Ordered a chocolate shake at the kiosk. A few minutes after paying a manager appeared to inform me they had no ice cream. Guess they were too lazy to clean out the machines. There are no other desserts available there. Only giving them the one star because that's the least I could give them to post this review. read more

Like I've said about other well-known businesses- you'd have to be living under a rock not to know about this place or what it serves. This review is strictly about my customer service encounters here. I like McDonalds, because almost every time, it is predictable in food quality, menu selection, and at least for this location, quality customer service. 5 stars is not a claim that McDonalds services the best hamburger or fry selection in our community- it is a claim that what they DO, they do consistently well. This particular location has almost always provided an accurate order, acceptable customer service, and intentional cleanliness on the premises. I have been shorted a sauce before? Sure. Have I gotten a Diet Coke instead of a regular coke before? Sure. Are the employees almost always just friendly enough? You bet. The important thing, is that I recognize I am going to a fast food establishment that almost certainly pays its employees on the lower end of the pay scale. And considering all of this- I think the service here is above par for McDonalds. read more

The staff is friendly, the tables are clean I haven't had any real issues here, food is pretty good I enjoy coming here.

Breakfast at McDonald's before i start my driving job. Uber eats delivery coupon code UEFXPQRYTUE save you some money. I odered #1 mcmuffin hash brown large coffee and breakfast burrito read more

They employees are very rude and don't know how to handle any given situation Nobody in this restaurant was willing to listen to my problem But instead we're being hostile towards me telling me they're not everything is going to go the way I wanted to go as you can see in this picture of them so is his hand is almost inside my car trying to point at me telling me I'm wrong very very bad experience and will never go back do not recommend read more

McDonald's - As you can see in this picture of them so is his hand is almost inside my car trying to point at me telling me I'm wrong. - Burgers Near Me - Covington, Washington

OMG, I don't hold a super high bar for McDonald's, but our latest visit was just ridiculous. First we were told that they "weren't serving big macs" tonight because they were out of the buns... so we ordered other items. When we got to the window to pay, the cashier read back the order and it was completely wrong so we recited it again to get it corrected. When we got to the window to get the food the fries were still the wrong size but the person corrected it on the spot.... we checked the bag and everything finally looked good so we headed home to eat. The drinks were good and the fries were fresh. Then we got to the burgers.... they actually gave us a burger that was missing the bottom bun! Clearly no sense of QC or even BASIC attention to the job at hand. I called the manager to inform her what was happening with her staff. She listened and offered a replacement meal on our next visit (which i declined) but didn't seem surprised or startled at the report of what happened other than to say they were short handed. read more

McDonald's - Really!? How do you miss the bottom bun when putting it in the box? Just meat, sauce and cheese straight on to the cardboard. - Burgers Near Me - Covington, Washington

The food gives me a stomachache every time I eat it butt The sweet tea is absolutely scrumdiddlyumptious last night I went to get french fries and they burnt my mouth that night I cried for three hours. Because of my fries. read more

Drive thru employee does not understand what cold french fries are and an automated attendant would be better at taking a food order. My quarterly big mac attack resulted in a grease coated torn hamburger bun, cold fries, and they even shorted the children out of their TWO Disney 100 characters. I thought owners had to be vetted to own a McDonald's, or at least held to a standard. Remember your Six Steps people, remember your QSC. read more

No ice cream again? No milkshake! It's a never ending problem that needs to be addressed.

Good food terrible service. I was the only car in the drive thru no one was answering at the order stand after 2 min A car pulled up and ordered right away at that stand. After 2 more minutes I backed out and pulled up at the other lane and was told to wait a min. I was thinking that the other lane must not be working. Then while I was waiting another car pulled into the other lane and was served right away. I don't know why I was there 6 min being ignored. If you have to come to this McDonald's just go inside. They don't know how to run a drive through. read more

They never gave us a receipt when we asked, upon opening the box for my quarter pounder it was ripped and cold and nasty ass all fuck, my boyfriend food was cold and also nasty as all hell, not even fucking edible at this point. Fucking nasty worst experience ever id rather eat fucking dirt. Thanks for having us go hungry tonight McDonalds you fucking suck and work on your customer service to assholes. read more

McDonald's - a hamburger in a box - Burgers Near Me - Covington, Washington

Horrible service and efficiency. Does not answer phone calls. Takes forever when it is 24 hours. Hire more people if you can't get your shit together. Plenty of people need jobs at the moment read more

This MacDonals charge a take out fee. What's the deal? MacDonalds IS a take out restaurant.

