Terrible sandwiches, terrible customer service. We ordered a catering tray of 18 sandwich portions. What we got were 6 whole sandwiches which we were told to 'Go home & cut up'!!!! DO NOT advertise trays if you are not making them. The sandwiches were absolutely tasteless, meat unseasoned & bland, cheap white rolls. Will never use them again - they don't even deserve 1 star. read more

My sandwich was so flat and had little lettuce and meat compared to the good amount of oil and vinegar that was on the sandwich. read more

Jimmy John's - Sandwiches Near Me - Covington, Washington

Great/fast service. I tried the new ultimate Italian for the first time. It wasn't bad but next time I'll go with my favorite "Gargantuan" two meals in one sandwich read more

Why do people come here? I came here just to try it since I always go to jersey mikes and the quality and service is all very poor! Rude workers and meat and sandwich quality was very poor and they don't give you much compared to jersey mikes. Will not be back. Go to jersey mikes! read more

The customer service is the worst I have ever seen. You need to hire someone older who knows what it is. We ended canceling our order and going to Fire House Subs. read more

Used to LOVE this place...up until about 5 minutes ago! Their pickles are now not even "pickled", they are cucumbers that have a slight flavor of dill. I called to complain and was told that they just switched suppliers and that's how they are now. They didn't care. I literally live 2 minutes from them and it took over 15 minutes to deliver me the most horrible, overpriced sandwich I've ever had. It smelled weird, it tasted strange and it literally only had turkey, bacon, lettuce and pickles. I think it was the pickles. I am so disappointed in this restaurant...if I want another sub from JJ, it won't be from this one. read more

being a jerk to your employee in front of customers is a really easy way for me to decide not to come back to a business. So what he forgot to clock out, you shouldn't threaten to fire him, especially not in front of multiple customers. every business has a schedule variance sheet someone can fill out if they forget to clock out. it's always the old lady with grey hair in there being rude to everyone for no reason. i'm disappointed. read more

Bought a slim today, don't think the guy heard me say cheese but they made my sand which in 10 seconds and the picture represents that. Jersey mikes is a much better choice at this point. read more

Jimmy John's - This has to be a prank, right? - Sandwiches Near Me - Covington, Washington

Staff was underwhelming seemed like they didn't wanna be there. The landing Jimmy John's not only has better staff but you won't pay 20$ for a sandwich and chips... idk why it's so expensive there. Crazy... read more

This was my first time trying Jimmy John's. I ordered the club tuna. It was amazing!! I will definitely be coming back!!

Went to this Jimmy John's for the time and was really surprised. I have just recently switched from Subway to Jimmy John's, I enjoy the Deli style sub more than your average subs. This one's location has changed the price of the little John to $3.99. I asked the cashier, she said her franchisee changed the price. Not only that ,but if the Cubano was made right it is a RIP off for the price. 1 piece of ham, 4 strips of bacon, but a ton of dill pickles for over $8.00. Will never order again. read more

Five gold stars to the customer service at the Covington WA Jimmy John's! My husband was supposed to pick up subs from another place. He grabbed the two subs your guys had made for someone else. They paid for the order online. The error wasn't discovered until my hubby brought home the wrong sandwiches. Thank you for remaking them at no charge for the guy we gyped! Excellent service. I tried to pay for the subs we took, but you just told us to enjoy them. Next time I will order from you to start with! read more

Can't seem to get a sandwich right. Always something wrong with it. I order a tuna sandwich with provolone, no tomatoes, no mayo, add bacon, add onions, double oil and vinegar, cut in half. there's always something wrong no bacon - which you pay extra for, not cut in half, no oil and vinegar, tomoatos are on the sandwich. I mean seriously how hard can it be. The problem is they have multiple people working on a sandwich and no one person responsible for it being correct. read more

Decided to stop here for lunch the other day. Ordered a BLT sandwich didn't realize it would be a cold sandwich. Hated it so much that I threw it away. I can't stand eating cold sandwiches ever! Service was friendly and fast. Don't think I'll be coming back read more

Great food. Good prices. Clean store. Employees are nice. I really love the bread. I wish they had a rewards system so I could get me some free sandies from all the JJ I buy. **I'd also like to mention that I happened to be in the store when the two girls who posted 1 stars were in. They came in and ordered, and were talking about a [disabled] employee (who has always been kind when I've gone in and interacted with her), joking/snickering and asking if she had been fired yet. The older woman the girls came in with watched them act inappropriately and left their attitudes unchecked. The manager may have been short with them, but simply told them that JJs does not tolerate mocking of their employees. I hope these people that are willing to make fun of a disabled person and then team up to write bad reviews when they are called out for their actions never return, because I don't want to chance another encounter with these miserable people. IF YOU CHECK THEIR YELP REVIEWS YOU'LL SEE THAT THEY HAVE TEAMED UP TO WRITE BAD REVIEWS BEFORE** read more

This place had the fastest service I have ever experienced. I was amazed when they said my food was ready. Plus my sandwich was delicious!

