The food is exactly what you expect from Chipotle, and the quality has always been solid. The issue is the service. When this location first opened, the line was out the door and Covington was excited to finally have a Chipotle without driving to Kent Station. But the experience has gone downhill. Service is consistently poor, the staff come off as rude, and the overall vibe just feels unwelcoming. My wife and I now find ourselves skipping this location entirely and heading to Kent Station because it's simply a better experience. Good food, but the service here really needs improvement. read more

I visited this Chipotle in Covington at 1pm on a weekday afternoon, well past the lunch rush -- there was no one else in line. Despite that, the staff treated me like I was an inconvenience. There was no greeting, no acknowledgment, just a rushed, irritated attitude the entire time. The food didn't make up for it. The barbacoa in my bowl was strewn with large piece of fat and gristle. I ordered chips and guac, and the guac container was only about a third to half full -- a significant shortfall for what Chipotle charges for it. The chips themselves were stale, like they'd been sitting out. With no crowd and no excuse for the rushed service or the shorted portions, this felt like a location that just doesn't care about quality or customers. I won't be back to this one. read more

The old lady with the fan around her neck is the worst. She has the worst attitude I have ever seen and she never seems happy I don't even like going to chipotle during the day because of her. She acts like everybody's an inconvenience to her, even though she's working at this job. She also gives the worst portion sizes out of any chipotle worker at this location. Matter of fact, the worst portion sizes that I've ever seen from a chipotle. read more

Customer service is nonexistent. They gave my whole bowl away to another customer and instead of giving me a new one for free they made me go back to the start of the line which was pretty long and re-order and pay for it. He also barely gave me any food when creating the new bowl. The overall ambience of the restaurant was extremely rushed and uncomfortable. They rushed the customers as they order. read more

If I could give it a 0 star I would. Customer service is very hostile. Feels like every time I go here the portion gets smaller and smaller. I've mentioned it to them before and they said it's because of management. But looks like I'm not the only one saying the portioning is very limiting. When you ask for more they ask if you want double at an additional cost. read more

I like this place...pretty normal Chipotle. I have eaten here multiple times and it's always good and the service is good for me. Then I get a spot quickly and wolf down my burrito bowl like a crazed animal. Then I leave. Exactly what I expect out of a Chipotle. Thank yeee read more

The location is convenient, which is really the only positive. Unfortunately, the workers can be rude, and even when I ask and pay for double portions, they often don't honor it. Overall, not a great Chipotle experience compared to other locations. read more

I've been here a couple times and every time I go the food and service is terrible. This is the last time I will come here be coming again. I do not recommend. read more

This place is expensive and chincy... the lady kept repeating. "If you want more . You'll have to pay for it".. it was literally a1/4 scoop of quac I finally had enough. Tapped my card and left. Don't go there if you want a good deal for your money. This is a place that nickel and dimes you for a decent meal. And it's Not that great read more

Please learn how to roll your burritos every time i go there the burritos just fall apart

I come in at least a couple times a month and the staff is usually pretty friendly (except for one of the older gals, she definitely shouldn't work in customer service) but alex is usually the one working the cashier and he's always extra nice and makes sure the order is right and makes sure i've got everything i need. food is always good, serving sizes seem a little small every once in a while but majority of the time it's a good experience. read more

I have been to this place 3 times. The customer service is really poor when you ask for something like a fork or a napkin I got a negative reaction. The quality of the food is poor and quantity is not like other chipotles. Not sure why that's the case. The restaurant itself is oddly designed and it always feels very cold in there. I really wanted this location to work, but unfortunately, unless management looks at fixing this, I am not going to be visiting this place anymore. read more

I definitely understand why this place is rated the way it is... I really HATE chipotle I only get it cuz my chicken bowl is $10! And I get lunch and dinner out of it... This places charges extra for cheese but they don't tell you until you pay and realize the price is higher for a chicken bowl no add one. Never will come to this chipotle again and will tell others to stay away read more

Definitely not fresh, nor clean, + poor service. Also, too much $ for some really icky food... been to a lot of CHIPTOLE's, this location is not it. read more

Awful customer service. On now several occasions staff stands and chats with each other looking up at us many times but choosing to finish their conversation before finally coming and getting us our Togo order that has been sitting there. Lame Don't bother calling to speak to a manager it's an automated service. read more

March 9, 2025 Sunday. Dine in. Their serving size was not like what's on their menu. This is the first time we ate at this location. 2 of the staffs are not friendly (those at the counter giving you food). My kids said: we got scammed! Definitely we will not go back to this location. read more

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Sucks .bunch of young adults working here if you can imagine what kind of respect you will get .got a bowl had to ask for more veggies got about a teaspoon of cheese maybe a tablespoon spoon of sour cream kitchen was a mess noticed kitchen when I first walked in almost left right then but I was hungry I will never go here again I will go to one on Ramsey where I usually go .covington Chipotle sucks read more

The Chipotlane is fantastic. Order ahead in the app and it will be ready for you at the drive through hot and fresh. This is a new location located in the Safeway and Legendary Donuts parking lot. Easy access and a typical decor inside. The opening issues have been resolved and service has been fast and efficient both inside and through the drive thru. read more

