The fist visit wasn't very pleasant. The receptionists ignored me while I was standing around the front desk for a few minutes. When leaving they did not give me clear instructions about my follow up check in for my contacts. My husband said I was just being picky when I told him what happened. I mean, he should know I am a picky person and a spoiled brat sometimes. I initially wrote a 3 stars survey review when the clinic sent me an email survey. I went back for the second visit prepared to be disappointed. I got a very warm greeting when I walked in. The doctor cleared up all my issues and made sure I understood the process completely. I walked out with a happy face and happy heart. They did not make a great first impression, however after going in to refit my contacts, they made up for it and I am very pleased now. I think that speaks volumes for their ability to receive feedback, and immediately put it into practice. read more

Everyone was courteous and friendly. It is a well run office and was taken at my scheduled time. Dr. Katherine Blasovich did a wonderful job of explaining everything and answering my questions. They only recommend treatments if needed and there is never any pressure. I would highly recommend you give them a try!!! read more

Very friendly, competent, and patient staff. I am so glad that I found this place. I rather pay a little bit more and have excellent service and high quality products. read more

I had to schedule a last minute eye exam to get cleared to return to work and this office went above and beyond. Even though my insurance was not in network I found their out of pocket fee to be reasonable compared to other offices. Heather, the secretary, returned calls and prompt in communicate. Dr listed to all my symptoms and I was impressed with the thorough exam. Heather even tuned up the arms to my glasses and cleaned them up. I'm really impressed with the overall customer service. I would recommend this place. read more

Dr. Stephanie Mastores and her team are amazing with my daughter. My daughter is young and not always the easiest to get her to allow them to use the machines they need to test her eyes. Dr. Stephanie and her team are very nice, patient and accommodating, my daughter always leaves with a smile. I highly recommend Central Phoenix Eye Care! read more

This is my 2nd visit to this office, but my 1st visit with Dr. Koster. I have to say my experience both times were great. Dr. Koster however, has by far been the best and most thorough I have ever seen. So friendly, welcoming and just giving out the best vibes. She knew exactly what I wanted and made sure each step she took was perfect to get the right prescription for me. Thank you! I highly recommend this office! read more

It had been over 3 years since I first patronized Central Phoenix Eye Care. Back at that time, I recalled them treating me with the utmost "cordial professionalism". Even those employees who were not directly involved with my appointment/visit were so respectful toward me. Back then, Dr. Mastores conducted my comprehensive (eyeglass/contact lens) exam. Her cheerful disposition and personable dialogue created a very relaxing environment for me....memories I knew I would not forget ! So, today, here I was/here they were...3 years later..... NOTHING HAS CHANGED, MY FRIENDS !!!!!!! Once again, all of Central Phoenix Eye Care's support staff treated me as though I was "an old, long-time friend" of theirs who would stop by once a week. And as for Dr. Mastores ?!?!?! She is still the same kind, outgoing and reassuring professional as I remember her being in 2015 !!!!!!! Now mind you, I did invest over $200.00 in my visit there today. However, I left there with complete customer satisfaction and the security in knowing the precise "state of health" of my eyes !!!! To all of you who read Yelp reviews, remember this: $200.00 is not cheap, but neither are your eyes !!!!! read more

Awesome place for phenomenal eye care! Dr Mastores is fantastic and if you need glasses, Susan will take excellent care of you.

Central Phoenix Eye care is the best. The Dr. was the most through Dr. I have ever seen. The staff is helpful and kind. I would recommend Central Phoenix Eye Care to anyone looking for the perfect eye Dr. read more

At the referral of our great Gabi (in a previous Yelp) ... I took my first ever trip to the eye Dr. I have NO IDEA how this was all supposed to go down but it was seamless. Great attentive service. Nothing to complain about. read more

Literally do not know where to begin with how pleased i am with this office and its staff, but i will take a stab at it and just say they were extremely helpful and accommodating in an emergency and i was not even a client yet! Who has service like this in this day and age? No one or at least i thought no one until i called Central Phoenix Eye care and even though they could not get me in on the same day they had a new pair of contacts waiting for me at the front desk within 15 minutes of my call and all taking place within half hour of them opening in the AM. Needless to say they have earned my business and will get plenty of recommendations from me for their outstanding staff and service. read more

