If I could give this store less than zero stars, I would.
I have been a loyal Mango online customer for years, but my experience at the Tysons Mall location was shocking.
I went to return a set of rings that were still attached to the original Mango display card in their original condition. The cashier immediately refused the return. When I asked to speak with the manager, he reviewed the situation and confirmed that the return was allowed.
Instead of professionally resolving the issue, the cashier continued arguing with both me and the manager. Rather than taking control of the situation, the manager allowed the argument to continue. Only after several minutes did he tell her to process the return.
When she finally did, she threw the receipt at me instead of handing it to me. Neither the cashier nor the manager apologized for the way I was treated.
This was one of the most disrespectful customer service experiences I've ever had. The manager may have approved the return, but he failed to handle his employee's behavior professionally or ensure that a customer was treated with basic courtesy.
If this is the level of customer service at Mango Tysons Mall, I will not be shopping at this location again. read more