Great selection and great service. Additionally, stopped in for a repair on glasses I hadn't purchased there, and they took care of me. Great staff and store. Highly recommend. read more

I'm writing this review with my first ever pair of progressive glasses on and I purchased them from Village Eyeworks! From the moment I walked in, I was greeted enthusiastically and assisted in finding the perfect pair of glasses for my face. Steph was friendly, gave me honest feedback, and provided answers to all of my questions. The bonus was Bob also shared his opinion-brought out a brand new pair of frames that were still in the back-and I was so pleased with their service I bought two pairs of glasses (one of them was the pair from the back). This dynamic duo have been in the business for a long time and with their customer service most certainly will continue to have me, and others, for a long time to come. Thank you Steph and Bob for 'focusing' on the customer, 'seeing' me, and sharing your in'sight' with a first timer in glasses! read more

I cannot say enough about the service at the Village Eye Works! I have been wearing glasses since I was about 12 years old and I am now 60, and in all the years of wearing glasses I have never had the customer service that I received at the Village Eye Works! The sweet father and daughter team that own and run this lovely little glasses shop are truly wonderful at what they do. Every-time I have purchased glasses in the past I have gone into an eye glass store and they have handed me a tray and said go find your frames... and an hour or so later I have a tray filled with average looking frames that I may or may not really like. Then the store clerk helps me pick lenses for the frame that I narrow down my selection to and I get the same old glasses I always get. Well not this time! I went into Village Eye Works and was very pleasantly greeted and then actually helped by the father who was very happy to help me look for glasses that fit my face and looked great on me! We were then joined by his daughter who helped us and it turned into a personal shopper experience where they helped me find the perfect glasses for me. I ended up with amazing, fun, colorful glasses and sunglasses that really show off my personality and I am getting compliments everywhere I go! I really appreciated their help and will definitely go back there for all of my future glasses! Customer service like it should be!! All I can say is Thank You! Tracy Laasch read more

The Village Eye Works - Eyewear & Opticians Near Me - Phoenix, Arizona

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I am a snowbird from Michigan and was visiting Phoenix earlier this month. I accidently broke the frame on my eyeglasses and called my optician in Michigan to get an exact frame replacement. When the new frame arrived I was in need of a local Phoenix optician to swap out the lenses. I searched for local opticians and found the highly acclaimed Village Eye Works. I called them to see if they could help me and of course they would. When I walked in the front door I was greeted by Bob Royden, the former owner of the store, who now works for his daughter who is the new owner. It became very obvious why this company is so successful because Bob was so pleasant and helpful. Ten minutes later my lenses were replaced into the new frames and I was on my way. This store not only has great people working there, but it is a beautiful facility with lots of frames to choose from, in a chic environment. If I was living in the area, Village Eye Works would be my optician of choice. Thank you Bob for your kind service. read more

I had ordered really cute and pricey frames that unfortunately just did not fit my face and rubbed my nose raw but Bob Royden, the wonderful owner of Village Eye works, totally took care of me and helped me choose new frames! Thank You SO Much Exceptional Service and Selection Jen read more

Bob and crew know their stuff. Solid professionals dedicated to their customers and achieving optimal vision with style!

I f you want to go to a "Candy store for the eyes" go see the folks at the village Eye Works. I spent 3 hours there today ( yes, hard for me to even believe ) thinking I might find a pair of glasses...and I ended up buying three pair. They have a delightfully chic selection of glasses that made my bougie heart go put a pat. I've been working with Bob and his team for 5 years now, and wouldn't think of going anywhere else! read more

Great service a very knowledgeable staff and a wide range of frames. I love some of the funky styles.

Absolutely FANTASTIC customer service ! All employees really care about you and any issue you might have with your glasses - our whole family of 5 Love this store and it will be our home for glasses Purchases for all time. read more

This is the ONLY place to buy your glasses!! Steph, the owner, is so knowledgeable and very helpful with style selection. I love the selection of frames she offers from high end to below to meet everyone's budget. She buys from designers with social awareness and incredible style. Please give this place a look :) read more

If you are stuck with a broken nose pad 35 miles away from and you find Village Eye Works is within a 1/4 mile do pay them a visit. I had a great experience at Village Eye Works, when the above happened with me and my glasses and i walked into store. The glasses were not from Village Eye Works and I was expecting to pay for parts and labor. Steph was very gracious in helping me and service to be on the house!! It felt very Nice. I would visit again to this family run place that Steph's dad Bob started some 35 years ago. Way to go Village Eye Works and thanks a bunch!! read more

Love this place! They have an amazing Selection of frames and brands. The customer service can't be beat! Steph is my favorite she is great at listening to what you want and know what looks great on you! Never disappoints if you want stunning quality, unique glasses and astounding customer service this is the place to go!! read more

