Terrible customer service. They refused to take my order in a global pandemic because I INSISTED, they take my order through the loud speaker since all the people taking orders were standing next to each other in a group and not following cdc guidelines. I have auto immune disorder. I cannot have someone 1ft from my car window right now especially someone taking hundreds of orders. SHAME ON YOU COVINGTON CHIC FIL A I also called the manager and she was extremely rude. Love this place but I'll never return. read more

Delicious lunch Good drive thru design Professional customer service Clean area. Chicken sandwich yummy read more

I have to say. For fast food chicken. Color me impressed. My hubby has the chicken BLT which he loved and I had their nuggets which I was even more impressed by. They weren't all dried out like I've had from other fast food places. They were moist but still crunchy on the outside. And hen paired with one of the sauces (however I gotta be honest and say the chick fil a sauce is the best hands down). The part I was super impressed by was how clean it was inside. There were two gals walking around the dining room checking with people about refills and if there was anything needed. I've never seen this done at a fast food restaurant. I'll be back!! read more

I've been to Chick-fil-A just a handful of times due to not being the biggest fan of fast food, the longest drive thru lines in history and than being pretty pricey for the basics. But today I was a little early to pick my son up from school and decided I would hit up this newer location and grab us lunch. To my surprise there was No line (Wow)! I literally felt no pressure to sit there and decide what type of chicken sandwich I wanted. "Spicy or not" "grilled or fried" and bam your brain is done working lmao. Easiest menu ever so not sure why there's a line to Canada usually ! I mean if you like chicken over burgers and you need something fast, then you go here! Other than that i'm not really sure why people act So crazy over this place! read more

Chick-fil-A - Fast Food Near Me - Covington, Washington

Seldom do I leave a review but when I go to the same establishment & they duplicate their short-comings, I simply need to share. The last two times I've ordered the same meal...3pc strip with large drink but still a medium fry. I received TWO COLD strips with a COLD "half-full" medium fry & a large soda - yes, it too was cold because it was 3/4 full of ice. Smh I love the food....when it's hot! I guess I need to travel further to be happy with them again. ‍ read more

How is 4 measly piecess of chicken $5?! LOL the food tastes like the freezer and chicken looks sickly! Only redeeming quality is the lemonade.. everything else on the menu tastes terrible, lacking flavor!! Idk why so many people are hooked on this chicken?! read more

Chick-fil-A - This is $5?!? Wth? - Fast Food Near Me - Covington, Washington

It's the owner, people! Seriously do not know how this guy got into the restaurant business but this guy has no people skills and is totally stingy. This is why you're all so frustrated as we were. I was shocked actually by the lack of wanting to make a wrong right. I agree with folks who say it's worth a drive to Bellevue if you are really having a hankerin' for Chick-fil-a. I have talked directly to the owner after issues in Bellevue and my husband (who rarely gets upset) has talked directly to owner at Covington location. Bellevue owner was an absolute sweetheart and bent over backwards to apologize and fix the issue plus not charge us. Covington dude was so rude to my husband and didn't fix the issue nor want to give refund. My husband said he would never go there again even if there was no other option he'd rather make a peanut butter and jelly at home. read more

The only positive comment I have to say about Chick-fil-A is our food came to our tables extremely fast, fresh and hot. What we both ordered was pretty juicy and tasty. Just not sure what the big hype is all about especially at the Bellevue location. There's always a huge line around the building. So we have never wanted to wait in that long ass line read more

I live less than mile from this Chick fil-a and our family got food from there countless times. We probably had every item on this menu. Our family particularly likes spicy chicken deluxe, waffle fries, and chicken Cobb salad. Stuff is always polite and helpful. Inside the place is clean. The only draw back is trying to get in or out, especially during busy times. It can get a little frustrating. Other than that, I am pretty happy with this place and service. read more

