Drove through to get a hot drink on a cold rainy night. The rain gutters over the drive through were overflowing. Unfortunately in order to get my drink I had to open my window and had a waterfall soak me and the inside of my car. I'm hoping someone who works there will see that some obviously needed maintenance is done. BTW, I am not exaggerating. It was a tremendous amount of water flowing onto me and into my car. read more

Be subjected to prosecution and incarceration in pursuant to the Washington penal code of identity theft Dishonest employees touching customers cards at drive thru without their consent and especially taking pictures of customer card information A year ago, I visited this McDonald's drive‑thru in Covington at approximately 5:30 pm. I handed my credit card to the drive‑thru employee, who then closed the window with my card in his possession. The following morning, around 10:30 am, I discovered approximately $2,000 in unauthorized charges on my card, related to a Turo transaction. I immediately contacted my bank, reported the charges as fraud, and the card was blocked and replaced. I returned to the restaurant and spoke with the manager on duty, Kentrell. I mentioned the timeline and that the only unusual handling of my card had occurred at this location. While she expressed some sympathy, she was primarily defensive of her staff and stated that her employees would not do such a thing. I do not recall the employee's name or appearance, so I could not identify a specific person. I understand I cannot prove which individual made the fraudulent charges. However, based on the timing and circumstances, I have serious concerns about how my card was handled at this location and about the management's response when I raised a good‑faith concern. read more

My son wanted the Adult Grinch Happy Meal for the socks . I had the same thing which was the 10 Pcs nuggets & wasn't sure if I'd like the Grinch Salt and by surprise I liked it! I guess if you like dill you'll like this too. Service was fast since we did the drive thru. Ambience well it's the drive thru! Lol read more

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I got charged six dollars for a 4 dollar meal they also charge me 30 cents more to upcharge my coffee on a regular coffee for a meal.. I'm just glad I don't live in this area.Because I'd never eat at this mcdonald's again read more

How is it possible to not have ice cream or shakes available here on the hottest day of the year

This restaurant is criminally unclean inside. I've never been here where the garbage cans weren't overflowing, trash everywhere. McDonald's corporate...why aren't you doing anything? read more

The kiosks didn't work. The staff was totally focused on the drive thru with little or no thought to the dining room customers. Food was very slow and thrown together. The fries were barely warm and the Big Mac was sloppy and cold. The bum was crunchy. Really bad all the way around. read more

Nothing but issues with mobile orders. Ordered 15 minutes ahead two sandwiches and fries still parked me after having to sit behind a slow moron in the drive through. Terrible location, every mobile orders at this location has been an issue. We are done. Zero stars. Still waiting. read more

The lack of service in the front is disappointing. All they care about is the drive through and takeout orders. I wanted over ten minutes to be helped and another ten to get my food. Also my bun was burnt on my double cheeseburger. read more

I ordered a fish sandwich with fries. When I got the fries, they were cold. I went straight to the counter, where I was ignored by everybody that walked by. I finally asked somebody who looked like they might be in charge if I could get some hot fries. He said, "in a minute", then then he continued chatting with to an off duty employee. Not only did he never get my fries, but he never looked at me again. I asked another employee if I could have hot fries, and I gave him the box of cold fries. He also ignored me. He kept filling bags for the drive-through orders. Then, I asked a woman who I think was in charge if I could have hot fries. She nodded and then continued to go about doing what she was doing. I asked her again if she could give me the hot fries because if she didn't give them to me soon, she would also be giving me a hot sandwich because the sandwich was sitting on the table getting cold. She looked at one of her employees and said, "can you give her some hot fries and get her out of here. "" I've never seen such rudeness in any restaurant anywhere. I will not be back. I doubt if anyone cares, seeing that this restaurant has two stars. One star too many in my opinion. By the way, my fish sandwich WAS cold when I got back to the table. I was so upset. I ate in my car. read more

Bro this McDonalds was actually terrible. This stupid dumb ass working there had attitude for no reason. I literally just asked him a question and he started acting all mad and disrespectful, like calm tf down? If you don't wanna deal with people don't work in fast food. I went inside to say something and they straight up didn't care and kept being rude. So I reported one of the employees to corporate because you arent gonna play around w me while your working at mcdonalds. Get a real job. And IDGAF if you are having a bad day. This location is a joke and so are the people that work here. Go literally anywhere else but this place. Its fucking garbage, terrible service read more

1st time walking in to this particular McDonald's location. Used the electronic kiosk machine to place my food and drink orders. It also allowed you to enter in the 4-digit code to redeem your reward points or earn new points. Selected a few Spicy McChicken Sandwiches, an order of a 10-piece McNuggets, a Large Fries and a drink to go. Asked for some Tartar sauce and Ketchup as well. Received my order after about 5-10 minutes of waiting, which seemed reasonable and in a timely manner. The employees were polite and helpful. Liked the atmosphere inside, but cell signal was terrible. read more

