Food was great and well prepared but what really stood out was the customer service, Gloria helped me in a timely manner, super friendly and made sure my order was exactly right. 10/10 would definitely come back! read more

Drive thru is always a pain. The line is very long and it moves very slow. It's better to go inside an order. Parking is tight. Service is friendly. Restaurant is clean. Food is always fresh and good. read more

Some times you can get your food quickly, most of the time not. There's never enough employees, so it's not their fault. Even if you make an online order ahead of time, it'll never be ready when promised. read more

If you are hungry and need something quick, the Panda Express in Covington provides fast and fresh food! The cooks seem to be very busy filling up the entrees that have ran out. The servers that were helping behind the counter are so nice, they have good customer service and did nicely keeping up with the lobby. It was kept clean for the customers that were coming in and out. (No sticky tables.) They were giving the customers a good amount of food as well, which is always a plus! You don't see that much any more. What I ordered was a bowl, my entree of choice was the honey sesame chicken with chowmein. This was good when you eat it right away, but once you have it sitting for a little. The sauce from the honey sesame chicken got a little thick and sweeter. So, if you can, don't let it sit. read more

Panda Express - Build Your Own Bowl - 1 Full Side Honey sesame chicken and chow mein Peach lychee flavored drink yummy - Chinese Near Me - Covington, Washington

I've mostly gotten takeout from this location, and every time has been a consistent experience. I usually get 2 entrees, and I love they give the option for half and half sides. The orange chicken and beef broccoli are my faves. The vegetable sides and fried rice are always super fresh and tasty. Portion sizes are great as well, especially for the prices and it being mostly a takeout option. Staff are friendly, very quick and responsive. Clean interior, with parking available, as well as a drive thru option. Will continue to go here when craving Chinese cuisine. read more

Panda Express - Build Your Own Plate - 2 Half Sides - Chinese Near Me - Covington, Washington

Got there at designated pickup time. My food was already on the shelf, but I was ignored for 6 minutes despite there being two people serving and one on the cashier. My food was lukewarm when I finally got it. read more

Jana was the best employee there. She was so sweet and honestly deserves the highest raise ever. We won't forget the great customer service there because of her!!!! read more

I don't usually do reviews for chain or fast food restaurants, but I'm making an exception this case. The service was absolutely phenomenal at the Covington location. I have gone in there and been waited on by a couple of surly workers. Last week was a refreshing change and I'm glad I did. I ordered the kung pao chicken and beef broccoli. Both entrées were hot and fresh and quickly plated. The dining room was clean as were the restrooms. The staff stayed busy the entire time that I was there and were helpful when I had a question. You can go anywhere in Seattle and get Chinese food. The service made all the difference in this case. I thanks to the young lady, whose first name begins with the letter M. read more

My order wasn't put in the bag on accident. They tried to find us but we already left. We came back a little bit later with our receipt and they were really great!! The manager (or I assume it was) helped us out for our inconvenience. Gave us extra food for our troubles. It may not sound like much but they were friendly and really great! I don't write reviews often, I wanted to give them props! read more

I live about 4 min away from this Panda. Last night I went to get some food, line was moving slow, but staff were very nice and polite, no complaints there. As soon as I got home, I noticed that the food was lukewarm!!!! I practically live walking distance, no way it got cold this quickly. I ate it anyway and threw everything up. What a waste. I had the new Spicy Shrimp, Walnut Shrimp, Chow Mein, Veggies and Cream Cheese Rangoons and ALL items were barely warm!!! Not coming back here ever again. read more

This last time I went I got the bourbon chicken and the bejing beef and it was AMAZING! It was definitely the best Panda Express I've ever had and I thoroughly enjoyed my experience there, the food was very hot and fresh and the service was wonderful and the restaurant was very clean and the soda tasted fantastic. I hope you all get to experience this fantastic establishment for yourselves. read more

This has made 3 times in a row me and my wife have ordered from this location on DoorDash and our plates have been 90% tried rice and veggies. Never again read more

