Went in to checkout prescription glasses. The eye lady Lyric is amazing. Excellent work, explained everything. Super happy with my shades read more

Oakley - Prescription glasses - Eyewear & Opticians Near Me - Scottsdale, Arizona

Stopped in to this location so that my husband could purchase the kitchen sink back pack... We were observing the pack back for 10 minutes and not once did anyone come over to ask if we needed assistance. There were two employees only a few feet away from us chatting and not once did they make eye contact or look our way. I told my husband not to buy from this location because of the poor customer service we experienced. After making the comment to my husband that's when the lady standing at the register overheard, and then asked how we were doing. I said fine and we left. Oh! We were not even greeted when we walked in. We live walking distance from Fashion Square Mall and I would gladly drive an hour way to a different Oakley read more

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Camille helped me find the perfect pair of sunglasses. I showed her a picture of something made 20 years ago and she instantly knew the model and the direct lineage and found me exactly what I was looking for. She is the most knowledgable person I've ever been helped by, at any store not just at an Oakleys. She also helped style the best pair for my girlfriend as well. she even has an Oakley tattoo! Lyric brought an awesome energy as well with the coolest outfit! These two employee embodied exactly what you hope to see in your employees if you owned a company and in management and beyond. They were fantastic, highly recommend them. They know it all and were so kind! read more

I was searching for eyewear to wear while biking. There are many considerations I needed to make and took my time evaluating options and exploring the various styles. I ended up buying 2 pairs. The next day I returned a pair. During the return, the female associate that was assisting me, made a few indifferent comments about how long I was in the store during my purchase and that it took 12 hours to determine I wanted to return one pair. Clearly, I bothered this rude lady despite being extremely polite to her during the transaction I have a large collection of high-end sunglasses, and I make purchases frequently, but I won't be buying Oakleys anytime soon--especially from this location. read more

Jordan was incredibly helpful throughout the entire process. I am incredibly picky and ask enough questions to make a sane man to loose his mind, but Jordan was not phased and helped me select a perfect pair of shades after 2 hours of trying on every pair in the store. He was knowledgeable on every topic and helped me select a stylish set of shades within military regs. Thank you Jordan and Oakley for the generous customer service. read more

Oakley - Eyewear & Opticians Near Me - Scottsdale, Arizona

I always thought Oakley was only for men. I was in search of new sunglasses for sports and my online research led me to Oakley as the best value for quality. During my search, I also learned Oakley has Asian style. So I came here one day after work. I told one of the staff the exact style I wanted and tried on. It was a bit too big. He kept coming back with some more to see if any fits better until he found the perfect pair for me. They also customize if you prefer certain colors or lens. This particular one is PRIZM technology with polarized lens. I finally got to try this morning during my long run. The color I see through the lens were so amazingly clear, I had it on for 90 minuets and the sunglasses didn't bother me as it was so light and fit perfectly. Staff there are also athlete themselves and they wanted to make sure it fits me well during my 4+ hours race. Unfortunately they only have clothing for men, otherwise I would have got me some shirts with Oakley logo to proudly support their sunglasses technology. read more

Oakley - Eyewear & Opticians Near Me - Scottsdale, Arizona

I was sent here because the frames I purchased from different retailer have a manufacturer defect! After several trips I met up with their in-house optician, John! He proceeds to tell me "if you purchased a Ford, would you take it to Ford if there was a defect or the guy you purchased it from!" I replied "yes I take it to Ford, that is exactly what you do if there is a manufacturer recall!" Instead of giving me any information or offering to send in my glasses to Oakley, I'm sure they want to know if there is a manufacturing problem, he got argumentative & gave me the run around! I promise you as much as I love Oakley and been a loyal customer for 35+ years, I wouldn't buy a damn thing from this store! read more

We had an excellent experience shopping today at the Oakley store in Scottsdale Fashion Square. We went in to buy 1 pair of sunglasses and ended up buying 3! Cam , the associate that helped us, was excellent. He is so knowledgeable about the products, and did a great job showing is the newest Prism products that we just could not help but buy them! Thanks for excellent service Cam! Hope to see you again soon! read more