McDonald's - Burgers Near Me - Covington, Washington

Every time I go through this particular McDonalds Drive-Thru, their shake machine is broken....why even keep it on the menu if they can't provide milkshakes? read more

This morning, I entered the drive-through and was told to go away and come back in 10 minutes. When I asked why there was no response just silence. There were other cars waiting in the line and I had a difficult time backing out. That was unacceptable. read more

This McDonald's is clearly under bad leadership. The food taste bad. They forget your order. They send everyone from the drive thru to park and wait for food. It doesn't add up. 0/5 read more

Could not understand the person taking our order in the Drive thru. I had to repeat my self at least 5 times. She still took the order wrong. Pulled forward after paying and picked up our order and it was wrong. I asked for them to had a another Chicken McCrispy and they told us that we had to drive around and go through the drive thru again. I said WHAT? And he repeated what he said. I said please add one to our order and I will pay right now, he said just a minute and closed the window and asked someone, then came back and said you have to drive around and go through the drive thru again. We could not believe he told us that. They weren't even busy in the drive thru, but it was the point that he told us to do it again. WOW! Terrible customer service. Also the McCrispy that we did get tasted like fish and looked bad. read more

McDonald's - Chicken McCrispy. So dry, nothing on it. Tasted like and smelled like fish - Burgers Near Me - Covington, Washington

BAD they gave me the small size mcflurry and filled it with oreos and THE FRIES WERE COLD ASF

I went to the Covington McDonald's around 10 or 11 at night and ordered a strawberry banana smoothie. Right away, I could tell something was off the machine wasn't working, and the employee started slamming it with his hands. It honestly looked really unsanitary. I even turned to my friend and said it didn't feel right, but decided to trust that they knew what they were doing. It took about 10 minutes to get the smoothie, and the car behind me was honking because of the delay. I finally got the drink, went home, and went to bed. The next morning, I woke up with severe pain near my ribs, and not long after, I threw up three times. I felt super sick and had awful stomach pain that lasted the entire day. That smoothie was the only thing I had that night, so I truly believe it was the cause. This was a really upsetting experience. I will absolutely not be going back to that location. If I could rate 0 stars I would. read more

To stop by McDonald's today to grab something quick for the family and myself. I live approximately 15 miles from this location. I called and talked to a manager. About missing a whole meal. I ordered 4 of them, so only got 3 she said. I could come back and either get the meal or get a refund. I tried explaining to her that I lived so far away. That I would like a refund and the the meal to cover my time app and gas money. She told me no either one or the other and she said, she saw my order sitting in the warmer i will never be back to this location. Terrible customer service. Round-trip for me is approximately 30 miles. I thought it would be a nice treat to get the family. She laughed at me when I asked for a refund and the meal. Not acceptable. Whatever you do, do not waste your time and money at this location. read more

We took our two classes here after a field trip and I just needed to shout out whoever took all my students orders was a rockstar. Thank you! read more

Ever since covid the service here turned horrible if you're planning on dining in be prepared to be ignored if at any given moment you need service at the register. This is the closest Mcdonalds to me, i like it because they have a playground for my kids but the service is horrible. I hate that anytime i need something the employees just watch you standing at the register and they don't say a word not a "i'll be right with you" or anything just straight up ignore you. You will literally have to try hard and get their attention which i think is so rude and ridiculous being that WE are the paying customers keeping the place going. I also love getting my iced coffee here but sometimes they try to give you some old tasting coffee or give you decaf because they don't feel like brewing a new batch. read more

Don't come to this Mcdonald's they are very rude and loud. They don't care about their customers. They also need to hire better people that actually know how to talk. When i pulled up to the window they got my order completely wrong. So i corrected them and the bitch that was at the window was very rude he yelled in my face and threw the money at me. The inside of this place is absolutely TRASH and the inside smells like piss and shit. The food is cold they don't know how to make proper edible food. They need to hire better employees and fire everyone who is working there right now. read more

i came in with my two brothers and let them play in the play place while i placed my order.. like only two kiosks worked and the rest were out of order, and it was PACKED in there. lunch rush.. i get it. i placed my order and went to go pay at the counter with cash, i was behind some other lady and we waited for about 15-20 mins before the lady finally flagged down a worker and then i finally paid and got my receipt. it was about 1:30, and then around 2pm rolls by and everyone else got my food and they're already calling out orders with numbers further from mine. i saw shakes and a happy meal so i ASSUMED it was part of my order and they were gonna call it soon, but nothing happens, so i go up and flagged down a worker and asked them about my order, and turns out it was never in the system.. how does that happen, genuinely? the worker took my receipt and quickly made my order and handed it to me and walked away before i could say thank you. even just a "sorry about that" could've been nice.. i was on the verge of tears because i felt so bad about my brothers who really wanted to eat, but glad they ended up eating anyways.. but im definitely not coming back after that.. read more

