I always have a great experience at CoCo. The ambiance is really nice, the place is clean and welcoming, and the food always looks fresh and appealing. The service is consistently good--staff are friendly, efficient, and make the whole experience even better. Most importantly, the bubble tea never fails to impress me. The quality is always consistent, and you can really tell they know what they're doing. My go-to order is the taro milk tea with pearls, and it's amazing every time. All the locations I've been to are amazing and maintain the same high standard. The only thing I'd love to see is a location in North Delta--it would make it even more convenient! If you're looking for reliable, high-quality bubble tea with a great atmosphere, this is definitely a place I'd recommend. Thanks read more

Your average bubble tea shop. There was a promo for a 3.99 floral latte (osmathus/Jasmine/rose teas) with purchase of a large drink, so we decided to try something new. It could be served hot or cold. The osmanthus flavour did come through but the drink tasted watery overall, not sure if it was because we chose cold and there was ice. The whipped cream on top was a nice surprise! Service was quick despite a busy store and lots of takeout orders. They were also able to answer questions we had about the promo and drinks. Large accessible parking lot made the store easy to pick up drinks. If you dine-in, there is plenty of seating in the store. read more

CoCo Fresh Tea & Juice - Osmanthus Tea Latte (cold) - Juice Bars & Smoothies Near Me - Richmond, British Columbia

Fresh Taro chunks is definitely wildly better than Taro that is powder. If I can avoid powder wherever I can, I will most certainly will. And the beauty of it all, when you get to the bottom of the drink, you get to eat the remaining chunks of fresh taro! I highly recommend this drink if you are a huge fan of fresh taro. Stop thinking about it and get yourself one TODAY! Taste: Sweet and Delicious Rate: 10/10 read more

CoCo Fresh Tea & Juice - Fresh Taro Milk Size: Large - Juice Bars & Smoothies Near Me - Richmond, British Columbia

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Came here for the first time recently- tried the Brown Sugar Pearl Latte, which is basically a Brown Sugar Pearl Milk Tea since you can't taste any coffee. Bigger and cheaper than most bubble tea shops. The pearls we had were nice, fresh, and hot. Not the best Brown Sugar Pearl Latte, but decent. I'd love to try their other drinks such as the Jasmine Milk Tea which I don't often see elsewhere! read more

CoCo Fresh Tea & Juice - Brown Sugar Pearl Latte - Juice Bars & Smoothies Near Me - Richmond, British Columbia

The place is not clean. The customer service is poor. For example, a couple ordered 3 or 4 drinks, the staff behind the counter asked if they need a bag. Isn't that a common sense? There are 3 or 4 staff behind the counter. No greeting...no good customer service, either...no hope for the store and the people who work there. The drinks tasted powdery. read more

The drinks are good, but the customer service could've been better. They had run out of caramel which was okay, but for some reason they did not let me change the amount of ice in my Brown Sugar Pearl Milk. The worker told me it was fixed and that I had to have the regular amount of ice. In other CoCo stores, like the one at Waterfront does not have this problem, and have much better service. read more

Wow the biggest bunch of snobs especially with Covid I came by spontaneously and forgot my mask at home now this is July 21 even McDonald's let you in without a mask as long as you keep 6 feet away I was going to come in and order $100 with the stuff for the family forget it cocoa fresh read more

I've been here twice, it's ok. They don't have an extensive menu like other bbt shops. I ordered the Mango Yakult and my friend ordered the Passion fruit and Mango slush. Mango Yakult Not as yogurty as I thought it'd be. The mango taste was there. I thought mine was pretty sweet. Nothing special, I probably rather just go to T&T to buy a pack of Yakult. Passion Fruit and Mango Slush He ordered his drink with pearls and coconut jelly. He didn't think his drink was sweet , but when I tried it, it was way sweeter than my drink. The passion fruit taste was definetly there. I'll probably stick to my Vancouver bbt shops. Or if I'm craving in and in Richmond, I'd go to Chatime. read more

CoCo Fresh Tea & Juice - Mango Yakult - Juice Bars & Smoothies Near Me - Richmond, British Columbia

