I always enjoy a good quick dinner, and Chick-fil-a usually provides it. Today was no exception. My meal was given to me pretty quickly. The dinning room staff were there to clean up tables pretty quickly. The sandwich was hot and delicious. Totally enjoyable! read more

Chick-fil-A - Fast Food Near Me - Saint Augustine, Florida

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Stopped in with my parents for a quick meal while they were in town visiting. Everything was fantastic and Miss Carmen interacted with my 4 year old daughter and ended up giving her a bowl of vanilla ice cream. She was such a sweet lady. Definitely made our day along with my little ones read more

Chic fil a never disappoints, from their organized order taking to their Chic fil a culture of clean cut kids saying have a blessed day. Through the years, they have stuck to their beliefs and have offered delicious chicken and sides. Their soup cured my cold once! lol it's delicious. I love their sugar free lemonade too! Usually in and out, even the longest lines, within 7-10 minutes. Amazing! read more

Faster service at drive thru. Unbelievable ai was in drive thru for 21 minutes which has never happened. Was during my lunch break and I had to rush back to work and not done with my meal read more

Service was excellent, and I thought the mints were a nice touch. All of the staff genuinely enjoyed their jobs. Food was hot ND fresh as I've come to expect from this establishment. The Cherry Berry Sunjoy was not what we anticipated. It was an overpriced arnold palmer. Nevertheless, it would not deter me from returning. read more

Chick-fil-A - This is the only Chick fil a I've been to that served mints! Nice touch. - Fast Food Near Me - Saint Augustine, Florida

Our food was great and Trevis made our experience amazing!! Customer service is always spectacular

I love this location and have never had a problem until this morning. I would highly recommend this place for lunch and dinner, but not for breakfast. I sat in the drive thru line for 10 minutes and I was nowhere near the window to get my food. I finally had to get out of my car, move the cones and get out of line. Normally chik fil a keeps the line moving, but 10 minutes and no movement I can't do that in the mornings. read more

I always enjoy coming to this Chick-fil-A when I'm in Northern Florida. The way they cater to you to offer refills, more sauces, and bus your table -- it's like fine dining. The food was to brand standard with perfectly salted waffle fries, half sweet/half unsweet tea that tasted so good, and juicy chicken sandwiches. This clean & bright location was well staffed and ran like a well-oiled machine. Great job! read more

Love love, love Chick-fil-A. Every state I go to I go to Chick-fil-A. Their iced teas are wonderful the cookies when they're made fresh are so good especially when warm. This is embarrassing to say, but I go to Chick-fil-A every day for two unsweet iced teas and my kids make fun of me with the amount of points that I have the services always great. read more

Stopped in line was incredibly long. Was waiting in the drive-thru line for over 15 min. I was bummed because none of the three kids meals that I ordered had books or whatever they usually add in to them. Staff were very polite I will give them that, but the wait was just too much, and fries were overly salty. For all that I ordered, I really wished the food would be up to par. read more

Chick-fil-A - ows a sign for a fast food restaurant - Fast Food Near Me - Saint Augustine, Florida

Drive thru line was pretty minimal - usually I go into places but I just got done making 2 hauls to my storage unit .. on a hot day. Pop in line, order taken .. then ... nothing. No movement for 15+ minutes. Sun beating in the car, people getting twitchy.. Finally I make it around the curve. 2 cars to go and I'm golden. Both cars literally asked the sweet gal who brought their food for a gazillion add-on's.. ok it's my turn .. I'm at the window and I say "wow, that wait was brutal ". The nice teenager reply's "we ran out of filets". Huh, chic-filet runs out of chick filets .. got it. Grab my bag, off I went. But... I got like only 4 fries that I guess paired great with my large cup of ICE that yielded 3-4 sips of lemonade. The caveat? My spicy chicken wrap was mainly lettuce. This is why I avoid drive-thru's.... read more

We eat Chick-Fil-A everywhere in the USA because of it's basic and "palatable" fare. We know of the politics of the owners and we hope they won't stop taking our order based on the recent SCOTUS ruling (we are poly-theists). Anyhow, this store is totally overwhelmed, almost all the time, but the facilities are clean and of course the staff is young, well groomed, and polite. Yet, no matter how many times we order Mac and Cheese we don't get any in the bag (which I should never have to check). This is not once, twice, or thrice. A dozen times is fair and accurate. This time they disappointed the babies! These poor kids did not get their Mac and Cheese. Check the receipt folks! read more

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Workers are nice but it is the slowest chick fil a I have every been to. Sat in drive through for almost 20 minutes then left. I have never sat in a chick fil a drive through no matter how busy. They had cars wrapped around the building and one line open and only using the order screen no body out taking the orders. Chick fil a is usually better then this read more

My wife and I stopped in for dinner and we were very impressed. The restaurant was very clean. Service at the counter was excellent - super nice staff - fast and efficient. Our food was served at our table hot and yummy. Management checked on us to see if we were enjoying everything. Great job! read more

They need to filter the water they use to mix in their soda, etc. It makes the drinks taste like a swamp. Service is great as is the food.

