Great selection and great service. Additionally, stopped in for a repair on glasses I hadn't…read more purchased there, and they took care of me. Great staff and store. Highly recommend.

I'm writing this review with my first ever pair of progressive glasses on and I purchased them…read morefrom Village Eyeworks! From the moment I walked in, I was greeted enthusiastically and assisted in finding the perfect pair of glasses for my face. Steph was friendly, gave me honest feedback, and provided answers to all of my questions. The bonus was Bob also shared his opinion-brought out a brand new pair of frames that were still in the back-and I was so pleased with their service I bought two pairs of glasses (one of them was the pair from the back). This dynamic duo have been in the business for a long time and with their customer service most certainly will continue to have me, and others, for a long time to come. Thank you Steph and Bob for 'focusing' on the customer, 'seeing' me, and sharing your in'sight' with a first timer in glasses!

I wanted to update my original review because I believe it's important to recognize when a business…read moremakes a genuine effort to correct a bad experience. After my original Yelp and Google reviews, Ashley contacted me to discuss everything that had happened. She invited me back to see a different doctor for a completely new eye exam. Whether or not she fully understood my experience, I truly appreciated that she took the time to listen and reach out. Today I had my appointment with Dr. Wynn, and all I can say is she was incredible. She gave me the most thorough eye exam I have ever had. She took the time to discuss my previous experience, listened carefully to my concerns, and never made me feel rushed. She actually built different lens combinations in the office for me to try, had me walk around, sit at a desk, read a computer screen, and read printed paperwork to make sure my prescription worked in real-life situations--not just in the exam chair. I was genuinely amazed by her level of care and attention to detail. After my exam, Ashley took care of reordering all three pairs of my glasses. Although I'll have to wait another couple of weeks for them to arrive, I finally feel optimistic that I'll be able to see comfortably. My original experience was extremely frustrating, and I stand by the concerns I had. However, I also believe great customer service is about how a company responds when something goes wrong. Ashley and Dr. Wynn took my concerns seriously, treated me with kindness and respect, and worked hard to make things right. I'm hopeful these new glasses will finally solve the problem, and I truly appreciate the effort they made.

Visit the Paradise Valley Festival to find America's Best. We were somewhat surprised to learn the…read moreordered glasses were ready. It's nice that they arrived several days early. We were given both the glasses and shades. Of course after not having glasses for over a month, it was strange to put the new ones on. It will take some time and adjustment. Parking lot available.

Had a fantastic experience at Eyeglass World! Kelsea's attention to detail and warm personality…read moremade all the difference, and Candice was super supportive. Plus, the doctor is incredible, top-notch team all around!

I've been going to Eyeglass World for 3 years. They are now charging a fee if you want to use your…read moreexisting frames. That is total BS. What am I paying a fee for? You're getting money for the lenses. I think that's such a scam. I will be going else where here on out.

The care I received WAS THE BEST! Dr. Kenneth was exceptionally knowledgeable, professional and…read morecaring. What a wonderful experience. Thank you! Paul Bach

Easy scheduling process and great communication about insurance and appointment reminders. Accept…read moretext messages which will include appointment reminders and a link for forms. Very nice location and the office is calming with peaceful pallets of color as a well. Found this provider through VSP after moving to the area. Dr. Wong and her staff are all absolutely fantastic! Everyone was so very professional and all on time. They have a wide selection of frames so beautiful that I selected a beautiful pair of Versace and a pair of Tiffany glasses for reading and work. It is so wonderful to find perfection!

Great selection and latest styles of regular and designer glasses at many price points. Something…read morefor everyone!!! Friendliest staff and always helpful in finding the correct pair!!! Milla goes out of her way to make sure that you have the best experience.

This location is walking distance from where I live; so it's the location that I prefer to…read morepatronize. It's also helpful that the staff is knowledgeable, kind and exhibit great patience when dealing with their customers. During my recent experience I had to exchange my glasses for a better option, the Optician Miguel was fantastic with helping me and assured me there was no issue at all in doing this. When I went to pick them up John the Optician that helped me was adamant that Lenscrafters wants me to be happy with my glasses. With this years glasses experience, I will definitely continue to do business with the PV Lenscrafters store.

