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    El Pollo Loco

    3.4 (40 reviews)
    Closed 10:00 am - 10:00 pm
    Updated 1 month ago

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    Mixed chicken
    Debra W.

    When I tell you I was waiting for this place to open, I mean I was patiently waiting. I did not go when they first opened. I had to wait because there was no way I was going to wait for "fast food". Living in Las Vegas years ago, EPL was a staple for us and I often thought about their chicken and that creamy cilantro dressing. My first visit was not bad. I visited on a Saturday around 11am and the drive thru line was backed up all the way to the street but I was able to pull in the small parking lot and park. Upon walking in, it wasn't overly crowded. There are two self ordering kiosks to order but if you're ordering a family meal they have signs to order at cashier. I went with a mixed family meal with white and dark meat. My sides were mashed and potatoes, broccoli and salad. The sides were pretty good. Honestly, they may have my favorite mashed potatoes for fast food. The salad was very fresh and the steamed broccoli standard. Our chicken was a little dry and left us wanting more but with the help of the creamy cilantro dressing that I ordered plenty of on the side, we were able to eat it and make it a great meal. I recently went back and ordered a two piece combo with breast and wing. The breast was definitely dry on the outside and edges but it was notably moist in the middle compared to my previous visit. Service is good and fast. For fast food chicken, it's a solid option. I'll for sure be back. The restaurant has ample seating for inside dining and lots of windows to keep it bright and clean.

    Jill K.

    I had the opportunity to come here on a weekday and the drive thru line was busy as expected. We were lucky to find a parking spot and decided to walk in. The wait time didn't make a difference whether we ordered in or at the drive thru. what we ordered... - crunchy queso bowl - I would order this again! It has beans, rice, guacamole, queso, chicken, pico de Gallo. the chicken was moist with good flavor. - 2 pce chicken leg & thigh - The chicken had good flavor, perfectly grilled, and came with rice, mashed potatoes w/ gravy and 2 tortillas. While the food was good, it didn't live up to the hype that surrounds this place. I would only return after the hype dies down and the lines are shorter.

    Anne D.

    I had never visited an El Pollo Loco prior to them coming to WA state. I asked my friend from California if it was worth trying and they said it was. It's like a mashup between Taco Time, KFC, and Chipotle. Been here twice already. Once before noon and the other in the evening. It really does operate like night and day. At night the dining area was loud. The line to order was long. Turn around time to receive food was obviously long too. Tables were sticky and dirty because of prior sloppy eaters and lack of staff cleaning up after them. The drive thru line backed up onto SR 516. During the day, parking was abundant. No drive-thru line backup. The employees were nice and seemed more relaxed. We ordered in-person and we actually got our order in faster than the people learning the menu on the kiosks. It never hurts to ask if in-person ordering is available especially if there is a kiosk backup. You can actually hear the music playing overhead. The tables were clean. The food was hot, presented well, and tasted good. I rarely review chains but because it's new to WA state I thought it was worth trying. It was a good decision.

    3 piece chicken with mashed potatoes & street corn
    Rick C.

    The service pretty is standard fast food service with self ordering kiosks or you can order with the staff. It just opened a few weeks ago so the drive through is crazy. Once in the lot you can find parking & order quickly at the counter inside but seating is limited. The food was pretty good & fresh & I will be back to try additional things on the menu.

    Jessilyn C.

    Tried again a week later. Rating went down from three to two. Only because this time I waited an hour for this small meal. Decided to try again...This time I got the meal I wanted instead of tacos and burritos. It took over an hour, got home and they forgot to add salsa Fresca to my bag. How can you eat the crazy chicken without salsa Fresca!! Good thing I ordered guacamole. So far the chicken is not burnt. Too dry but not burnt. They really need to iron out the kinks still. Cars still long out on the street causing traffic. When chick fil an opened a few years ago by our house, they knew what they were doing. Sure lines were long but it did not take two hours to get our meal. They even had PD taking care of traffic. Also the meal isn't as good as when I was a teenager. As far as cleanliness, the gal cleaning tried her best to wipe the tables as fast as she could. Only one gal. She wiped the table, but just pushed the mess in the floor. The floors need to be cleaned up too! As I mentioned earlier about chick fil a when they opened. There was a little old lady wiping down the tables with wipes, and another crew member sweeping the floors. EPL...you need to up your game in cleanliness. Will I be back...not sure! I'll be in SoCal next week I can just get a meal there.

