This is a so-called Chinese Food Chain. What can I say? The food is mediocre at best. This is a place I go when I'm running errands and need something quick and don't have to get out of my car since they have a drive-through. Did I say quick? I always make that mistake and never learn my lesson. You're actually much better walking into the place as the drive-through is ultra slow. You're just screwed if there are several other cars ahead of you. The service is OK. Nothing that stands out to me. As far as the food is concerned. The only thing I like is their Honey Walnut Shrimp. The other food items I don't really care for. I usually get their bowls. It's a bit pricey for what you get. The last time I had ordered a 2-item combo. I ended up giving the majority of the food to a colleague. There's always ample parking when I've come by here so there's a plus. It's in the same parking lot as The Rock, Starbucks, and other establishments. read more

Panda Express - 2 item combo with Fried Rice -- Honey Walnut Shrimp and Orange Chicken - Chinese Near Me - Covington, Washington

Awful food and service, rushing us at the drive thru, but then made us wait in the parking lot so that their drive thru time wasn't affected. Employees don't care about saying please or thank you, manager was obviously not happy with the job and you could see it in the employees. Regret spending money here and I'm usually easy to please. No more read more

Food was fairly warm when it arrived. Honey walnut shrimp tasted old and had almost no sauce. I also asked for sweet & sour sauce for the cream cheese rangoons and the containers were barely full at all. Won't be back at this location. read more

Panda Express - two cups of soup and a sandwich - Chinese Near Me - Covington, Washington

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Very disappointed in my experience here today. I could not hear anyone after sitting at the voice box for three minutes, so I pulled to the window. I let them know I cannot hear anything but still would like to order. They asked me to please pull around back to the voice box. They refused to take my order at the window. Understandable, so I pulled back around. I tried to order three things off the menu, all three were sold out for the evening. They are still open for another hour and a half. I will not be returning. Management needs to train their staff better. read more

This location is constantly out of the basics. How do you run out of white rice? Always limited on menu options and extremely long waits on top of that. Not worth visiting this location unless your looking for disappointment. read more

This location has some bad attitude servants seems like the people don't want to work there. Also they don't have many choice either they say that they are out of the food product or they are just to lazy to cook the items. And everything seems like it's been sitting there for a long time. read more

Service was extremely slow. Kayla, working the register was also extremely rude. Do not recommend.

My first time here and I'll never be back at this location. Not to mention that the food was barley warm but there was a HAIR in my food. Couldn't be mines because i have long hair and the hair was short to medium. GROSS. read more

very bad service and they take a long time to eat food i didn't have time to take my food and i left this store i waited there for 40 minutes read more

This is the type of place that late in the evening or on Sunday's they will tell you they don't have products or cant make certain products because they don't want to. It's the run of the mill Panda Express but it lacks the leadership to offer consistency. Certain hours of the day is the chain restaurant you would expect but don't carry high expect when it gets closer to closing time. read more

Sherwin has awesome customer service! I ordered something from Uber eats and had an issue with contacting my driver because the app wasn't working. I called Covington directly to give them the correct delivery address, Sherwin went out of his way to make sure my driver got the message. Thank you, Sherwin! read more

The staff was so rude. They got an order wrong and proceeded to tell me it was my fault. They fixed the issue, but their body language spoke volumes as they dropped the bowl onto glass sneeze guard. On my other order, the staff was so concerned about possibly giving me an extra Walnut Shrimp, they had to go back to the pan 4 times. Two things that seem to be clearly evident from the reviews - 1)The customer service is horrendously bad, 2) Management / ownership doesn't seem to care. In the future, I'll spend my disposable income elsewhere. read more

I went to the restaurant too get food food in the morning as there time says they open at 9:30 (maps). I walk to go inside and the door is locked 2 employees seen me standing there maybe 1 minute or 2 but didn't come to the door and tried to avoid looking at me there yelp time says they open at 10. why not put a sign on the door? or just have good customer service and tell the customer when the actual open time is? it just doesn't make sense read more

Southcenter Panda.... everything was great! The only thing that sucks is this is a very busy location so it might take a few minutes to get through the line. This time I was told it would take 7 minutes to get the string bean chicken it took 22 minutes unfortunately they dished my daughters food and put it under the heat lamp.... it was cold. I felt bad for her and was not happy about that.. so keepin mind there heat lamps don't keep your food hot. read more

