Manager Adrianna has horrible service, my order was made at 7:22p when my delivery driver was there she asked for a new driver at 8:16p after my food was cold and it's not 8:53p and I still don't have my food I do not recommend this location she is horrible with management & being transparent on the status of the food read more

Buona Beef consistently delivers great service--staff is friendly and efficient no matter how busy it gets (and it's always busy!). The food comes out quickly, and the portions make it a solid value for the price. It's a reliable go-to when you're craving a hearty, satisfying meal. read more

Just went there line around building. Person who was serving me said certified trainer. Didn't know what he was doing. Normally pay then move up. Terrible service read more

Usually order through the drive-through. Food is usually good, although sometimes a little sloppy with the beef sandwiches. It seems sometimes they put so much juice that the entire sandwich false apart when picking it up. read more

I went back to Buona today because the manager, Ed, kindly gave me a coupon after a past order wasn't right. Since it had to be used in-store, I stepped out of my comfort zone and went inside instead of the drive-through. While ordering, the cashier insisted the code had to be in the app, even though I had told and shown him the message Ed had texted directly to me. That made me feel unheard, but thankfully Ed came over, remembered our conversation, and had the cashier put it in; it worked without a problem. After completing my order, I had to put on my headphones to self-soothe, because otherwise I would've left, and none of it, the coupon, the money, or even the food, would have mattered. The food came out quickly, and the woman who brought it out kindly made sure I got my cookie. I'm grateful for the kindness, but I just hope that in the future, customers can be heard the first time. Moving forward, I'll be sticking to the drive-through. read more

My first time eating at Buona. I was driving by after work and decide to stop here and grab some food. The young lady behind the counter. Lilliana was very nice and friendly. There is a wide menu selection that features Italian beef, pizza, pasta, burgers salads etc. I decide to order the Italian Beef dipped with peppers and a side order of fries. Quick service. I didn't have to wait long to order my food or receive my order. Nice space dining area and decor. Now the rating on the food. My Italian Beef was ok but the peppers overpowered the season of the beef. My fries were too hard to eat. Good service but I was disappointed with the food. read more

See all

I went there today and ordered a beef and a LARGE fry. The fries didn't even show out of the lowest part of the container. They only charge $4,49 for that crap. I'm pissed and won't go there for a long time. Total ripoff. read more

I am very picky about my food. Very picky! This restaurant delivers in all aspects. When I ask for my beef sandwich to be BAPTIZED, they really do that. Their sandwiches are also very flavorful without being too salty. I even like them better than Portillo's. They're also not stingy on their cheese either. Their customer service is also excellent. One time they mislabeled me and my husband's sandwich. He ended up taking my sandwich and I had his. I was so upset about the mixup that I didn't eat lunch at work that evening. I called the manager and told him what happened. I was able to come back the next day and get a replacement sandwich. Whoever that cashier is that works in the morning, they need to keep her. It is so refreshing that they have an upbeat and positive person that's working in the front. That sets the whole vibe for the restaurant and makes the customer want to come back. My husband agrees! read more

I had never eaten at Buona but decided to take advantage of the promotion they had for Italian Beef Day. With the app, you received a free beef sandwich with one topping. Ordering in the app was super easy. I got the beef with hot giardinera. You can also indicate if you want the sandwich dry, dipped, or baptized. I chose baptized, which was perfect-not too wet, not too dry. The sandwich was delicious. Meat was perfectly sliced, tender, and it had a good amount of giardinera. I also ordered onion rings, which were tasty. The ordering and pick-up process was easy as well. Just place the order in the app, and when you arrive, they have an area where the orders are placed. You just find your order and go. I'm glad I had a chance to try their food. I plan to add them to my go-to places. read more

The food came out relatively fast for what we ordered. We ordered a pizza, beef sandwich, a salad, and two dogs. Overall, I enjoyed the food and the drink selection. A good place to bring the family for a quick dinner and have everyone be happy. read more