Worst Chick-fil-A ever. The workers there have no control over the drive thru line. There was clearly a one way line and the workers outside allowed random vehicles come through the other side and cutting over 5+ cars. This location is disorganized and do not care for their customers. Even asked if they can do anything, and their response was rude and unprofessional. The workers stated that I shouldn't have let them cut and it is not their responsibility. read more

The girl in the drive thru looked and acted like she hated life. She was so rude, didn't read back my order and managed to mess it up. Had to go in twice to order what she forgot and then they also forgot to put one of my items in the bag. I was waiting by the front to mention they forgot to put an item in my bags and like 3 people just completely walked past me and weren't going anywhere to do something just ignored me. As I was sitting down and waiting for the food another worker comes up to the table I was sitting at and sprays cleaner all over the wall, getting it on me and doesn't say a thing. Excuse me but is there not 20 other empty tables to clean while you wait for me the leave? When I finally get called up I grabbed my food and said thank you and the guy just seemed so annoyed that I came back in to correct what they messed up. I hate to post bad review but I've worked in this restaurant before and I've been to this restaurant many times, never used to be like this. It wasn't busy at all and they acted like everything was so inconvenient, get it together. read more

I'm only leaving a 3star because of my past experiences here at this location. I am a bit jaded here as I do appreciate Chick Fil -A and have eaten at over 20 different locations in 3-4states. It pains me to have to say that my home location (near my home) is failing the grade. Please understand I know not everyone has everything go right all the time. Tonight was a real "S.S.M" for them, and when I brought it to their attention......let's just say I'm not sure if it was the fact the Operator was unavailable or if the individual I spoke to just was having a hard day. Either way, I'm disappointed beyond the usual, I'll let you replace my items....yadda, yadda. I think moments like this is why I try my best to eat inside & check my bag. However if you have a receipt and the items and don't feel like getting a replacement. You should not have to take the double trip (especially with todays gas $) for a replacement from a customer service supervisor -who clearly feels like she does not care about your experience, or the fact you took time to stop by and visit the establishment and order items. No this is not the now semi-lackadaisically unprofessional service provider, who tries to tell you your voice will not matter to the operator of the franchise. Let alone the company..... It's just so sad that these are the people that who are trying to teach others about good service. If you lose a good customer that is not the same as losing a dollar. Good customers help you grow, tell others, add to your buying power and always come back (like myself) It's really too sad that this individual would have the arrogance to not care and being that it is not her job taking a overall loss but the restaurant. I do not know the operator but sir, you need to find people that are responsible and respectfully able to handle customers issues with merit and the upholding of service, support and to greet and say goodbye using the same tone & attitude. Hopefully you will read this review and know already who I am speaking of, if not contact me.....would love to tell you the individuals name. Everyone else....check your order and be careful read more

Owner contacted and fixed problem so updated review to 4 stars***. Inconvenient but appreciate them fixing it Always been good but tonight did not deliver even though it was closing time. If you can't deliver all day then don't stay open till 10. Chicken is the menu and my meal was missing the chicken! Get some sleep people regroup and remember the main ingredient next time Shoulda gone to Wendy's i read more

To me, Chic-fil-A has always represented quality fast food with exceptional customer service. This remains true with the Chic-fil-A at the Covington location. Food always tastes good and workers are always polite here. So why the 1 star? Well, the last three times I've been here, I've ordered large fries and when I got home, they were a little over half full. It's irritating when you pay for something and don't get it all. I have a strict no eating in my car policy so I know I didn't eat some on the way home. read more

Chick-fil-A - Fries - Fast Food Near Me - Covington, Washington

Missed a whole grilled wrap meal... not the first time, didn't even bother to pick up the phone when i called.