Long wait, good food. Personable staff. Inside restaurant is closed, but you can still drive-through. The Deluxe chicken sandwich is always good read more

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The service here was AMAZING!!! A big shout to Berry and Johnny, they were on top of making sure we had the best service poss during our visit. They made sure our drinks were filled, that we were satisfied with our meals and also brought out free cookies!! This is by far the best chick fil a I have ever been to! Love the workers!!!! read more

Chick-fil-A - Fast Food Near Me - Saint Augustine, Florida

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The customer service at this location is absolutely horrible. The cashier ringing me up outside didn't offer a discount she provided for the others in my vehicle. I was eligible for the same discount. When I asked politely for the discount she rudely sighed and said I could get it next time. Well next time wasn't the right answer because I already had a discount available for next time, so it's not as if the next trip I could redeem it and make up for her error. I politely asked if she could fix it and she radioed in as they were going to fix it. An employee ran out to my car and asked for my card I paid with. I asked what for as no one made it clear how the overcharge would be fixed. I again thanked him once he explained what he was doing. He brought the card back and I thanked him again. However, days later I got a call from my boss asking me to come come see him as it was reported I screamed and demanded a discount at chick fil a. I never acted in this manner, and this whole situation was turned around and fabricated to be something entirely different than what occurred. I am truly disappointed and in shock how this restaurant conducted itself and the lack of customer service offered. A chick fil a employee made a complaint, told the manager and the Manager called my boss. As a result I was called in to my bosses office and was takes to. My concern is my side was never asked for and the restaurant manager bought what his employee said hook line and sinker. What he does t know is, he was lied to by the employee. I never acted unprofessionally. I have three witnesses to back this up. If a manager is going to call someone's boss to complain, why didn't the manager try to verify the details that occurred and obtain both sides of the story before calling my boss? We have to understand cause and effect as well as ramifications for all involved. That goes with any situation. I am so disappointed in this restaurant and institution that I will never eat here or at another chick fil a again in my life. I have shared this with friends and family and they too won't patronize chick fil a. The moral of the story is always ask for both sides of the story and before you run hook line and sinker with the employees story be careful of the ripple effects. As a consumer I will speak with my money and it won't be spent at any chick fil a ever again. Ramifications. read more

Used to be my favorite place but since the remodel it is overwhelmed. I waited 20 minutes for breakfast on Friday and 15 today. Both were drive-thru orders. Today our order was wrong so we turned around. Once fixed we were at about 25 minutes for a drive-thru. And the hash browns were burned. We love this location, staff and ownership but St. Augustine has outgrown one CFA. As a result of long waits and poor quality I've become sad--we were regulars from 2003 til now. This will be one of my last stops at this location until I see better reviews. read more

Chick-fil-A - Chick-fil-A biscuit that they added brown sugar and pepper bacon to for me!! - Fast Food Near Me - Saint Augustine, Florida

I was at the drive thru at Chick-fil-A in St. Augustine in the morning around 6:30 AM. The vehicle in front of me had dogs and three employees came out through the drive-through and started petting the dogs and letting them lick their faces. This Continued for approximately five minutes. I did not witness the employees wash their hands before returning to work. I asked the employee working the drive-through and she was dismissive about it. I called and spoke to the manager, and she states that this behavior happens all the time. She stated their employees are supposed to wash their hands before returning to work. I see this is a health risk. This is something that should be addressed to prevent disease spread and provide a higher level of cleanliness. read more

This Chick-fil-A location is amazing! Our food was fresh and fast, and MeiChing, Bill & Hayleigh were very attentive during our visit! The store was decorated for the summer, and it was very clean. read more

Chicken sandwich is always tasty. Service is amazing. Really nice staff. They go out of their way.

