We really enjoyed our meal! The wait was long due to lack of wait staff or so we figured but the biscuits were yummy. My shaker margarita was excellent. We ordered the fried shrimp. Great! The ribs were delish! And the fried steak was huge and great as well. We will definitely try it again! read more

Came here for dinner. Took 30 minutes before our party of 6 was seated. A server-in-training took our order. Was pleasantly surprised when we were asked if we wanted the lunch or dinner portion; we all have learning moments im sure. Took 45 for the food to arrive after putting in the order. Food was good but not great. After getting used to OG pasta, the seafood pasta was a welcome change. read more

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i have to wait 40 min to get a table but they said 30 min this is so bad?!?!

Just got home from Cheddars on Stacy Rd, it was one of the most underwhelming dinner experiences I've ever had, very incompetent staff, from the hostesses to the servers, bartenders, you name it, everyone employed here gets an F-, As we entered one of the servers was flirting with her boyfriend, the hostess seated us in the bar area without asking if it was ok, our server was standing at the bar more than serving, the bartender didn't know how to make the mojito that was on the menu, anyway, it went on and on, my wife is employed in food service and she swears we'll never ever be back there, and no managers were ever in sight read more

Just had an amazing early dinner! Like I said it was late lunch/early dinner and first time at Cheddar's since moving to Allen. We were able to order off the lunch menu, their monte crisco's are amazing! The salads are very fresh as well. I loved Cheddars and will definitely be returning! read more

Not worth the trip anymore. It had been a while ( pre-covid) since we visited. My Husband was wanted to go for a country fried steak. We got there, and country fried steak had been removed from the menu. He got chicken tenders instead. The place wasn't overly busy yet for a Friday night, but we got the feeling we would t be seeing much of our server when we hadn't seen him 5 min after being seated. He came by, we ordered food and drinks and he left. Tables have done away with silverware since covid , so it was kinda odd when the waiter dropped off salad and quickly left. So quick, and without a word, we didn't have a chance to remind him we hadn't gotten utensils. He came back with water ( our first drink 15 min after being seated ) and we got to tell him. He then got our drinks ( painkillers ) to us about 20 min after we ordered them and then handed us the plastic utensils because they were all out of the regular metal ones with napkins. That alone isn't a big deal, most places have only had the plastic stuff lately, but we really needed more of a napkin than what is provided in that plastic to go baggie. Never got one though. The Painkillers's alcohol had separated, meaning they had been sitting on the bar waiting to be delivered so long that the ingredients had separated for a before actually being delivered and the ice had half melted making it watery .....nice. Our server didn't even seem to be trying, he seemed tired and overworked, which I'm sure he was, but it was still a bummer. The main courses were pretty good, but nothing worth actually going back to. read more

The food was very good. I want to open with that, because everything else was awful, but the food was great. It started right off the bat, when they decided to seat our party of five at a small booth. There were a number of larger ones open, so I couldn't hazard a guess as to why. With three of us crammed into one side, there was no way we would be able to move our arms properly eat. We had to ask to be moved to a reasonable table. Couldn't get a refill to save our lives. We did finally get one, when we were almost finished eating. Up until then, it'd just been a game of waiting until ice in the glasses melted, and getting a sip of that when available. Someone other than our waitress brought our meals out. At this point, our appetizer plates and even menus were still on the table. As he walked away, I called out to him and he ignored me until I yelled "Sir!" quite loudly. Then he turns to me, slumping his shoulders and gesturing with his arms much like a teenager asked to clean his room as I ask if someone can clear all the clutter away and bring us refills. I have never seen such behavior from an adult, let alone in a restaurant. Waitress finally comes back, and we beg for refills again. She makes no apology, but mentions she's "been roaming". FINALLY clears away the clutter, and eventually comes back with more drinks. As we're finishing up, I comment to the group that I wish I could finish my meal, but that I'd be miserable (as in overstuffed). Waitress comes from a nearby table, and asks if I want my food to get cold and nasty. Excuse me? I'm 30, not 3, and I shouldn't have to justify to the waitress my not wanting to eat myself sick. All in all, this took nearly two hours, and was absolutely the most abysmal "service" I've ever received in any restaurant. I've never seen anything quite like it. To whomever cooked our meal: Your food was great! YOU ignore the 1 star; for you, 5. Keep up the good work. read more

I was skeptical because of the bad reviews but we had good food, friendly service, and no issues. The only issue was it was cold where we sat; the hostess changed the tempt for us and it was noticeably more comfortable by the time we left. read more

