I had a serious, self induced problem with my primary business computer. Chase and Derek had me in…read moreand out in less than 2 hours. Very grateful for a great service and good priced too.

He stated my screen was not affected by water damage when I had just spilled tea on it. And the…read morewarranty was only 3 months. I took it to Apple and it was water damage.

Norm is great !! I was trying to figure out why my ergonomic…read morevintage key board wouldn't work with an adapter to sync with my Dell laptop. Because my lap top wouldn't would not work, he gave me his 15+ year vintage ergonomic Microsoft keyboard which synced up fine. I had to insist that he let me pay him. Super nice guy ! JT Orinda

Had an issue with a friend's desktop and called Norm. It was a holiday but he was at the house a…read moreshort while later. In just a few minutes he diagnosed the problem and had the necessary replacement with hIm So helpful and easy to work with. Oh and he is a dog lover!! Timely response, a fair price and just a great experience

Very knowledgeable, efficient, and friendly! My internet problem was fixed and now I know what to…read moredo for next time I encounter a similar issue.

Rohit from RARCH TECH was AMAZING!! He dug deep to uncover the root of a most unusual Dell error…read moremessage reporting failed memory .. Rohit discovered it wasn't the memory but a bad BIOS update. We were able to carefully update the bios and the computer is back in service!! Luckily SSD did not need to be removed as I initially thought! Thanks again RarchTech!!!!

Exceptional Service This Is the Place to Go for iPhone…read moreRepairs I've now been to iPhone Repair in Walnut Creek more than five times, and every single experience has been nothing short of exceptional. At this point, I don't even think twice about where I'm going when I need my phone repaired I already know exactly who I can trust. From the moment you walk in, the entire experience feels professional, organized, welcoming, and genuinely customer-focused. The communication is excellent, the technicians are knowledgeable, and the quality of the work consistently speaks for itself. Every time I've brought my phone in for a screen replacement or other service, the process has been straightforward, hassle-free, and handled with care. The technicians are top tier, and the customer service is equally impressive. They demonstrate professionalism, integrity, courtesy, patience, and genuine appreciation for their customers. Those qualities matter, especially when you're handing someone an expensive device that you depend on every day. I've had the opportunity to experience their service over five different times, and I can honestly say I've been completely satisfied every single time. That consistency is what separates a good repair shop from an outstanding one. If you're looking for a place in Walnut Creek where you can bring your iPhone and feel confident that you're going to receive quality workmanship, honest communication, excellent customer service, and respect for your time and property, I highly recommend this place. Five stars doesn't really capture how consistently positive my experiences have been. These guys have earned my trust, and whenever I need a repair, this is the first place I think of. Thank you to the entire team for continuing to provide such an outstanding level of service. Keep doing what you're doing you've built something worth recognizing.

So, so , elated! I struggled for two days trying to figure out what the hey, hey was going on with…read moremy cell phone , iPad and watch! A recommendation from my sis to iRepair Cell & Tablets got me me back in the saddle again with my all my devices! Yama and Anthony were amazing!! Problems solved in seconds!!!! Thank you so much for your ingenuity!!! I was so relieved that I didn't mess it up as I thought I may have pushed, prodded and toggled too many times on my

I had them come by my house to help with a very confusing internet issue and I'm super happy with…read moretheir service. I would highly recommend them and will use them again!