Beats Portillo's!!! But tonight surprised us as the two 5" Italian Beefs with sweet peppers were not anywhere near 5" in length, barely 4", if that. They were as delicious and flavorful as ever, but come on! What's up? No shrinkage in price! Hope it was a one time fluke. read more

Crap shoot that your order will be filled correctly. Last time tho I paid for an extra dressing for my salad - when I arrived home there was not one in the bag. Time before I asked for hot and sweet peppers on my beef sandwich - only sweet peppers on the sandwich when I unwrapped. This time I ordered a pizza and it was overdone and brown tending to black! And they had the nerve to put this burnt pizza in a box and hand it to me! Place is poorly run and I am just not going to get food from here again. That's it! read more

Haha, just left the drive thru, picked up 2 beefs baptized, hotdog everything ( hillside is a near suburb of Chicago), fries. Brought lunch to my mother's. Buona put KETCHUP on the hotdog!!! Apparently they didn't read their own menu description... Chicago-Style Hot Dog All-natural beef hot dog piled with mustard, relish, onion, sport peppers, pickle, tomato + celery salt on a steamed poppyseed bun. THE FOLLOWING COPY IS THE CLOSING STATEMENT ON THE CHICAGO-STYLE HOTDOG DESCRIPTION... "It's Chicago, there's only one way to eat a hot dog." read more

I called the GLENDALE HEIGHTS location a few days after eating at a Buona location much closer to me. I didn't want to call that location as didn't have a "great" experience based on several issues. The first person I spoke with was Arianna as the other store said my phone # did not come up in their system preventing my points from that day's purchase from posting to my app. And, after I updated app at home, I wanted to add my earned points but had a few questions. Ariana was AWESOME-so helpful-told me I could enter UPC code, rather than scanning QR image. I asked to talk to her also AWESOME store manager, Josh, to tell him how AWESOME Ariana was-much appreciated after a less than "great" experience at the other location re: more than one issue-not the usual experience tho. He was very empathetic, apologized at least a few times for the experience I had at the other- which was totally unnecessary as not his store. Based on my experience with Ariana & her Manager, Josh, I would most definitely recommend their Hillside store based on their caring attitude - especially, it was not their store where I had issues. read more

I always order Italian beef, the same way dipped. a scale 1 to 10. I give it an 8.5. The bread was nice and soggy the seasoning taste consistent through out not watery at all. Pardon spelling bark to text. read more

Phenomenal location and experience! Wanted to get a great evening snack. Tried their new char grilled chicken burger along with their gravy bread and a fry for the side. The food was made really well, really timely too. Everything tasted delicious and outstanding! As im dining in, the staff here definitely works really well here. Definitely a shout out to the floor manager who is seamlessly doing multiple duties while the rest of his team works like a well oiled machine. The building interior and exterior wise is beautiful and feels brand new. Atmosphere is quaint and not noisy like most of the Buona's I've visited. Highly reccomend this place read more

The preferred way to order is on one of their two gigantic touch screen kiosks. I had never tried an Italian beef sandwich, though I do know my way around a French dip or a Cheesesteak. Theirs was delicious. Very nice tender bread, and tender, nicely spiced beef. Their onion rings are top-tier. I would definitely eat here again if I'm in the area. read more

Great consistency in their customer service and quality for years!!! Food is always good and good value.

Buffalo RANCH chx salad ordered through DT. No RANCH. Had to ask for he drink I ordered at pickup. Salad was still ok. Service was friendly. read more

BEWARE!! I just ordered and received some of the worst food ever!! Beef was chewy and fries we were told had been changed to a crinkle fry format a year ago, but as reference we ate there within 60-days and the fries were the same as before which is why we order, but they were burnt and greasy. Its hard to believe in these pressing times why a restaurant of this reputation would change their quality!! Very disappointed and will not return!! read more

So last time we ordered a meal pack to go - it was a while ago - it used to include everything in one price- now they not only raised their prices to an exorbitant amount but they charge separate for the bread!! That's the last time we get food from buona read more

I ordered the cheese burger and cheese fries and immediately after I ate it I felt super sick.

