i paid for 6 mozzarella sticks and 1 ranch. I got handed 4 with no ranch. hopefully i get the correct order next time read more

Jack in the Box - Burgers Near Me - Kent, Washington

$5.19 fora large curly fries, the least you can do is fill it up 3/4 of the way. Do better! read more

Jack in the Box - A"large" curly fries - Burgers Near Me - Kent, Washington

Friday night Oct 10th football down by Centraila ending around 10. Got back to Covington around midnight. All my boy wanted was a Oreo shake. Of course the machine was down like every night that Ive ever went to the Covington jack in the Box. On top of waiting for 45 minutes in line when there was just 2 cars ahead of me. Then the kid taking my order hangs up on me and wont take my order because I asked him if the machine is down every night. read more

I want to preface with the employees have always been lovely to me and I have no complaints in regards to service or anything! Mostly, look, I don't expect a lot from fast food but lately it feels like every time I've gone here recently they're out of something: Sprite, ranch, curly fries, large fry containers??? If they could improve their ordering system it would improve the experience. Also, the fries lately taste overcooked and/or (more likely) like they've been sitting under the heat lamp too long. It's getting to the point that quality/availability have me looking to other nearby locations instead of going to my closest location. read more

Don't know how the food is because you can't access the menu- it is so sucky- why can't chain restaurants make it easier

The slowest jack in the box I've ever been to, across 5 different states. Consistently SLOW. Writing this in the drive through right now, already checked all my socials and still have time to search on Yelp and write. I'm going to time the wait next time and update. Do better. read more

Drive thru pick up is slow as heck with only one car in front of me they wait at the window the employee just leaves and closes it.. waiting for 10 minutes. Also the workers are like confused handing you the order. read more

I've always been a fan of a good sourdough burger and/or sourdough breakfast sandwich. Awhile back I got the sourdough breakfast sandwich. I got it home and noticed the sourdough had barley been toasted at all. I thought it may have been because they where busy? Last night I tried again with a sourdough jack. Same thing not toasted more like sourdough bread was all What's the deal Jack? Do your cooks not know to toast the sourdough? Or are they just lazy. Sourdough Jack and a med Curley fry $14 dollars and some change. I will not be back! read more

We thought we'd give them another try and hope for the best. NOPE! This place is AWFUL!! whatever all the other 1 star reviewers said pretty much sums it up so figure why waste my time and energy going into detail that the owners obviously don't read or care about. There's a reason the lines so long at Wendy's folks!! That's All Folks!! read more

9:10AM and I'm waiting for service and nobody answers. I say hello, she says o give her a second and take another few minutes. I order one thing and she says wait?! I wait another few minutes and nothing. I say hello can I finish ordering she says wait?! I said NO, you should be ready!!! And she replies OK if you wanna wait, wait if not, you can go!?!!! The one that's open 24/7 on SE 272nd ST & 168th PL SE. POOR customer service. read more

They forgot to give my husband half of our big order! No receipt was given to him... I tried to call over 15 times and all I got was busy signal. read more

I went to the Jack in the Box in Covington, Washington (16757 SE 272nd St, Kent, WA 98042) on March, Friday 5th, 2021 only to be mocked and laughed at be the employee working the drive through. English is my second language and apparently that is reason to ridicule me. Every time I tried to order she would just laugh in my face. Her laughter was so loud the car in front and in back both stared at me. I have never been so embarrassed. When I asked for another person to take my order she laughed at me more. When I got to the window I asked her about it and she denied everything. I came to the front door to try and get her name. When I asked did you laugh at me she said yes in a real mean tone. I asked why and she said because I don't understand your English. She said her name was Sierra and she was the manager it is was my fault that my English was not good enough. Is this what Jack in the Box calls customer service? Hiring RACIST employee that mock Asian people. read more

A first visitor to this specific location. Went through the drive-thru and placed the order. Got some burgers, fries, Sprite and a Diet Coke. Somehow, they forgot a couple of sandwiches and didn't give any sauce or napkins. Had to ask the staff for all of them at the window. Food was made sloppily as well, with the toppings all falling out. Not a decent experience. read more

The worst burger ever. It was a triple bonus jack and it tasted awful. The meat had been over cooked on a dirty grill so it had a taste that would curl your hair. This is not a burger place you should ever try! read more

