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Phoenix, AZ

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Sunglass Hut International

5.0 (2 reviews)

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6 years ago

What a great experience at the Sunglass Hut in the Kierland Commons. We received EXCEPTIONAL customer service and I would 100% come back.

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8 years ago

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I'm that guy who will "tell it as it is". Good or bad…read more I think it's important to write this review to give my perspective on Desert Sunglass of Scottsdale. (I'm glad they are listed on Yelp) Simply, I lost a pair of reading glasses bought in Atlanta. And unfortunately, they were my favorite pair, and have never seen them sold at any place before. The hotel told me that they get them from Desert Sunglass! Wow! Lucky me! I was shocked that this hotel (in Atalnta) buy from a distributor in my back-yard. So, I call Colleen at Desert Sunglass to ask her if she can help me replace my reading glasses. Of course, they were lost, and I didn't have a model number..and Desert Sunglass has a selection of thousands to choose from. Colleen asked for me to describe them, but i didn't do a great job. Then she asked if i happen to have (another pair that is similar that I could take a photo of, and send her, she would try to narrow it down.) Well, I did that...and she did her research. After a short time, she found the glasses i was looking for, as well as others that I liked. Because they dont sell to the public, she found a customer that she sells, and sent them to this place for me to purchase. The reason I am taking the time to write this review is because Colleen took the time to communicate, and make sure I was satisfied. All for one pair of $20.00 reading glasses. I mean really. THAT is customer service at its best.

I recently purchased two pairs of sunglasses from this manufacturer at a boutique in Florida. When…read moreone of the sunglasses broke the day after purchased them and the day I flew back to AZ, I very concerned since I didn't have a way to return to the store I purchased them in. Lucky for me, the home office is located in north Scottsdale so I contacted them through their website to determine my options. Within a few days, I received a response from Karon who let me know that she would be able to help me. She kept me informed while she gathered information to exchange the broken glasses for an identical pair. She was also flexible with her schedule to facilitate the exchange. I really appreciated how helpful they were especially given the location was not a walk-in store. Not once did I receive any type of push back for the return.

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I hate wearing glasses. Truly. I just get them oily and have never had a comfortable pair. They…read morealways slip down my nose. So I primarily wear contacts. But, I truly needed a functional backup pair and started hunting around. I knew I'd be paying more for this pair since I've graduated now to progressive lenses. I didn't want to go back to Walmart or Costco or Target, because those glasses still cost a pretty penny and have never been a great fit. The last pair I got from Walmart a couple of years ago, no change in prescription, makes me woozy. Eyemagination had such great reviews here, I decided to check it out. And the instant I walked through the door, I was filled with confidence that this was the place. I was welcomed by Maureen and Stephen right away. After introductions and a nice chat, Eyemagination started to feel like an old-fashioned salon or barbershop, where you've been coming for years and it feels like family. I didn't realize what goes into a proper glasses fitting because, I guess I've never had one! You get your face measured. You get your dominant eye checked, spacing, all angles and nose bridge noted. They have gadgets. It's the closest thing you'll find to choosing the right wand from Ollivanders. I'm pretty sure my glasses chose me. The technicians are part artist, part clinician, part engineer and part designer. I was helped by Maureen, the lovely, twinkly-eyed, warm shop owner. Stephen also joined in, and was sharp, attentive, caring and impressive. The two make an excellent team and they found me a frame I would actually enjoy wearing. When I returned a week or so later to pick up the glasses and get a final fitting, both Maureen and another lovely lady whose name I am forgetting helped adjust things perfectly. Maureen really wants the glasses to fit and feel comfortable and watches you like a hawk to make sure you are truly happy with your selection. My prescription was challenging but she nailed it. My mom's sunglasses look fantastic and I'm sure her regular glasses will too when they're ready. The frame selection was super, even for the lower-priced options. Skip the zoo at Costco, Walmart or Target and swing over to this local business that has been knocking it out of the park for several decades. They are so warm and welcoming, you'll walk away wishing you needed a pair every year just to visit for the company and lovely conversation. Thank you fellow Yelpers! #ShopLocal There's plenty of room for power chairs / wheelchairs.

They were great with my toddler when needing to try on glasses for the first time. Very clear on…read morethe plan, working with my child to see what will fit the best and very knowledgeable about how to fit and work with children who need glasses. This whole process was new for us so it was great to have someone easy to work with, ask questions and make sure we find the right fit.

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Sunglass Hut International - sunglasses - Updated October 2026

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