Great location. Friendly manager (Kilo) who makes great sandwiches and greets everyone. Excellent service. read more

This is are last minute go to. Staff is always nice and quick just as they claim. They never act upset if we need to make a change in a sandwich. Fresh ingredients. Overall great for a sandwich on the run or lettuce wrap. read more

#6 is so delicious. I get it with no tomato's, extra cucumbers, and Dijon. It's a must have!! So delish. I am a Jjs customer for life. Clean store, very friendly staff. read more

Jimmy John's - Add regular chips for an extra CRUNCH - Sandwiches Near Me - Covington, Washington

My second experience at Jimmy John's and my second time that they've messed up my order. This is my first time to this location but it was eerily similar to my visit to the Snohomish location that also messed up my sandwich a couple of summers ago. This time, I ordered a turkey sandwich and specially requested mustard. Not only that but I had a full on conversation with the cashier regarding the different options of mustard. To me, a sandwich isn't a sandwich without the much needed extra kick of mustard, specifically a spicy or deli mustard. Unfortunately, we took our sandwiches to go and didn't eat them until we reached a picnic spot on MOUNT RAINIER!!! Too late to add mustard now. I took a couple of bites and immediately realized that something was off. I opened my sandwich and couldn't find a speck of mustard on it. Just mayo, which is only acceptable when mixed with mustard. Needless to say, I was very disappointed and therefore didn't enjoy my sandwich as much as if they had remembered the mustard. I might even be giving them a five star review if only I had received what I ordered. Sigh... read more

I went to get a sandwich at Jimmy Johns the other day. I wasn't sure what I wanted and the staff was friendly and helpful. My sandwich was done being made beyond was finished paying!! The bread was sooo fresh, apparently they make it there fresh daily. When I asked about a wheat sub, they said They will hopefully have a wheat sub option by the end of September. I was very glad to see that they also offer lettuce wraps as well. Apparently at Jimmy John's, they are called in which. My only thing I'd change, is more variety on their sauces to kick it up a notch, like a chipotle, or jalapeño ranch. I will definitely go back. read more

I'm a big fan of Jimmy John's. I have yet to be in one of the restaurants that didn't have good food and good service. This Jimmy John's location is always clean, they have several friendly kids on staff willing and ready to help. They always take extra precautions because I'm allergic to tomatoes. So everyone on the line changes gloves and they are careful to make sure my bread doesn't touch anything. My allergies aren't that severe... But I really appreciate a restaurant that takes that many precautions regardless. Many others don't. Most the time when I order a sandwich, it is ready to go before my transaction has cleared or had even signed the receipt lol!! I read some of the other reviews/complaints below... And it's too bad, for seemingly petty reasons, people leave ridiculous comments. The fact of the matter is, the restaurant is clean, orderly, service is always up to par, and then seriously they put avocados on my sandwich... Any place that has avocados is cool with me! Thank you JJ management and staff for everything you do! Oh, and if your looking to open another store, Fairwood has vacancies! read more

Jimmy John's - the front of the restaurant - Sandwiches Near Me - Covington, Washington

I love Jimmy Johns however this location is lacking in customer service. Save yourself the headache and go somewhere else.

My Philly cheese steak was cooked for perfection. I'll be back real soon!!! customer service was in point too makes it worth the stop.

It's really sad because I love eating Jimmy Johns subs but in this particular joint I believe we received insulting customer service. I asked if a former school mate still worked here and a cook stopped her work to say "We don't make fun of slow people and we don't talk bad about our co worker" after I denied saying that she said "I don't care we don't do it" like ??? I didn't know she was "slow" (I don't think she is) and we weren't making fun of her. The workers attitude was very rude in front of my whole family on mother's day. Next time me and my family will go to Jersey Mikes thanks read more

This particular Jimmy John's is my favorite. The staff are friendly. It is efficiently and effectively run. Most importantly they always make my sandwich #6 with extras exactly the way I ask and the ingredients are always fresh. Also they have a sign in the window that says thank you to first responders, which I really appreciate. read more

Me and my friends family went here before a picnic at lake wilderness and a worker was very rude! We asked if someone we knew still worked there and the sandwich maker said "I don't care we don't make fun of slow people". The Kent jimmy Johns is better with service and drive thru read more

I love the food here, and I also love how clean it is inside!

To say I'm astonished is an understatement. We recently went to this new location (it used to be a family dentist office if I remember correctly) for dinner and was STUNNED by the amazing service we received! I remember working downtown and the sheer chaos but truly well orchestrated this company maintained during those times it's poise and perfectly attentive service! We walked in and were greeted immediately. The gentlemen who took our order seemed to cue his staff as well because they were all in a row prepping our sandwiches in such a precise fashion that they were completed before we even had paid! For four sandwiches, drinks, a few bags of chips it was only $41. and some change!!! It was shocking they even took Apple Pay, at first it didn't work but when I used it to see if it would I choose the jalapeño chips, and it worked, just press closer to the payment port! As we sat there and ate we became aware of how EXTREMELY CLEAN THIS LOCATION WAS. The floor was shining with cleanliness, the bathrooms were spotless, and the back counter was stunning! We watched another guest come up and order and was shocked to see the same line of immediate service start! I love this location so much and am glad it's right off the main road in Covington! If you're in the town, stop in! The pickle is delicious and they even cut it perfectly in to fourths! I suggest getting the #12, the avocado really adds a touch of summer we are missing during these cold Washington winters! Thanks again for the amazing service, food and time the other night! Way to go Jimmy Johns, and the team here at the Covington, Washington location!!!! WE WILL BE BACK!!! read more

Jimmy John's - a bag of jalapeno flavored chips - Sandwiches Near Me - Covington, Washington

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I usually stop in here after the gym and each time I'm in here they are fully staffed and quick as they promise. As always, JJ sandwiches are top notch! Didn't realize they opened one right off the main road in Covington so it makes it an easy stop. read more