Oakley - Eyewear & Opticians Near Me - Scottsdale, Arizona

Great experience here. :) :) :) :) :) Authentic. Truthful. Integrate. Sales people and product. Will be back in the future. read more

Tom is the best! We had been to 2 other Oakley stores (Tempe and one in Whalers Village Maui).Tom was the only one who gave us the correct information on prescription lenses. Tom and Cam went out of their way to find spare transition lenses that are no longer being made. Tom called weekly with updates on our prescription. My husband went in to pick them up and was also very impressed. Tom guaranteed our sunglasses for road cycling and if not satisfied just let him know- he will make it right! read more

Oakley Almost a month ago, I went to this Oakley to get sunglasses for my whole family. We ended up buying 5 pairs amounting to more than $700. We also spent around 45 minutes in the store picking out glasses (this is relevant later). Two weeks later, my wife came back because she wanted to see what other colors the glasses she bought came in for a possible exchange (Oakley allows customers to exchange their glasses up to 30 days after purchase). I wasn't with her so the following account was what she told me. She came to the store, she was walking around  and she was checking out some new glasses in the mirror. In the mirror, she saw that the woman who originally sold us the glasses was pointing to my wife and talking to her manager probably thinking my wife couldn't see them. My wife overheard her telling her manager, "This woman wasted almost an hour of my day." My wife was very shocked, but trying to avoid any confrontation, she decided to just leave. Today was the 29th day after purchase and my 15 year old son wanted to change the colors of his glasses so we once again went to Oakley. My wife, understandably, refused to go back to the store, so I went with my son. The young lady who sold us the glasses and made that rude comment about my wife (we found out her name was Emma) was there again. I pitely approached her and told her that my son wanted to change the colors of his glasses, but upon inspecting them, she said that they couldn't be exchanged because she found some scratches on them. This couldn't be correct as my son didn't even use them and, upon asking where the scrat he's were, I couldn't even see them. After this, I once again asked her where they were (as I couldn't see them) and she changed her story and said it was only on one lens and not both. I got a little bit disappointed that she lied about one lens having a scratch and I again asked her where the scratch on the other lens was. She completely disregarded what I said and called her coworker over (I assumed she was the store manager). The lady told the coworker (whose name was Camelle), "These people come in the store and exchange their glasses all the time and I'm si k and tired of it." I overheard this and walked towards them and I said, "This is my first exchange; what do you mean by these people?" Camelle disregarded what I said, took the glasses, and walked towards the counter. She looked at the glasses and I noticed that she took her nail and scratched the top of the glasses' lens. She gave it back to me and haughtily said, "Do you see this big scratch?" I inspected it not even 2 minutes ago and the lens that Emma said didn't have a scratch suddenly had a scratch on it. I told her, "I just looked at it and there was no scratch." And she said, "The only favor I can do to you is sell you a new pair." I angrily told her, "You just scratched it and now you want me to buy a new pair from you guys. And you're doing me a favor by selling me a new one." She said, "Either you buy the glasses or leave the store." At that point, my blood was boiling, but I didn't want to create a scene, so I just walked away. While walking away, I heard the coworker telling Emma, "This is how you deal with these people." They were very rude and very disrespectful and I never ever want to give Oakley my business again. read more

Usually I have good experiences in this store, but today was different. I planned on purchasing new lenses for my current glasses and a new pair of glasses. I decided on a set of lenses and the store manager, Cam rang me up through an iPad. I mentioned that the process was taking a long time and that I would rather just order it on my own. Cam then said that he put in a code where we would receive free shipping, but I needed to purchased from him, in store to receive the discount. Even though he had a bad attitude, I agreed and pushed through with the purchase. While in line at the apple store, I decided to check out Oakley.com and it showed that every order gets free shipping and on top of that there's a great offer on a second purchase. (Even though I was receiving help in looking forward a second set of glasses, this offer was not mentioned) I mentioned this to Cam and he replied. "I don't know. I don't run Oakley.com" I decided to return my purchase and do the whole transaction myself, through my login on Oakley.com. Cam said that he cannot do a return on an order that was placed only minutes ago. He said he cannot call customer service because it's a Sunday. This was an underwhelming customer experience. Oakley makes good glasses. If you plan to buy their products, I suggest going online, or to a different store. You might walk out if this location disappointed. read more