Watched an employee with gloves on shake multiple customers/people's hands, then proceed to make my food with the same gloves. I think this is way worse than people not wearing a mask. The staff are unhappy, unaccommodating and rude. The food is always great and tastes fresh/hot but I try and avoid this place because of the unfriendly employees. They make you feel like they don't want you there. And they probably don't! read more

This location sucks. I ordered a kids meal with teriyaki chicken and chow mein and a bowl with Kung Pao chicken and chow mein. Both orders were given orange chicken which is too spicy for the kid's meal but also wasn't ordered at al. The orange chicken was also ROCK SOLID and completely inedible. To top that, there was barely any chow mein in the bowl at all. Even with the orange chicken on top, the bowl wasn't even filled past half way. I should've known the whole thing would be messed up when the girl taking the order kept repeating back completely random things so I had to repeat our order over and over and didn't give us the kid's drink. They also didn't have napkins, forks, or straws. So I called when I got home and saw the messed up orders and the woman who answered had a nasty attitude and put me on hold without saying anything and I've now been on hold for 19 MINUTES!!! Everything is wrong with this place and their staff. read more

They should tell customers if they do not have noodles. They have no problem saying they are out of Beijing beef, and sizzling shrimp. They should of also added noodles to that list read more

Panda Express - When I order chow mein I expect to get noodles. They should tell me they do not have any noodles left. This is un acceptable. - Chinese Near Me - Covington, Washington

Came here 3 times in the past month and the same rude servers with the attitude of a high school bully. Honestly I don't understand how management accept these people to keep working. I'm surprised they didn't even fire them for how many times this month they have served me cold food and didn't bother to redo it cause it was just sitting on the counter for an hour as I argued that I have an online order here and here's my receipt. Honestly I just hope those servers tips burn up cause they a really don't deserve the tips dude to the lack of service during SLOW HOURS. KEEP IN MIND THEY WERE NOT BUSY FOR THIS HOUR THEY WERE KEEPING MY FOOD ON THE COUNTER GETTING COLD!!!! Anyways if you want cold food bad service I totally recommend here. :) read more

Food is already mediocre, knew that. But didn't expect to get RICE in my NOODLE bowl. In what world chow mein sound like the word, rice, or look like the word rice. Had my man pick up a bowl for me via drive-through because I'm at home sick and this location is about 20 minutes away from our home was expecting a panda bowl with chow mein and orange chicken when he got home to find a bowl of rice and chicken. You have to be either intentionally stupid or actually genuinely stupid to have messed this order up. It is the most simple order in existence. You put noodles in a bowl with a scoop of chicken. How can you mess that up? Who works here can they speak English? Can they read English? If not why are they working there messing up orders and wasting money for the corporation? Now I have to drive another 20 minutes to get my order corrected. Thanks for the inconvenience. Just avoid this place let it die off. Better restaurants could take its place in the future. read more

I ordered a two entree meal. The girl gave me so much chow mein that the entrees barely fit. So I ended up with a extra large box of chow mein. read more

Made a pick-up order online like I have before. Walked to the restaurant to pick it up and the lobby doors were locked. Employee inside motioned for me to use the drive thru for pickup. Through charades, I tried to explain that I did not have a car. They didn't get it. I tried knocking on the door and side door numerous times to just try and speak with someone. Called the phone number multiple times and no one ever picked up. Incredibly terrible service and I will be sure to let corporate know. Also, the drive thru was wrapped through the parking lot and even spilled out onto the street. At least 20 cars in line. Even if I had brought my car, it would have taken a long time to get my order. Don't bother coming here in the evenings as you'll just wait forever. I will never be spending my money here ever again! read more

Been here multiple occasions and left with no food. I'm not sure who is running this but basically all the popular items are always gone. And 4-5 people always waiting for food to come out. read more

