Different experiences at different times and different days and even different parts of the restaurant. I guess some servers have it and some don't. What I look for in a sit-down eatery is someone who checks up, roughly 12-15 mins apart, make sure drinks are always full, and be a little friendly. Well, it doesn't always work out at this Chili's but my experience has never been bad. Just lacking sometimes. read more

I've been to many locations and this one was okay. The food didn't seem to be as good and the staff seemed to be unsure of what they were supposed to do. It was bizarre how different the atmosphere was from other Chilis . read more

Came in today and ordered a beer like I have done over the last year I have an out of state license which has never been a problem they refused to serve me even after I said it has never been a problem all because I look young. consistency is key when running a restaurant and I feel like they were discriminating against me because of how I look. read more

Hey just a shout out to all you fellow Yelpers. This location/franchise is rotten from the top down. The pervasive apathy of the staff, including the manager is pathetic. I had not been to a Chili's in quite some time and after my experience today, I am sure my next visit will sometime around the 1st of Neveruary! I wish I could make this blog short but no I'm sorry this deserves some detail! So I stopped by today around 4:30 for some happy because traffic was backed up on the 101. The bar was nearly empty and a server was sitting at the bar sharing a "bitch session" with the bartender. I ordered only two items- a Fat Tire draft beer and an order of wings with what I think to be a simple and common request- that the wings be cooked well done and extra crispy. What I was served about ten minutes later was this hot mess pile of tiny, under cooked, over sauced, soggy, biggest insult to Buffalo wings I have ever encountered. I ate one bite of one wing and it could not have been more perfectly, 100% opposite of what I had ordered and been expecting. So I pushed them aside, finished my beer and attempted to use the little kiosk terminal on the bar to tab out, but of course it was not even close to correct so I asked the bartender for my check. She was observant enough to see I didn't eat the wings and asked what was wrong. When I told her they were not extra crispy and a soggy, hot mess she insisted they cooked them "twice as long" (so I assume 4 minutes in the microwave instead of 2). But no worries my phenomenal bartender says she will take them off the tab and then hand me a check for two Fat Tire drafts instead of one. When I called her out on that, she got upset and insisted I had two so I said okay, fine how about you call the manager over here for me and she said sure and left the bar. A few minutes later, a fifty something blond lady shows up, does not even bother to introduce herself and simply says I'm the manager and asks what was wrong. I proceeded to tell her the above experience and her reply was simply " oh well everybody makes mistakes, what are you asking me for here?" I mean really? So that's what they taught you to say at Chili's University! Her apathetic, I could care less attitude is all I needed to know to understand just what is going on at this location. Her base, unprofessional attitude made it obvious she has no standards and therefore neither does the staff! So wow, if you have to go to a Chili's and I have no idea why you would, please for the love of God don't go to this location! read more

I went to Chili's for lunch today and the service was really great, as was the food. The only issue I had was that once our plates were removed the wait staff acted as though we weren't there. My friends and I wanted to sit and chat for a while since the restaurant wasn't busy and not once did the staff come by to see if they could re-fill our tea or if there was anything else we wanted. Maybe the management needs to remind the staff that we are still customers as long as we sit there and taking care of us could also mean a better tip. read more

I recently went to this Chili's for lunch and being lunch it was fairly busy. I ordered the bacon ranch quesadilla and after a couple of bites there was this nasty hard stuff in the quesadilla. My waitress didn't come check on me for a long time so I just sat there making faces. Finally, the manager was checking on the table next to mine, saw my face and asked if everything was alright. I showed him the hard plastic like pieces in the quesadilla and at first he tried to say it was burnt cheese. He leaves to get my waitress after I bang it on the table to show him it's not burnt cheese. The waitress comes over and says "well what do you want us to do?". I tell her I just want my bill so I can leave. The only reason they are getting 2 stars instead of 1 is because when she came back they comped my quesadilla, so I paid for my drink and left and won't be visiting again. read more

Chili's - Two nasty hard plastic like things found in my quesadilla - American Near Me - Phoenix, Arizona

