Hit and miss here as a food courier. Sometimes they are on the ball and sometimes you'll have to wait 20 minutes or more on an order while they get other orders ready that came in after yours. Make sure an order from them is worth the wait. read more

Lol it makes sense why this place has 2.5 stars. The staff are simply put, some nasty people. I walked in and wanted to sit in the bar area (because I was alone and don't like taking up an entire table by myself). They had a six top in the middle of the bar area and one older gentleman sitting at the end of the table by himself. The hostess said as long as I'm at the other end of the table which was MORE than six feet away it should be fine. I go to the table and some waitresses comes by and says I can't sit there (mind you I have my mask on and not breaking any rules) the man was finishing his drink gets up and says "it's no problem I'm leaving anyway" the waitress still says no she can't sit here, the man says "why" and she looks at me and says yeah "sorry you can't sit here you have to wait until a table opens up", I then tell her that the hostess told me that I could and her response was "the hostess doesn't know anything she's new" lol basically the waitress is stupid don't listen to her lol. At this point I literally told her to F-off and I left. On a positive note due to this imbecile I found a great neighborhood restaurant that I didn't know existed. What a nasty human being, you work at chili's seriously chill lol. I could understand if I wasn't wearing a mask or was being rude but nope she simply felt the need to be nasty. read more

Last night my husband picked up 2 orders of classic chicken nachos to go which we normally love and not a difficult dish to make. The issues were: When he brought them home, one box had about half the nachos of the other box - the picture online shows 12 on the plate and there were 7 or 8 in one box, and the correct amount in the other. There was absolutely NO CHEESE on either order - how is this possible on a nacho dish?? Attention to detail really missing here! There were a few schmears of refried bean on SOME chips, and NONE on any of the other chips. And we paid $10 each for these? Really disappointing because we've never had a problem with our orders from this location before. The only reason for 2 stars instead of 1 is because we're hoping this was a fluke and do like the food here normally. read more

Waitstaff was nice.... the food came out and there was a small portion of berf fajitas... just made a small mention about the portion... BAM!!! these folks take customer satisfaction serious... They brought me out a portion... apologized and did everything with a smile... David the manager stopped by the table to make sure I had enough to eat.... and they were very gracious to seve their customers. ...I am very impressed. ... Thanks David and my server....Jackie!! Ask for Jackie...she will definitely take excellent care of you.... read more

Went today for lunch with my two young children. After waiting 45 minutes for our food, which if you have young children you know is hard, we called the waiter over. He informed us that he forgot to even put in our order and worse he lost our order so we will have to reorder. I do not recommend going to this chili's! read more

Almost half way through my meal I found a hair in one of my sliders. Good thing I rip pieces of my food off as I eat (old habit from braces). ::vomit:: Ughhh. Never again will I be back! -.- read more

They were short staffed but we were seated right away and had our food in less than 20 minutes, server was attentive and friendly and the food was great read more

I don't give a lot of fives...and I don't typically like Chili's...but this place has changed my mind., The Manager Jordan and Team are a class act...Chain restraunts that put value in hiring quality leaders need to be recognized and this is one... Food was well cooked and made to order ( we are a picky family) and the server Shawn was handling probably 8 tables but we were treated like the only table in the house.,, (ok so I know a little bit about server skills) but this guy is primo... Come here folks..trust me., there is a reason why there was a half hour wait...( but THEY got us in in 20 mins) if you want under promise and over deliver....give Chili's in Castle rock a shot... read more

I went to chili's not expecting anything. It's not the best chain out there but it's not the worst, or so I thought till tonight. I went with my parents and sat in their crowded waiting area, only for about 10mins though. We were sat at a dirty table, right next to the waiting area which was so full people were standing next to our table. The waitress was so busy she barely had time to take our order or get us drinks. When we ordered my dad got the Memphis ribs and fries. The ribs came out dry with half a handful of fries. My mom got the appetizer trio. She liked it. I ordered a 6oz steak, med. rare. I was never asked what sides I wanted. The steak came out purple and bleeding everywhere. There was also crusty brown potatoes and dry, rubbery, microwaved broccoli. I asked to have it sent back and done right and the manager came out to the table and asked how I wanted the steak done. "a little pink in the middle or..." the manager asked me. My dad interrupts him; saying " he wants it med. rare." "and new broccoli I added." I don't even like potatoes so I didn't care about those. " oh, OK I'll get that taken care of for you." the manager assures me. Less than 3mins later the same steak comes back out......with the same broccoli (and another portion) and the same potatoes. He sets it down in front of me and asked me to check it out. I didn't even need to cut into it to know that it wasn't done but I did so anyways. It was still purple on the inside..... I decided to go hungry. They took the same steak flipped it over and put some butter on it and called It good. The manager was obviously OK with this cause he brought it out to me. Would you be OK with it? read more