When I met the owner of Village eyewear and the employees I fell in love with the store, people and glasses they carried. I love supporting small business and nice people. I thought to myself I found my new eyeglass home. After purchasing many glasses from them I ran into a problem with one pair. It was one month outside the year warranty of the glasses, and they said they could do anything to help me. It literally broke my heart to know this business that I loved and supported would not offer any help or support to me when needed. After being a sales woman, for 20+ years, I understand the importance of customer service, and sadly this was not shown at The Village Eyewear. Unfortunately they did not see the "value" of a customer. Being a business owner myself, I ate many costs for my customers but gained so much more from them in the years I took care of them. All it would of taken is a "let me call the manufactuer and see what we could possibly do" but I got... "I'm sorry it's a month outside the warranty" from the owner. I sure hope Bob you rethink your words for your future customers since I've now found a new eyeglass home. One must always remember the loss of future sales and referrals that come with not "trying" to help your customers. read more

Great friendly, welcoming staff...one of my favorite selections in the state. Many thanks!

The Village Eye Works is by far the best place to get unique and high-quality glasses! Steph and Bob only carry the best brands and provide unparalleled customer service; I haven't bought glasses at another store for the last ten years and I haven't lived in Phoenix since 2004 - I make it a point when I'm in town to get glasses from them! You will get honest feedback about what fits your face from true professionals! Prices are on the high side, but you get what you pay for! read more

The Village Eye Works - LOVE my new glasses! - Eyewear & Opticians Near Me - Phoenix, Arizona

Just purchased my favorite glasses ever from the Village eye works. The staff was awesome at helping me to find the best frames for my face. They have unbelievable costumer service. The selection is top of the line and always the latest unique styles. Tisha was my consultant but Bob,Steph,Ann and Libby all work as a team to make sure your satisfied to a T! read more

The Village Eye Works - Love my new transitions - Eyewear & Opticians Near Me - Phoenix, Arizona

Truly an incredible atmosphere. The Village Eye Works is by far the best eyewear store I have been to. I have been to a few, as I like to get glasses once a year - and the people treat you like you matter. They have an incredible section and provide you with only the best lens options along with great branded frames. read more

Really great people - its like having a good friend who knows everything there is to know about glasses and options. I brought them my broken glasses to fix and were able to turn them around in a couple of days. Their unparalleled serviced convinced me to buy a new pair of glasses and was able to add additional options. Fantastic experience. Ask for "Steph"! read more

This is a remarkable shop for eyeglasses because of the personal attention provided by Bob and Steph. Professional and friendly, their service is exceptional. Their selection of frames is also superior to what you will find in most stores. They also will put new lenses in old frames. I am happy to recommend this shop for anyone in need of glasses. read more

I have been a customer of Village Eye Works for several years. Top notch. They exceed expectations and ensure you are satisfied. Nice people too. Highly recommend. read more

I went shopping for eyeglasses at The Village Eye Works. I had not been there before. They have an excellent selections of eyeglass frames & a very helpful Associate, Ann. I definitely plan on going back there to buy a pair of eyeglasses. Thanks. read more

Amen to the other reviews. I have frequented Village Eye Works for years and for numerous glasses. I admit to a glasses fetish. And there is always a pair on my wish list. They are the BEST. Customer service, quality, selection, etc. I love the variety and unique styles that they carry. This is the only place I will ever go. And to top it off, there was Bob at the Celebration of Life for my Dad. Wow! read more

Stopped in today to try on a line of frames that the website said Village Eyeworks was a retailer of. After trying on the frames that were VERY expensive but beautiful I asked if the salesperson could do some adjustments for me with my other frames. She reluctantly said yes. A couple of ladies came in and the salesperson who I was working with pushed me to the side and started working with the other customers. She then asked for me to leave my frames and come back later. Um wait a minute I was there first. I know that you NEVER push someone to the side. I then want to buy a eyeglass cleaner and she pushed me off to the other salesperson to ring me up. I was there to buy a new pair of frames with lenses and change existing lenses as well. She lost about 4K of business. read more

This is a WONDERFUL place to get eyeglasses. They are incredibly attentive, truly concerned about getting a frame that fits well and looks good. They also told me when the frames didn't look good...this let me know I could trust them because they didn't try to sell me the most expensive frame in the store. They genuinely wanted me to be happy with my selections. The frames are not the same as you'd find in other stores, like Lenscrafters (no offense, Lenscrafters...you serve a different clientele, though). The quality of the frames and lenses cannot be surpassed. Treat yourself to a great pair of glasses and excellent customer service from Bob and his daughter, Stephanie. You will not be disappointed!!! read more

From the first telephone call I have received outstanding service from Bob, Ann and Steph. I visited the location on 7th and Bob was very knowledgeable and helpful without being pushy. Could not decide so left without purchasing glasses. Went to three other shops and ended up at his store on Tatum Blvd several days later. Ann was very patient and I think we went thru the entire store before finding my perfect frame. Both Bob and Ann offered their opinions on the different frames that I tried which was very helpful. I would definitely recommend the boutique to anyone looking for great service coupled with higher end frames. My friend also ended up purchasing a pair of Maui Jim sunglasses. Great selection, great service, very satisfied customer! read more