I'm writing my review as I'm waiting in line to order. Let's get this out of the way first, this place is huge (compared to the Richmond and Broadway locations, haven't been to the Robson location so can't compare). Other than that, I'd say the whole experience is pretty meh thus far. There isn't a lot of people waiting to order (there's 3 workers and plus I'm guessing the owner who's just standing by watching) and the wait is still quite long. During the daytime, you'll most likely have to settle for metered parking along the street as the rear lot is very limited in space and is shared with HSBC, a Japanese restaurant, and a nail salon. I came here just for their B1G1 offer, but if not, I'd say let them get their kinks sorted out before giving them a shot. PS: ended up waiting around 20 minutes to make my order. Made the mistake of lining up in the wrong line and the party in front of me made a 32 drink order...GG...at least the cashier acknowledged my patience. read more

I've heard a lot of good things about this place so was psyched to finally try it out. When I first stepped in, the first thing that struck me was DAYUM, the prices are really up there!!! 4.20 for a "regular" (aka a small) is pretty steep...but anyways. They did have some pretty interesting selections to choose from that I didn't see elsewhere. I got the roasted milk tea with 30% sugar and 80% ice (4.41 with tax). I found the roasted aspect from the tea leaves to be present but man it was just super sweet...even with the most minimal amount of sugar. Would probably not come back given the sugar overload and the high price. read more

Chatime - Roasted Milk Tea (Regular Size; 4.41) - Coffee & Tea Near Me - Burnaby, British Columbia

I've been here a couple of times and really enjoy the roasted-milk tea with grass jelly. However, all the employees always look unhappy. Last time I went, the guy working the register was a straight up an ass. We ordered two roasted-milk tea and wanted to add jelly grass to one of them and he straight up shook his head and commented "So complicated." It was pretty rude and surprising that he felt that changing one of the orders was too complicated. No matter how good the drinks are, providing a good customer experience is always important. read more

Every time I come here the people are very rude...they always want to laugh if I have a question and then proceed to talk to each other in their own language. We asked for winter melon and the proceeded to act like they didn't know what it was ...I said winter melon.. they said we don't have it...we then pointed to it on the menu and they go oh winter melon. Not sure I understand the point of treating us like we're dumb....I will never return here. read more

One of my favourite bubble tea shops! I normally get the Grass Jelly Roasted Milk Tea with 0% ice, 30% sugar, and half the grass jelly. I personally really enjoy milk tea and having half the grass jelly allows for a better proportion of grass jelly and milk tea in one sip. I love how unique the roasted milk tea taste is and how well the grass jelly compliments the milk tea. I've tried it once with red bean, but it definitely could not compare to the grass jelly and roasted milk tea combination! read more

Came here for the first time ever on Monday, Victoria Day. We had a group of ten and it was a fairly quiet afternoon, so we were able to get everything pretty quickly and there were lots of seats available. For those who have never been, they've got a list of the ten most popular drinks up for quick picks. Then, they've got well over 30 other drinks available to choose from. The majority of my group ordered the original milk tea, some with pearls and some with grass jelly. What's awesome about Chatime is they're very thorough with asking customers how they want the sugar and ice content. Everyone has their own preferences and they really recognize that. Customer service can be a little lacking though, so heads up. Not anything crazy bad, just not exceptionally great. There's points cards that can be used and it's cool because it's all electronic and tap, so no stamps and way more environmentally friendly, up until people start losing it. Parking can be crazy outside, which is expected in Burnaby. All in all, good place, would definitely come back and try something different. read more

I recently discovered ChaTime and I am extremely impressed with their bubble tea! While the parking is a little bit more on the difficult side, it is definitely worth coming here. I find that their sugar and ice options are a great way to customize your bubble tea as I often find many places add too much sugar. I've tried several places for a good honey green milk tea with pearls and ChaTime by far has the best blend I've ever had. It's quite spacious, has tons of seating that are often occupied by customers, and is usually quite busy. The service is pretty good though. read more

The bubble tea is disgusting and so artificial and either way too sweet or has zero flavour I will never order the bubble tea from here again specifically the Tara one I go to Coco instead it's way better fresh and delicious and does not taste like powder read more