I'm blind as a bat and have been wearing glasses since the womb, so I've done this a lot. The office can be kind of confusing to find, I was looking for a sign for Central Phoenix Eye Care, but on from the street it says Family Eye Care- or something along this lines, so it was a good thing I remembered the Dr's name. ( Park around back it's much closer than the first parking lot) Once you get inside the office is nice and bright and there a lot of opticians bustling about with customers. I was disappointed that all of the opticians seemed pretty bummed to be at work. No one was smiling and the entire visit from beginning to end with them felt like a chore! Especially when I was picking out my glasses, I felt like a nuisance to the (slightly pushy) lady helping me and actually didn't choose a pair because of it. Not one even laugh at any of my hilarious jokes, so you know something was wrong! Unfortunately I don't think this was a fluke- with my initial appointment and follow-ups I've been to the office 3 times all to meet the same doldrum attitudes. I saw Dr. Johnson for my exam and he was very thorough, informative, and friendly. I will probably go back to Central Phoenix Eye Care because the time I spent with the doctor was definitely what I was hoping for when I chose this office. I sure wish those grumpy opticians would just buck up! It would make everyone's experience much more enjoyable! read more

I shopped around the reviews department for good eye doctors hoping to find a place I can stick with long term and I'm pretty positive I've found it! Everyone was wonderful, from the staff at the front desk, the woman who did my initial testing and intake, and the doctor herself. They even had someone help me pick out glasses and make recommendations who was with me every step of the way. I felt like I was in great hands and very well taken care of. The kind of service a person would want to receive at any healthcare facility. Can't wait to pick up my new glasses, soon! read more

I found Central Phoenix Eye Care through yelp. They had great reviews and I figured I might as well give them a try. Before going in, I called to schedule my appointment for a contact lens examination and prescription. The woman that answered the phone was incredibly pleasant and helpful. She gave me the pricing information over the phone, and the cost of the examination was incredibly reasonable. The office itself is very clean, organized and quite well run. Everyone that works here is incredibly helpful, knowledgeable and friendly. After arriving, I filled out my paperwork and waited no more than five minutes to see the doctor. Dr. Usleman was the doctor that did my exam. He was very friendly, thorough and knowledgeable. A very pleasant experience. BUT, the experience that really earned them five stars was the one I just had today. At my appointment the doctor fitted me for a brand new lens, Baush + Lomb Ultra, which has only been given to select offices. Shortly after my appointment, I relocated to Baltimore for the summer, and today, realized that I needed more contact lenses. After scouring the web, and calling every local optometrist, I was unable to find the B+L Ultras ANYWHERE. So I called up Central Eye Care, and they were more than happy to help me! They rang up the contact lenses right away and said that shipping them to me would be no problem... that they would ship out TODAY! I am incredibly satisfied with every aspect of the service I have received here, and am very impressed with not only the quality of the doctors, but also the quality of their staff and customer service! This is a wonderful office and I highly recommend them! read more

Dr. Stephanie, the staff, and the people at the front desk are so friendly and generous. I love it here and I would give this place 6 stars if I could. I like that they are upfront with you about what will cost extra and don't try to pressure you into anything (which were the issues at my last optometrist's office). I'd highly recommend this place!! read more

I want to give CPEC 5 stars due to their customer service. I visited CPEC thinking that it was part of my eyecare insurance network. However, when I arrived the staff advised me that it wasn't. My fault, I had changed jobs and should have looked at my new network's providers. Long story short, CPEC pro-rated my exam which I thought was more than fair being they could have charged me full-price. The exam was very thorough and staff very courteous as well. Thanks for a great experience and excellent customer service - I'll be back even though you're not in my network! read more

Being new in town I was a little afraid to find a new eye doc without a referral. I looked around online going through my insurance company's website to see which doc were covered in my area. After looking at the site for CPEC I thought this was the place for me. After going in and experiencing a very friendly staff and a knowledgeable doc with good "bedside manner" who addressed my concerns and questions I knew I lucked out in picking the right place to go. Dr. Thompson and her staff definitely go out of their way to help you with anything you need. I would refer CPEC to anyone. read more