Okay. This is for corporate, management directly above this location. Three times in the last month, this location has had "systems down" or "cash only" at night. I asked for a number to call about the problem and was given the number to the store. Somebody should probably look at the management and the staff there and clean house. Absolutely losing customers and revenue due to this problem. Not a happy customer. Anyone in corporate care this review is posted immediately after leaving location. Phone number given to me by staff to file a complaint is 253-631-5393 read more

Jack in the Box - Burgers Near Me - Kent, Washington

Rarely open, and when they are you will never get what you ordered. Multiple weekend days they have been randomly closed, worst Jack experience around. read more

This is a "fast food" establishment with nothing "fast" or efficient about it. People sacrifice quality of food for efficiency. The intent is to make frozen food quickly so people can consume it in a hurry. Expect a good 15-30 minute wait when going through the drive-thru. This isn't a place to go to if you're in a hurry. read more

The slowest drive-Thur ever..............sat in line for 10 minutes and never moved. I don't know but it's not fast food.

1 star explain this spot well! Waited 45 mins in line ( we couldn't get out because people were behind us) the staff was FULL. Finally get up there to pay, hand our food over- realize they didn't get us what we asked for and waited about 5 mins. Everyone knew we were there but did the "I see you but I'm gonna pretend I didn't". 0/0. Why hasn't Corprate done anything seeing the reviews read more

The staff was friendly, we checked our order in front of them (they've forgotten food before) and they let us know which sandwiches were in which bag. The soda machine is one of the ones where they offer a variety of drinks and have flavored syrups you can put in there. The restrooms were clean, although it did have a particularly bad smell. Clean tables and not any overpowering smells outside of the smell in the bathroom. Slow-ish service, about a 10 minute wait for our food when there was our order and only 1 car in the drive thru. Not too much of a complaint as our food was the correct order and hot. We'd be back. It's a Jack in the Box on a Friday, so keep that in mind. read more

If I could give them 0 stars I would. Always have rude people who take our order. Came at 1100 at night. made my order. Like always the order was incorrect. the food was cold. They only had diet beverages. They didn't even put my food in jack in the box bags. Ran out of bbq. My dad asked for an extra patty and didn't get it. Always a disappointment read more

We visited tonight around 10pm and ordered 2 triple jack combos. We sat in the drive through behind 2 cars for quite a long while. After the line finally moved and we got up to the order screen, we sat there for at least 5-8 minutes before we finally said "hello?" And was greeted back with "order when you're ready". The line moved extremely slowly and once we finally got to the window and paid we waited at least 5-10 minutes before our food came out. After driving all the way home and going to eat, we BOTH received the wrong burgers. We received a chicken club and what looked like a regular hamburger. Our fries weren't even warm. The hamburger was black and burnt. The only thing right about our order was the drinks. For almost $20 and 20 minutes I would have much rather gone anywhere else to at least get what I ordered and warm food. read more

The staff were nice but the food quality was terrible. We haven't been in in years but my husband and I were craving Sourdough Jacks. They were our favorites for many reasons, all of which are lacking now. I don't know what happened to this place. The burger patty itself tasted nothing like hamburger. The big slice of tomato was missing all together, the toasted sourdough was sub par and it had a small amount of sauce and bacon. Every single thing that made it great is gone. I remember it having nice thick sliced toasted sourdough that they buttered so it didn't tear up the roof of your mouth too bad, a nice burger patty, thick slice of tomato, etc. Sorry to say we won't be coming back. read more

*edit* I will be filing a complaint with corporate after reading other comments on how management handles complaints here. I would give 0 or negative stars if I could. This morning around 440-450 am I waited in the drive thru behind 2 cars for way too long. I at first assumed the first of the two cars was placing a ridiculous long order...second car spends a few minutes and drives. I come up and nobody says anything on the speaker for a good 1-2 minutes so I say "hello hello! And nothing...another minute and the same thing. The third time after I sat there for 5 minutes minimum I drive into reverse out of the drive thru. What do I see? A white lady in her 50s-60s that is a worker smoking in front talking to somebody else in a white Chevy s10/gmc Sonoma (maybe an employee in the truck?). Smoking and Parked right in front of the customer entrance by the way. They see me and I yell out "what the ___ stupid employees!" Because I'm upset at this point. I'm not somebody that likes to complain but this is ridiculous. I won't be coming back here unless I get some type of apology and assurance these POS employees will be dealt with. And no, I'm not saying to fire them over this but give them some "common sense" training in how customer service restaurant work is supposed to be! Worst service I've ever seen in my life. Drops mic. read more