Shanghai beef was raw!!!! Bloody raw I'm talking just sunkissed seared ok!!!! Disgusting to the 5th!!!! After several bites I was like why is this meat so chewy!? Major turn OFF!!! Like why did y'all even serve that!!! I don't eat raw meats PERIOD LET A SISTA KNOW YALL MEAT AINT RIGHT BEFORE I TOSS MY COINS MKAY! read more

Panda Express - Raw beef - Chinese Near Me - Covington, Washington

The food is typical of any Panda Express. Sometimes good, sometimes a little less so, but this review is about the service. Without fail the drive-through is slow. Sometimes within reason other times just shocking. Recently we were in the drive-through for over 15 minutes, and that was just getting to the window. The greeting is a mixed bag. There are some friendly people at the window, and there are some that are completely indifferent. I'm not sure if the unfriendly ones are as a result of the slowness of the service, but at the least if you've been waiting that long they could be pleasant. One annoying thing is that you always have to wait for them to finish suggesting whatever they're trying to sell as an entrée before you can place your order. I understand that's probably store policy, and I can't fault the sales tactic, but when the drive-through is this slow things like this are an annoyance. I would recommend that if you're in a hurry to choose someplace else for a drive-through. Maybe this will be a better option then Chick-fil-A when it opens with the usual horrific lines but right now even McDonald's without terrible drive-through times tends to be faster. Hopefully their management pays attention to yelp, and I would happily amend my review if this improves. read more

Never going back again. Ordered a big plate at 8:00pm and they forgot my one entrée so I went back again at 8:30 to complain. The guy at the drive through (I think Matty was his name) was rude, even though it was their mistake. And also small portions, they are ripping off!! read more

They messed up my order and didn't want to fix it. I paid for a 3 entree meal and they gave me 2 entree's leaving out the walnut shrimp. And they parked me because they were out of the walnut shrimp that they didn't put in my plate!!! Ridiculous!! read more

Let me start off by saying the food tastes as good as it usually does, however the reason to write this review solely came from my experience inside the lobby waiting for our order to be filled. I'm unsure why they still do not have the ability, or want to have the lobby open for orders yet as the drive thru lane was zig-zagging the entire parking lot the entire time we waited, about 30 minutes. The staff seemed to have no sense of urgency as they were clearly moving slow, and taking time between orders. One man came in claiming he got the message that his order was ready 20 minutes ago yet wasn't started until he showed up. The manager seemed to be in her own world cooking instead of overseeing the young staff that definitely could have used her assistance.... some staff was wearing gloves, however the manager while prepping and touching food was not, nor was the young man preparing customer orders. He was seen touching his headset and immediately to go boxes, touching the inside of almost every one before placing food into them. I then saw him accidentally put a second item in the plate, realized he messed up then proceeded to dump it out and put the correct item in the same spot. There's easily a possibility for cross contamination there and is unacceptable in any food establishment. I've been a food manager for many years now and was honestly getting depressed watching the quality of these workers. I know everyone's doing their best during covid, but so am I in a much cleaner and efficiently ran restaurant. I've had similar experiences here before and am starting to lose hope that the management staff here has the ability to turn this around. Being grossed out by employees actions, and seeing how little they cared, including ignoring myself and another patron with questions. Truly hope this gets improved! read more

Went here for lunch. But the string bean chicken was old , mushy and tasted sour . Called them to have them only charge me for 1 entree instead of 2 , the lady said to bring it back for replacement and hung up. Bad food and bad customer service. Will not come back to this location again. read more

Panda Express - String bean chicken , orange chicken - Chinese Near Me - Covington, Washington

This site has gone downhill for the last two years and I do not anticipate going back. The menu has been chopped and the food quality has gone down as well. I ask for simple things like wrapping the ala carte box in plastic wrap so it does not leak that horrible sauce over the entire bag inside and they just do not accommodate the customer. In times past, this was a decent place for food but that is history. read more

