Another crappy experience at LensCrafters. I asked about a certain brand and they don't have it…read more Salesperson was not helpful, stood by reception desk and pointed. I had to ask what brand would be similar and he remained planted at reception. If I would have been helped I would have spent probably $1200. This company doesn't need anyone's business and they act like it. I will never step in any of their stores again. I've been in 3 and they're all awful.

Manager at the store asked me to leave the store if I'm not buying anything. was very upset. and…read moredidn't want to help, I was actually looking to purchase new glasses. Terrible Service.

Subject: Recognition for Exceptional Kindness - Gina at VisionWorks, East Cactus Rd, Phoenix…read more To Whom It May Concern, I would like to recognize Gina at your East Cactus Road location in Phoenix for her extraordinary kindness and service. When I came in with broken glasses, Gina quickly assured me that my insurance would cover them and even put a rush on the order since I was heading back to California for medical appointments. That alone was thoughtful, but what she did next truly touched my heart. As I was leaving, Gina called me back. She said she didn't want me driving without glasses. She walked over to the display wall, took a sample frame, gently popped my lenses out, and placed them in the frame so I could see clearly until my new pair arrived. She gave me safety and peace of mind without me even asking. After everything I've been through, including breast cancer treatment which affected my sight and losing a sister 2 weeks ago, Gina's compassion and understanding reminded me how powerful a simple act of kindness can be. She went far beyond her role and it made all the difference. Please recognize Gina not only as an excellent employee, but as someone who leads with genuine care and empathy. Her extra kindness is something I will never forget. Sincerely, Mary McNally

For years, I went into the Paradise Valley Mall to see an optometrist and to order glasses. When…read moreit became Visionworks and moved across Cactus Road, I followed along. While I wish my vision insurance was better, I have had positive experiences at this Visionworks location with the customer service, glasses ordered, optometry appointments, and overall experience. I have found it easy to schedule appointments even for the next day to meet with the optometrist though it has been a bit annoying that the online system requires anything I sign online to be signed again in person. I recognize that this isn't specific to this Visionworks location but the entire system. The reminders online are helpful, and I typically find myself with a relatively short appointment to meet with the optometrist, who is very knowledgable, helpful, and caring (similar to his predecessors over the last 10+ years). I have had a number of questions about my insurance last year and again this year. I have found that by sitting down with one of the associates, I have been able to learn a lot about what my insurance provides (and doesn't provide). They have been patient with me last year and this year when I have asked questions when they could certainly have just passed me along to another associate. When I have been ready to find a pair of glasses, associates have been willing to team up to show me different pairs of glasses got try on and then to answer questions about frames and lens and any special requests from transition lens, flexible frames, no-scratch lens, and more. I have also learned from the associates that sometimes the available coupons are better than insurance. I was at Visionworks today and found that using my insurance or a 50% off coupon came out to only about a $20 difference. I found that I had recently received a 50% off coupons on frames/lens though just after leaving, I came across a 60% off coupon online. You can find available coupons/discounts at https://www.visionworks.com/special-offers. I'm looking forward to seeing my new glasses with a new prescription as they arrive within the next two weeks!

Wow wow wow ! If you're looking for the most unique…read morefabulously crafted eyewear that can also double as art look no further. Sabina is an angel who's not only knowledgeable about how to enhance your face with the right pair of glasses, but she's so genuine and uplifting that you'll be feeling like a million bucks thought out the whole process. The craftsmanship with these pieces of eye wear, chefs kiss, will last a lifetime. The value is worth every penny it have a strong and sturdy piece of art

I2iOptique is a must for selection, service, and quality in eyewear…read more Sabina the owner works with every client in guiding her expertise and their preferences into choosing amazing frames that are unique and outstanding. Sabina shared that she personally goes to visit the framemakers and chooses the best lines for her boutique. Even more importantly her knowledge of prescriptions and lenses assures her clients of getting the best vision. Her lens lab in New York has been Sabina's go-to for the many years of her experience in becoming a premier eyeglass consultant. My wife chose two frames for casual and dress, as well as a stunning sunglass selection. Sabina's care and after-purchase support make it all the better. Not to visit Sabina at i2i Optique if you want to look at your very best would be a huge mistake, in my opinion. Thom and Ouarda Wells Tucson, AZ ( yes it was worth the drive to Scottsdale)