I was traveling to San Francisco on business and left my toiletry bag at home, daily contact lenses included. I called Central Phoenix Eye Care as soon as I landed, and Kimberly consulted Dr. Mastores and confirmed that the lenses I had in would not last me for the duration of my 3-day stay. I expected to be given my prescription and then find a optometrist in the city on my own, but Kimberly asked me for the address where I was staying, then called around and found an optometrist nearby willing to give me a sample pack at no charge. Many thanks to her for going out of her way to make sure I was taken care of in a stressful situation. This place has an amazing staff! read more

I hate to leave a 3 star review because the staff was super nice and so was the doctor. So why the 3 star review? Well first off I know that I was a first time patient at this eye doctor but it literally took an hour and a half for my eye exam which is pretty crazy. Also, I almost felt like they were being too salesy when asking if I wanted certain treatments that wouldn't be covered by insurance. It also felt a little salesy at the end when the doctor made a comment about how I should look into getting glasses there as well. Like I said, they were all very nice people so I don't mean to talk bad about them it was just a more sales-pressured experience which I was not used to at other eye doctors. Lastly, this is the biggest thing that I was not happy with. So at the end of my appointment the doctor hands two boxes of contacts over to the receptionist which I was assuming was the amount of contacts that my insurance covered. So I just double checked with the receptionist to see if that is all my insurance covered which was a big mistake to ask because instead of taking 2 boxes of contacts home my insurance didn't even cover 2 whole box (according to the receptionist) so I had to pay out of pocket for the remaining balance of what my insurance didn't cover. I honestly don't mind paying for whatever my insurance didn't cover but where was the confusion on why the doctor gave me 2 boxes? Wouldn't she know that my insurance didn't even cover 1 box after paying for the eye exam? I don't know. Just a little fishy. I might give this place another try but I will definitely be hesitant in recommending them. read more

I started coming here a few years ago. My husband and his family have been to this practice for decades, and I am so glad to be a patient, as well. I really like Dr. Mastores and all the staff. Everyone is friendly and knowledgeable, and they always answer any questions that I have. They have great equipment and everything is very clean and up-to-date. Even during a recent computer outage, I received an email about the outage and then called before my appt to confirm that they could see me (they could). They were very upfront about the outage and that they were running a little slow, which is understandable. My appt actually didn't take any longer than usual, I just had to wait a few extra minutes to settle my bill. I have recommended this practice to several friends, and they have reported back that they had good experiences, as well. I would recommend this practice to anyone living in Phoenix who needs a reliable, professional eye doctor. read more

I had a very thorough and pleasant experience here! Dr. Uselman was great! Not only is he experienced (has 7+ years under his belt), but he takes the time to listen and answer any questions you have. He also has a sense of humor - I always like it when my doctors show that they're human and have a personality :) the front desk staff was also awesome (you know that can make or break a practice). Ordered new glasses with the help of a very knowledgeable lady, who was able to help me find the perfect fit in less than 5 minutes! Very impressed with this place and look forward to coming here when my annual visits are needed! read more

The people at Central Phoenix Eye Care are great. The staff was friendly, the doctor helpful and the prices very reasonable. Fantastic business. read more

Chose this eye center based on other Yelp reviews. The staff are friendly and knowledgeable. I ordered sunglasses. They arrived within a week. After wearing them for a week I decided I wanted bifocals in my sunglasses, they sent them in for a nominal upcharge. I then went back to get new lenses in my own frames and again back within a week. I saw some new frames I wanted and they were very helpful and only charged me a small fee even though it involved all new lenses and went from bifocals to trifocals. They were very patient and great to work with, I highly recommend them! read more

With the end of the year coming and the realization that it'd been about 2 years since I'd been to the optometrist I made an appointment for an exam just in case. I of course searched Yelp to see which place looked the best and Central Phoenix Eye Care was in the top ranks so I made my appointment with them. When I called she let me know that all of the patient paperwork was available online to fill out and print to bring with you and save time, something I'm always a big fan of. When I arrived the ladies at the front were very friendly and gave me one more form to fill out that wasn't available online so it wasn't something I'd missed, but it was short and didn't take long to fill out. After a little bit someone came out and took me back to do the pre-exam tests with all the fun eye machines that look like arcade games. After that it was into the exam room to wait for the doctor. All the tests looked good and then it was onto the fun part, trying on different colors of colored contacts! They were really patient and helpful with me, I tried a ton of different colors and I never felt rushed or like he was trying to get rid of me. In fact he was suggesting more for me to try! At the end of the appointment when I went to check out I was a bit taken aback by the total, I knew that I had a $15 copay so that's what I was expecting to pay but she quoted me $65. Apparently there's a $50 fee for the exam for contact lenses, not a huge deal but I still wish they would have told me that ahead of time when they'd asked if I was interested in contacts or not. Still everyone was friendly and I had a good experience. read more