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Staff were very efficient at taking and preparing orders. Area was marked to indicate where to line up for physical distancing with the covid outbreak going on. I ordered a fresh taro with fresh milk ($6). Drink tasted as expected. read more

CoCo Fresh Tea & Juice - a woman standing at the counter - Juice Bars & Smoothies Near Me - Richmond, British Columbia

BASELINE BOBA Compared to most coco is fairly sweet, and averagely priced with a modest selection of toppings and flavors. Interior sizing is nice with space capacity slightly larger than the likes of Yi Fang, allowing for small groups to chill and hang. Definitely a safe pick than your typical fruit juice stand that AlSO sells "boba". read more

**3.5 stars** A lot of people taking advantage of their great Grand Opening Deal of Buy One Drink and get a Free Regular Milk Tea! The line was up to the door and it was hot inside (no air con. felt where I was). There weren't any prices on their menu either but I think a Large drink is $5.30 and a Regular sized drink is $4.30, or at least that's what was on my receipt. There's only about 10 available drink choices currently. I chose the Lemon Yakult. It was really really sweet but had the expected lemony calpico taste. It was good, because when I took it home I diluted it with water, which gave me more bang for my buck! But if you order this, try 1/2 sweet if you can't dilute it. I got the free Milk Tea with pearls. The milk tea was rich and deep in tea flavour with the milk making it creamy and smooth. The Pearls were really chewy and had a subtle sweetness, plus they gave a decent amount to last me throughout the drink. The wait time for the 2 drinks was about 15 minutes, considering about 4-5 people in front of me. I always appreciate the options to change your level of sugar and ice %. Always no ice for my milk tea, don't want to dilute the drink and it comes decently cold from the start. Overall, it was very bright and clean inside, nice seating, and friendly staff considering the massive amount of people. Looking forward to their menu expanding and seeing how they do after their grand opening. Let's see if we'll go coocoo for CoCo! read more

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Overall rating: 3.5/5 CoCo is a solid bubble tea spot. The interior is very new and modern, and there's a moderate amount of seating. As for the menu, I just wish they would have a bit more variety. Their drinks are great, but the menu could be expanded, for sure. Cashier was fine, she seemed a little bored but then again, it was 9PM on a weekday. read more

Great flavours and so good you can adjust the sweetness for most of the drinks they have!! I like the sago option. A lot lighter than pearls when you don't feel like pearls that I find usually quite filling. Since covid they adjusted to accepting credit cards which is so fantastic!! Carrying cash all the time is not convenient read more

Missed the grand opening deal but still managed to snag their promo of the two ladies (milk tea with pearls and pudding) for $3.50 and my friend got the bubble gaga (tea with pearls and coconut jelly) also for $3.50. Both were good. I'd say it's up to par with Chatime. Dislikes: doesn't accept credit card - cash & debit only. Can't accumulate belly points even though they're listed on the website. read more

CoCo Fresh Tea & Juice - Juice Bars & Smoothies Near Me - Richmond, British Columbia

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Very patient staff. Clean and tidy space. Drinks are always consistent at this location. Doesn't take very long for your drinks and enough staffs! Ordered the bubble gaga and lemon yolkut. Always consistent and great. Would recommend this location for Coco. read more

CoCo Fresh Tea & Juice - Juice Bars & Smoothies Near Me - Richmond, British Columbia

I'm adding another new fav drink: FRESH TARO MILK TEA! I've been getting this drink every other day because they're doing a promo right now for their 22nd anniversary. A large is only $4.22 plus tax (such a deal!) I got 0% sugar level once and it's actually not bad because the taro is sweet to begin with. For more texture, I'd also like to add a bit of pearls. If you're a fresh taro fan, I highly recommend you try this drink 10/10! Last day tomorrow for this week's drink special. They'll be releasing a new promo drink every week so stay tuned! read more

CoCo Fresh Tea & Juice - Fresh taro milk tea - Juice Bars & Smoothies Near Me - Richmond, British Columbia