I live right near this Chili's but I've never actually been to this specific one. I've been to a lot and have had good experiences, but my first impression of this place was awful. It was exceptionally cold that day and the host immediately seats us to a booth right next the door, and I ask if we can be moved inwards so the draft of the door doesn't effect us because we just got done with a long outdoor event and we were all freezing. Our options were 3 other booths also still close to the door, because it was the "only open area". I get that there's certain sections that close, but you really can't move us inwards like the rest of the people in there? Which was also really strange to me that there's few people in there, but parties scattered all about. So we sat at the booth by the door and was told we can ask the manager to turn up the heat. Nice. We all originally went there to have a few drinks and hang out, but instead we were all miserable with how cold it was and didn't stay long at all. Second really disappointing thing was how filthy the table was. It was grossing us out. The only reason I'm giving this even three stars was because of our super nice waitress. Maybe she should train the hostess about customer service. I honestly won't be going back to this Chili's. Dirty, not accommodating, and very rude hostess, if that's even what she was. ‍ read more

A good staple. Friendly local service. the buffalo chicken salad is one of my favorites. And you have to enjoy the $5 monthly drinks...

Great service and clean location. The manager Brandi is very sweet and corrected an issue I had right away. I would be back at this location. It's close to home and everyone is very friendly here. Deeann is very sweet and will make time to talk to you and make sure you are taken care of. read more

I often meet people here. They can handle a larger group and there is plenty of variety on the menu. It is a chain with advertising on the table and cookie cutter atmosphere, but if its not broke don't fix it. I'll be back. read more

I ordered the Atlantic Salmon and it was pretty good. Also, my dining group ordered chips and salsa. Kudos for accommodating the vegetarian in our group. Pretty happy. The server was attentive and helpful. Everyone at my table ate EVERYTHING on their plate. Everyone was satisfied and were quite happy. read more

Compliments all around... hostess, waiter, bussers, kitchen & cooks...let's not forget the FOOD. Trio Fajita, rib eye steak and onion rings...hands down! read more

Food is chilis quality, nothinng too special. sometimes service is good (being served by one person) and sometimes it terrible v(was served by over 6 people and messed up order. i just like the margaritas read more

Ridiculous service... Been waiting for an hour now for our lunch... These guys expect us to wait for over an hour on a work day

I absolutely love this place. Had chicken crisper with honey mustard and m in love with this dish. A must visit for all Valley people

My turkey sandwich was excellent and my husband enjoyed the chicken enchilada soup. His quesadilla tasted good but was sloppily put together. Two pieces had no sante fe sauce on them but 1 piece had a glob of sauce. Overall the service was good. read more

Always good service, great food usually little to no wait even on Fridays and Saturdays, the only reason it's not 5 stars is the takeout portion sometimes gets orders wrong, and or gives you cold food so if you order take out make sure you double check the order read more

I have frequented this Chili's a couple of times. The very first time I visited I was thoroughly impressed. Our waiter was genuine and so friendly. I have a daughter with special needs and often times when we go out wait staff tends to be stand offish, but not this gentleman. I wish I could remember his name but I did ask for the manager and gave a raving review at the time of our visit. The second and third times I went here I was not as impressed. The wait staff was not nearly as friendly and the last time I went there I seriously felt like my daughter and I were an inconvenience even though we were the only people in the restaurant for a good 20 minutes. The food is always good however, and I will more than likely still return. read more

We did the 2 for $20 deal, we had the Texas Cheese Fries which were greasy, cheesy and delicious for our appetizer. I had the margarita like chicken and my fiancé had the chicken fingers, fries and corn on the cob. The service was quick and we were in and out in less then an hour. read more

Price: Excellent!!! for $23 including tip we got two amazing entrees. Food Quality: I had not eaten at Chilis for several years, and so I was a little afraid that the food quality might have changed. however, it was superb. The ingredients were fresh: fresh cilantro, fresh beans, gorgeous lime rice. The combinations, moreover, are truly delicious. We also got huge portions. Food Variety: Huge menu. Service: Waitress could have been a little more attentive. Kept me waiting for a refill of water. However, you can now pay right at your table using a tiny table top computer that makes things extremely easy and fast. It will even print out your receipt. It took a few minutes for them to seat us, even though they were not busy at all. Cleanliness: I did not notice anything bad. read more

Worst burger ever. Old French fries probably sitting out for hours. Woke up this morning with food poisoning. I will never return to a chilis location. read more

Lunch with hubby. The server, George was fantastic! The food was good as always and served in a timely manner.

The worst experience I have ever had at a Chili's. Hands down the most unprofessional crew and management I have seen. Will not be returning. Waitress was rude and insincere the entire time. When addressed with the manager he was unable to fix the problem and even double charged us for a portion of the meal! The margarita I had from them was excellent as usual. read more

Awesome friendly and fast service from Sarah tonight, and my steak was cooked to perfection! Good job Chili's!