I've been eating at this cheddars for probably 10 years. It started off great- the service, food, portions, & price. However in the last 5 years I've noticed the portions are much smaller while the prices have gone up. it's just not worth the price anymore. read more

This is a great cheddars location. The staff is always friendly and the service is always quick and accurate! We love their spinach dip. Also they have a great buffalo chicken wrap and their chicken tenders can't be beat! I'd have to say I've never tried something on their menu i didn't like. read more

I always give the waitstaff the benefit of the doubt considering I've worked in the food industry but this waiter belongs at McDonald's. Straight incompetence! read more

Was served 3 plates of raw chicken. Even after the first plate went back for raw chicken the replacement was even more raw than the first. Manager was nice and accommodating but kitchen staff clearly needs to be taught how long to cook chicken. read more

i'm not disappointed because it was good, but i don't know if it's just the entree's , but i would go home with the nastiest stomach pain, and i tried cheddars twice from two different locations. i wanted to like it because the appetizers were so good. the honey buns and chips, queso, and salsa were so good. it's not bad, but the stomach pain i get is just terrible. read more

Their spinach dip is so rich and creamy yet it has the perfect balance of spinach for those who are not too crazy about spinach. I have always ordered the dip to go and it's warm and comes with crisp chips and salsa for an excellent price. But today I was disappointed when I got home and opened one of the containers and found open of the containers only half filled. I would advise everyone to check your food at pick, I was in a rush today. Hope this stays my favorite dip place. read more

Normally we have a great experience, but tonight was awful. Ran out of bake potatoes, pit order in 10 mins late, cold food, wrong plates and bad drink. read more

Super friendly service, great prices, really good food. Cheddars has been s family favorite since I was a kid (Plano location). We go to Allen location now. One thing I would like to see improved is local craft beer offerings. Menu says to ask the server about local offerings, but they only had apple cider (angry orchard) and the other two they mentioned were craft beers but not local. I went with Fat Tire because I knew I liked it. read more

I don't like to write negative reviews, but here's why: I ordered the Sweet Heat Chicken & Shrimp. First the good parts. This was tasty, the chicken was cooked well and not dried out, and the rice was good, too. However, two of the four shrimp weren't deveined properly. At this point, one of my dinner companions (who'd ordered the chicken tenders and grilled shrimp) looked at his two remaining shrimp, and they weren't deveined properly. He said he didn't care and just ate them, but I told our waiter about mine. He called the manager over. The manager apologized and said he'd replace them. Great, right? So while both of my dinner companions finished their meal, I ate the remainder of mine. About 15 minutes later my replacement shrimp came out. It was plated nicely, served over some more rice, and to replace my two shrimp, I received FIVE more. Unfortunately, two of the the five replacements weren't deveined properly!!! If I were the manager or waiter, and I knew I had a customer who complained about this issue, I would have made sure the shrimp were prepared correctly. My sister was dining with me. Her Chicken Fajita Quesadilla was terrific, by the way. She spoke to the manager who said he'd comp my meal. When the check was delivered, the meal wasn't comped, so we had to call the manager over again. I would just want to warn everyone. If at least six out of our thirteen grilled shrimp weren't deveined properly, what's hiding under the coating of fried shrimp? I've placed a picture of the shrimp in the photo section. read more

Cheddar's Scratch Kitchen - Here's one of the shrimp with the vein still in it. Yuck! - American Near Me - Allen, Texas

So sad have not eaten at cheddars in years. Thought we'd try again-- unfortunately it's the same service and "waitress with a poor attitude" could not even crack a smile ! The order was wrong and everyone blamed everyone else. We ordered rolls never got them, but they were on the bill my husband ordered a mushroom burger and got a bacon cheeseburger with mushroom on the side. My burger was way well done and we had to ask for condiments after our burgers sat there for 5 minutes --but know one would know cause our waitress pretty much left and never came back-- until I asked for water! Won't be back for a couple more years if ever. read more