    Soup is the bomb, so yummy
    Makerita L.

    Jan 12, 2026 out to check out this new location. I was so excited to hear that we now have our own El Pollo Loco. This was my favorite spot whenever I'm in California. We ordered the chicken tostada, that was delicious and we ordered the 3 piece chicken dinner. Well, the chicken, did not taste the same as how it was in California. A little bit dried, tasted very bland. Everything else was ok. I loved the free chicken soup that got served while we wait. I don't mind ordering a whole bowl of that soup next time, it was really good, flavorful and delicious. The atmosphere was kind of chaotic, people shouting, people waiting for thier orders for a long time. There's a lot of waiting inside and out. Not enough parking space. Hopefully they'll improve on my next visit but not any time soon. In a few months.

    Steve M.

    2 weeks in since grand opening and still missing the mark here. Chicken has been overly dry 2/3 times and the wait times continue to be unacceptable. They also have menu pricing inconsistencies (have a $5.99 combo but the cashiers say it's incorrect and actually comes out to over $9 with the drink). Also, the app is very bad. If u open up an offer, make sure u use it right away since u won't be able to access it at all afterward even if it was never used. The electronic screen ordering is actually nice but they should really have 3 at a minimum Also they need a better system for calling out ready orders. It's non stop yelling out the order numbers in Spanish and English inside an already loud restaurant. Just have screen up with the pickup numbers there.

    Salads
    Laurence E.

    Food is good. I do miss this flavor of chicken. Service needs to improve. It was chaos and then even more chaos. Literally, chickens with cut heads. People had to wait 1-2 hours for the chicken to cook! Ambiance, well if you want CHAOS, you've come to the right place! If you can wait then wait at least 3 more months! Hopefully it will calm down?! Or better yet come here when they open at 10AM everyday. Maybe you'll get your meal in 30-40 min or less! Better than that 1-2 hour mark!

    Daniella A.

    i long for el pollo loco to open in WA!!! we cam extra early so we beat the rush! everyone was quick however, the lady giving our order did NOT listen and charged us for large drinks. other than that, the place is clean and perfect! food is absolutely fresh!!

    3 piece thigh and leg combo with rice and coleslaw

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    5 months ago

    Food was absolutely amazing and so flavorful. Thank you for opening here in Washington!!

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    grand opening was great! service was great and I was checked up on, consistently cleaning, and fast service as well.

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    Nana's Southern Kitchen - jumbo wings

    Nana's Southern Kitchen

    4.3(638 reviews)
    0.0 mi
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    Nana's Kitchen earns 5 stars not only for the incredible food, but for the atmosphere and the…read morepeople who make it special. It's family-owned and operated, and you can truly feel that sense of legacy and love the moment you walk in. The food is absolutely amazing. My husband and I were visiting Washington for the weekend and ended up eating here twice--that's how good it is. The first time, we had the catfish nuggets, fried shrimp, and fried pork chops with collard greens, mac & cheese, and candied yams. Every single bite was on point. The second time, we made it just in time for the oxtail stew--and it was fire. You can genuinely taste the soul in the food. This place is something special. LOVE LOVE LOVE!!!!!

    It has been a while ordering food from Nana's. I like that they are located in Kent, which is very…read moreconvenient. The parking itself gets a bit crowded in that area. We were craving some southern cooking and they were able to help us fairly quickly upon coming in. We ordered a meal with the two main and two side. In our order, we had the fried chicken and catfish. For the sides we had their macaroni and cheese and collard greens. With the meal it did come with a cornbread. We added n extra cornbread for $4. All this was a bit pricey for a meal. We ordered our food to go, so once our food is ready, they'll bring it out to our car. Which is a very nice service! But it did take a long time to get our food, I'm glad that it was fresh though. As for the food itself, I thought the chicken could've had a little bit more salt. But we did have the hot sauce on the side to dip, which made it good. The catfish was delicious, lots of flavor there. Nana's special sauce that was offered, made it even better! The sides were good, but for the cornbread. I would've liked it more moist. The place is very relaxed and chill, with many customers enjoying their food inside or waiting outside for the nice lady to drop off their order.