I come to this location cause it's close and not because it's a good location. This time I came in to order and it was a shit show. Let me start of with someone ordered before I did and then someone ordered after I did. When they were rolling out orders they gave the guy who ordered after me his order first before they gave me my order or the guy's order before me. we all ordered about 2 to 3 items. This really pissed me off. While I was waiting for my order, a lady game in and was complaining about how the ice tea tasted like the machine has never been cleaned in years! She said she called and they just hung up in her so she came in person to get a refund and she asked for corporate's number and the manager's name and number and she was basically told that they don't have the time to give her that information which is really shitty customer service!! On top of that when I got back to the car, my husband told me a mini van came after I ordered and left with their order before I even got back to the car. The store really needs to learn time management and How to talk and treat their customers!!! This makes me not want to come back to this location and this is not the first time I had an issue with service! read more

This is the worst McDonald's I've ever been too . It's about 2am last Saturday night, we're trying to order food and the drive through is taking forever. We over hear the person taking the order with the customer in front of us . This lady that was taking the order must have been high . She kept forgetting what the sustainer asked for and kept laughing over nothing . I swear we sat in that line for over 15 min for that one car that was having to deal with her . To top it all off all of our food wasn't even warm , it was as if it had been sitting out all night read more

If I could give less k would. They wouldn't give me my fries they don't do liver to my area

20 plus minute wait in drive through, only to be told by the manager (who has no idea how uber eats works) that they gave the order to someone else, and it was my fault for "being late" when I literally got the order across the street, drove over and got in line. Abusive treatment on top of their mistake? Find a better night manager. read more

We stopped in today for a late lunch. I order the four strip chicken tenders meal and my partner ordered a cheese burger, fish o fillet and two strawberry and cream pies. Everything was good except for the pies, they were so old that the filling was rubbery and dry. Also the sweet tea dispenser was completely empty. It wasn't that busy when we were there. This is your typical McDonalds. Nothing special read more

Took them 40 freaking minutes to complete 2 sausages egg McMuffin while my boyfriend got his Order and finished it 20mins before me

Where is the owner, district manager, GM, HQ, and all of the other supervisor checks and balances for this place?!?! My biggest grip, fill up your smoothies, you're stealing by shorting every cup! This trip was by far the worst I've ever had there. I went inside which was a HUGE mistake! The unfortunate teenager working the register had absolutely no idea what he was doing. The person in front of me was taking forever so I ordered all of my smoothie and drink orders through the kiosk. I had to go back to the register because the buy one get on free coupon has to be paid for at the register. The kiosk won't accept it (McDonald's validation code). I walked back and let the employee at the register know that I had a McD's coupon for a buy one get one free sandwich. He stared at it for a min and let me know that he didn't know how to do it. He tried to flag down several employees but they weren't able to assist. The manager (lady) came over and told him that he needed to ring in the burgers first then come find her. She walked away. Seriously!?!? Are you kidding me? This kid had no idea how to do it and I have to wait because you didn't properly train him. He entered the burgers then said he would have to go find her. WOW! Great customer service and support of your totally untrained employee. She walked back mad, accepted the coupon while yelling at him to come back and work the register. She quickly walked away and the employee had no idea what to do next. My current total was for over $15.00 for a single quarter pounder with cheese. Obviously, he messed up the entire order. My drink order was waiting up on the counter by this time. The smoothies take the longest to make but I received them before I was able to place a burger order! He had added items that I never asked for. Why? It's because he's frustrated and not able to concentrate due to be untrained. I told him to forget it and left. As I was leaving, the manager yelled to the back that someone needed to take the employee's place because he didn't know what he was doing. You have to train and leave someone with them until they can complete the job. If you trained him then that's even worse because he doesn't know what he's doing. I felt really bad for him. This was not his fault! Terrible management style! Terrible customer service (by the manager)! McDonalds Corporate should take their signs off of the building, it's a complete embarrassment. The owner should take some ownership in his/her business! read more

I just need to give this McD's a shoutout for their Christmas Day service! There were so many people inside and in drive thru but they kept everything running smoothly and efficiently! They keep on apologizing for the wait but they were really busting their asses the whole time! Thank you so much! read more