I have never seen a less than two star rating for Chipotle mostly because of service. I now understand, had to be the rudest counter person I've ever had the displeasure to meet at any Chipotle I have visited. Where is the management if they continue to get poor ratings. I wonder. read more

The service is so rude, the lady making my bowl had an attitude. She was trying to rush me when there was no one behind me. She acted like she dreaded doing her job. It ain't even worth it for an expensive bowl for such a little amount. read more

The manager, Gabriel is an asshole to customers and a very unprofessional manager. He yelled at a group of teenagers trying to put on a fundraising event for the Covington community. Very disappointing experience. I recommend going to a different location. Kent station is on top read more

Wow one of the worst customer service ever. Manager is horrible don't even bother they can't do anything for you. Management is incompetent and rude to paying customers. read more

This is the third time I've had a bad experience at this location. The woman making the burrito was extremely rude and barely put any meat in it--literally just a couple pieces. The burrito was watery and tasted awful. The customer service here is consistently terrible, and it needs to be addressed. read more

Been here a few times and have been underwhelmed with food quality and size. We had it delivered tonight and there was barely any meat in the bowl.... why they would think this is acceptable is beyond me. Just pure laziness. read more

Chipotle Mexican Grill - Full burrito bowl on bottom. Meat that was in it on top. - Mexican Near Me - Covington, Washington

My husband came home with a beef salad bowl and a black beetle like bug crawled out of it. It was so disgusting I couldn't even eat my own homemade food, lost my appetite. Grossed out!! Plus the service at the Covington location is super bad. That's what my husband told me anyway. Wish I could give it negative stars. Good luck. read more

Food was great and amazing service although don't take your wimpy friends here there's a lot of protein in serving and he couldn't even finish half! Amazing food though thank you chipotle read more

Chipotle Mexican Grill - Mexican Near Me - Covington, Washington

Terrible place, they ran out of half their food, gave me half a bowl, and charged me for a full bowl. Terrible service workers ahead attitude and didn't want to get additional food from the back. read more

We come here a couple times a week usually. Mostly we dine-in and sometimes we order ahead for drive-thru. We've never had a bad experience. Food is fresh, tables and facilities are clean, bathrooms are clean, everything is always stocked. Pricing is good. I also like having the app and being able to earn loyalty points. Their food rating is "Excellent", which can't be said for many other eateries in the area. Will continue coming here regularly. read more

I have been really happy to have a Chipotle in town. However, steer clear for a while. I picked up food poisoning this weekend from there. A truly horrible experience. read more

I was so excited for this Chipotle to open but every single time I come in to this location it is a horrible experience. They are so extremely slow, always running out of meat or toppings and the workers are so oblivious. I never leave reviews like this but someone really needs to do some damage control here, it's horrible. read more

First and last time ever eating chipotle. 13 bucks for tacos. Each taco has literally 4 pieces of steak. 2 tablespoons of rice and beans. Who the hell eats here and why does chipotle stay in business. Horrible food portions and taste. I wanted to throw it back in their faces. I hope this place goes out of business. read more

I honestly would love to love this location as much as I love the Kent location, but I don't. I came here last night, I got a bowl and the lady helping me not only seemed like taking my order was the biggest inconvenience of her life she was also insanely rude for no reason. She had a bad attitude the entire time and glare at me when I continued to say thank you. She forgot my water cup so I ended up asking some other girl who was Asian and possibly Hawaiian, she rolled her eyes and walked away from me, grabbed the cup then gave it to me and said no words to me after I said thank you. The attitude at this place is ridiculous, a customer coming in with nothing but kindness and manners just wanting to order a bowl and leave. There was barely any rice on the bowl, so much topping yet no base. This place needs some work, whoever managing it isn't doing the job. read more

The service was not great they charge for every lil thing at this location would not recommend they never charger me for vinaigrette at any other chipotle but this meal that was supposed to be around 7 bucks ended up being around 12 every other chipotle that I have been to have never told me that they charge extra for those small things I understand guacamole and the other expenses but vinaigrette??? That's ridiculous not coming back here and if I where you I would avoid this location as well read more

Customer service is not good nobody says anything not even a hey good morning. Food was good like always they were missing a lot of things. Like chicken,salsa,fajitas etc etc. the tables were dirty. The door handles were sticky. read more

Found a stick in my bowl. Not much else to be said, place sucks. Required to hit 85 characters so I'll say portions were small too, chicken was watery read more

So disappointing,expensive, inconsistent portions,restaurant is not clean, too many teenagers working there not giving a crap.No desire to go back, seriously, would rather go to Taco Time. read more

I agree with the other reviews that the attitude from the girls that work here is appalling. The guys seem to be okay but the girls are awful. Constantly rolling their eyes and huffing and puffing. They act like it's the biggest inconvenience for you to actually ask them to do the things they were hired to do. I have witnessed them snapping at customers and each other on multiple occasions. This restaurant is also filthy! Tables, floors and bathrooms are always trashed. Trash cans overflowing. They run out of items daily. Orders are consistently wrong. Portion sizes are half that of other locations. There really is just nothing good to say about it. Hey Corporate! Do you see these reviews?? You're rated a 1 on Yelp and a 2 on Google. Where there's smoke, there's fire. There's obviously a problem at this location and with management at this location. When are you going to step in and intervene?? Where's the accountability? Hire new management! read more