Picked up a family meal with orange chicken and chow mein around 3 today. My sincere COMPLIMENT to whomever added enough vegetables in the chow mein - as it should be. Last time we bought it in Fairwood there were two strands of cabbage. This meal was much better. Hot and tasty. read more

The food is great and the people are nice one of my favorite fast food restaurants they have nice seating and a lot of options for food I definitely recommend. read more

Been a while since I have been to Panda Express. It was better than I remembered. Food was nice and hot, including the chow mein. I ordered the orange chicken and Beijing beef. The beef was nice and spicy! read more

Bad service, I walked in to order and was waiting while the person in front of me didn't greet me nor let me know it would be a moment.... Then the lady at the register asked someone who walked in after me what they needed. She also had a sour look on her face the whole time read more

Showed up at 930 and they were sold out of nearly everything on the menu. unacceptable for a fast food restaurant.

Worst example of customer service I have seen in a LONG Time! Pulled in at a half hour before closing and asked the Asian Lady for the first entree and were told "we don't have that" after four attempts with the same reply "we don't have that we didn't want to play her cute little game any longer! We then asked her what do you have? The reply was "We don't have nothing!" This was odd because the car ahead of us who had ordered from another lady (not the cranky dragon lady) and did get an order of several items There is a very nice teriyaki restaurant near there that has much better food and always seems happy to have our business? read more

Worst customer service I've ever experienced. Sunday evening around 550.pm. I wait in a very long line in the drive-through, but it's Sunday night so you expect a line. I finally get up to the order display and nobody is taking my order. I wait for 7 minutes, even asking hello hello several times. This is after waiting 15 minutes just to get to the order display/speaker. So after waiting, and nobody responds, I drive to the window. A woman opens the window, and I explain the situation and politely ask her to just place my order now. She looked confused and said she just took an order from the car behind me. Yes, after I waited seven minutes for the same service and pulled up right to the window. To my shock she says she has to check to see if that is possible...what? Why would that not be possible and why would she have to check to see if it is? What level of incompetence is this. we're in 2023 they cannot simply take my order at the window because they failed to take it where they're supposed to. She then comes back and asked me if I mind driving around again, not seeming to realize I'm picking up food for family and I don't want to spend another 23 to 25 minutes combined waiting. Again! I said I do mind, and she just walked away. No apology. Who is working at this place? They would not cut it in any industry. What a waste of driving all the way there with nothing to show for it. Terrible customer service read more

My go-to lunch spot when I'm working. The menu is limited. Yet, the foods are always consistent and fresh. I love it how they always offer a sample every time I walk into the restaurant. Also, this location has a drive thru, very convenient!! But the line can get backed up if you go there around lunch time. read more

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It's been awhile since I have had Panda Express. But just so happens that I tried it again today and I must say, I actual enjoyed it. As I was ordering the food the new batch of fresh ones just came out! Perfect timing! They actually give you big portions. Workers were nice and friendly! I live their Steak and Shrimp & Orange Chicken were the Bomb!! read more

Arbitrarily closes the lobby so you have to sit in a long drive thru line to pick up your online order. Some staff members historically do a poor job with mask compliance on top of it. The icing on the cake is my order had an error which was something else in place of orange chicken. read more

Panda Express is a great company. I have been to several this week, and the customer service at other locations I went to, in Tukwila and Federal Way, was nothing but stellar. However, I was at the Covington, WA location at around 7:55 pm tonight to place and pick up and order. The hostess taking my other asked some other hostess a question for assistance, I believe that she must be a supervisor. She came over to help. Despite being polite as I was placing my order, she raised her voice at me and was absolutely rude. Now hear this, "I get it that you might be having a bad day, but you cannot lash out at your customers. Be polite in asserting your position. Having an an acerbic attitude will put a hole in the crucible of Panda Express's profitability." That put a bad taste in my experience at this location. My advise is that the store manager needs to have a word with all his/her associates and train them on customer service. If the District Manager or Regionals covering this area stumble over this, they might need to have a heart-to-heart with associates. All associates at this particular location may need some re-education on the art of politeness. Whether the management like it or not, hear this, "Bad customer service is bad for business." This location will not see my personal business for a while, if ever again. This is just my personal resolve, others who may have had a positive experience may beg to differ. However, first impression always matters; on a Herculean scale, it is the nucleus of success in any business. If I feel like some Panda Express, I will try out other locations. My take. read more

