I do not usually participate in reviews, but today's experience was so horrendous that it compels me to speak up--and makes me seriously reconsider ever dining at a Chili's again.
To start, our party of six was seated at a table where we were all uncomfortably cramped together. It was in between lunch and dinner, and the restaurant was not busy, yet we were placed in a space where it was nearly impossible to cut our food without bumping into each other. There was an open table directly behind us that could have easily been combined to accommodate our group more comfortably, but no effort was made by staff to offer a better solution.
Then came the issue with our waiter, Dennis. From the beginning, he was unwelcoming and did not greet us properly. I explained upfront that we would need two separate checks and was told it wouldn't be a problem. Unfortunately, that was far from the truth.
The food only added to the disappointment. The mozzarella sticks arrived cold, and the burgers we specifically requested to be well done were served pink. Not once did our waiter check on our table or offer refills, despite our glasses sitting empty.
The most unacceptable part of the experience came when it was time to pay. Despite informing the waiter in advance about needing two checks, the orders were not separated. Dennis became visibly annoyed, and at one point, while standing behind my 6-year-old daughter, we heard him curse and slam his fist against a divider wall before storming off. This behavior was completely inappropriate and alarming.
After waiting about 10 minutes, one bill was finally processed and paid without issue. However, the second bill became another ordeal. I had to repeat my order multiple times while Dennis continued to curse and display frustration, making me feel extremely uncomfortable to the point where I asked if he was okay. His irritation was very clear and unprofessional. It took an additional 20 minutes for the second bill to be prepared.
Requesting two separate checks is not unreasonable and should never result in this level of frustration or hostility from staff. As a paying customer, I should not have been made to feel like a burden for a simple request. The cursing, aggressive behavior, and lack of professionalism are completely unacceptable in any dining setting.
Given the excessive wait time and overall poor experience, it would have been appropriate for some form of accommodation, such as removing a drink or dessert from the bill. However, nothing was offered.
This was, without question, the worst dining experience I have ever had at any establishment. I will absolutely not be returning. read more