not too terribly put off by that now. TL;DR: Lines can get out the door long, with waits up to 25-45 minutes. Order online ahead of time to minimize your wait. Your order will always be a surprise (Chipotle Roulette!). Sometimes you'll get more, less, absolutely perfect and spot on, or the meat will taste like it's been diluted in water. Check your receipts to make sure you aren't over charged. read more

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I must admit that I am biased when it comes to Chipotle but this is definitely my favorite one I have come across so far. read more

Chipotle Mexican Grill - Oh the things i will do to win 20yrs worth of burrito... #adventurrito - Mexican Near Me - Willowbrook, Illinois

There is something about that vegetarian bowl that makes me just crave it every now and then~~~which makes me come back every now and then. As in other reviews, I state I am a creature of habit when it comes to food. So, their veggie bowl is my fav and my one and only delight from them...with chips of course!! Not that I don't eat meat...I just have had a love affair with vegetables since a baby and it has never left me. As my favorite meat of their's is the carnita's a.k.a pork....yum in every way...love the fall apart, melt in your mouth. Besides being creature of habit of food....I am a girl that likes the extra's :). I don't tend to do 300,000 things on my bowl (just like any other food choice) but the couple items I like to get (rice, beans, sour cream, cheese and of course the guacamole) I would like a good portion. I love their rice, love sour cream and the guac....OMG LOVE!! The only problem with Chipotle, is I always feel like I am begging. This is my huge pet peeve about Subways and I feel Chipotle is like that also. The thing about it is, you could have every single ingredient on your bowl, taco, burrito, etc. So, when I don't get every item, I expect the individual not to play the game of "little more". Don't miss understand me that I am wanting a gallon of each item, it's just the attitude of when you ask. I have seen this thru various locations, in which maybe the extra comes out of the individuals paycheck or strict corporate rules. Who really knows, but to be made to feel guilty about asking for something when your not getting other things seems somewhat silly to me. And now for the finale...the reason I give three stars is because of the pure fight ALWAYS for the guacamole. It is INCLUDED in the price of the veggie bowl. I don't understand how they are generous if you order meat, but when ordering the guacamole...it is a battle. In which I may be wrong on this, but I am pretty sure the cost of avocados is cheaper than meat. But, who knows maybe it's not and must be protected like the holy grail. Regardless, this is my main frustration with also sometimes the chips not being fresh. When your getting chips at $1.69 (I think...don't quote me...but close too it) I would expect it to be fresh. Hence you could almost get a whole bag of chips from the grocery store around same price if you are a smart shopper. I do believe Chipolte offers a good, quality food which is quite tasty!! I just wish (like other various chains) it wouldn't always be such a battle if you want something extra. The world will be a better place when big corporations realize the value of customer service, with the combination of common sense of this simple matter. Overall, LOVE the food, hate the battle!! If your a person that goes with the flow and not so particular (okay I said it & admit it, but my directness resolves any confusion on what I like and want :)-which it's best to be honest , relieves confusion) then it's perfect score for you!! read more

Very mediocre, even for chipotle. The workers were Wearing their masks below their nose and only on part of their faces.It was somewhat not clean and the Covid precautions are not to up to code. read more

My husband and I love Chipotle. They provide a consistently delicious meal every time we go here. The salsa is good, the meat is good quality, they have delicious chips and guacamole. Do I think it's the best, most authentic Mexican restaurant? Certainly not, but it's delicious for what it is. read more

Terrible portions in person and online ordering. I shouldn't have ask for a normal amount of Pico or meat. And when I ask for a normal amount of steak they respond with "you want double meat" find a new chipotle to go to this one is trash. read more