Chatime Burnaby is located very central to Metrotown right along Kingsway. All Chatimes except for Aberdeen are all pretty much standard and offer all the same type of drinks at any other locations. The only thing that this place stands out from the rest is it's a big store. Lots of space inside, and plenty seating. I definitely think they can benefit from opening a Bakecode with the space they have, perhaps putting up a partiton wall to split off the areas and include a Bakecode in there. Overall, nothing special. Drinks are the same. Nowhere to park as usual. Convenient for the mid town area. read more

Bought a grass jelly roasted milk tea which my friend kept on recommending. The grass jelly is so mushy! I've never had grass jelly in that consistency and the milk tea leaves a weird aftertaste in mouth. While getting out of my car, the half drank cup fell from cup holder (onto the floor inside the car) and somehow the cup "exploded" into three pieces!! Half drank cup which left a weird aftertaste in mouth and a milk tea explosion mess in car and I'll definitely pass on Chatime in the future! read more

This place is spacious! But first, the drinks! Get their Roasted Milk Tea Grass Jelly! The grass jelly is a nice soft texture that you can slurp and slide around in your mouth - not like the hard gelatin ones that come in cans! No food is served here, just drinks. This is just one of their many locations and it is literally like Starbucks, but Bubble Tea. As in, you can customize your drink's sweetness and amount of ice to be either regular/less/half. Tip: Get your drinks half sweet cause it is PLENTY sweet!! And that's not an exaggeration. It's about time we have a good Taiwanese drink place in Burnaby! They recently had a soft open. Inside is an open space with chalkboard mural art on the left that you can't miss. I've yet to try their other drinks but so far so good :) read more

Don't order online from this location. I see a lot of people have had issues with delivering from this place. They didn't follow my order at ALL even the extras that I paid for! Uber please delete them read more

Oh how I love love the grass jelly roasted milk tea. I think I'm seriously addicted. I try to go every chance I get and I have on occasion ordered 2 for myself. One to drink and one to save for the next day. Maybe one day I'll get around trying the other drinks. - all locations are pretty busy. - get the loyalty card (free drink every 11th drink & free bday drink) - the grass jelly is made, does not come a can read more

Parking is sparse--either free behind the store, or paid coin meters in front. Other than that, the bubble tea is great. I liked the butterfly pea mango! read more

Chatime - Coffee & Tea Near Me - Burnaby, British Columbia

Found glass shards inside my bubble tea. Probably ingested some and didn't notice until I bit into a big piece (thinking it was ice). This is seriously dangerous... read more

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I tried the Grass Jelly Roasted Milk Tea and the Pearl Milk Tea, which are their two bestsellers. They were both good, but not super impressive. I think I just prefer sweeter bubble tea. We came back and also tried the Lychee Yogurt drink, which we've never seen at other bubble tea places. That one reminded me of a lychee salt drink that we had in Japan, so we'll probably be back to get that one and try some other flavours. I do prefer Bubble World Metrotown because they make their drinks a bit sweeter and their drinks are a bit cheaper over there. In summary, we'll be back to Chatime to try some other flavors, but when we are craving some amazing mango slush, strawberry slush or lychee slush, we'll drive a bit further to Bubble World. read more

This place is great, but slow, even when not that busy. Thursday night 8pm, 5 staff behind the counter, 6 in front. About 15 mins for two drinks to go. Pricing and selection are good. Overall good value and a solid proposition with nice options. Will be back when not in a rush. Drinks were lemon yoghurt smoothie and matcha tea latte with pearls. The smoothie was awesome. The bubble tea drink was good, not amazing, but the pearls were pretty much perfect. Pricing is $5 per beverage, give or take. Options are a bonus: most drinks allow selection of no sugar, 30%, 50%, 80%, 100%, 120% sugar. There's a few selections for amount of ice also. They can't alter the sugar content of the yoghurt drinks, which is totes understandable. read more

Anybody who knows me knows that I am obsessed with Chatime and that I am literally here at least 4 times a week. Seriously everyone milk tea is my newfound happiness in life and the reason I live on (half-kidding). I will walk here from metrotown after work in the pouring rain just to get my milk tea fix and this may not seem like a big deal but that walk sucks in the rain!!! my devotion is real~ I basically love chatime because they definitely have one of the better milk teas around here, and the selection here is hella good if you aint down for milk tea. Grapefruit green tea so good and so is the lychee qq. The taro milktea is literally milktea blended with real taro (real is always good). The only downside to this location is that it can be SUPER busy and i've been in that 45 minute line up and it's no joke. When it's not busy though the seating area is very very good. **do yourselves a favour and get that rewards card read more