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    Interiors

    Nana's Southern Kitchen - Catfish, Yams, Green Beans, Cornbread.  Catfish, Mac n Cheese, Greens, Cornbread.

    Catfish, Yams, Green Beans, Cornbread. Catfish, Mac n Cheese, Greens, Cornbread.

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    Jumbo chicken wings

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    2.1(58 reviews)
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    Maddi absolutely saved the day for me today. I had ordered original recipe chicken but accidentally…read morereceived all crispy, which wouldn't work for my dad. When I came back in, the store was really busy, but Maddi noticed right away and made sure it got taken care of at the first opportunity. She handled it quickly and kindly while also helping a coworker who seemed stuck with another order. It's easy to complain when something goes wrong, but the way Maddi stepped up and fixed the situation was genuinely impressive. Thank you for the great service and for turning a stressful moment into a good experience.

    Came in today courtesy of Mobile. The restaurant was clean and the staff was friendly, but the food…read morewas inedible. I had a Chicken Sandwich and Fries. I assumed both would be made to order, but the food was made in seconds. Both items were room temp, neither was crisp and both appeared to have been cooked at least 30 minutes prior if not longer. I was quickly reminded of the History Channel episode of The Food That Built America. In the KFC episode, the Colonel had an absolute meltdown when he tasted his chicken after selling the business. He was distraught that they changed his recipe despite agreeing to keep all recipes original. I'll say this, hot, it might have been decent, but all KFC location have low reviews and the location that was actually closest to me closed about a year ago proving, no one wants to pay for this garbage. Do better or close your doors.

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    KFC - Waiting... and waiting... and waiting....

    Waiting... and waiting... and waiting....

    KFC - Salty, overly breaded chicken =(

    Salty, overly breaded chicken =(

    KFC

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    Kings Of Wings - Honey BBQ "wings"

    Kings Of Wings

    1.9(16 reviews)
    0.1 mi

    I wish I would have read these yelp reviews before ordering. I ordered through Doordash as I was…read moreextremely hungover today and thought that wings would be a good hangover food. What I got was anything but good. I ordered a 6 piece honey BBQ and a 6 piece Pineapple. These wings were straight up DISGUSTING. Gross, slimy, and devoid of ANY flavor. There was absolutely no pineapple taste with my wings. And the honey BBQ sauce looked like it was watered down. $10.99 for a six-piece order of shitty wings will make ANYONE mad. Hope I can get a refund for this nasty food.

    For as much as I rely on Uber for my reviews and go to spots when I travel I made the mistake of…read moreordering from this place via Uber eats without checking. I made two orders and both were via Uber so I can't rate the place in person, which sounds like I never would have ordered had I crosschecked the yelp review before ordering but I did. First order was an overall average to above average experience. Placed the order got the wings, one order of garlic, one order of honey bbq with a side of ranch. Pretty tasty actually! Not the best but not bad. Second time, about a week later, same order but trying to use the buy one get one free offer to save about two bucks. Half the order arrived and the side of ranch? Yeah, the little cup was not even 1/3 full. They charge a buck for an empty cup of ranch! (No, it wasn't spilled) So, I called the Restraunt and tried to explain my situation. . . .well after I explained, the man that answered screamed "why you call me? It's not my problem, you call Uber" and hung up. Yep. The wings were fine. The experience poor. $30 for 6 wings and an empty cup of ranch is just not great. Giving that money to a restaurant with that kind of attitude? Nope. Not again. Wings were ok but there are others that deserve our hard earned money, not this place.

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    Kings Of Wings - Their version of "pineapple wings"

    Their version of "pineapple wings"

    Kings Of Wings - Wings

    Wings

    Kings Of Wings - Red hot

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    Red hot

    El Pollo Loco - chickenshop - Updated May 2026

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