I truly hate when I have to take time out my day to leave reviews. I only leave reviews in extreme situations. When it's really awesome and when it's REALLY BAD. In this case, it's REALLY BAD. The owners or management of this particular location truly cannot care about the service that is being provided; hence the other many 1 star reviews. Having worked in the restaurant industry as both a server AND food runner/to-go, I KNOW the process of making sure the food is PROPERLY PREPARED and that EVERYTHING IS INCLUDED when taking an order to a paying customer. This is the FOURTH, yes, FOURTH TIME, that we've ordered to-go food and are missing MULTIPLE THINGS THAT WE ORDERED. Again, having worked in the restaurant industry, I know the chain of command. The servers put the order in, the cook prepares the food, the server/food runner MAKES SURE that everything is included and is properly prepared with an exceptional presentation..the workers at THIS location simply DO NOT CARE; there is NO other way to put it. Y'all just don't care and it's sad because we're spending our hard earned money because the food, what we DO receive, is great, so shout out to the cooks- the one star is for them. I don't know who your managers are and if you're reading this, please know that your employees are not doing their job and are evidently very lazy. When WE would receive bad reviews like the one I'm about to submit, OUR management would be on our a$$ like WHITE ON RICE, DOTS ON DICE, AND UGLY ON AN APE. Not to mention, SEVERAL times we've ordered AND PAID FOR broccoli and would never receive our broccoli until we were finally told that there is no broccoli! Like, what???? Horrible service. We've given this location so many tries but obviously they don't care about the service they provide. We're super laid back about these things and get that sometimes things happen but this happens over and over. And I get that things get busy, but if you are that in-the-weeds, maybe ask for some help or slow down so that after customers have spent over $50 at your restaurant that they're getting what they paid for. Take pride in YOUR job and the service YOU are providing. Would you want to go home and find out that you only received half of what you paid for? NO, YOU WOULD NOT! It's obviously laziness and lack of proper management. If we ever order from this location again, please know that I will he checking every single box before we pull off. My name is unique enough to remember so know that together, we will review what I've paid for to assure that I have everything I ordered since it obviously isn't being done before hand. Concluding this review as I'm eating my messy salad that was just thrown together as what looks like my 2 year prepared it and found my balsamic at the BOTTOM of the salad, we still have continued to tip 20 and sometimes WELL over 20% because we're in the middle of a global pandemic and understand the importance of the money. PLEASE KNOW that your lack of concern is pretty disgusting. read more

Just left Cheddars in Allen, TX after watching the diners next to us have the worst experience ever with a restaurant manager. Their table was fithly, she wiped the table with a wipe and it was black. We wipe ours also, black! Gross. These were the high tables in the bar. Next their lemonade was terrible, then the chips were stale with the queso. She understandably asked for the manager. He took his sweet time coming to their table. He tried to tell them the reason the table was dirty is because that section was not open. Really, we were sitting right next to them, the section was full of occupied tables. He never listened to the lady, talked over her and never acted like a manager and actually apologized. They ended up just leaving after the words were exchanged. After witnessing how much they care about their customers, we will not be back to this location. 5/28 @ 1:15. read more

The husband and I decided we wanted to try adifferent restaurant than our usual so we drove around and opted in to trying cheddars. Big a mistake. We waited about 10-15 mins for a table and when we got one in the bar area both the table and booth were covered in food. The check that was for the people before us and their tip was laying in the far corner of the booth which was strange so I let the waiter know who didn't seem surprised . We went ahead and ordered our food, I got a steak with a baked potato and the quality was so bad I put it my to go box and threw it away when I got home. I can usually eat anything, especially when it comes down to red meat, but this particular cut was chewy and didn't taste right. The croissants were good but nothing to write home about. The staff was also nice so there was a plus side to this trip. Overall, i don't recommend this place, there are too many choices to settle for mediocre, tasteless food. read more

Came here tonight after many of times. It was me and 3 other people, sitting in the back of the restaurant. We got sat at a booth, every booth near us was dirty and not cleaned off the whole time we were there. Our server was Julissa, she gave us our croissants and queso with no share plates. I had to ask for little plates to start off with. We finally ordered our food, food came out 30 minutes later and mash potatoes was cold but I didn't care, I was just hungry. After we got our food, we never saw our waiter again. Never checked up on us at all to ask how our food was doing or if we needed anything else. She had a table right next to us and every time she helped them she never acknowledged us at all. She didn't fill up our waters or anything the whole time we were there, didn't take plates away when we were done eating. I had to go up to the bar and ask for a refill of water because I didn't know where she was. After I came back from getting water, all the tables around us were still dirty with plates and cups from before we sat down, and I look over and see a bunch of servers just sitting at a booth talking about how much money they made and about previous tables/customers they had. They were about 2 or 3 booths away from us while all these tables are still dirty. At this point I finally went to go talk to a manager. I then explained my experience with the manager and she listened. I told her I didn't want anything taken off the bill or anything, I just wanted my experience to be better next time if I do come back. She then offered to void my transaction that already been payed and do 50% off, but then I decline the offer. She then proceeded to give me a $10 off my next visit coupon which was nice. We sat and talked for a while and our table was still never cleaned off for about an hour. Server finally came back and we said thank you for taking the plates and she didn't say anything just had a rude face and just took the plates away and didn't say a word. We were all in shock after I just explained myself to the manager about my experience not too long ago. Honestly I don't know if I would come back to this cheddars with the type of customer service I got tonight. I am a server myself of 4 years and I know how service should be given, and tonight I did not get the proper service for a restaurant. I hope this place can fix their customer service skills. read more