My spouse and I were there on May 18, 2019 and from start to finish, this place rocks! The front desk girls are friendly and helpful, especially Liz, who stayed after closing to wait for me to return and swap my contacts. Dr. Blaskovich is personable and skilled at her profession and answered and addressed all of my concerns. The technician, Jancy is super sweet and also so very personable. Finally, Matthew the optician who helped me with the fashion and choosing of my new glasses is wonderful and very helpful. I am so happy with both the service and the quality of care my spouse and I received! This place is a keeper as long as all of the players stay there. read more

Very nice staff and doctors - Even though my vision is hardly requiring a prescription, the doctor did not make fun of me :) And I got some adorable glasses - that arrived at the office earlier than anticipated. read more

I've been coming here for a few years now since I started to need glasses. Getting old sucks, but the staff here are super friendly and take the time to explain how my eyes are changing each time I come in and what my options are. read more

Dr. Kantor is awesome. He helped me get my contacts exchanged when they expired. He provided me with a lot of information about what I need to be vigilant about in the future because I am moving away from Phoenix. read more

Fantastic experience!!! Walked in to see if they could replace the lenses on my favorite pair of sunglasses and was expecting to drop them off and have them shipped off to be repaired. That's what others had told me because they were specialty lenses. Not the case at all. They had a variety of lenses in stock and were able to complete the process in 45 minutes and was only $45. The shop is full of cool designer frames and the staff is on point with customer service and their products. Highly recommend to anyone in need of glasses and wants to support our local businesses. Thanks guys!!! read more

GREAT EXPERIENCE! Was my first time at this office. My appointment was at 915am and I was being seen at 915am, NO WAIT!. Dr Usleman was great. He explained everything in terms that I understood and at no point did I ever feel rushed. Overall the staff was friendly and knowledgeable. I was very impressed. I have found a new eye doctor. A great experience!!!!!!! read more

There's not enough good I can say about this place. From the minute you walk in the door, you are made to feel comfortable and welcome. I'm 34 now, and have been wearing glasses since I was 9. I've been through my share of eye doctors, and there are some doozies out there. When you're that up-close and personal with a doctor (they're inches from your face during the exam), you need to feel comfortable. I have never felt anything BUT comfortable with this place. I always see Dr. Frank and really enjoy not only his professionalism but just the small-talk (some people can be so uncomfortable and uneasy to talk with, but not Dr. Frank). The last time I went to see the crew, my insurance was about to expire and I needed to get in ASAP; they fit me with Dr. Ben, and again I have nothing but good to say. From the minute you walk in the door to the minute you leave, you feel welcome and valued. I typically get very ill (headaches, nausea, and vomiting) from being dilated, and they are very compassionate towards me. Previously, they would use a diluted mydriatic. But now, they offer the option of a special camera that sees the majority of the retina without having to dilate you (well worth the extra money!). This has saved me 2 days in bed with the blinds pulled and the blankets over my head. I am NOT a guy who likes to shop. So when having to pick out glasses, it can be very trying. The opticians at the office basically ask you what you're looking for, and they bring a few pair of frames over that suit your tastes and complement appearance. Usually, they bring four pair over that are a perfect match, and I then have the difficult decision of choosing one. But they really do take the pain out the decision-making process and make the entire visit, dare I say it, enjoyable. All-in-all, I can't tell you how highly I recommend this group. And I rarely, if ever, give my 100% stamp of approval. read more

Through the process I encountered four individuals. ALL were very friendly and helpful. I was seen within 5 minutes of walking in the door. The Dr was very thorough and took time to intricately explain the health of my eyes with the images they had taken. My eyes are very healthy so I appreciated and specifically noticed this attention to detail because I didn't really "need" an explanation. Normally this would be passed off as, there aren't any problems, moving on. Picking out my glasses was a bit frustrating for me because i couldn't make up my mind. I never felt rushed. He gave me my space and observed the things that I liked and didn't and would make suggestions. I drive in from the west side, in Goodyear and it is well worth the excellent service! read more