Service here is pretty consistent but the food quality can be hit or miss. Sometimes the honey walnut shrimp can be mushy and gross. Sometimes I dont get any walnuts. Orange chicken is pretty consistent. Sometimes the chowmein isnt as fresh as I would like. I dont care waiting as long as the food is fresh! read more

It has been about a decade since I had last eaten at Panda Express. I was actually surprised their food had improved and tasted much better 10 years ago. Sadly, this branch in Covington has not lived up to the hype that brought me back to eating their food again. I could not help but compare service from a branch to another. Other branches are more generous with their serving than this one in Covington. In Covington, it's as if they would not want to sell you the food you'd pay for. Panda Express in Covington is the closest to where I am. It is one of the most convenient options around town when I get hungry. Convenient, but risking the disappointment that you do not get as much as you would have if you were to go to another branch. On several occasions, they put more onion slices and red bell pepper than meat, fill their kiddie cup with ice - so little to drink, and once forgot to include the cookie that came with the kid's meal. read more

I usually like the ease of panda Express. Basic American Chinese good. Pretty much my comfort food. Been to many of them. This particular location needs serious help. Just walking up should have rang my warning bells. Smelled like a sewer backup. I assumed it was a different business. Food was as expected. The smell of the interior was almost as bad as outside. The smell of molding dirt was strong. Hope i don't get sick in a few hours. read more

It looks like making a comment is a waste of time. It doesn't look like management cares. I read all the complaints and experienced this evening the same thing as everyone is saying. I don't think it is the employees' problem. The Management is the problem. read more

Everyone makes mistakes. But cross contamination is a huge deal. I ordered broccoli beef, two containers. And one of them I tasted what seemed to be a nut. Not taking any chances, I spat the food out and began washing my mouth out. I didn't swallow anything, which probably saved me a lot of trouble. Almost immediately my mouth started to itch and I got bumps on my tongue. A sure sign I had something I was allergic to. The only nut contaminated dish they had was the Honey Walnut Shrimp. I don't know if they had something earlier. Walnuts are my worst food allergy. Tldr I ate some cross contaminated food. This is serious. Only food allergy label they had was in front of the Honey Walnut Shrimp. Which was several feet away from the dish I ordered. This place is haphazard. read more

This seems to be a regular occurrence where the Covington Panda Express does not have white rice available, and this is beyond frustrating. I do not understand how an Asian-American restaurant chooses to operate without the most traditional main dish. I am not interested in fried rice or chow main, ever. I'm the simple Asian crowd that expects white rice with my sides. read more

Thank you for the food poisoning last night. Stayed up all night vomiting your gross mushroom chicken. Never again!

Worst Panda Express I've been to...... Waited 10 min to just order my food, then I got charged with someone else's meal and gave me a whole different order, and when I got my actual order (20 min later) they still messed it up. Ordered a doc pepper it was taste less 80% water 20% flavor. This is not the first nor the second time something like this happened here! read more

Long time Panda Express customer, however after my recent experience, I no longer trust the safe handling and preparation of food items with this company. I ordered the Honey Seasame Chicken and was stricken with food poisoning symptoms after eating there. This is sad since I do enjoy their menu but I cannot support a business that sickens their customers. read more

Fast chinese food is what you get here... They have a drive-thru, so, clearly. The shanghai beef was pretty good. The chow mien isn't amazing but the veggies in it are super fresh and I'm glad to see that they actually prepare their own veggies!! The orange chicken tasted REALLY chemically to me... I didn't like it too much. The meal was okay, overall. I went to the restroom during my visit here, and it smelled like straight MOLD, which leads me to wonder if they have a problem with that or not... The employees were kind of rude as well. My boyfriend was really nice to them and told them to have a good day and said thank you as we left, but they didn't even answer us. I'm not sure I see us coming back, but it took care of my hunger! read more