I like Cheddar's but this is not a good location. I ordered spinach dip with no sour cream. They put sour cream on it by accident and their solution was to scoop most of it off and give it back to me instead of making a new one. Also the spinach dip was cold. I ordered the maple chicken sandwich and the chicken was very gummy. The bun on my daughter's junior burger was crusty and stale. The last time I was at this location I sat next to the bathroom and suspect water started flowing underneath my booth. Won't be back. read more

So, I came to eat to cheddars and wanted some wine, so I asked to get a sample in order to get a bottle, so apparently Cheddars don't do samples... the manager came by and said they all taste the same.. that tasting would be too expensive.. what kind of restaurant does this? How stupid is this ? I'm never coming back to this place read more

Went here for date night and they "txt" me that our table was ready. Never received the txt message and after seeing someone else go in who arrived 15 minutes after us go in we went inside and they did apologize and sat us only to sit for over 15 minutes without seeing a server at all so walked out and will never return to this location. read more

I came in to eat and have a couple of drinks. My first drink was not very good so after a taste, I decided to have it sent back. The waitress (Cindy) was very friendly and pleasant and that was refreshing. The next drink was overflowing with ice but it was very tasty so I ordered another one with less ice. When the ticket came out it was for $12.43. I thought Wow I guess she took the super iced drink off so I tipped her the difference plus $2=equaling 7 bucks. My card was then charged for $19 instead so I returned to ask about the difference. The manager Cindy was very rude and said that I could take my tip back from the waitress as if that would solve the problem. She was very rude and returned with the waitress acting as if I'd asked for the tip back. I started to address the waitress and let her know that I felt it was tacky of her manager to react in that manner. Bonnie jumped in to say I was being ugly and started talking very loudly causing a scene. I asked for her district manager and his contact info and she told me his name (Ryan) and told me I could look the number up. She asked, What do you want me to do about it, I wasn't even here earlier" It was like I was talking to a child. I refused to let her compromise my class so I shook hands with the waitress and told her that because of her manager I would never return. My mind is literally blown from the level of unprofessionalism that I just experienced. This location has lost my business and I will be "looking up" Mr. Ryan to let him know the type of Manager he has on board. Tanetra M. Disappointed Customer read more

Ok. The 1 is all about timing. I called to place an order. I was on hold for 19 minutes. I was in Mesquite, TX when I started calling, drove through traffic at 4 PM arrived at Cheddars on Stacy Road 19 minutes later and I'm still on hold. Talked to the Manager he said "oh, we were in a meeting, sorry" I asked, "do the front people know, when you have meetings" I got a "well they should've" I showed him my phone and the time. He said "Sorry" and went on. So customer service really bad and you get a shrug and a "sorry". Ridiculous!!! I didn't expect a free meal but maybe, would you like a water while you wait or something. I don't know what I expected but it wasn't a shrug ‍ and "sorry". I got here at 4:20pm I'm still waiting at 4:48pm if it was mine I'd leave but it's not. I was told to go to the carry out window, stood there 8 minutes then told from there to go to the bar area. This place really needs to get there shit straight. This is absolutely ridiculous! It's now 4:53pm. 53 minutes for 4 bowls of soup! ! ! read more

If you get Ashley, ask for another server!!! She was a horrible waitress. My family and I dined here for a late dinner Saturday evening. We had a party of seven, but upon our arrival three of our party was running late. It was busy which we expected for a Saturday, our wait was estimated at 25 minutes (we were seated within 15 minutes). We made Ashley aware that we would be expecting more people to join our party. But we would start off with drinks and appetizers and drinks. Our appetizer and drinks came quickly, however she seemed to be getting annoyed that we hadn't ordered yet due to our other guest not arriving yet. We ordered the chicken strip basket and cheddar cheese fries to start us off. By the time the rest of our party arrived we were ready to order, my niece ate the strips and fries with honey mustard and ranch dipping sauce. She became very ill after eating so, I asked her what type of oil the chicken strips were fried with, she returned to tell me it was soy oil. We were all concerned about her condition, but she didn't seem to be concerned at all. We asked for carry out containers with our checks, so we could take her to the emergency room. She didn't clear our table of our empty glasses or plates until we asked her to do so. MY POOR RATING IS FOR THE CUSTOMER SERVICE. However the food was very delicious and well prepared with a lovely presentation. read more