Subject: Recognition for Exceptional Kindness - Gina at VisionWorks, East Cactus Rd, Phoenix…read more To Whom It May Concern, I would like to recognize Gina at your East Cactus Road location in Phoenix for her extraordinary kindness and service. When I came in with broken glasses, Gina quickly assured me that my insurance would cover them and even put a rush on the order since I was heading back to California for medical appointments. That alone was thoughtful, but what she did next truly touched my heart. As I was leaving, Gina called me back. She said she didn't want me driving without glasses. She walked over to the display wall, took a sample frame, gently popped my lenses out, and placed them in the frame so I could see clearly until my new pair arrived. She gave me safety and peace of mind without me even asking. After everything I've been through, including breast cancer treatment which affected my sight and losing a sister 2 weeks ago, Gina's compassion and understanding reminded me how powerful a simple act of kindness can be. She went far beyond her role and it made all the difference. Please recognize Gina not only as an excellent employee, but as someone who leads with genuine care and empathy. Her extra kindness is something I will never forget. Sincerely, Mary McNally

For years, I went into the Paradise Valley Mall to see an optometrist and to order glasses. When…read moreit became Visionworks and moved across Cactus Road, I followed along. While I wish my vision insurance was better, I have had positive experiences at this Visionworks location with the customer service, glasses ordered, optometry appointments, and overall experience. I have found it easy to schedule appointments even for the next day to meet with the optometrist though it has been a bit annoying that the online system requires anything I sign online to be signed again in person. I recognize that this isn't specific to this Visionworks location but the entire system. The reminders online are helpful, and I typically find myself with a relatively short appointment to meet with the optometrist, who is very knowledgable, helpful, and caring (similar to his predecessors over the last 10+ years). I have had a number of questions about my insurance last year and again this year. I have found that by sitting down with one of the associates, I have been able to learn a lot about what my insurance provides (and doesn't provide). They have been patient with me last year and this year when I have asked questions when they could certainly have just passed me along to another associate. When I have been ready to find a pair of glasses, associates have been willing to team up to show me different pairs of glasses got try on and then to answer questions about frames and lens and any special requests from transition lens, flexible frames, no-scratch lens, and more. I have also learned from the associates that sometimes the available coupons are better than insurance. I was at Visionworks today and found that using my insurance or a 50% off coupon came out to only about a $20 difference. I found that I had recently received a 50% off coupons on frames/lens though just after leaving, I came across a 60% off coupon online. You can find available coupons/discounts at https://www.visionworks.com/special-offers. I'm looking forward to seeing my new glasses with a new prescription as they arrive within the next two weeks!

This store is located in the Scottsdale Quarter. It sells…read morefine frames and eyewear. A good inventory of frames and tints of glasses. Nice helpful staff. There's a couch in front for those who need a sit down. Shared covered, street or valet parking.

Great Customer Service. Wide selection of glasses. I'm looking at glasses at $95. However I picked…read moreout 2 pairs. Nothing extra. Did eye exam. Checking out, it was almost $1000.00. Please be aware. This is definitely not affordable.

I called right at 8 AM opening time with a swollen, sore eye and managed to get a same-morning…read moreappointment! In just 45 minutes, I received a prescription, ordered new contacts, and got my glasses adjusted. Everyone was incredibly kind, helpful, and professional, and the office was spotless and well-organized.

Dr. Jennifer Koster is the best! She knows what she's doing and is kind and patient with my…read morehusband, who has stroke-related aphasia and can no longer name the letters of the alphabet. Excellent office. Friendly, helpful staff. I highly recommend. Also, great location.

I have used this company half a dozen times, most recently this morning. The owner always does a…read moregreat job, charges very fair prices for his repairs, adjustments and new glasses, and is a very pleasant, nice man. I heartily recommend All-American Eyeglass Repair to anyone who needs their glasses fixed or adjusted. Richard A. Nulman, Scottsdale, Arizona

I honestly didn't even know places like this still existed. My wife was referred here by her eye…read moredoctor because her glasses had broken just outside of the manufacturer's warranty. Most businesses today just try to sell you a replacement. These guys actually repair glasses. I went into All American Eyeglass Repair expecting "maybe they can help," and instead it was more like "yeah, we see this all the time." Part of the frame had broken. They said it could be laser welded and that you'd never even see the repair. The part I appreciated most is they seem very matter-of-fact about everything. No giant sales pitch. Just "we'll have it done in about an hour." Sure enough, about an hour later the glasses were repaired and honestly looked like nothing had ever happened. There's something refreshing about finding a business that just quietly knows what they're doing.

Crooks, don't waste your time. Their employees don't know how to match your eyes to your contact…read morelens. And when you need them to get your ones that ACTUALLY FIT they want to charge you since apparently it's your fault because their employees don't know how to do their job. Hands down worst lens crafters I've ever been to. Never going to them again.

The OD is great. The lens crafter staff will upsell you to oblivion if you're an unsuspecting…read morecustomer. I have a $200 coverage. I picked $184 frame. They said it would be $265. I inquired more. They said, $135 for lenses. I got home and checked ny insurance, they were supposed to be included in the coverage. I called back and they said, $15. Don't even get me started on how they up coded my daughter's contact fitting to "premium" so it's not covered by the plan and now magically $80. Go to Costco and pay out of pocket for half the price of this racket. Thank GOD my eyes were healthy enough to see the light and run like hell from this place