Cha time is one of my favourite places to go to. Love their roasted milk tea the best. The only thing I don't like is the parking but that's okay!! read more

Love this place! The lines are long but they usually go pretty quickly because they only serve drinks (no food!). Roasted milk tea is a favorite and it's difficult to stray away and try other flavors but everything looks really good. You can customize your drinks for sweetness and how much ice which is convenient! Service is quick, friendly and lots of space for groups. It's not the quietest place with how it's set up so if you're looking for a nice quiet date I'd maybe take it to go and find a cool place near by. Parking is a bit rough, there's a lot in the back but spots are rarely available. Plenty of random places to park on Kingsway or in the area that are a short walk away. read more

It's a good call to open one more to the east side. Now it makes it for Chatime lovers to not have to trek all the way to Richmond or Robson. As for the ordering process, it went alright. In such a place, they ought to have a PA system because of how big their shop is. It is hard to hear your number called when your sitting at a table or couch waiting. Honestly with the size of their shop, they could possibly even have a tiny kitchen to serve bit size snacks. While my order was done as the usual it is on Robson. My friend's order was screwed up. Since it was opening weekend, I can understand it may be stressful and things fall through. Overall, it is good. read more

My favourite is the Roasted Milk Tea with grass jelly. I usually order it with 25% sugar and half the ice. I find that the full amount of sugar makes it too sweet for me. You can order this drink cold or warm (they can only make it warm because if it's hot the grass jelly will melt). It is a bit pricey for milk tea. This location is conveniently located close to my work and where I live. It can be hard to find parking if the street parking right in front of the store is occupied (which it frequently is). if you're not going to be there for long, you could probably get away with parking in front of Safeway across the street. It's a good place to sit and hangout/study/do work when it's not too busy. There is free wifi and the place is decorated very nicely inside. I do wish that it was a bit brighter, as it can get quite dark if you're not sitting next to the window. When it's busy... it's busy! So watch out for those long lineups. read more

I used to really like chatime but lately i noticed their roasted milk tea with grass jelly is tasting watered down. The price is also on the really high end for what you get. read more

Very, very slow at making drinks. I think this place needs a lot of work. The service is slow and its worst when is busy. The bb tea is nothing special. read more

Went there after half of year. Staff changed completely, but understandable. Ordered my usual - and had it to be re-made twice because they started to sweeten pearls and no longer use fresh tea and milk - it became just like other places: sweeteners and milk power. Heartbroken and disappointed. read more

Received a drink but slipped off the counter as it was being served. Barista gave us attitude and said they're not responsible to remake the drink. Told them that I would pay for a new one but then they told us to line up after already waiting 10 mins for the first drink. Had it been a store with better customer service, would I have rated higher but they dealt with the situation very badly. Understanding it was an accident would have been nice than having been told to line up again. read more

Now don't get me wrong, Chatime itself is great and offers the best tasting bubble tea that you can find around. I am a huge fan of Chatime so I was extremely excited for a closer location opposed to the Robson one but this location is a no-go. They are having their 2 for 1 promotion right now and it's an absolute mess. It was an hour wait to get our drinks in hand, there are people that attempt to get you to sign up for discount cards while you line up and the drinks are just very... poorly made. TIP: Opposed to what Danielle has said. DO NOT get anything other than regular sugar for your drinks because instead of adding less sugar to your drinks they will fill up your drink up to 80% then add WATER to make it less sweet. And thats not an exaggeration. I saw the lady making my drinks fill the cup up to 80% and dumping the rest down the drain then go get water to pour into my drink. On top of that, there were around 8 staff running around with only one person actually making the drinks. The grass jelly sits in a large vat and has been reduced to oddly shaped strands compared to other locations with nice chunks. The person running the till had no idea where drinks and all the buttons were even though they have a consistent 20-30 people in the place at a time which contributed to the hour wait. Like I said, I'm a huge advocator of Chatime and I feel sorry for everyone that has their first experience of Chatime drinks at this location. It really does not do Chatime justice. If you want to try Chatime, please go to the Robson one because theirs is so much better. Compared to the other locations where their drinks and nice and strong, creamy and all around amazing, but this location not so much. read more