I've been visiting Central Phoenix Eye Care annually since 2001, and I keep coming back because I love the staff. Dr. Mastores et al make each visit a pleasure. They are prompt, professional, and generally delightful to be around. I've referred at least 20 people here because I so appreciate the respectful, quality eye care they provide. read more

I see Dr Heather Thompson at Central Phoenix Eye Care and it is always a positive experience. I feel like I'm getting the best care available from the staff here because they are always so thorough. I'm diabetic and they go out of their way to be sure they always check for early signs of eye damage which, thankfully, have not presented at this point. They also send annual reports to my primary care physician so they've really become a part of my whole health care team. Last year when my mother visited us she was having some problems with the pressure in her eye. She's diabetic as well and she suffers from eye damage as a result. Dr Thompson made time to see her and check the pressure in her eyes to confirm that the medicine she was using was working properly and that the pressure was returning to a normal level. She went out of her way to provide my mom with extra care and I really appreciate that read more

I was lucky enough to find an outstanding eye care professional in Dr. Stephanie Mastores. This lady goes above and beyond in making sure your exam, glasses/contact prescriptions are correct, always encouraging a follow up to make sure they are good. She welcomes a return free re-exam/follow-up if contacts don't seem to feel or be the right prescription after wearing them. And, is so gracious in exploring different options that will best meet my needs in contacts/glasses. She even provides another free trial to make sure she has "gotten in right" for me! The entire staff at Central Phoenix Eye Care is always professional and extends themselves in any way they can to provide only the best customer service(s). From the warm and wonderful reception and service of all the front desk staff--Amber, Liz, Laura, and Shannon; to the techs Ricardo, Heather and the two Jens--Thank you SOoo much for all you do to make patients feel at ease, confident, and comfortable. read more

I started coming here when I moved to the neighborhood some years ago. Hands down, it's been the best experience I've had compared to other offices. I was so bummed when I switched jobs and found out they were now out-of-network. But after going to other offices and witnessing the difference in care and customer experience, I won't go anywhere else. Stephanie Mastores and her staff are the best! read more

This is my second time going to them for an eye check up and never had a problem with them. My recent visit was excellent, with little wait to see the doctor. Dr. Stephanie Mastores was great, she was friendly and very helpful. They have this automated text that they send you before your appointment to make sure you are still coming. After you answer to the text, they send you another one with a link to a web page so you can create a patient's profile. You have the option to not create one but I recommend you do. The reason is because you get to fill out the same paperwork that the eye place gives you before you get to see the doctor. However, this one is online and you can do it at the comfort of your home and the best part is that next time you need to fill out the forms, it will be save to your patient's profile and the check in process will be much faster. Also, when you get to the eye place you will only need to sign a paper and that's it. No more waiting at the stuff to put down your information or having to come a little early to get the paper work done! Overall this place is great! read more

Visited Dr. Mastores based on a reputable referral. I could not have been more satisfied. The facility is clean, easy parking, nice waiting room, and state of the art equipment. The staff are friendly, helpful, and efficient. I spent little to no time waiting. Dr. Mastores is very personable and professional. She is friendly and I would strongly recommend her to anyone who has anxiety about Doctors. She is very disarming and makes you feel comfortable. I strongly recommend Dr. Mastores and Central Phoenix Eye Care. read more

When I went in I was called almost immediately back. I felt very welcome the whole time and they were extremely helpful with every process. I love how nice everyone is here as well. My favorite part about this office is that they always seem to have the best technology for your eyes on hand. Which is a plus to make sure you are getting the best care for your eyes. Overall I would recommend ten times over. Fast, friendly, fun and well worth it. read more

I've been going to this practice for eye care for over 10 years. The staff and team have been consistently welcoming and helpful in all aspects of eye care. The keep a trendy showcase of frames and plenty of contacts for your preference or choice. The testing equipment is always clean and well maintained as well as the exam rooms. I've used two different insurance plans at this facility, I won't go to any other Optometrist for my eye care. read more