Didn't answer phone to place order. Online ordering failed. No lobby access; drive through only. Waited in drive through line for 20 minutes. Out of wok fired shrimp and super greens. Messed up my order. Too few fortune cookies. Rice all over the sides of the containers. Not returning to this location. read more

This location used to be my go-to place for quick, hot food but it is on a downward slide. The curtailed menu has not helped and the quality of the food is lacking. Long wait times in the drive-through are to be expected and I think I am going to switch restaurants soon. a shame... read more

Keeping in mind that this is Chinese fast food as I write and you read this review. So as far as fast foods go Panda is a place we would return to. Yes Panda Express is a great fast food option. This Panda has a drive thru and for that gets an extra star. The orange chicken is a little too sweet and the mushrooms chicken has dark chicken meat. These are the items I get here. The crab wontons are another thing I would normally order but they are usually over cooked or old here. Otherwise the food is usually very fresh at this location. This location tends to get very busy during normal dinner time. They seems to handle the rush fairly well. We've only had to wait an eternity once. We usually end up visiting at least once every few months. I personally feel like every Panda location should be drive thru. As long as you keep in mind this is fast food you will be ok. read more

Panda Express - The drive thru line, smells so good! - Chinese Near Me - Covington, Washington

The food is consistent. The staff at the drive thru are friendly and quick. The dishes are what you expect for fast food and the portion sizes are generous. The vegetables taste fresh. This is not health food but you can choose healthier options. read more

Never have anything available, The drive through window when rolling down your window gets ALOT of water inside your car. SHITTY customer service. Orange chicken taste like its been sitting all day in the sun. Would never recommend this Panda Express specially. It's worth the drive to Issaquah because at least the inside of your car stay's dry and the food is somewhat fresh. read more

Do not online order!!! They prioritize walk up and drive thru. You will be sitting for ever while walk ups get their food first. Horrible management read more

Where do I start? I'm actually a huge fan of panda. It's usually decent fast food Chinese that my kids like and I can find both healthy and fried goodies. Yesterday my son and I came by for lunch. One of the gals that was working the drive through dropped something (a large price of plastic but who knows what it was or where it came from) into the chow menu as she was refilling the container. My food had already been put onto the plate when this happened (so ok) the guy behind me says "10 second rule" the gal just continues refilling the container like no one had seen it (and whatever it was she threw into the garbage) and then filling peoples containers. What this tells me is that I shouldn't eat at this particular panda in the future as if they do this when people are watching what happens when we aren't? So I ordered a bowl with chow mein and mushroom chicken (usually my favorite but really this should have been called mushrooms and zucchini in a thick gravy sauce) and my son ordered a plate with double orange chicken. I go to pay and the gal rings me up and proceeds to charge me an extra $.75 for each meal for the chow mein. I called her on it and she subtracted it by saying oops. But again makes me wonder how many times this has happened and I didn't catch it. Long story short. If you want quick Chinese. Call it in to your favorite restaurant in the area and pick it up!! read more

Thanks for the bottom of the vat food. Very poor quality. I ordered king pao chicken, pepper chicken and refried rice. 3 pieces of pepper chicken and 5 small pieces/bits of kung pao chicken. The veggies were drowned and soaked in sauce. The fried rice was dry and stuck together in clumps. What a waste of money. If restaurants are hurting why would you serve this. Buyer beware. Last time wasting my money at this or any panda express. read more

Panda Express - Chinese Near Me - Covington, Washington

service were okay and the line was slow waited for 30 min the people that were using drive turu was getting their staff once my turn comes everything was finished. please work with the line system first thanks you read more