My 5 time going here I ordered a Big Mac today. When I got home there was no meat Pattie's, just bread pickles and sauce. Never going there again! Now I feel like I always have to check my foods before leaving from any McDonald's. read more

If you keep re-frying old fries, I'm going to start ordering them without salt. .............,,,,,...............,,;;:/.................. .............,,,,,...............,,;;:/.................. .............,,,,,...............,,;;:/.................. .............,,,,,...............,,;;:/.................. read more

This is the only McDonalds that I know of that has a lobby that is open 24/7! Good service and the food is your standard McD's........................ read more

I mean its McDs... they are fast and usually non-chatty which is the point. My breakfast burritos were ok, but the hashbrowns were steaming hot! yum. The kids like saying anything that has bacon, egg and cheese. And peeling the new Monopoly pieces. Odd note: after ordering the burritos, she says, do you want hot sauce? I say, no. But what comes up on the reader board, 2 hot sauces. wierd. So I look in the bag, and lo and behold, 3 packets of hot sauce. I tell the gal at the window, I didnt order these, she asked, I said no, and they showed up on the board anyways. She said, Oh, she must not have understood you. She understood my entire order, but not the word 'no'? Ahh... well.. it was waaay too early in the morning and I was clearly easily irritated. read more

Longest drive thru time I have ever seen. Started in line at 6:55pm, got my food at 7:16pm. And seeing young men goofing around in the back did not improve my mood. Covington McDonald's you need to get your act together. read more

Horrible location. It sucks because it was just Newley renovated and it's beautiful inside. It starts with walking in the front door, I had to walk thru a cloud of cigarette smoke coming from two workers on break with uniforms on, about 3 ft from the entrance. Then the works are yelling and talking about getting drunk when they get off work tonight. The ketchup dispenser is empty. My order was incorrect. I feel like im at some drug addicts house hanging out with all their friends. Not coming back here again. read more

Forced to wait in drive through line for no food because they refuse to accept electronic payment in early hours. No sign saying this before you are trapped and have to wait for everyone to clear out ahead of you. Not a one time acurance. read more

Poor performance today folks I had a coupon for a buy one get one, and you fulfilled it with sausage egg mcmuffin without egg 2 of them, I water for my receipt and saw the cashier using his phone to calculate how much change to proved the customer who followed me..,. Was wondering why no eye contact So the floor manager finally asks if they can help, and I indicate " I would like my receipt " The answer " we cannot provide, the machine is broken it has been called in. Tell ya what what folks, this was the only register open, so they had other options to get to a fully functioning register. Nothing was filling functioning as it should at this location Glad I was only passing through, and this is not my McDonald's read more

STAY AWAY!!!! This place is highly likely to mess up your order. If you dare go inside you will probably find it to be dirty. Especially at night. whoever runs this place at night is a Joke. Do not go to this McDonald's, avoid the frustration and go elsewhere. There are plenty of other fast food places in the area that actually want to make customers feel welcome. read more

I brought my daughter here for the McTeacher night her school was hosting, and the service was great! They give you a number now and you put it on your table and they deliver your food to you! Also two different employees came around in the hour we were there to clean the empty tables around us with a damp rag, it has been a while since I have been here, but it definitely has a way cleaner, friendly vibe now, and I will keep coming back! read more

This McDonald's can be both the best and the worst at times. Multiple times I pulled up to the drive-through speaker and had to wait 5 to 10 minutes and nobody talks over the loudspeaker. I have had to drive up to the window to let them even know I was in the drive-through. I've also had issues with them when I order a particular type of soda and get over to pick up my food only to find they have given me a different one. It wasn't a mistake, they just didn't carry the soda that I ordered anymore and nobody bothered telling me. I don't mind if they are out of a certain type of soda; just let me know, so I can pick what you're going to substitute it with. Other than that, It's a fantastic McDonald's. I've had times when I've gone through and they asked if I wanted to wait a couple of extra seconds to get fresher fries. One time they even made a mistake and gave me an extra three boxes of fries that I had ordered and they told me to "just go ahead" and I went home with three extra large fries read more

Cash only. I have been here four times at various hours and they always say they are accepting cash only read more