The food is amazing, but the staff could use a few lessons. The hostess was rude and didn't even acknowledge my disabled sister after asking for a table that could accommodate her. After waiting 35 minutes they seat us at a booth that had a platform. Meaning we had to wait another 20-30 minutes to be seated at a normal table. The food came out at a decent time and the food was good, but our waitress Brittney I think, was snappy and stole my nephews wallet during his home coming dinner. (Was on camera but never resolved) read more

I came here with a little time to spare hoping to watch some football. One game had just ended and the stations needed to be changed over. I asked the bartenders 3 times and watched them walk over and ask the female manager to change the channel all the 3 times. Satisfying this customer need was clearly not a priority to her as I sat there for an hour and the channel was never changed. Simple gestures like this are what make loyal customers and today the customer was clearly not a priority on the managers to do list read more

Worst service ever. My kids lemonade was bitter, the water taste like dirt and the diet coke like water with sugar. Our server just show up to take the order and never looked back. Didn't let me substitute any item from my plate and at the end we left 40 mins later with out being served! My husband talked to the manager and the excuse was that our ticket fell on the trash, to which my husband reply "Are you kidding me??" Because this is the second time that happens and they give the same lame excuse!!! read more

We were there September 17th 2014. The food was great. I had fried catfish that was perfectly cooked and the portion size more than enough. The cheese bites are wonderful also. Staff was friendly and accommodating. Couldn't ask for anything better. read more

I moved to the Dallas area almost 3 years ago and I have been in love with Cheddars ever since, but it may be time to move on. I had family come in town for mothers day weekend this year, we sat in the bar area. The bartender had to be told to clean the dishes away from the previous guest,we ordered an appetizer she didn't bring it out until the meal came. She seemed as if we were bothering her when I told her my order was wrong, for it to be mothers day it wasn't busy. The bartender still seemed overwhelmed and annoyed by our request and the others at the bar. I thought this was an isolated event, I was wrong. My friend and I went 5/19/15 again sat in the bar area we were the only ones in the area this was around 830-900 in the evening the bartender was distracted, the food was cold when brought out, we had to wait a long time for the food to come out. Again I felt as if I were bothering the staff when asking for basic things such as water, and extra napkins which we never received. UPDATE: I have been back since then and they have completely Redeemed themselves!! They are back on my list of restaurants. I should have gone there tonight instead of Fridays! The bread is the best!! They must have hired an all new staff because they are very nice and courteous when I go. read more

Our server was very attentive. The food came in a timely manner and tasted good. The manager heard it was my daughter's birthday and brought her a treat and visited with us for awhile. She was very nice. It was a good experience! read more

I've been to Cheddar's twice and both times they sat us at a booth that was not cleaned. The service was not very good either time. It took almost an hour for our food to be served and the waitress essentially abandoned us, coming to check on us maybe one time aside from taking our orders and bringing the check. I do not recommend this particular location. read more

Seated right away but that was the only thing prompt during our visit. It was nearly an hour before we even got our drink order. Then another 15 minutes after that to get a simple chips order. In actuality, when we left it had been a two hour lunch. Server was extremely slow. Food took forever to come out. Was really stressful considering we (2 seniors and a teenage student)were seated way in the back of the restaurant with a screaming toddler on one side and a crying toddler on the other. I really like Cheddars but this location was definitely our worst visit ever. read more

HORRID service at this location.. Server forgot our appetizer, forgot to refill our drinks, AND served a HALF portion of my double decker club AND forgot my salad (but certainly didn't forget to charge me full price for everything AND extra for the salad I didn't receive). Not to mention I actually had to get my own silverware, and napkins. This location, service, food, and management (for allowing such poor service) clearly stink. Give it a few months.. I'm sure at this rate the business will be closed with service like this. read more

Rude server. I'm diabetic and was told that I couldn't substitute the beans and rice that came with a chicken entree for mixed vegetables. He said I had to order from the kids menu and that they could substitute the sides for those. So rude and not diabetic friendly apparently! Oh and the kid's menu chicken breast was on top of a bed of rice that he forgot to have them take off. read more

Stay away from this location. Every time we have come to this cheddars it's always such a long wait. The prices have gone up and the portions has gone down. The service is very poor and it takes forever to get your food/refills. We ordered an order of crescents and didn't get them till after we were done with our meal. You see a lot of wait staff standing around not doing much. The food was good but just not worth the headache because you don't end up enjoying your meal. With so many other places near by your better off going elsewhere. read more

Food was avg but huge shoutout to my server jennifer- she was phenomenal - super friendly and kind. Make sure u ask for her on ur next visit