Worst food because the asparagus was not even cooked and the ribs were dry as heck! Dont waste your money! I got the ultimate BBQ combo, never again! read more

Been going to this chili's for years. In my most recent trip here I was disheartened to be seated at a table when there were clearly booths available. This disappointment further continued when I was patronized by my server when giving my order. Her service was less than ordinary. Food was still fine and we got our food rather quickly. But I will not be back if this is the type of standards this restaurant is allowing nowadays. If you're in the mood for chili's take your business to another location. read more

OK, so I never seem to have the best times at chilies but I thought I would give this one a last try. EVERYTHING SUCKED. My waitress Took my order and after repeating it 4 times She still gave it to me 100% wrong. She also messed up the other two peoples dishes. One had the wrong cheese on her burger and the other had a well done burger when they asked for a med rare one. She went to the kitchen to get me the right food and said she was sorry as she was still new there. Before my food came out she gave me a salad I didn't really want. I didn't even get half way through it before another wait person said they were sorry. Another bite in and the manager came over to say it. By the time I got my food I had heard "We are so so so sorry" 12 times. I will say this right now. If you were really sorry about how much you messed up my order you would have 1. left me a lone after getting me my food and 2. discount me on something on my order. The constant sound of "I'm sorry" ruined my meal so much After 2 bites of my chicken I asked for it to go. read more

I worked at Chili's as a hostess and server for 3 years when I lived in Florida. I loved being a server (minus the bad tips, difficult clients, and double shifts) and dining at Chili's is always a special treat. We don't go often because the locations near home aren't quite near enough. Plus, the food is pretty sub-par. Yes, certain menu items are good enough, but the menu's pretty unhealthy. ANYWAY, Mom and I stopped at the outlets yesterday morning and decided to have lunch at Chili's. Not sure if the hostess had the day off or had already finished their shift for the day, but we stood awkwardly in the front of the restaurant for a few minutes before a manager stood up from a booth in the bar to help us. She interrupted an interview to do this, so I was pretty impressed (though I guess I should feel bad for the person being interviewed.) As she sat us down at our booth, she noticed the loud cry of a newborn a few booths away and said, "I think that table is about to leave," which I thought was nice and showed that she was thoughtful and observant. The baby didn't leave until we were almost done with our meal, but fortunately it stopped crying. Our server was friendly and kept on top of refills. The food was decent - I had the Southwestern Wrap (or something with a similar name) which was alright. I was disappointed that the menu described the wrap as a healthy choice and said it came with broccoli. Instead, I received fries, and decided to eat them anyway. Overall, a much better experience than I've had at any other local Chili's. I made sure to tip the server 20%, as she reminded me a lot of myself at age 19 :) read more

Mostly very good food But don't order the Bacon Hamburger a greasy tastless mess .had it on March first in Castle Rock .Not good

I ordered fajitas and my chicken was slimy and not goof. I ended up paying for a mean I ate half of. The service was mediocre as well. My boyfriend got a bbq platter he also regretted. Overall wouldn't go back. read more

This is an amazing restaurant! The food is phenomenal, Jackie always goes way above and beyond our expectations! It's a family favorite

I eat here almost every night. Service is prompt, place is clean and staff is friendly. Once in a while they over cook my steak but they always make it right. Nice plsc read more

Slow. Dry food. Won't be back. We received our food 40 minutes after we ordered, and my boneless buffalo wings were dry and had no sauce on them (they sat under the heat lamp for a while). We complained about them and the head chef took them off the order, which is nice.... but it shouldn't have to come to that. read more

3 stars wouldn't be the correct rating for me, it would be the median for sure. The past few times I've gone there the food has been awful. There are a few things on there that I like. The staff there is absolutely incredible. They always engage in conversation and when you done in the servers are very attentive. So this has absolutely nothing to do with the service/staffing or how the chefs prepare it there specifically. The past 2 times I've ordered I've spent $20 on a meal that I eat two bites of and toss. The food is just one star for me And the service is 10 (on a scale of 1-5 ) read more

First time at this chili's , our first waiter was rude so we asked to be moved, didn't catch her name. But once we were moved Xander and the helping out manager amie (LoneTree Manager) were great the service the food everything.. so that's why they get 4 stars read more

Really, Chili's??!! You insisted that my 60 year-old wife (who has mobility problems) needed to go out to the car to get her ID before you'd take her order for a Margarita?! Needless to say, we immediately left and went elsewhere. Won't be returning to another Chili's. read more

Very disappointed in our meal. I ordered steak and ribs. The steak was very fatty and had too much butter. I do not think it was grilled. The barbecue sauces was too strong and had an odd flavor. The ribs did not have a lot of meat. My husband's burger was cooked on the outside, pink/raw in the middle (the manager took it off the tab). We're visiting from out of town, but will not be returning to chili's. read more