I wanted to update my original review because I believe it's important to recognize when a business…read moremakes a genuine effort to correct a bad experience. After my original Yelp and Google reviews, Ashley contacted me to discuss everything that had happened. She invited me back to see a different doctor for a completely new eye exam. Whether or not she fully understood my experience, I truly appreciated that she took the time to listen and reach out. Today I had my appointment with Dr. Wynn, and all I can say is she was incredible. She gave me the most thorough eye exam I have ever had. She took the time to discuss my previous experience, listened carefully to my concerns, and never made me feel rushed. She actually built different lens combinations in the office for me to try, had me walk around, sit at a desk, read a computer screen, and read printed paperwork to make sure my prescription worked in real-life situations--not just in the exam chair. I was genuinely amazed by her level of care and attention to detail. After my exam, Ashley took care of reordering all three pairs of my glasses. Although I'll have to wait another couple of weeks for them to arrive, I finally feel optimistic that I'll be able to see comfortably. My original experience was extremely frustrating, and I stand by the concerns I had. However, I also believe great customer service is about how a company responds when something goes wrong. Ashley and Dr. Wynn took my concerns seriously, treated me with kindness and respect, and worked hard to make things right. I'm hopeful these new glasses will finally solve the problem, and I truly appreciate the effort they made.

Visit the Paradise Valley Festival to find America's Best. We were somewhat surprised to learn the…read moreordered glasses were ready. It's nice that they arrived several days early. We were given both the glasses and shades. Of course after not having glasses for over a month, it was strange to put the new ones on. It will take some time and adjustment. Parking lot available.

For 9 months a few years back I worked for Target Optical. Well trained Opticians…read moreWho know their business . Senior CS Did an awesome job explaining how he keeps his lenses clear. I bought 2 bottles Why run out? I only buy my glasses here. They now take Affirm .. Guys are the best. Great brands Lille Oakley and Ray Ban.

Dr Su is amazing. She was very attentive and explained everything to me. Robin helped me pick…read moreout glasses and Kurt helped with lenses. Thank you all My three great grandbabies. Spreading Moore Love and Kindness Spread kindness

I can't express how amazing 2020 image eye centers has been to me. The past couple years has been…read moreawful due to a tragedy in my life. They are very accommodating kind and very patient with me as I navigate loss. If you are looking for an optometrist look no further more

WARNING: BROKEN FRAMES WITH NO COMPENSATION FOR DAMAGES…read more I browsed for new frames and lenses in early April. No trouble at all with the lenses or the eye appointment, but they didn't have any frames on offer that worked for my narrow eyes. I asked if I could have the lenses put into my current frames and was given the affirmative. I gave them my frames the second week of April. Now, in the first week of May, I have been informed that my frames are destroyed. While I was refunded for the new lenses, I will get nothing in exchange for my belongings that were broken here. By simply trying to purchase glasses, I'm now out a $150 set of frames with NOTHING to show for it. I wasn't even given a warning that this was a possibility. The only recompense is that I was offered to come choose from the small selection of frames available there which don't fit. I'll be telling everybody I know about this.

It is nice that they perform the retinal imaging without upcharge, like most eye exams do. However,…read moretheir pricing and quote of insurance is not transparent. I paid based on all agreed add-ons, and later received an additional bill for non-covered upgrades that I never requested. They advised that they provided the upgrades, even though I had not requested them or been made aware of additional costs. My family will not return.

Mari was as good as customer service can be. Very friendly and helpful. Was above and beyond.read more

I personally found this practice unethical and inept. I went for a medical exam and asked if I…read morecould get an optometry exam for an eyeglasses prescription at the same time. They said yes, I paid for the exams. FOUR WEEKS LATER and they still have not given me my prescription. They are now claiming I have to pay $65 for them to release the prescription, even though no one mentioned that previously and I expressly asked for, and was promised, an optometry prescription. Now -- again, a month without glasses later-- I have to make an appointment with another provider to redo the same exam. I had been planning to do IPL treatments with Southwestern Eye Center, but their ineptitude and malfeasance convinced me to go elsewhere. If I could rate them zero stars, I would.

Complete and total garbage - avoid at all costs. Optometrist…read more"Matthew Palmer" at one point told me to that I didn't need to have a glaucoma specialist and should just see him, which is moronic because he is not an MD and cannot prescribe medications. Optical Dept. should be shut down by AZ regulators since they lost, then found, then broke glasses that I had to send to NYC and spend hundreds of dollars to have repaired. You might as well go to a local Trader Joe's for optical services!