So it took me a few days to decide whether I wanted to post about this and since I keep thinking about it that means I need to post... I went to Tysons early Sunday morning, I wanted to beat the traffic because both of our teams were playing Redskins/Nationals so I made it a point to get there when the stores opened. Minutes before the stores are supposed to open I seen the Chanel team having a meeting I thought nothing of it, ok 5 minutes passed and me and a few others were still waiting by this time I'm getting a bit frustrated because I was in a rush... another 5 minutes passed so I get the young lady attention through the window she says another 5 minutes. We waited for almost 20 minutes this was completely unacceptable! And tacky! Nonetheless I still got what I went for and I'm sure I'll go back again, why? Because the customer service is always very good... Even though they made us wait outside the door like peasants begging for crumbs. read more

Love this location and the Sales Associate Jessica is the best! She always goes above and beyond for her clients. I'm constantly wanting sold out items and she's the best at staying on top of the company's inventory and finding them for me. I've found that really most of the staff at this location are extremely helpful.. definitely recommend! read more

Viola is my go to person for over a year now. She's very knowledgeable and always willing to go extra steps to find me my favorite pieces. She gives good advice that fit my lifestyle and personality. I always have great experience visiting the boutique read more

Having items serviced here truly takes forever. I've had a pair of boots here since December. It's June and no word about replacing my missing stones!! In all this time, I could've gone to Michaels for Swarovski crystals myself! $1100 for boots and no means to repair them?!! Where on earth did you send them? The moon?!! read more

Everytime I go there, I get shut down. I may look young and not dressed like million bucks, but I don't go there just to "look around". I went there to splurge on something nice for myself. They always refuse to talk to or look at me. I literally have to stare at their employees to get any attention. I went there to purchase a nice pair of shades, but I ended up going to Sak's Fifth Avenue to get one. I am aware many people you encounter at Tyson's #2 are prissy for whatever reason they may have. But it doesn't mean I have to beg so I can give away money and still feel crappy about doing it. I love Chanel products just not their service read more

Just because I love Chanel, I'm willing to give this store another chance after reading some of the positive reviews. I went into this store while there were 2 sales associates and 2 customers in there. One customer was browsing and the other one was being helped by an associate. The other sales associate was standing behind the counter. I walked up to the counter and started looking at the items on display. The sales associate that was standing right in front of me didn't greet me and didn't offer any help, I mean usually someone would at least say "let me know if you need anything." I walked away from the counter and began browsing the store because in addition to the jewelry that I was looking for, I was also looking for a particular pair of sandals. I walked around and didn't see the sandals so I went back to the counter. The SA still didn't acknowledge me so I asked her if they had a particular set of earrings and necklace and began describing the pieces to her. As I was describing the jewelry to her, she pulls out a tray, tosses it on the counter and says "these are all of the jewelry sets that we have." As I'm looking through the pieces of last season jewelry she walks away. I said "Thank you!" and left the store. Ended up going to the Neiman Marcus boutique and found the jewelry that I was looking for and received excellent service while I was there. read more

Very helpful unassuming staff. I showed up in flip-flops and jeans and was still given the service of a repeat customer. the associates give wonderful gift advice and go the extra mile for customer satisfaction, i could not ask for more. Must take one star off for the lack of ready-to-wear and fine jewelry, although apparel can be found at the neighbouring Neiman Marcus. read more

How many purses have these sales associates incorrectly priced??? Do your research. An incompetent older sales lady with glasses tried to sell me a black lamb skin wallet on chain for almost 40% higher than what was listed on Chanel's official website. It was the exact purse and in the current season. I even showed the actual purse on my phone. I kid you not! Hello lady, this is the year 2015- I did not bring you an outdated print ad from circa 1985...this is real time listed price from my mobile phone AND from the official Chanel website, not some third party. She then said the price listed was in Euros when it was obviously USD- not only was she incompetent but blind as a bat. After I zoomed in on the USD figure, she said that they're not obligated to sell for the price you see on THEIR WEBSITE and that their prices can be even higher since their purses appreciate, unlike cars. How many bull excuses can this lady try to make up out of the air? It was so lame I wanted to laugh at the ridiculousness of this snooty sales woman who's probably not even in the 1% bracket to try to talk utter nonsense like an aristocrat! She gave me her card in case I would be dim witted enough to return. I trashed it in the can nearby. Moral of the story: if you've priced an item incorrectly, own it and give the customer the correct price. Don't come up with some stupid, made up reason or excuses to cover up your mistake. No one is really dying to have your purse. read more