Coco is second major international bubble tea chain to hit Vancouver on a town stacked full of bubble tea places They are trying to enter to compete with chai time which in my opinion is the best on town Coco has signature bbt tea items like 2 ladies or 3 guys I got the lemon King which was very good But unlike chai time they don't give you the ice level or sugar level option For a bbt tea lover you have to try Co Co read more

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They automatically charge you for the Large size rather than the Regular one. They don't ask and they don't tell you. That's shady. Also their roasted milk tea isn't as good compared to Chatime. read more

My go-to bubble tea spot. I've never had Coco ever waver, it's been consistently decent and the drinks come out pretty fast. Staff does their job quick. My only complaint is that new (teenage?) girl they hired at the front can't listen properly or needs to process things slowly and iteratively. And I know she's new because I've been going to this place consistently. I think this is also the staff in a previous review who was condescending and stares daggers at you, because I notice she tends to do that. I've tested this several times, when I get to the front I'll say my usual order, including temperature and side (it's not too complicated, trust me) - and she'll ignore that, she'll only hear what flavour it is, and then ask you what temperature, and then what sides. It's like she can't remember the entire phrase when you first repeat it to her, for example, try "hot taro milk tea with pearls", she will say taro milk tea? and you'll be like yes, and she'll be like, do you want it hot or cold? And you'll be like, hot ?? and then she'll be like, anything else? And you'll be like, I said pearls? This happened like twice. I think when she is staring at you she is slowly processing information, like a loading screen. Try it yourself! read more

Coco used to be a relatively cheaper option compared to other bubble tea franchises. Sadly, at over $6/$6.50 a drink I think there are better options out there, especially with all the new shops popping up in Richmond. The pearls for my drink were chewy and quite yummy, but the drink tasted very artificial even though I ordered from their fresh milk series. Needless to say that the young female cashier is super rude. She speaks to you in a condescending way and stares at you with a straight face when you ask her something. I had my hand full holding a bag of takeout and asked for a bag for my two drinks and basically had to bag them myself. read more

Sighhhhhhhhh. (2 STARS) As a yelper I like to give all around reviews and I'm usually pretty understanding about service. I hate leaving bad reviews because of service, bc if the product is good... I will still always come back. But I've came here numerous times where I call ahead of time to order my drinks to go and a number of issues are wrong with it. 1. Always out of Sago. Ok. So make more!!!!!!!! If you have a customer calling to order it all the way from Vancouver, then put it on the stove And make it right away!!!!!!! It's happened where I arrived TWICE before they began to make it, even when I was notified on the phone it would take 20 minutes. Keep up with the supply & demand... Or don't serve it AT ALL. 2. Order is always WRONG. There is tea, there is milk tea. If I say tea... I mean tea. Geez. 3. Toppings are wrong. It came wrong too. Not sure why they can't punch in orders correctly. 4. BOBA is hard. I stopped ordering boba here. Boba is pretty much the main topping to any BBT shop. It's always hard. I gave up on it. Other than all those issues, the tea is fantastic. It just takes very long to get your orders right with this specific location. I really hope they open another one closer to me soon. (1 STAR UPDATE) Update: After ordering by phone, and waiting 30 minutes at the location for my drink, one of the workers was super rude to me and said 1 out of 2 of my drinks that had Sago couldn't be fulfilled because they ran out and it would take ANOTHER 20 minutes. I already waited 30 min and was aware of the sago wait. I told him the situation how I already waited long before I stepped foot into the shop because I ordered specifically by phone. His response was "did you see the line?" WTF!!!!!!!!!!! There was like 3 people ahead of me only. CHA TIME HAS LINES 10x this size. I was shocked. I'm pretty patient. Also another one out of my five total drinks was wrong and they had to correct it. Gave me milk instead of regular tea. Whoever is running this shop, your workers are incompetent. Not only did they get my order wrong on the phone, at payment, and at delivery... they were rude too. I'm the type of customer that buys 5+ drinks a DAY, 4 days out of 7 per week. When I'm doing everything I can to get my order, even calling in advance... and you have 10 workers running around and can't have SAGO ready when you have 3 customers only in line... your doing something WRONG! Fix your staff! You are representing a franchise! read more