My Fiance and I love this Chili's. Mainly for the drinks and Chips -N- Salsa! The food is ok. We love the appetizers the most. We have only had one bad experience here with service. My favorite drink is the blueberry pineapple margarita and Tito's punch! Always excellent! read more

The food and service were good- The problem was other employees! We were seated in a back booth-Other employees kept talking loud and jumping up and down in booth behind me like two year olds-making our booth jolt everytime! Then they were sweeping next to booth while eating! Get this straight-We are paying guests! You work there! Never again- read more

Ok, so far... no coronitas for margaritas, no Miller Light on draft? Service was good, food good.

This is the worst review I have ever given restaurant. I waited 1 hour to get food and drink. The manager did nothing except make excuses. Totally understaffed and poorly managed. I will never come back. read more

Worst food. Slowest service. Never going back again! Our server Brittany was great but everything else was horrible!

If I could give 0 stars I would. The woman who waited on us was horrendous. I hate to leave a bad review, but I can't help this one. I have a dairy allergy and was very overwhelmed by the menu, which is a usual dining experience for me. When I told the woman about my allergy she scoffed at me and offered NO suggestions. She simply walked away. I order the black bean burger because she told me it was dairy free. Come to find out it has eggs and milk in it and I was sick for days. Nobody bothered to tell me. Horrible. As if being sick wasn't bad enough, having a rude experience is unforgivable. She was overweight and average height, brown hair. Definitely will NOT be back. Yuck. read more

Good food good service, a nice place in the neighborhood to have a cold blue moon and a burger.

I just love coming here for lunch. The lunch specials are such a great price for the amount of food you get plus if you come with a group they can split your check amongst your friends. Just so happened that I left my cellphone behind and they held it in a safe place til I made it back. Thanks Chilis! read more

Called for menu information and was left on hold for more than ten minutes until someone answered and was bounced around to different people, none of which could answer menu questions to the restaurant THEY WORK AT. Looking at stupidity in the rear view mirror. read more

Every time we go into this location it takes about 10 minutes to get greeted then a extra 10 minutes on top of that to have a server come by. We decided to give it another shot last week and again nothing has changed. They aren't a busy store at all. I am a server and am appalled to see how this store is ran. The servers take a long time for any type of service as well as refilling and pre bussing. Lazy.. Wont be back. read more

Went many times as it is very close to my home. But everytime I am seeing the same problem. 10 minutes to get greeted by someone once you arrive, this time after finishing dinner we had to wait for another 20 mins to get the bill , as the ziosk not working.. then we got a wrong bill. Another 10 mins wait for the correct bill.. never going back.. read more

I love coming here with my friends! It always seems to be busy but I typically do not wait at all. All of the servers I have had were very nice, as well as the bartenders. The drinks can sometimes be a little strong, which is a shock at first but I always appreciate it. The food is always exactly how I ordered it and have never had a problem with it, my favorite is the big mouth bites! so good!!! read more

I felt is expensive. Food is not so great. Place is not decent as expected. I dont prefer to go again.

The drinks aren't that strong and the steak is over seasoned. But other than that the service is fast

Went to Chili's for lunch with a few friends after school, and we all ordered water and then later my friend decided to order a different drink and the waitress acted as if it was huge hassle. I had asked to have a order of chips and salsa and she turns to me with attitude and says "So that will be on your bill". She said you can swipe your card on the little kiosk or cash, and we told her we were paying with cash. Then we had to wait 30 minutes to get our check. Also the chicken crisper's were anything but crispy. read more

i have never had such bad service in my life and i have never been so mad about bad service before either. My friend and I decide to go to Chili's for our 1hr lunch break. We arrive at 11am. Within 5 mins of being there we order our food. She orders hers, i order mine, and we order one to go for someone else back at work. We sit there for 45mins without receiving our food before having to track down the waitress (because no one bothered to check on us). We tell the waitress to just bring out food out to-go because now we have run out of time and need to get back to work. 5 mins later we get our food and 2 out of 3 orders are wrong! One was a completely different meal than what was ordered. i ask how long it would take to re-make them and we are told about 17mins. At this point we have 10mins to get back to work. Needless to say, we ended up leaving and going back to work without getting to eat any lunch. read more