I got a tuscan salad with Tuna and you can see what I got in the picture. The salad had very little tuna and cheese. I don't understand why they change their quality so much. I used to take the same salad and it was great but lately every time I am buying the same salad I get disappointed. Today was once of the worst time. No ingredients what's so ever. So so so disappointed. read more

Buona - Pizza Near Me - Hillside, Illinois

This is a great fast food restaurant! The staff are nice and inviting and they prepare your order pretty quickly and properly. I'm new to this vegan journey and they now have the option for a vegan Italian beef. The first time I tried it, I got it in a bowl with no bread and it was so surprise how much it tasted like meat. This is my second time purchasing it and I order it the traditional way. I must say it is pretty good! This place is great for a quick bite to eat. read more

Buona - The Buona Menu - Pizza Near Me - Hillside, Illinois

In town (Chicago) for work. Looking for something for dinner that I cannot find in Cincinnati (hometown). I've eaten at Giordano's just down the road from the hotel and decided I'd had enough pizza for a while. Found this place on Yelp (Yeah!) I've had Chicago style beef sandwiches from Portillo's before, so I thought, "Give Buona's a try. it's close, reasonably priced, what the hey!" Very short drive down the road from the hotel, got an order to take out. Almost stayed there to eat but decided not to No particular reason. It seems to be a typical sandwich/pizza restaurant. Not Horribly noisy, but hard tile floor, open ceiling (no sound proofing). it wasn't real busy at the time, so I couldn't get a real idea of how noisy it might get. So I can't really say noise levels were high or not. Typical seating, tables and chairs, decent lighting. Nothing really fancy, but clean. Service at the counter was quick and efficient and friendly. So, on with the food! Like I mentioned, I decided to give it a try... Good call! Variety of sandwiches. I got the 5" beef, classic, with Hot peppers on it, fries, side salad and a soda (or pop as it's called in Cincinnati) Fries were done perfectly! Crispy on the outside, soft and tasty inside, not greasy at all. Perfect! The salad, well, a bit too much chopped cucumber, and I asked for Caesar dressing, got Italian. it was OK. But! The pie'ce de resistance was the sandwich!! Oh my ! Plenty of beef, just the right amount of peppers! Wet with sauce/juice, but not messy (you can get it with different levels of juice: dry, normal, ends dipped, and completely submerged!) I got the classic which was perfect amount of juice. Flavor was great! I usually stay in this particular area for work, so , I will DEFINITELY be visiting this Bouna's for dinner next time around! It was Excellent! Recommend it for sure. (Only gave four stars due to the mix up on the salad) read more

Today's experience was a disappointment. Beef sandwiches were full of gristle. Salads were tasteless and potato salad warm. To make matters worse some patrons were facing west and the sun was blinding. The manager was asked multiple times to lower the window shades. Requests were ignored. Too bad, we usually enjoy our visit. read more

My go to italian beef spot whenever I come back home to Chicago from California. I would choose Buona over Portillo's and the others any day. The bread is never too soggy, the portions are great. The best part for me is their giardiniera! It is the perfect combo of spicy yet flavorful. It compliments the sandwich perfectly, without burning your mouth off. My tip - get a beef with both sweet and hot peppers, THE BEST! Cannot wait to have a beef with sweet/hot over the holidays soon! read more

A very good chain that maintains quality and service. For kETO the bowls are great. I must say the pizzas looked very delectable. The shop is clean and service is great, read more

Firstly, I am so grateful for restaurants being open during these unprecedented times. With that said, it is still a business with suppliers and consumers. We had a busy day running errands and out of convenience we chose to visit Buona Beef (drive through). We purchased 3 kids Chicken tenders with fries and apple juice and one cheeseburger with a vanilla shake. We paid. Waited for the bag. Checked in the bag to make sure we had everything we purchased..and...WOW. The disappointment. The chicken "tenders" were hardly even tenders. They were these diminutive pieces of chicken. If consistency is key with take out..that severely lacked here. We purchased an air fryer and we will just choose to do our tenders and fries from home. I didn't go inside to show the establishment as my husband was embarrassed but I do not believe in $30+ it cost for mediocre. THAT is just plain embarrassing. read more