I am not amending or deleting my review of yesterday regarding my call with this business. Rather,…read moreI am posting this as a supplement based on my long call with the same business today and to inform the public about their business changes. In the response to my original review, "Will" (who I understood to be the owner of the business, as represented on Yelp) suggested that I cool off and call them back to let them explain what is going on with their services and prices. After thinking about that, and based on my long very good relationship with Will over the years, I decided to take him up on the offer. Today I called ComputerUSA again. The woman I spoke with yesterday answered the phone. I asked to speak with Will, the owner. She told me Will was not available and that he is no longer the owner of the company, that she is now the owner. I expressed surprised because, during our call yesterday, she confirmed that Will was the owner and that she would become the owner "very soon". [I would note that, at least twice during our conversation today, she said she was "not happy to have to say that she is the owner of the business". What???] When I noted that discrepancy, she simply responded that she is the owner. We then had a call that lasted about an hour. That call was, at times, confusing, challenging, enlightening and very disappointing. But, it was very valuable at the end. We first discussed my question from yesterday about the planned future of the company. After again noting is was their initial intention to close the business, she said they decided to restructure the business and make it profitable. Without rehashing most of what was said, the bottom line is they are COMPLETELY changing the business model for ComputerUSA and the company we have used for years no longer exists. If she had made that more clear yesterday, we would have had a shorter and less antagonistic call. [I think that this is one of the best uses of Yelp - to let others know that a business they have been using is changing dramatically.] Yesterday we discussed 4 different services I currently get from ComputerUSA: security, remote access, Microsoft program support (for me, Office 365) and backup services. Yesterday she seemed to confirm they would continue those 4 services, but for substantially increased costs: $110 a month versus my current payment of $25.99 per month (an increase of 400%). Today that changed. Today she said they have decided to no longer offer back-up services to individuals. She claimed that doing back-up in accordance with the current legal requirements is MUCH more complicated and expensive than what ComputerUSA had been doing (she had a few serious criticisms of Will). Thus, they will not offer it going forward. Today she also said they have decided that they will not offer support services from Microsoft programs - she really dislikes Microsoft and doesn't want to deal with them. She did say that would continue to offer the security and remote access services to individuals (at a significantly increased cost), but very clearly "WARNED" me that they will likely discontinue the remote services in the next 6 months. That leaves only one service going forward. Thus, as she recommended, I need to research an alternative provider for the services (and she claimed there are many out there). So the bottom line is they are significantly changing the business model, which they of course have every right to do. It would have been good if they had been more clear about that. Looking at some of the earlier Yelp reviews for ComputerUSA I see many people who had the same very successful relationship with the former ComputerUSA as I did. I and my husband used their services for MANY years. I really enjoyed working with Will, Chris and all of the staff. They were friendly, helpful, very capable, responsive, etc., but that no longer exists. At the end of our call she noted that she does not want to do business with me as a client going forward. And she suggested I probably don't want to be doing business with her. On that we were in complete agreement. So, for those of you that have used ComputerUSA in the past, know going forward that company and their services no longer exists. Caveat emptor.

I had a glitch occur with my MacBook that froze all of my Microsoft Apps and wouldn't allow me to…read morework on my school papers or work. I was at a loss and called macVolks. Sharman had me come in first thing in the morning and worked with me for about an hour to get it all resolved. She was so kind, so patient, and didn't even charge me! I can't believe how generous and helpful she was to give such immediate, attentive care! I'm so grateful. I've brought my Macs here for years and have always had this type of kind, quick, accurate service! Thank you!

Second time using them for a repair, this time to replace my phone battery! Was able to get an…read moreappointment very quickly and I wanted to spare a visit to Apple store in WC and going to Best Buy. Came here because I was happy with my experience last time I used them. Friendly staff, fast turnaround time.

After a brief conversation and price quote by phone, I took a "dead" hard drive to Lica to see if…read morehe could retrieve the files on it. Alas, it was not to be. He told me that he had spent an hour or so on it, but was just unable to get in there. But wait! Here's where it gets really good. When I went to pick up the drive (and the empty drive that we hoped the retrieved files would go on) he refused payment. Whaaaat?, you say? That's right. He told me that it is his policy to charge nothing if he can't retrieve the data. Talk about integrity! So, before you take your drive to someone who charges an upfront diagnostic fee, I highly recommend that you choose the no-risk option and call Lica.

My customer frantically called me needing IT support for her Dental office in Berkeley. Her phones…read morewere down and she had no idea why. Lica reached out to my customer several times via phone. After he couldn't reach her, Lica proactively stopped by to save the day! This matter was urgent, and he handled it appropriately. He made me look like a hero! He's always responsive and I know I can rely on him when I need. Highly Recommended!!!

Came back to YY Computer to have another home PC repaired…read more The tech found that my computer was working fine. So I asked to have the HD upgraded and have Windows 11 installed. I returned on Saturday to pick up my PC. The tech took the time to explain the best monitor to use and the best Anti-virus. Everything runs smoothly. Very knowledgeable and professional.

He was open on Saturday. Very patient. Got my work done fast. And competitively priced. Good…read morecommunication.