As a fan of Chinese food, i accept Panda Express with open arms! This place is a little taste of heaven! I don't go here often but when i do it has my taste buds in a twist! Adding new items to the menu is ballzy and turns out to be a great idea. At this location there are a few things i do and don't like! For one they have a drive thru! Woopie! Best thing to happen to Panda Express since most locations ive been to have been inside Malls and i have to walk in with no makeup on, looking trashy because im tired and it doesn't end well for me! But here i can just order outside in the comfort of my car and im good to go! Problem however is the food takes FOREVER to be served while waiting at the drive thru. Ive been patient with this place on multiple accounts and understand how small it is but i can tell others wouldn't be happy about it because they think its fast food, it should be like Mcdonalds! But it isn't! They like to make things fresh, run out of things and it takes longer to cook certain meats than if you were to serve fries and a hamburger! So be patient if food runs out. Workers there have been friendly and the store is kept very clean. I haven't had a problem at Panda that i can recall but the prices have gone up and are charging alot more. I don't mind however since its just 20-50 cents more and isn't a big deal to me. Now here's the good part! The food here has been made to perfection or close to it! I dislike what the Bellevue location has turned into. The food taste blah there now! Here however i get the good stuff! The chow mein noodles are my favorite! And the chicken is fantastic! Super flavorful! So overall, do i like it? Heck yeah! Will i continue to come here? Another YEAH! Is this the best place? I honestly couldn't tell you but i really like this location so keep up the good work! read more

I'll tell you what. I LOVE the drive-through. The one time I did go inside, I have to agree with the people who gave low stars. The staff were pretty lame. But... after I've started using the drive-through, I have been happy with my experience here. They've been cheerful, apologetic when I had to wait for orange chicken, and they've been ensuring that everything is right. read more

my order was supposed to be ready at 12:16, I've been waiting for an hour and it's not ready yet!!! those customers who have already been served after me and I still have to wait why read more

We had Panda Express cater our daughter's graduation party (120 guests) and the store manager, Moreen was amazing! She went out of her way to make sure things went smoothly. She even delivered the food herself and was in communication with me throughout. There was so much food. Everyone loved it. I highly recommend having them cater your next event. read more

Was gonna rate five stars ,,, I came in & notice that little Asian girl who was always in the kitchen wasn't there like she normally is on Sunday's ! Her food quiality was great! Until then 3 stars ! Food is decent ,, but that beautiful asian girl was my favorite cook !! ( : Store is very clean ,, love how nice the lobby looks even during dinner when busy ! Keep up the good work ,, male manager has great customer service . read more

I wanted to take the time to say that this group of people at this store are FAB-U-LOUS! They really make sure you have all your food items through the drive thru and when you are waiting for the food - they make sure they are smiling and asking about your day. What a way to feel appreciated and important in that moment. So keep up the good work - customer service is really important - just as important as the wonderful you send out every single time. read more

Panda Express in Covington made my family sick... I apologize in advance for the graphic content below. My wife decided to get some Panda Express the afternoon of 5/24/2015. We ordered the Shanghai Beef for us, orange chicken for the kids, plus got the rice and cookies. Meal went down alright. Rice was borderline hard and not soft at all. Meat dishes tasted ok. Overly sweet. Cookies were very stale. I chalked it up to not having been to Panda Express in 2 years and forgetting what their food was like. I had already decided to not go again based on that. But it got worse from there... About 6pm my wife began getting sick. She made many trips to the bathroom to vomit then went to go lay down. I began getting sick about 9pm. I had both diarrhea and vomit. Both of my kids had the same throughout the night. The entire night we were all in and out of the bathroom. The following day, we had to cancel all of our memorial day plans because we were all still sick, and we were exhausted from the many bathroom trips during the night. I had to take off work on Tuesday as well as both of my kids were still sick and I was still shaky and dehydrated (peeing brown) from this experience. How do I know it was the Panda express (as opposed to something else we ate, or a bug)? Between the time we had Panda Express and getting sick, we all had snacks. While I cannot speak for my wife and kids, I know I threw up shanghai beef, some rice, and bits of those terrible stale fortune cookies. I plan to also send this to the manager of that establishment. That entire night I was rolling in stomach pain, contemplating calling up an ambulance as none of us were in any condition to drive, and I never felt so sick over food. I am sure my experience was unique to this location, but still... Buyer beware. There are many other (better) places to go that cast about the same. read more

I ordered a plate. Come chow-mein and chicken, shrimp to SHARE with my sister. They gave me barely any chow-mein for even one person. Very disappointed and hungry!! I didn't get my money's worth read more

I was very hungry And they served me a BURNT fry rice at the other side the service is awesome