I ordered a triple cheeseburger meal medium size at about 3:07am and I know thats kinda crazy but hey there open 24 hours so I didn't expect the best of fries but they weren't soggy just cold and the burger had all the extras I asked for and there were no problems with the order except it being cold. read more

McDonald's - Door dash order - Burgers Near Me - Covington, Washington

I was the only one in line and it took 30min for them to take my order. Slower then Ephraim g

I have been coming here for many years. But today was a hot mess. I ordered breakfast at the kiosk, took my number and sat down. After ten minutes went by, I went to the counter to let them know. The woman I was speaking said nothing, just waved the manager over. I told the manager I did not receive my order. Her response was that it was placed on the counter but I did not pick it up. When I said the directions at the kiosk said to sit, I did so. Her response was "Yeah we don't have enough people for that." I replied that they have to let people know. Response was "Yeah, sorry." While I got my meal and it was fine, I left after eating feeling ignored. I will not return. read more

The food is decent but it always makes my stomach hurt after I eat it and the service is pretty good and the atmosphere is what you expect at a fast food place. One thing I will say is they do have good milkshakes and sundaes. read more

Always remember the metric we're using here. We are rating a fast food location, based on its performance COMPARED TO OTHER fast food restaurants of similar price range, quality and caliber. This place checks all the boxes, good staff, efficient. If they're due for performance reviews read this and say good job this quarter you've earned a raise and then give them one. Perfectly ran location. read more

I came in so my son could play. The table were dirty. Evidentemente not enough workers to serve orders, b/c I had to go get my order and it was incomplete. The family next to me waited 15 minutes for a Happy Meal?! The manager with the limp was on his phone 80% of the time I was there. The WIFI was down and the heater way on high in the play area. Do better! read more

Trenton the manager was amazing!!! He put together our order after having trouble getting in. The doors were locked but mcdondals was open. As we came in a blonde young girl was absolutely awful. She freaked out about us coming in when the doors were locked and she mentioned the doors were locked because they were understaffed. She yelled "you guys should not be in here!" This was very very uncomfortable and hostile. I went ahead and asked Trenton if they were closed and he kindly said they were not and that we were fine. Trenton seems like an amazing person and I wish his staff reflected who he is! I hope this young blonde girl is spoken to and begins to follow McDonald's values, mission statement, and appropriate customer service. I hope we are never treated like garbage at a McDonalds and hope this young lady learns to be respectful. read more

Ordered a quarter pounder with cheese and bacon. I got the cheese and the bacon. Just not the patty. read more

McDonald's - Quarter Pounder with Cheese and Bacon - Burgers Near Me - Covington, Washington

I was trying to redeem my points and get a fish filet, it was much smaller then I remembered for one and for 2 the bun felt like I was eating jerky it was so stale and the filet was barely warm. Sucks I wasted my points on that read more

I would give no stars if I could. Over the course of several years I have received some of the worst service possible here. I've waited for 3 mins on several occasions for someone to take my order in the drive through, I've ordered a Meal by saying "I'd like a # with this drink", received only a sandwich, and been met with a "sorry that's not what you were rung up for". One time I went for breakfast placed my order, after being asked for it, which was followed by silence on their end for an uncomfortable period, before the same person says can I take your order? For the second time. I let them know I just had and they said 'when?' I cannot with this location. I have given reasonable excuses to myself with each random event but when you give a place chance after chance it starts to add up. read more

Please do not pay the managers more than they deserve at this location. Their customer service is some of the worst I have ever seen to a new customer in the area. They are simply rude and they do not care if you get your order or get your order correct at all. No eye contact, no apology they walk away from you when you're speaking. A word to the managers at this location - if you are not good at customer service and do not care about customers please find another profession. read more

This McDonald's is terrible. Didn't have any burgers??? And constantly no shakes. Ridiculous

Worst McDonald's I've ever been to. Service is bad, unfriendly and food tastes bad compared to other McDonald's.

Took a while to be recognized at the counter, took forever to get our food, things were not stocked and the play area had a TON of trash left in it. read more

Well last time I came to this mcdonalds which was a few years ago, I came to this mcdonalds, Last time I was here you couldn't place an order through the front counter, you had to do it through the machines, so customer service is non existent, and It's because the workers here didn't speak english. That's a major issue, and when they handed customers their food they didn't say anything to them, not even a thank you, and when they're communicating as a team it's in hindi or something, so that tells me, they don't have customer service, I also witnessed a sandwich being dropped on the floor and they picked it up, put it in the customers bag and handed it to the person coming through the drive thru. Poor guy didn't know his sandwich was on the nasty floor. Stay away from here! read more

This place is bs I ordered a couple things off door dash and I didn't get my McFlurry I called them 4 times in a row and no one answered would recommend going somewhere else read more

Ordered my food curbside at 2:30 and did not get it till 2:53 and food was cold . Slow as service