For a chili's it's good. Staff is awesome. Good place to watch sports - good vibe read more

Chili's - Bars Near Me - Castle Rock, Colorado

Let me start with our server Bryan. He was excellent!!! I got the Mac & Cheese. It wasn't the best though. It tasted kinda dry. My mom got the tilapia. She said it wasn't that good. My dad had the margarita chicken. He said it was good. I agree with him too. :-) On behalf of my dad Marissa:-) read more

We frequently go to chiles with our family and I have to say this was the worst experience. We sat for 45 min waiting for our food. Empty drinks on table and the only one we could get to help us was the hostess. The hostess was seating people, bussing tables, refilling customers drinks etc. We finally received our food and it was not right. We asked to see the manager and she did come out after an additional 10 minutes of waiting. I am so disappointed in this location. read more

We live in the area and eat here a few times a month but I'm done. The service is poor about 40% of the time we visit. By poor, I mean really bad like tonight when we waited 10 minutes while 2 different servers simply walked past us. Finally, one stopped and informed us that someone would be by shortly. We waited a few more minutes then left. I did speak to the manager. I got the impression I'm not the first to complain about the service. Food is always decent but it isn't worth the poor service. read more

Love the 2/$22 deal. It is a great deal. Customer service needs some work and the to-go estimations are always wrong, sometimes over 20 mins later than promised. Most servers friendly. read more

Well the lunch going down was great but the stomach cramps & the diarrhea afterwards certainly wasn't!! Either the food was undercooked or we have food poisoning....stay away from the baby back ribs, BBQ chicken & jalepeno sausage just to be safe!! Thanks for making such a horrible impression on my out of town family!! Way to go Chili's...*slow clap* read more

Still The best employees and yokels frequent this place.

Excellent service, horrible food compared to other Chilis. time for Chilis corporate to do what they need to do to increase the quality of this franchise. Overall cleanliness is acceptable, but the food recently was cold, and the order was messed up by the kitchen. New construction in the area will bring competition over time and increased consumer choices means this store will be penalized with lower profits if they keep this up. read more

Tonight we were seated near the kitchen and someone dropped a glass that shattered and sent shards all around our table with one piece even hitting my wife. Not sure how they even had glass since all of the beverages come in plastic. The manager came over to apologize and ask if we wanted any of our dishes remade. While it was a nice gesture, it would have meant our children who were already hungry waiting longer for their food so we declined. Manager stated he would be back around. Never came back around. Accidents happen and I certainly can't fault them for having something dropped. It happens. But being hit by broken glass is not something you expect when you go out with your family for dinner so a gesture such as bringing us a dessert or such would have been appreciated. Perhaps I am expecting too much. We'll be back. The food is generally good and it is a convenient location for us. I guess we'll just ask for a table far from the kitchen. read more

This is a Chili's. We eat here when nowhere else sounds appetizing. Chips and salsa is almost always the best item on the menu; this has been true since I was in high school, year after year, into perpetuity. Chili's is basically the definition of forgettable American food - unless you're getting sloshed in the bar with co-workers from the nearby outlets and taking advantage of the NFL and 2-for-1 happy hours, what's to expect? read more

We had dinner tonight with the family. I must say the serving staff was on the ball tonight. One thing I always like is when all of the servers help each other out to make the dining experience a pleasurable one for the customer, as that's what it should be about. The food was well prepared. It is nice to leave a restaurant and feel like it was money well spent. read more

I ate at this Chilis last night with my family and had the BEST server, Abby (sorry if I spelled it wrong)! She was very friendly and attentive with an upbeat personality and a great attitude. On top of the amazing service the food is delicious! 5 stars for our server and 5 stars for the food! read more

The food was okay and the bar staff was very helpful, the waitress who brought our food apparantly didn't think we needed silverware so we asked twice to get some. That's only reason for three stars. Margaritas were very good though! read more

I used to LOVE going to Chili's - their happy hour deal is great and the food was always good. BUT we went last weekend and found out that they have changed their menu AND their recipes. Their food is awful - the only food that I would recommend that you get is the chips and salsa. If you haven't already gotten this feeling - I was really disappointed! read more

Sat there for 15 minutes without anyone taking our order. Waitress brought food to next table and just walked away. Gave up and left. Don't waste your time. read more

Consistent food quality and service.

This chili's has really slow service and both times I've gone there, they've messed up the bill. Both waiters barley checked up on us. Maybe they didn't like that I was using a free kids meal coupon. I don't think I will be back to this chili's, unless I'm too lazy to drive to another one. read more

I have eaten at enough Chili's to know that this location is awful. The hostesses were rude and felt comfortable chatting amongst themselves about inappropriate topics while we waited for a table, the server was slow and apathetic, and the food was dry (burger, ribs, and crispy chicken). If we weren't starving, we would have walked out. Terrible. read more