Went in today to get some perscription lenses ordered. Tom was awesome. Total professional. Explained all the cool technology that has gone into making the best lenses. It was wuitw an adventure fir me to get to the location. I think he recognized I was a little frazzled and he made it all go away. Looking forward to getting my new lenses in my new frames and seeing the world clearly. read more

Bought some Oakley Sunglasses a few years ago for $200 and have had nothing but problems with the film separating from the lense and now the rubber ear pad cracking. I walked in and asked the lady about fixing or replacing the rubber ear pad and she said she had a kit that could replace the cracked piece for $12 or $15. She replaced the parts and then charged me $9 which made my day. read more

If you want the best glasses sunglasses etc go and see Tom! This guy knows his stuff and let me tell you, I just picked up my glasses and wow it's like having 4K vision. Trust you won't want to get glasses anywhere else ever again! Thank you Tom! read more

I love going to this place and have for years. It used to be located downstairs but it's been on the second level for a while. I can't say enough how awesome these folks are. Oakley is bombproof stuff and I recently bought a range bag there. Mike the store manager and his team area an amazing group of folks! They are always friendly and take great care of my wife and I. Thank you Oakley for hiring such good folks! Amazing! read more

Joey was awesome!! He was very friendly and informed us of one of their promotions they hold that we weren't aware of! Because of this, my fiancé was able to get the new glasses he's been eyeing and for a great deal! KEEP BEING GREAT JOEY! read more

I need to replace my 2 year old prescription Oakley sunglasses. When I went in a very professional sales person introduced me to "Tom" who is the optometrists at this store. They took my insurance plan too. He helped me find the perfect frames and lens. My new glasses came back in 2 weeks as promised. I'm very happy with the glasses. The only negative experience at this store they have a young male sales person that is loud, and rude. He kept interrupting my conversation with Tom try to tell funny jokes. I had to ask him go away. If you need Oakley glasses and may be prescription sunglasses, stop by and see Tom at the Scottsdale Fashion Mall store. read more

We had bought a pair of Oakley sunglasses from sunglass hut and had a manufacturer issue. Sunglass hut would not take care of the issue. We brought them to this store hoping for some advice or help and they were amazing! The gentleman that helped us knew exactly what the issue was and replaced our defective sunglasses right away. Absolutely amazing customer service. We love Oakley sunglasses and will only purchase from this store moving forward! read more

If you need prescription sunglasses this is the place to go. First, everyone in the store was very helpful and friendly. I tried several pair and got advice on what frame fit me best. They even got some discontinued frames from the back so I could try them. Next I had to speak with Tom because I need prescription lenses. Wow. He thoroughly explained the benefits of Oakley and took time to answer all my questions. He measured me for progressive lenses with a precision I had never seen before. He even took the time to adjust and measure my current glasses that I was having trouble with. It was by far the best customer service I have received in recent memory. I will be buying all of my lenses from this location in the future. Thanks to everyone. read more

I've never been to a retail store where the customer service would bring me back but the Oakley store at Fashion Square left me wowed. Their staff is friendly but not pushy. They introduce themselves by their first names and are eager to listen and help. I bought a pair of Oakley's from Sunglass Hut and when they broke within the first month and a half I attempted to return them. Sunglass Hut said they could not help me so I went to Oakley to see if there was anything I could do since they were recently purchased. Oakley proceeded to replace my sunglasses, register them in the event of future defaults, and explain to me their warranty and tips for prolonged care. I should have purchased my glasses here from the beginning. Mike, the store manager was awesome. He was easy to have a conversation with and in general just seemed like a really great person. Well done to this store, their staff and the Oakley brand. read more

Went there to get new sleeves and nose guard for my Flak Jacket. Judy was great ! Offered to put them on, cleaned my glasses and was so pleasant. The entire team on Saturday night were so friendly . Great customer service team there! read more