Good menu but overpriced and the workers here seem disgruntled. Don't think it's worth the hype

Worst. Service. Ever. I get if it is busy that things get disorganized. But today it was a slow afternoon and the 2 workers couldn't seem to get it right. The knowingly gave my drink to someone else, and even though they discussed the wrong drink, they didn't clue in that the ONE person standing at the counter was probably also waiting for something. So the girl who takes my drink comes back and they acknowledge that they will statt making her srink. Again, no discussion about who's drink she walked out with. So I finally step in and ask if she has my roasted milk tea. So basically it was an empty restaurant and I waited 20 minutes for a drink that they weren't going to prepare. I won't come back. I have given this place multiple chances and it is their service that holds them back. Once we went during business hours and they said we had to leave because they were having a staff meeting. Put a sign on the door! There are other chatimes and there are recipes for diy roasted milk tea online. Stay away from this location. read more

All their drinks are really sweet, so I usually go with 30% sugar. This place could be nice for studying, but I was turned away by the music they play... read more

Slow, Slow, and Slow. Ordered a drink and Waited for 25 mins. There were 5 employees, only one employee took care of the drinks. read more

Decent bubble tea but I would not go out of my way to eat here. When I showed up there was a long line of people, not sure what the fuss was about cause I honestly thought the food was average. Service is quite slow in my experience as well read more

I've only been here twice and I have had such bad customer service already. A friend of mine ordered a bubble tea. As he was putting the bubble tea on the counter, it slipped off the counter due to the counter itself being wet and slippery. NOTE: he hasn't opened nor drink the bubble tea. And when we asked the baristas (WHOM saw the accident) if it can be replace, their answer and attitude was one of the nastiest reply I've ever had from an employee. "We won't make you another one unless you pay" is what the female barista said. When we agreed to pay they told us to line up again. This is one of the most horrible customer service I have ever had. We've already waited more than 10 minutes, to line up plus another 10 minutes or so for our bubble teas to be made. I won't be going here anymore for my bubble tea until a better customer service has been applied. read more

I don't think I had bubble tea worse than this place before. Instant mix bags are better than this. If you want to try them, it's literally water + a lot of sugar. Even if you get half sweet, it's like they put 10 packs of sugar in it. There's no tea flavor at all. It's like they decided to make bubble milk instead of bubble tea. Not to mention their grass jelly and pearls are below average. But if you like lots drinks with lots of sugar and milk, go for it! read more

Came here with my service dog. Was told by an employee that pets werent allowed in the store. I explained that she isn't a pet, but a service animal trained to be in restaurants and she is allowed to be in here due to provincial legislation. I offered to show her my dogs gov i.d. She didn't seem to understand me or acknowledge this and continued to ask me to leave without a legitimate reason. Embarrassing and unfair experience. read more

Spacious and clean inside. Hard to find parking. Drinks are too sweet. 1/2 sweet tasted about the normal sweetness I have at other bbt shops. I had their grass jelly milk tea 1/2 sweet. It tasted good. But I don't know if they offer milk tea with real milk or all their milk teas are made with coffeemate. Too much that powder stuff makes me have headaches... read more

Not the best Chatime, they're still tweaking and learning how the drinks work. Staff here aren't very fluent in English and messed up my order, but they quickly fixed their errors so that was fine. The pearls and roasted milk tea aren't as good as Robson and Broadway locations, but it's closer to me and it'll satisfy my cravings. Plus the line ups here are insane!! read more

Roasted Milk Tea & grass jelly deserves a 4 star! Everything else is a 3 star! Burnaby location has way better customer service attitude than Richmond location! read more

The lineup was insane but worth it!! I like their roasted milky green tea. Always get it with 80% sugar and non ice!

Love chatime, best bubbletea around town. Pearl amd flavor Consistency is awesome compared to Rmd location. Like their Convenient options like ice and sweetness cuz other places are always too sweet for me. Love their thai milk tea. Too bad their parking sucks! read more