I was looking for a pair of Chanel shoes and was told Tyson's Corner had them. I feel so lucky that Jessica answered the phone. She was so nice, knowledgeable and helpful and made the phone order so simple. I don't have a Chanel store near me so I rely on Jessica's opinion and pictures she sends me and I trust her opinion 100% for all of my Chanel needs. If you're in the VA area I highly recommend asking for Jessica, and even if you're not in the area like me, she can help you with phone orders (as long as you're in the Chanel computer system). Thank you Jessica...I plan to shop with you for many years to come! read more

You can't go wrong with Chanel, you really just can't. The service is absolutely exceptional (and perhaps that's because they're working on commission) and the product is of the highest quality. The only obvious downfall is that you have to clean out your bank account to purchase anything. That little tidbit aside, it's a great place to shop. I only own one item from Chanel, purchased at this store, and I'd go back again if I could afford it. I received (as a gift) a pair of the small logo diamante earrings and absolutely adore them. When I was originally in the store browsing, the employees never pressured me to purchase anything and would gladly take anything out of the case for me to browse. Excellent store, but makes me feel poor. read more

My wife has been sweating this new red purse from Chanel this past week so I decided to stop by Chanel and buy it for her as a surprise. I called the boutique and asked if the purse was available and a lady told me it was. I told her I would be there in 30 mins. When I got there, I met Mrs. Kyung who had the purse all wrapped up and ready to go. Overall, I enjoyed my purchasing experience. I was in and out in 10 mins. read more

Love working with Indra, she is awesome and very helpful.

My mom and my cousin were looking at totes. We were just browsing and were immediately helped by a young Asian women, she was very attentive and pulled like 3 bags out for them. (Chanel is a lot cheaper in Europe FYI ;) ) read more

Their customer service is a JOKE! Maybe next time I should go in my sweats too, just like the previous poster. I even had on one of my Chanel bags that day. I have been to countless Chanel boutiques in Europe and I have never been dissatisfied, until I went here. SKIP this location. The guy SA will just make you feel like you are wasting his time. He doesn't know anything about his brand and keeps running to the back so he doesn't have to deal with you. Also they do not acknowledge you at all, no greeting no smile, it's just a big disorganized mess! Just to give an example.. When leaving I said goodbye to one of the SA, while looking at me she didn't even bother to say it back! read more

I purchased a bag from the Chanel boutique in Tyson VA. I had the bag over a year (about 13 months) but carried it around 5 times or less. The handbag stayed store in the chanel cloth bag. I went to take the had out the cloth bag and noticea black spot was on the bag. The handbag is damaged. I took the bag back to the Chanel Boutique, however they couldn't do anything about the damaged bag because it's lamb skin. The rep at the store told me to contact customer service at the 1-800 number. I called the 1-800 number and provided pictures of the damage bag. They wanted another $600 to repair the bag. Needless to say, I still have the damaged bag because I wasn't paying another $600 for them to repair my bag. I will not recommend a Chanel bag to anyone or no longer shop there. read more

I have to give them very good props. They were probably the nicest set of people I was working with. I am a guy who loves to carry designer bags. I was just in jeans and a button down with a gucci tote. They greeted me and ask if I was looking for anything. How often does that happen? They would just raither ignore you. I was looking for a new tote for my new job that consisted me carrying a notebook. The sales lady showed me a couple of style which I so LOVED. I ended up getting their new tote. It was everything I was looking for. I also ended up getting a new pair of sunglasses. They were amazing, I couldn't leave without them. I don't know why people complain, about service. If you know you're going to get that attitude from people there, then don't shop there. Its plain and simple. I also work in retail, for someone to say were there to SERVE you... You have it wrong.. If I had you as a client, I would totally be rude to you and make sure you don't come back... You have to be nice especially in a boutque if you want it back... read more

Love the products, but NOT the customer service. Most of the SA's have a very arrogant attitude. I get that the Chanel brand itself is top of the line and lots of people will shell out the money for it, but that's no reason to not give great customer service to anyone who walks into the store. I also dropped off a handbag to be repaired, when they returned it to me, they did NOT include the box and dust cover with it, which I had given to them when I gave them the bag to be repaired. Without the original box and dust cover, the resell factor goes way down. Why would a world class brand name do something like this? read more

The customer service is really good the assistance manager who is soft spoken is so nice , helpful and sweet. Pls ask for her if you want quality service . read more

The team is great! They are very patient and friendly. Even though I probably came in there 4-5 times before buying my Chanel Boy, each time they were informative and enthusiastic. Viola took special time to let me know that the style and hardware I was looking for was in. Jose is also great too! More selection than the Neiman Marcus in Tysons Galleria. read more