I wish every fast food restaurant would model themselves after Chick-fil-A. It's perfection. I can come in, sit down, and never have to leave my table again. It's very convenient when you bring your offspring with you. The app allows you to order your meal just how you like it and it will be delivered by an employee within minutes. Tons of condiments, utensils, and napkins are available at a self-service station a few steps away. Then they had to go and add mac & cheese to the menu... As if I needed ANOTHER reason to eat here all the time? Download the app too so you get all the freebies. They send you free chicken sandwiches and waffle fries often. This location in particular is always clean and everything well stocked. It actually makes me feel like they give a shit about customers which is not true in most businesses today. The customer service alone is 50% of what keeps me coming back. There's also a play area so the little shits can play while I eat my delicious chicken nuggets and Polynesian sauce in peace. Hell, it's even fun to throw your trash into the compactor. Just don't forget to save their sauces. read more

I love the Oreo cookie milkshakes! As with other Chick-Fil-A locations, service is always friendly. The drive though wait time is hit or miss but never more than a ten minute wait. We go often for breakfast sandwiches and during my pregnancy I would get a shake and fries. I like their chicken sandwiches and chicken strips too. There are several dipping sauces to choose from and my favorite is the honey mustard. There's also ranch, Chick-fil-A, sriracha, Buffalo, barbecue and Polynesian (similar to sweet and sour). They are closed on Sundays and prices are slightly more than your average fast food restaurant but worth it for the quality. If nothing else you must check out their shakes! read more

Is it possible for this Chik-fil-A to taste better than others? Apparently yes! We went on a Saturday afternoon and parking was a little tight-you have to be patient as the parking lot and drive thru line overlap. I got the 8 count nuggets and split my husband's fries and peppermint chocolate chip shake. The shake is only seasonal, but it's the best one! I love that the manager was working different positions. When we were there, he was cleaning the dining room. Such a nice and friendly group of employees. I wish they didn't use styrofoam and wax coated boxes for everything. read more

Delicious chicken sandwich - and gluten free bread comes in a closed plastic bag! Yummy sauce!! And just for those people reading reviews over this February time period, we have had SNOW SNOW SNOW!! HUGE & HEAVY snow so much, that businesses all around are closed. When Chick-Fil-A has opened, they may be massively hit with LOADS of customers and employees who could make it with this massive snowfall!! We've actually NEVER seen this much snow in our region. So be patient folks - the Chick-Fil-A people are working hard. --Customer read more

First time I went to chic Fila got the regular chicken sandwich. It was good. Waffle fries could have cooked more and were cold. Ordered a regular coke got a cherry coke. Could get in but couldn't get out because the drive thru wascrowded. Couldn't get through the parking lot. The need a better exit strategy read more

Full disclosure: I don't eat fried foods. Chick-fil-A's grilled chicken is fresh, tender and delicious. The grilled egg white sandwich I devoured this morning is a great example of their attention to detail. The English muffin is slightly crisp (never soggy or dry), the cheese slightly melted, the egg white tender (not rubbery) and the piece of grilled chicken SO yummy. I think it's a generous slab of chicken, too. I only wish they let you order it all day. read more

Chick-fil-A - Best fast food breakfast sandwich! - Fast Food Near Me - Covington, Washington

They forgot items in my order and failed to offer a receipt! When asked for the rest of my order the manager was rude and short tempered with me read more

I just had what may be the best Chick-fil-A sandwich of my life at this location. Chick-fil-A patties can be more or less juicy, tender, flavorful or crispy, but this one was an A+ in every category. The only downside is that I'll spend the rest of my life trying to reach this high again while the memory of it fades, like tears in the rain... read more

This Chick-Fil-A is not the nearest to me, but I will go out of my way for the great service and warm hospitality. It's nice to be recognized and greeted with a smile. Chick-Fil-A has a reputation for good service and this location sets the bar. Food is always hot and fresh and the dining room is clean and tidy. They really aim to please and have never missed the mark! read more