Was in line for an hour. We had to wait 20 minutes just to get to order. By the time we got to the window they haven't even made it. DO NOT GO TO TO THIS BRANCH. read more

This restaurant has the worst customer service that I have ever encountered in my entire life. I wish that I could give it a negative 5 star rating. I had a shocking and horrible experience there and instead of being listened to and believed by management, I was told that the manager would have to review the audio and video of that night first. Then, The manager then did not give me the benefit of the doubt on anything that I had said and completely dismissed my complaint and said that if I didn't like it I could chose to not eat there again. It's absolutely unbelievable that instead of at the very least treating the situation like it was a misunderstanding, this manager treated me like I was some kind of criminal and was very hostile and rude to me. Well they did lose a customer and I will tell everyone that I know about my experience and they will lose more than just me as a customer. read more

I just ordered two of the standard jumbo Jacks with cheese sandwiches fries with no salt and onion rings. Both sandwiches were cold and dripping wet. The cheese wasn't even melted at least the lettuce was crispy. Since I ordered the fries with no salt I was expecting piping hot fries they too were cold although they didn't have salt which was the only bonus about the fries. The only thing that I actually enjoyed were the onion rings they were actually hot. This trip was a true disappointment. This location used to have good service and food. Now I'm not so sure read more

I wish I could give this place a 0. So I drive a tow truck which does not fit into a drive thrus. So I walk into the lobby to put in my order and all the workers were puzzled how I walked in, apparently someone forgot to lock the lobby doors and that's how I walked in. But I asked if they can help me with putting in my order since my truck doesn't fit into the drive thru, with which the manger responds with a No and says that's not his problem that my truck don't fit. No wonder this place has such bad ratings read more

Food was cold. Missed half our food. Called numerous times and when I finally got ahold of someone she blamed it on the manger being gone. I mean I guess you have to be a college graduate to work fast food these days. read more

I've always loved Jack In The Box, and I've been to this location many times. It's been a few years though since I've been by, but I've recently dined here twice, once inside and once through drive thru. Drive thru: Came by around 10pm. There were 3 cars in front of us - it took FOREVER. The line was super long when we left too. My boyfriend got one of the late night munchie meals, whatever the grilled cheese one was. It was a huge portion for $6 - the burger, a mix of curly and regular fries, 2 tacos, and a beverage. I got 2 Breakfast Jacks - my favorite and literally the only thing I will eat from here. The food was good, super greasy, but good. If it hadn't taken 20 minutes to get through the drive thru, it wouldn't have been a eh experience. They literally had 2 people working though, one cooking and one taking orders. Dine in: Really dirty restaurant. Lots of tables, a few booths. Took awhile to be greeted to get our order taken. 5 people working. Drive thru line looked long, again. We ordered our food and sat and waited. And waited... Watched 2 people come in with their receipts missing items from their drive thru orders. The girls working in the kitchen area really need to watch their language.....there were kids in the dining area and you could tell the parents weren't too happy about their kids hearing cursing. A "sh*t ton" isn't really a proper use of measurement anyways. Again the food was very greasy, but good. Curly fries sucked, they must have been like the last of the batch - all burnt, tiny little pieces, no actual curly fries. Of course now that I've rediscovered my love of Breakfast Jacks I'll be back. I just know going in now that it is going to take a long time to get my food, and that the service won't be very good. read more

Stopped in for a nice flattened super taco. Dont know why I like those things, but they are always good. Only knock was the place was filthy. Tables were all dirty with not one clean place to sit. Taco was hot and just as expected. Yummmm read more

COVID or not COVID drive thru really needs some improvement. I mean to wait 12 min from the time placed order to receiving it is not good. Great food but just always a long wait. read more

11/20/2017 Jack in the box 16757 SE 272nd St Kent, Covington, WA 98042 To whom it may Concern This morning at 9:45 am I went to the Covington Jack In The Box for 2 sausage Croissants, a Breakfast Jack and hash browns. When I arrived at the drive thru a voice said hold please and I set there about 4 minutes. There were no cars ahead of me and the parking lot almost empty. The voice returned and asked for my order. I proceeded to tell the voice my order. Then the voice said I am sorry I didn't hear you. Mind you I don't speak softly in any manner. I repeated the order and again The voice broke in before I was done and said I still can't hear you. I then hung myself half out of my window and in a very loud voice I repeated my order only to get interrupted by the voice again. Saying, what croissants do you want? We have several croissants to choose from you know. I repeated my order again in very clear concise words and very slowly. The Voice then says sarcastically "Thank you for your detailed order" I then said if the voice would shut up and stop talking over me, maybe I can complete my order. At that point the voice in the box then says in an abrupt smart aleck voice "I am going to refuse service to you, will you move your vehicle out of the drive thru lane?". The order screen then promptly erased the partial list of my order the voice had listed, and then turned the intercom either off, or just ignored me and when I left, there was no one visible in the front of the store. I find this employees behavior UN-acceptable to any degree. Why do I as a paying customer, have to suffer from rude unprofessional employees like this? I am going to refrain from eating or drinking at this Jack in the Box store from now on till I feel sufficient gains have been made in employee attitude and courtesy. read more

