I had an amazing experience at this Apple Store, and I want to give special recognition to Nyasha. I came in with a complicated mix--an employee discount issue, hardware trouble, and a password reset problem. It was a mess, and both Tier 1 and Tier 2 Apple phone support wasn't helping. Nyasha stepped in with patience, kindness, and a ton of expertise. Not only was he fantastic with customer service, but he actually solved every problem. He's clearly sharp and has a wealth of knowledge--it made all the difference. His patience and professionalism kept me calm in an extremely stressful situation. The store itself is bright, well-maintained, and full of helpful people. I've also seen some of their classes, and the instructors are fantastic and enthusiastic. After this experience, I'll definitely be choosing this particular Apple Store whenever I need anything Apple-related. Thank you Nyasha for your professionalism, courtesy and care! read more

The genius techs need more training ! Brought my daughter's phone to gave a battery replaced, a 2 hour process took 4 hours . They broke the back glass . Of course fixed it . No one mentioned while we were waiting why it took so long. I also brought my phone in for a battery replacement . The tech broke the internal part, they ordered a new part , when back to have it fixed . They didn't fix it and now i have a phone with lines on the screen also and connection issues . They told me they will order a phone to replace it . So now i have a phone , not all my info can be downloaded . They dis a hard reset . Compensation - comp cover . Pathetic Never bringing a phone to walnut creek again ! read more

4++ came in to pick up an order that was placed for my niece. This location is in the shopping area of Walnut Creek and is street facing to one of the main streets. This building is pretty unique in that it's a stand alone with large glass walls. We weren't really shopping on this visit as we were only picking up a pen/stylus for my nieces iPad that was pre-ordered. But this is a pretty large store and there were some demos going on showing customers how to take better photos or do some basic edits on their devices. I thought that was pretty cool. We walked up the pick up area and once we showed our order confirmation to one of the folks here, they were able to go back and grab our item very quickly. On the way out, I did take a peak at some of different, newer models of some of the products. I'm one of those people who keep their phones for as long as I could before upgrading, so it's kinda fun to see what's available from time to time. read more

Apple Broadway Plaza - Inside - Mobile Phones Near Me - Walnut Creek, California

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It is that time. Quality/Quantity - I guess I am consistent; I am doing an update of this location annually, lol. And they are consistent in service also. Still my favorite Apple store in both states that we frequent. The team here is just better! And today was no different. Ambiance - Beautiful location; it still looks new. Huge location. The Genius Bar is located in the back. I suggest going directly there, maybe even entering from the back to save time. The people in the front are there to sell. But today, it is time for me to get a new CPU. After studying it online, I wanted real personal advice. In conclusion, she is going to save me $200 because I talked with her. I forgot that I can custom make the CPU rather than buying the stock ones with more stuff that I do NOT need. Thank you! Service - 5 stars; I wish I remembered her name as she deserves credit! Price - Expensive, but worth it for safety and security. Owner Comment - Congrats on your success since 1976; wish I bought your stock then. I wish I never sold your stock... read more

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Nice Location , very accommodating, customer service friendly & helped with my issue . Scheduling was excellent, I had to fix my own personalization after , they just fixed the basic problem after an update , be careful updating with an old version can break your personal apps if you have Apple vs Google read more

GREAT customer service! Thank you Bosco and David for your patience and knowledge! You two really helped out these 2 gen-xers and gave us an enormous amount of (much needed) advice and information. You both went above and beyond and for that we THANK YOU! read more

I've only ever been an android user but I woke up to find that Google had force updated my phone (Pixel 6a) without my consent due to "battery issues". The update, which essentially bricked my phone, forced a switch I'd been considering for awhile. The pixel phones have only been getting bigger and heavier as the years went on. After trying out the 7 I had to return it because it gave me headaches, so I knew unless Google made some changes, I would likely need to find a new brand. When I stopped into this Apple store I found the iphone 16 to be super light. It fit well in my smaller hand and I liked that it came in multiple colors as I've largely been forced into either black or white with the pixels. Additionally, I loved that it was a one stop shop so I could pick up a case and a screen protector as well. They were even able to put on the screen protector for me with a little machine that made sure that it didn't have any bubbles. Overall, I was incredibly pleased with the process and the set up. I love that I could check out the different phone models beforehand, I liked that I could order my items online and pick up same day within hours, and I liked that I had a variety of choices in the colors of the iphones and cases. Overall, I had an amazing experience picking up my first iPhone and absolutely love my phone so far! read more

So many employees standing around, yet nobody who can simply intake my MacBook Pro for the scheduled repair? Had to wait over 10 minutes for a technician. Ridiculous. read more