I went in today to look into getting my purse cleaned. The Asian lady I spoke to told me it would be $200 dollars or so. She said my purse was made of patent leather. It turns out it wasn't. Okay so I came home and used a regular lotion leather cleaner you buy from the drugstore and it worked just fine. They said I should only use Chanel services on my Chanel products. Are you kidding me? I worked in the fashion industry in NYC as a designer for 13 years. Just because you put a label on something doesn't mean you have to pay $200 to clean it. The lady didn't even know her merchandise which was annoying. I also worked in retail before in college. One should do their homework before coming into work. The Asian lady had a very snobby attitude that I didn't like. A high end store should have high class service. read more

This was not the first time I shop luxury and also not the fisrt time I shop at this boutique. But it was the first unforgettable experience. The boutique was very busy as I walked in but I was greeted immediately with a smile and a compliment on my outfit. I did not intend to buy anything that day but the associate was very friendly and engaging. After introducing herself as Viola, she showed me around to new collection listened carefully and recommended a few options. She let me try things on without any pressure. She also answered all of my questions and affirmed me with my choice. The bag i was in love with however not available at the store and only 5 available nation wide so I decided to go home and think about it. After researching a little more, I only found my self contact her to order it a few days after. She called 5 different locations to find the bag for me. I walked out of this boutique with a handbag, wallet, and a pair of shoes all that I absolutely love and am so happy with. Viola shows her passion for the brand as well as goes above and beyond for customer. She even called me after few days to follow up and sent me a beautiful card. Amazing! Chanel just gained a customer for life! read more

Customer service is horrible!! I bought a purse and within a few weeks the leather interlace on the strap snapped. I called the customer service number and they told me to take the purse back to the store I bought it from to get it fixed for free. Within 1 month of purchase I was in the store asking to get my bag fixed. They told me, and wrote on my receipt, that this would take 2 weeks. I never heard from them so I called them after 2 weeks. I was told my purse wasn't fixed yet, but it would be there on Monday. Well, Monday came and went and still no call. I called back on Thursday and was told my purse still wasn't there and would be in on Friday. I called the customer service number back to complain and was told they had to call the boutique to see if they would do anything for me and find out when my purse was actually going to be there. Customer service called me back only to tell me that they had called the store and that the store was going to call me when my purse came in. I then spoke to someone who said she was a customer service supervisor. She said she would call me back within 1 hour. Almost 24 hours have passed since that call and still no response back. If they weren't able to give me back my purse by the promised time shouldn't they have called me to let me know?? Why did they give me a date for when my purse was going to be in a 2nd time and again not call to let me know that my purse wasn't ready?? They claim that they might be backed up and that's why my purse still isn't fixed. Shouldn't they have let me know this?? read more

Is this really a Chanel store?? The service at this place is terribly lacking. I walked in stood behind the counter and it took more than 5 min. for the woman to ask me if she could help. After I asked for the specific perfume - it took her another 5 min to tell me that they were out of it and I would need to order which I did. I've called 2 times to find out if it has come in yet and still no answer - really?? read more

I recently moved to the area and brought in one of my bags to get it repaired. It's now been almost two months and no bag back. They said expedited repair since I just got the bag in May and additionally the first time the bag came back to the shop, there was a tear in the strap that was not there before. They recommended replacing the strap and it's been almost two weeks since it got sent back. Extremely slow service. read more

EXCELLENT SERVICE! My go-to lady, FARAH...she's so patient, and will take her time to make you happy with your purchase. Everyone else there is nice as well...even the security guy! I only shop here and with Farah and refuse to purchase Chanel anywhere else. read more

Nice store. Fairly decent collection, although it's nothing compared to the Chanel stores in New York and Beverly Hills. Indra is a wonderful sales consultant; she is very knowledgable and courteous. I always ask for her when I shop here. read more

I recently purchased my first CHANEL bag from this boutique and I wouldn't go anywhere else from now on! I worked with Carol and she was amazing. I learned a lot about the brand, and Carol spent a long time helping me decide which bag would be best for me. I ended up with a Classic Jumbo, and couldn't be happier. She made the experience fun, relaxed and interesting - I can't imagine working with anyone else!!!! read more

Jose was the best associate to help me with my Chanel purchase! I called on the phone prior to coming in and spoke with him on the several slg options. I opted to come in and take a look at a few of them before making a final decision. He helped during every step of the way with the utmost tact showing me countless pieces without an issue. I was interested in a slg but couldn't decide on the caviar or the lambskin leather and then the gold versus the silver hardware. I ended up opting for the caviar leather with the gold hardware as I am fairly rough on my bags and wallets. He provided me with the utmost knowledge about the different slg styles and I ended up going for the classic style with the flap closure. I'm in love with it. I was offered Evian and shown several different other pieces that I plan on coming back for near Christmas time (the brooch and maybe the woc). And on top of that, I was dressed in athletic wear and I didn't get a stuck up vibe from him like most luxury sales associates would've given me (seeing me unkempt as such). Thank you Jose for such a warm welcome! read more