It's just sad. I love their food but they never give me enough sauces. Today with 2 sandwiches, 4 ct strips and fries, I got exactly one ketchup, one Texas Pete and one chick fil a sauce. Imagine sharing them among three people. Totally ruined the experience. It's just sad because it happens all the time literally. Today, I even asked them to give me give me few of each. I just don't understand the reasoning. Strange thing is that It only happens at this location. read more

Carryout order took 20 min when multiple drive thru orders were being pumped out within 2 min at 5:30pm on a Thursday. Wouldn't recommend ordering large orders (more than 2 items) here. They can't handle them. read more

I usually don't like reviewing chain restaurants or fast food places, but I'm so happy that there's finally a Chick-fil-A close to home! I came here after work on a Wednesday night around 7:30 pm and this place was still packed. The wait time in the drive-thru was long (~15 minutes). My only critique for this place is that it'd be nice if there were employees outside taking orders/directing traffic. The spicy chick-fil-a deluxe was really good! Waffles fries were crispy and hot too. The prices here are more expensive than typical fast food restaurants. Overall, I can see myself coming to this location again because it's close to home. read more

Response to 1 star reviewer: Not sure who orders on the grand opening a big order that's over $200, as stated by an earlier yelper. First of all, Chick-fil-A is known to be really busy without a grand opening that cause so much back up and traffic. Second, it's the grand opening, obviously the whole Maple Valley, Covington and Kent will be there trying to order. Third, everyone is new there and try to get a grip of the place. So placing a 1 star for a situation like that is just uncalled for. Business just opened and here you are trying to come with the negativity of giving a 1 star. I'm sure they get more business within 5 minutes without the 1 time "big" order that probably happens once a year for you anyway lol defiantly "big" loss. Great customer service. Lots of happy greeting faces that make you feel welcomed. Really good breakfast, finally something descent that's open early. Defiantly try the egg white chicken sandwich. They don't get stingy if you ask for ranch or any other sauces compared to McDonalds, getting one ranch is like giving an arm away for them. read more

This is my first time visiting this location i usually go to Bellevue location and was so excited to visit this location. Their service is phenomenal all the staff was great very entertaining and very helpful. I had a chance to spoke to the owner which is Marc and Stacey they were down to earth people they manage their business really well! And they also give us a complimentary free chicken sandwich for the next visit. Their chicken sandwich, chicken nuggets, cookies and shakes are phenomenal. I was shock for the long line service is still great and i can tell that they are pretty swamp but they can still handle business very well. So i am spreading the word go visit this place and you won't regret it. Thanks excellent service Marc and Stacey! read more

Chick-fil-A - Fast Food Near Me - Covington, Washington

This location is awesome ! Cindy with the 1 star is just salty they didn't give her a free cow mug , because they didn't have her 200$ order ready in 10 mins ridiculous ! Get over yourself. Anywho! Food Is great and the customer service is JUST AS GREAT! Don't listen to the salty one star read more

I'm impressed! Today we decided to brave the new location here in Covington and in 16 minutes from entering the drive way, which winds / start in the Walmart parking lot, it was a breeze! The entire process is simple, and the chicken is outstanding! Communication on their voice device was slightly off but they fixed the order as soon as we got to the window! The chicken strips were slightly more cooked then they could have been and the fries were slightly soggy, but still warm! The blended lemonade was the best part! Over all, if you want to experience the hype of this sort of fast food dining, then this location would be the spot! I love the immense attention to detail from the sauce, how they bag the sandwiches and the dense drink holders; then this is your place! Great service, thanks for making the drive thru not interrupt the main road in Covington! read more

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I grew up with Chick-fil-A being in the mall that you'd get while you're running to and fro mostly just to get the delicious lemonade and a quick sandwich or to abide your time while your girlfriend or Mom or sister would drag you to the mall shopped and shopped and shopped in an endless Cornucopia. It blew my mind when I first found out that Chick-fil-A was like a full-on restaurant as my friends down in the southern states declare. Though I think their idea of a restaurant at mine sometimes differ, I was pleased to know that Chick-fil-A is in my neighborhood. The food is as good of a chicken sandwiches you can get anywhere and the lemonade is even better and I still love their fries. Now if they could only figure out how to deliver to my house via a drone read more