Buona - These are the "chicken tenders" that were rendered on OCTOBER 4 (3 PM). Yikes. They were 2.4 inches short. - Pizza Near Me - Hillside, Illinois

See all

GREAT beef. Husband had the dipped 10" w giardinera and even though I'm not a fan of Italian beef, especially when dipped, but when he opened the sandwich it smelled DIVINE. Fries are so good you don't need ketchup. The staff is so nice despite everything and service is super speedy! There was an incident during our visit with people forcing their way into the patio and being a little confrontational when asked to leave. The manager (?) handled them with grace despite their protests. This location is a little far for us but next time we're in the area, will definitely swing by. read more

Formerly of Chicago, but now living in Dallas, and needed to get a Buona Beef fix. Only had gone through the drive thru in the past, so the first time inside. I looked around and the staff was attentive, focused, friendly, and when people are enjoying what they do, you get a good product. Did the chicken and avacado protein salad, but after a glass of wine, washed it down with a Chicago style hot dog. My wife enjoyed her meal )chicken avacado salad) as did my son (two meatball sandwiches). Although it was busy (good sign), there was no wait and the manager (I believe Javier) had the place running like a bee hive. Worth the trip to Hillside! read more

I really enjoy their beef and sausage sandwiches (combos), and the pasta salad. I like to extra juice and hot giardiniera on side, so I can spice it up as much as I want. My guest ordered the slab of ribs since the are on special on Sunday. The Hillside location has always been great and I have been coming here since they first opened this location. They again did not disappoint me and everyone was friendly and the food was outstanding! read more

Never gets order correct. Never. Tried for a few years. Just once I would've liked a correct order. Disappointed. Used to love this place. Chicken tenders are so small now. More like nuggets. Prices go up, portions go down. read more

Good service. Friendly. I love their hot dogs Not a big fan of the Italian beefs. But burger and hot dogs are good. I got kids meal pizza 6/7/2020, the crust was so very hard that I could not eat it, so I certainly would not feed it to a child. So it's a thumbs down on their pizza for me. read more

I like this spot for a restaurant. It's very convenient to Oak brook and to many nearby burbs. I just tried the new grill chicken sandwich and was very impressed. It wasn't dry or over salted like most chicken sandwiches are. Keep up the good work Buona. read more

I've been to this location many times and for me Buona Beef is simply one of the best. Value, service, flavor, portion size are all excellent. I even tried their pizza at a lunch visit. It was made to order and was very good. Lets face it though, you come here for the beef's and these are excellent. Hey Buona can you hear me calling' ya to come North?? read more

I have been to this Buona Beef for a long time. I really enjoy my experiences here. My Italian Beef sandwich was great! The beef is tender and tasty! My fries were pretty good as well. They tasted fresh. The service is good. The staff are nice and friendly, and my order is always right! That's one reason why I enjoy this place. All in all, good food and good service. I will come back here! read more

Buona - Italian beef with cheese fries - Pizza Near Me - Hillside, Illinois

My go to here is the 7" beef with mozzarella baptized. Such deliciousness. Their cheese fries are banging. Prices are reasonable and the food is consistent. Service is quick. I've never waited more that 10 minutes for my order. read more

If you want italian beef, hot dogs, or burgers go to Portillos instead. Pros: -spacious -Delicious Canoli -big menu Cons: -Dry burgers - fries with a weird texture - Salty italian beef - Drive-thru wait times are long. read more

Buona - Single burger! - Pizza Near Me - Hillside, Illinois

Tried to order take out from here, called twice. Placed on hold for a while then hung up on. Felt like it was done on purpose, both times the lady was laughing when she answered the phone. read more