I don't really care for their cold drinks, as they are way too sweet, even when I ask for half sugar. But I do love their hot drinks (which are not really hot, but are warm), especially the fresh taro milk. The staff are nice, and there's usually enough seating to stay and chat. read more

5 stars for perfect chewy tapioca pearls - the best I've had in a long time. I like the pearls here better than other bubbletea shops. I think I've found a new favorite bubble tea place, as well as Chatime, ever since my terrible experiences at Fair Bee bubbletea at both Lansdowne mall and Richmond Center (read my previous reviews on Fair Bee venues). 2 stars for the small space and hard wood/plastic type seating. I'm giving the venue 3 stars for now since they are only offering ten flavors, but I will probably update in the future with more stars if I try more flavors. The seats are kind of hard though (wood) while the Chatime in Richmond has comfy sofa chairs and fabric chairs. I will definately come back for more and I recommend CoCo since they have the buy 1 get 1 free promo from now till June 12. You don't need a coupon for the promo, they have tons in the cafe. read more

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My mother ordered the large matcha milk tea with red bean. The red beans were sweetened to the right degree but there was barely any matcha flavour. I got the milk tea from the buy one, get one free deal. I couldn't taste any black tea flavour which was disappointing and they didn't have any pearls at 11:30am. If you want pearls, go later in the day. There is also an option of less ice or less sweetness to better suit your taste buds. Overall, I don't think I will be coming back to this bubble tea franchise. I rather drive a bit longer to go to Bubble Queen. read more

Ordered fresh taro milk TEA and both times ive visited the shop, I recieved fresh taro milk. Although it seems picky, as someone who doesnt like "fresh milk drinks" (reminds me of having cereal with milk- which I eat every day lol) just the slight variant between milk tea and plain milk makes a huge difference in taste. Quite disappointed since I really do enjoy their original milk tea. read more

CoCo has become one of my favourite places to get bubble tea in Vancouver. Ever since their grand opening, which attracted a lot of positive attention to their brand throughout the city, I've been addicted. Their pearl milk tea (just regular black milk tea with pearls) is one of the most flavourful, complex milk teas I've ever had. It tastes so different from every other franchise's milk tea and that's exactly what keeps me coming back! I can't help but gravitate towards their milky drinks every time, and they've never left me disappointed. For their grand opening, my friend and I waited over 30 minutes in line because they were having a buy one get one free promotion. The line ran out the door but customers happily waited for their orders nonetheless. Around 30 minutes in, a server comes out and tells the line that they've run out of tea. Run out of tea!? A bubble tea shop with no tea?! They then told us that it would take at least 30 more minutes (more like 45 minutes) for them to make a new batch of tea, so whoever wanted to wait could stay. Having been in line for half an hour already, my friend and I decided to scrap the BOGO deal and leave. The servers seemed quite flustered (I don't blame them at all; grand openings can be ludicrous) and their time approximation promise seemed a little shaky. Despite my first experience with CoCo being an unfortunate one, I didn't allow it to leave a bitter taste in my mouth. Giving CoCo one more chance (and many more) was the right decision. They delivered awesome drinks and good service and kept me coming back for more. Their service is also reasonably fast for the volume of customers they receive. CoCo also has cool promotions all the time, which include this current one: if you check in to CoCo Fresh Tea & Juice on Facebook or post a photo of their drinks/store on Instagram, you get a free upsize on your drink! I love this place and have definitely included it to my list of top bubble tea places to visit in Vancouver. read more

Went here on June 1st for the soft opening. They were only open from 2-8PM. I got the bubble GaGa which is passion fruit green tea with pearls and coconut jelly (but I opted to skip the pearls). They have the option to change ice and sugar levels. Nice staff and a large seating area is available! read more

CoCo Fresh Tea & Juice - Grand opening deals! - Juice Bars & Smoothies Near Me - Richmond, British Columbia