Phenomenal chicken sandwich!!! I tried the Kale superfood salad for the first time....delicious. I love it that whether I am in the mood for Lemonade, Ice Tea, or an Arnold Palmer, Chick Fil A is always the best. If you are looking for a great meal served by a polite team - this is a win!!! read more

Chick-fil-A - Fast Food Near Me - Covington, Washington

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This store really needs to figure out it's parking lot problem. I deliver for Doordash for 8 hours a day a fee times a week, and let me tell you- I dread going to this place not because of how popular and busy it is, but for the size and design of its parking lot. During peak hours it is usually impossible to get in and out in a timely fashion. Today in particular I was blocked for 15 minutes trying to pull out of a space because the endless drive through line blocks the parking spots. No one wants to have to deal with that when they go to eat or they go to deliver. Chik Filet knows that it is a popular restaurant, and in the town of Covington, which is expanding in population weekly, why wouldn't they design a bigger lot? read more

Very clean restaurant and they have a small little toy area for kids! The chicken sandwiches are only good when they are fresh and waffle fries. I come here for the sauces! I've tried all the sauces but try the Hawaiian and chick fil a sauce! read more

Chic fil a be giving me the best poops. Heaven sent poops. They be praying over the food asking god to provide me with a excellent experience about 2 hours after I consume their cuisine. 10/10 from me read more

Excellent food, excellent service and continued customer satisfaction. Being from parts elsewhere, we didn't buy into the "hate chicken/ bigot chicken"bullshit so many have swallowed, but instead looked forward to a local fast food chain that would provide top-notch product with top-notch customer service. We haven't been disappointed, in fact, we've been surprised at how far over the top the staff goes to make sure you're happy and satisfied. Yes, they get busy, and yes, the lines get long. You can't fault the staff for that. But if you speak up about any little thing, they will take care of you. Can't say that about a burger joint across the street where the lady was literally interrupting me over and over again in the drive-thru with "is this your order? Is this your order? Is this your order?" not allowing me to speak until I pulled my sunglasses off and stared at her and said "will you let me fucking speak?" Food quality is high, and consistent. Last week, in one of the bad snow days, I saw the store manager walk a hot coffee out to the Covington PD officer who was parked in the AM/PM lot keeping an eye out. That was a solid-gold move. I mentioned it to the asst. manager and told her to pass along my compliments, but I feel like it bears repeating. This company cares about their customers and the community and it's very obviously plain to anyone paying attention that they do their absolute best to provide a quality experience. If you've never been to a Chick-fil-A, visit this one. If you've bought into the bigoted hate-mongering, then do yourself a favor, make your mind neutral, and go in for an experience that will cause you cognitive dissonance, if you can handle it. One time at the order window, I was apologizing to the lady taking my order and explained to her "sorry, my wife is picky," and she responded back "yeah, mine is too!" We had a laugh. These great people serve great fast food. It's pretty simple, really. read more

So tired of order LARGE FRIES and getting this. So tired that I'm actually taking this picture and posting a review I'm tired of it!!! Spending so much money with you guys and you can't even fill up the fries?? read more

Chick-fil-A - Large fry - Fast Food Near Me - Covington, Washington

This establishment has no respect for the immune compromised. They refused me service because I did not want to have my order taken by a person standing 1ft from my car window when there was nobody using the microphone. The people working are extremely rude and have no respect for those around them. The manager was just as rude. Will never return. read more

This place is well run and the food is delicious. Rarely do you go somewhere and have staff actually greet you. To all the naysayers that complained during the first 2 weeks, you're terrible customers. You went in with inflated impossible expectations and when they weren't met, you blamed the restaurant. If you had a bad experience, go back and try again. read more