Never had a bad aka SLOW drive thru experience. Today changed that. Nota rush period either. 2:45 in the afternoon. It's now 3:00 and still in line. read more

The sprite tastes like water. Wait was longer than usual to chick fil an and the staff who gave us our food was just rushed. The tea was warm which makes no sense. read more

I was given the wrong order when I placed a pick up order. when I called back up there to see how it could be resolved Barry answered the phone. he was very rude and condescending with an attitude alluding to me that I was lying. I will not be going back and I suggest you find a different location as well. Bart Gould not be in a managerial position with the way he speaks to customers. read more

The fries are so great! Customer Service is good! They need more low-sodium products. Overall, food is good.

This Chik Fil A causes traffic to back up at lunchtime in an absolutely non-acceptable way. I just sat in the entrance to Home Depot for 15 minutes. The backup just kept getting worse and worse. Home Depot should sue this company, because of this I'll never eat at this Chik-Fil-A ever. read more

I mean, isn't Chick-fil-A always on point? The customer service here is absolutely outstanding. The food is fresh. My kids love coming here at least once a week. read more

Very friendly here! They even allowed me to get a salad when it was still breakfast. Very clean and nice. Would def come back.

I had never eaten at a chik-fil-a. I'm not a fan of drive through fast foods. I tried one of the salads and it was fresh, tasty and filling. Employees were extremely polite and accommodating. This ain't your Burger King!! If I'm in a hurry I would eat here again. read more

Even on vacation in another state Chick Fil A never disappoints! Prompt service and great food as always! Wait wasn't long at all like it is back home so that was definitely a plus! They also had their 3 lane system for ordering down to a T! They know what they're doing here at this location! read more

Started working down the street at Kia a year ago. Today I took my daughter to work and she wanted to eat here. She was so amazed on the customer service I had to leave a comment. Definitely the best I've been to. Staff is awesome. Keep up the great work. read more

Let me start off by saying this one star does not represent the food! Chick-fil-A always surpasses expectations with food quality! Now, the reason for the one star review- since the renovation I've been here twice and both times the drive through line was outrageously slow. The first time I went I waited 45 minutes (dinner) in the line and the second was 35 (breakfast). The issue really is the way the line is set up- once you realize that is isn't moving AT ALL you're trapped in the line by cones and can't get out once you've committed to using the drive through so there goes an hour of your day. I definitely won't be back to this location as sad as I am to say. This is the only Chick-fil-A in the area but the new set up actually made it longer and harder to get your food. read more

Since their renovation each time we visit our formerly favorite family fast food stop- we, have waited in line to place an order 40+ minutes AND they've run out of food. Today- no milkshakes!!! We Really hope they get it together so we can frequent them again. As of now we won't be back until then. read more

Why is it the customers responsibility to check your order to ensure it is correct? Do better. The carry out drive thru baggers need to check, recheck and check again. Too many times, my order is missing something. Then when you call to inform them of the mistake, they act like it is your fault. Why do you need employees who can't get their job done correctly? Disappointed in customer service yet again. Still waiting for a return call to credit my order. read more

I've been going to this location for over 15 years and never once had a bad experience or interaction with an employee, until today. I went through drive through and pulled up to the employee who is supposed to take my order and was immediately demanded my window be rolled up because my dog was barking in the backseat. I asked again confused thinking I might have misheard her, and she responded with "I said roll your window up I'm not about to get bitten by your dog" (my dog would never hurt a fly he just gets excited when he sees new people and is very vocal about it, and had she have asked I would've told her that). After being demanded to roll my window up and refused service, I told her I'd like to be let out of line and she didn't even bother to move the cones, so I was forced to wait for the line to pass in order to get out, never able to order food. Extremely disappointing as I know quite a few employees there and go sometimes multiple times a day majority of the time with this dog. read more

Coming from NYC, all I could say was "wow" I mean seriously this place prides itself on customer service. They bring you food to your table?! They refill your drinks with a smile, "my pleasure"?! They give you mints and tell you to have a blessed day when leaving?! Seriously this type of treatment is foreign to me. Last time I went to a McDonalds in Manhattan the guy couldn't figure out how to use the automated machine to pour soda. Not to mention, the buns are amazingly soft and the spicy chicken sandwich with pickles was pretty damn good for fast food. Please open more near me! read more

I loved there service. All the employees are so positive, bubbly, and very friendly. And I loved the atmosphere there it felt very positive. I would love to come there again. It's very clean inside and and the food was great. Honestly I would definitely love to come back. Best Chick-fil-A yet. read more

This is the most hit or miss Chick-fil-A I've ever been to, they've really fallen off lately.

This was the best chick-fil-a dining experience ever. Thank you to Bill, Robyn, and Meiching for being so welcoming, attentive, and friendly - you made our day (and week!). Because of your kindness, we will definitely be back! Thank you! read more