Routinely I'm reminded of the 90's when the E Coli outbreak nearly bankrupted the Jack in the Box in Covington. It has remained in this position for years. As Covington grew, the line kept getting shorter here. Yesterday I came through, simply tempted by the semi-delicious reminder of Jack in the Box from Hawaii. Once I ordered, I regretted it. $27.00 Plus tax for fast food! What. The. Hell. The bread wasn't even toasted, the burger meat was cold, the tacos were so sloppy it was just sauce and I could barely eat them! I am disgusted! Everything here in Covington seems to be struggling. How is quality control thrown out the window! In Hawaii, the location we frequented, they took pride in their quality of service! I will NOT be back at this location. It's disgusting! read more

Came to this establishment around 10 pm and there were two cars in front of me. When I pulled up to the window I wasn't greeted by the staff at all until I said "Hello?" I was then greeted by a "Order when you're ready". No hi or welcome to Jack in the box which being in the food industry, customer service is paramount. I ordered two Trible Jack surprises and when I got to the window I had to wait a good 5-8 minutes for my food. It wasn't until I got home that I found out both orders were wrong. Not just wrong but one was in a different category all together. What I received was a regular hamburger with no cheese and just unions and a Southwest Chicken ranch burger. I also did not receive a receipt. I will never return to this particular restaurant, you can count on that. read more

They would be better off to just throw my uncooked grease soaked hash browns in the garbage. I would rather pay for them and not receive them than look at them. Last time I visited they sold a slice of cheese cake for a dollar (sign said with Any purchase) so I got one and the charged me 2.49 !! I said I thought it was a dollar- only if you buy a Large size meal. So the took my cheesecake away (refunded me but said I could not buy for a dollar. Guess it's my own fault for coming back... read more

This place is the worst fast food restaurant I have ever been to. I came here on my lunch break and it took an hour to get to the register in the drive through lane. Awful customer service, awful food. I'm never coming back. read more

This is for the Location out in Covington. Why was the lobby closed at 7:15AM when its supposed to open @ 6AM?? Just wondering. Today I needed to get breakfast for my Mother and I couldn't. I won't come back! Why is it Jack In The Box, McDonalds ignores the lobby business to only focus on the drive thru? Never mind I'll fix my own damn breakfast sandwich. Thanks for the inconvenience! read more

Deserves less than a star. Basically my pet peeve is not being heard or valued as a customer. Let me start off by saying that I've worked behind a Jack In The Box counter over a summer. Basically what happened is I ordered the croissant breakfast sandwich. The lady behind the counter really didn't care, I say this because what she did was instead of giving me what I asked for which was a croissant breakfast sandwich I got the biscuit breakfast sandwich. Don't like their biscuits. I already knew that the croissant sandwich was no longer the 2 for 4 dollars if I had been asked if I knew I would have said that I already knew. When I asked for the croissant sandwich the lady acted put out. Well this incident & something else I saw outside the restaurant was a deal breaker from me ever coming back. The customer service needs some tweaking. Things have changed since I worked there as a teen. read more

Disappointed with jack in the box as a whole, but this place sums up why jack in the box has such a poor reputation when it comes to service. I definitely stood in line for a solid 10minutes before the lady finally told me that she would help me in a sec. I was literally a few seconds away from walking out before she got to the register. Ordered my food and probably waited even longer. I had intended to dine in but when I got my food it was bagged as if I were going to take It to go. They never asked me. There literally was not one table that did not have crumbs and food all over it...I found the cleanest one and brushed it off myself. If it weren't for the food from being so good I wouldn't ever go to a jack in the box and I'm sure they would not even be in business either because the restaurant has nothing good going for them besides the food. This place needs better management and more dedicated staff... read more