Today I ordered a Fresh Taro Milk Tea with pearls but when I got home I saw that there wasn't even any taro........... seriously what the hell? I took a big sip and all I got was milk tea and pearls. This is a rip off read more

CoCo Fresh Tea & Juice - No taro in the drink... - Juice Bars & Smoothies Near Me - Richmond, British Columbia

Hmmm I seem to be doing a lot of four star reviews and I wondered to myself if this place should be a four star review. Yes it should. The design is pleasant and it's clean. Staff are polite and helpful. Although maybe they could understand the customers needs for NO sugar options a bit better. They do offer no added sugar options or sweetness levels and you can add extra tapioca or none at all to the drink of your choosing. So yah, Yay! I am a fan! OH, and my favourite drink there is the Lemon or Fresh Grapefruit with no sugar. I kinda like it sour. :) read more

My go-to bubble tea location. Open later at night as well! You can choose the sweetness + ice levels which is great for someone who prefers their drinks less/more sweet. Theres a wide range of different flavours. Some of my favourites include: Mango Smoothie ( mango+ milk + yakult, i always ask for this one to be more thick as it tends to be a bit too liquid for me) Jasmine Green Tea Pearls are always consistent and perfect. read more

First time here. Lots of parking in the complex and available. Went on a weekend and there was a line up to the door with about 6 people ahead of me with 3 staff members working. Speed of service was not expected for serving bubble tea for the most part. Waited from lining up to getting my drinks was 15-20min. Not sure if staff was overwhelmed or new. Ordered 3 drinks, regular milk tea and 2 mango slush...all with Pearls. Taste was ok. Pearls was good and chewy. read more

I found nothing particularly special about CoCo's bubble tea (I tried the 3 Guys - tapioca, pudding and grass jelly in milk tea - which was nice), so by all means order some to get your fix. If you prefer a noisy study spot (as they have free wifi and plenty of outlets), just prepare for the blasting air conditioner that seems to never let up. Layers are key! read more

What a great addition to the plaza! Their standard milk tea bubble tea is arguably one of the best in Richmond. Their other drinks are too shabby either (lady gaga, red bean & green tea bubble tea). I suggest you download the belly app to collect points. Lots of parking in front of the store. read more

Your standard bbt place, with options to adjust sugar and ice content. Not a huge selection but sometimes that's nicer. I had their Red Bean Milk tea. It would have been nice with a little more Red bean if I wasn't full already. My sister said her pearls were smaller than other places but she liked the texture and the 'chew'. read more

The wait time is a lot shorter since my last comment, and the staff are helpful and efficient. Increasing to four stars!

Probably the best bubble tea you can get in Richmond and basically all of Vancouver! I usually get the pearl bubble tea with less ice and 50% sugar, which I think is perfect! Definitely try this place out if you haven't already, the price is moderately okay: around $5.05 including tax, for a regular size of regular pearl milk tea. The service can be quite slow, as there are many people waiting and ordering their drinks. Overall, I would definitely recommend this place to the people who love their bubble teas :) in my opinion, this place is better than chatime (taste wise)!! read more

I love bubble tea!!! Service was great but the cashier was a bit quiet and getting medium no point large adds up to 50 cents.. anyways got mine pretty fast read more

We called 15 minutes before closing but no one answer. We went to the store and found that it had been closed in advance. The stuff also ignored us when they see us, such a bad attitude, just tell us if you are trying to close earlier we don't have to waste time and driving here. read more

Went to get a large bubble tea for my two young kids to share and was told that if they split a large drink into two small cups, they wouldn't be able to seal it. I understand that they don't want people to take advantage and order two drinks for the price of one BUT I had my 3 year old with me and even after I explained that she couldn't finish a small by herself and would spill an unsealed cup, they refused to seal or give me a lid. Really? read more

I tried their December special: Japanese roasted milk tea. It tasted roasted, not too sweet, creamy, and just right. I had the hot version, it was perfect for the cold weather. Customer service is good, drinks came at a reasonable time but the price is too high for what it's worth. read more