Apple Broadway Plaza - Mobile Phones Near Me - Walnut Creek, California

Apple Stores are tricky. If you walk in hoping for a repair, an AppleCare claim, or a refund, nine times out of ten you are going to leave frustrated. Last time I came into the Emeryville store with my phone still under AppleCare, I figured I would get a quick replacement. Instead, I was stuck there almost four hours while they transferred data, checked for water damage, ran diagnostics, and did every preliminary step they could think of. Painful. And honestly, I think that Emeryville store just suffers because it is too close to Oakland and their service has always felt hit or miss. This time I went to the Apple Store at Broadway Plaza in Walnut Creek and the difference was night and day. I walked in already knowing which iPhone I wanted, no appointment needed, and within minutes I was walking out with it. Service was smooth, no attitude, no wait. Even though I did catch a couple sideways looks, probably because they do not see too many people like me out there, the overall experience was much better. The store itself is clean and minimal like always, but the real win is how much easier everything feels when you treat it like an in and out mission. Go in, grab what you want, swipe or drop the cash, and you are back out the door. That is the only way to have a good Apple Store trip. I doubt I will ever bother with Emeryville again. read more

Apple Broadway Plaza - The total before cash out - Mobile Phones Near Me - Walnut Creek, California

Going into an Apple Store can feel like a madhouse. Thank goodness every time I have gone to this location whether it be for a phone or watch, each time I have had great customer service. read more

i came in to check their deals for these holidays coming up. i specifically looked at their new iPhone, and staff was great. i booked appointment for future date, and ill be set with new phone read more

Apple Broadway Plaza - Mobile Phones Near Me - Walnut Creek, California

Although my technician was friendly, my request to have the MacBook replaced was not met. Only the display got replaced and the trackpad as well but when I brought up the issue with the gap and bent top-case, I was denied a replacement. Only then when I picked it back up and took it home under the repairs of AppleCare+, after turning the laptop on and off the screen never turned back on. I took it back to Apple that same night and I had to pay another $99 as the first case already closed out. Because of the first technician not informing me that I could have the top-case replaced as well, I had to pay another $99. I'm a U.S. Marine Corps Veteran transitioning into the civilian sector and am trying to get service for my school laptop. Bad experience with conflicting information. Wasted more money and losing lots of time. read more

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Terrible experience. Was upgrading phone and had an appointment. I still had to wait a while but finally a tech came out. They were trying to move the data and photos to the new phone. There were 4 techs that worked on it. They kept saying it should only take less than 15 minutes but no one could transfer it. The new one kept saying the previous tech did not do it right. After 3 1/2 hours I left upset and did not upgrade. They do not know what they are doing. read more

Asked the greeter about monitor repair options. He just said he didn't know and couldn't help me. Didn't ask anyone or tell me what I could do next to find out. read more

I was here to exchange my Beats ear buds, after the left ear bud speaker no longer worked. Ethan and the Apple Store crew, made our experience so easy and no frills included! Their customer service is top notch, because I was leaving and I left my ear buds box accidentally on the counter, but they immediately called me and said they'd save it for 7 days. Luckily we were still in the store, browsing around. I went back and retrieved my box, which had my charging cord still in it. Good looking out, Apple Store! I appreciate great customer service! read more

Made an appointment to get battery replaced. When I arrived they got me checked in and then was told i would either have to leave my phone overnight or make another appointment because they had no more repair techs available do to it being spring break and everyone bringing in there phone for repair. I was beyond pissed. Asked what does spring break have to do with my appointment. She stated we don't know you need repair when you make an appointment. I stated your test on your app stated I needed a new battery and recommended the appointment. 45 minute drive to that store to be sent back. Avoid this store. Walk-in's before appointments is a crazy practice. read more

Today i went to Apple Store after being told the iPhone 17 pro Max 512 was in stock by a phone representative. I have nothing but awesome things to say about how professional and friendly the staff was. I want to give a shout out to two people in particular who wowed the experience and both of their name is Alex I didn't get any last names but Alex sold me my phone and answered any questions I had about the capabilities of the phone Alex with red hair SHE!!!!! Has personality for days. Very knowledgeable of the Apple iPhone product. Was patient with me and I was there for close to 3hrs. Never did she have an attitude or appeared bothered. But always SOOOO helpful which is hard to find these days. These two people made a long day in the Apple Store come and go very fast and I'm very appreciative of you both. Thank you. read more

Walk-in appointment at the Genius Bar for in person help. The gentleman (Ethan? I'm sorry for forgetting his name) helping me was kind, not judgmental, and allowed me to express/explain things in my own words. I never was made to feel less than and the info he provided was spot on in meeting my needs. Thank you! read more