OK now I have been to this McDonald's a number of times. And today I ordered the sandwich that's basically three parts. The meat product, the condiment, and the cheese. Today as I always do I order my sandwich with cheese removed. The order taker said sandwich without cheese I said yes. At the second window delivery person said sandwich without cheese and I said yes. Now here is where it goes awry. I pull out of the drive through then slow down enough to check my bag and see that of course there is cheese on both sandwiches. Even though the label on the container specifically displays no American cheese. Well I kind of expect McDonald's to occasionally get my order wrong however today they proved they are the minimum wage earners of tomorrow. If you pay someone the minimum wage of course you get minimum-wage level of performance. I feel like a victim and her bed drama driving away from the drive-through and feeling completely dissatisfied. I will keep trying to train these folks how to put together a small sandwich. In this case one of the smaller sandwiches. Now for the real reason of being upset. When a customer asked for a product to be removed from the regular assembly there is normally a reason. In my case I am deathly allergic to cheese. So when you think it's insane that I remove the cheese, please do not consider it a favor to add the cheese back on. When allergic to a food product, it is vastly more expensive to ingest the food product than it is to just throw the sandwich in the trash. Thank you once again for assisting me in filling up the local compost container. read more

I have never experienced a worse McDonalds! This place is pathetic. Even the poor employees know how bad it is. They're cowering in their skis as they tell you in tears that the manager doesn't GAF and don't know what to do or how to make it better. That is some sorry ass shit! read more

i was starving so i went to get the famous mcnuggets and french fries. i came up to the window as an employee asks what i want i replied with mcnuggets and fries with sweet and sour sauce, i kept seeing the screen change from large fries to medium fries. which i then just reminded him i ordered the large fries, he replied a with a snarky comment telling me to not pay attention to the screen. i move on from it and then get to the next window, they then tell me i couldn't have sauces because i should've ordered it at the first window and decided to put the bag of food right in front of my face and said have a good night with the worst look on her face. so disappointed. read more

Would it kill these people to give dip with their chicken nuggets? Do you even understand how awful it is when you're bribing your toddler with cookies to eat their lunch because they were promised sweet and sour and now they have NOTHING to dip their now cold nuggets (because people that work here don't know how to close the stupid happy meal box) into and cold dry nuggets are gross, I don't care WHO you are. It.is.gross! read more

I went to the drive thru at 330 in the morning, right before breakfast. There were 2 cars ahead of me. It took until 355 to get to the window, where I was told that the employees had decided to do breakfast early today. What an incompetent run place. I would just go to another McDonald's if thats what you want. read more

This is the slowest McDonalds in the world. Every time I get stuck in that drive thru I yell "WHY DID I COME HERE???" Whoever is stuck in the car with me replies "I have no idea, but you say the same thing every time!!!" The food tastes pretty much like....ahhhh...McDonalds. If you can get that far. They have apparently hired the sloths from Zootopia to work in this restaurant. Ordering is an experience in communication, or a failure thereof. Then...you...................sit. There's a reason McDonalds blocks in the drive thru lane with bee filled bushes and concrete barriers. THERE IS NO ESCAPE. read more

I came through the drive-thru to pick up a quick dinner for my family. After I paid, my husband called asking if I would be able to add a happy meal for my toddler since she was then demanding for a specific food item. I explained that I paid but I would ask. I asked the girls at the pick up window, and even explained why I was asking. They were not sure, tried asking if it was okay, and then since they were not getting an answer, decided they were going to ring me out anyway. A supervisor, lady with glasses and gray/blonde hair came by, started questioning the girls, got upset at them and then practically chewed me out that I am not allowed to order at the pick up window because it will take too long with their rush. Let me explain that I understand--I worked at Starbucks for years and worked primarily in drive-thru. If anyone knows how stressful peak times are, it would be me. Not to mention, there was a reason I asked if this was okay in the first place. There are ways to explain things without being an absolute jerk to customers. If I am able to do so, if her regular employees can do so, so can this supervisor. The one star I am giving, are for the girls I spoke to, otherwise, I would give a zero-star rating. This McDonalds lost my family's business for awful customer treatment by this supervisor. To also add: the sandwich paper and tags were greasy. Disgusting! The McDonald's on 240th/108th in Kent is way better with quality and attitude. Maybe Covington Maple Valley needs to take a few pages out of their books. read more