I came to Apple Broadway Plaza in Walnut Creek for the first time on IPhone 16 launch day. I was really impressed by the efficiency this store. I was scheduled for an appointment 3:15pm but arrived early at 2:30pm. From the time I arrived at 2:30, I was out the door by 2:50. They were a well oiled machine. Much smoother than any of my previous experiences on iPhone launch days in the Burlingame and SF locations. I think I will continue to go to this store. Great job. Excellent new iPhone so far. Superb customer service. read more

Apple Broadway Plaza - iPhone 16 launch 9/20 - Mobile Phones Near Me - Walnut Creek, California

I was scheduled to pick up my online orders of iPhone 16 max plus a iPhone issues that happened the day after IOS 18.1 update, e.g. suddenly i msg stop working & funny things happened to phone... i especially want to thanks- Jeremish, a very professional, friendly knowledge, detailed also caring person, i was end up moved to the phone service and in store 2 hours taking to this, that tech support... Jeremish will show up periodically checking on the status which i appreciated very much because it make me feel i wasn't tossed away. after all, i went home but still not able to using my New iPhone 16 max but happy with this apple store's services. read more

iPhone battery replacement scheduled here because cheaper than aftermarket repair shops ($99 vs $130-175). But after made appointment for specific service and after 45 minutes of waiting and diagnostic processing they told me they didn't have the battery! I would need to come back in 3-5 days and repeat the whole process again. Or drive to another Apple Store 40 minutes away and wait there. Tremendous waste of time. But still would have been cheaper than a private shop so that's worth an extra star I guess . read more

If you have a 5-year-old in your home I urge you to have them figure out how to fix the phone before you waste your time coming here. I got more help after almost 15 calls online to Verizon than online Apple. This store is a complete joke.... read more

Marissa was an awesome help. Friendly, polite & made me feel comfortable & not stupid. Solved my problem quickly but not rushed!

What's the use of making an appointment if you end up having to wait anyways. Seems to always be the case. Really wish for just once to be able to get help at the time I made the appointment. read more

I visited this store twice for not able to access my Apple ID. Both Peter & James listened so patiently about my problem and tried very hard to fix it. I still have to fix using my PC in Japan after I fly there however I truly appreciated their efforts. I also appreciate Vivi from Apple support phone service - who had to deal with my language & limited IT knowledge and tried her best. Thank you all ! read more

I accidentally left part of my charger for my 2012 MacBook Air in Palm Springs and my grandma was unable to mail me the missing piece this week. I called Best Buy yesterday who said they could mail my charger for same day delivery. Several hours later, they sent me a notification that they weren't able to ship my charger that day. When I called Best Buy during my lunch break, they couldn't tell me when it would ship as it was from an out of state distributor. Given that I have three video interviews tomorrow, I needed that charger ASAP. Enter the Apple Store. I called as soon as I got off the call with Best Buy and explained my situation. The person I spoke was super empathetic and said he would love to help me replace the charger. When I arrived a few hours later, I was helped immediately. Everyone I interacted with was so friendly and worked well with one another to get me the charger. One of the staff members asked to see my Best Buy receipt to see if he could price match but the cost was the same. Brought my charger home and my computer has been charging since. The only thing I would have done differently would be NOT buying the charger at Best Buy. Thank you Apple Store for helping me and having the charger in stock! read more

I've been here about 10 times. They give free classes on how to use your iPhone camera like a pro. The staff is polite and helpful. You can demo the products while having your questions answered, in a nice clean modern store, with polite assistive employees making a no-stress ambience. read more

Came in to have my son's ipad replaced with Applecare. Seriously the worst experience of my life! Apparently I need a receipt to get a replacement. Manager Dre just said that's our policy. read more

Terible service. I waited almost an hour for an in store pick up. Instructed to call apple Support because the processing is delyed. Waited for another 30mins just to get an item. Not a good experience. read more

I approach towards the store looking for Specialists to purchase a device for the holiday coming up this December. The Women specialist was amazing. But the rest they made me very uncomfortable all around me and one guy right behind me even when I move away he still there blocking my way. I understand I don't look alike like everybody else but I'm just trying buy a device just to make someone smile with full of joy:)) read more

Great service it just long lines. The only Apple near where I reside. I have to wait. There's a lot of shopping and things to do while you wait. read more

Everyone was so kind although I was here for a quick pick up I get really overstimulated and uncomfortable in public spaces especially when I'm unsure of what I'm doing but this team made the entire process quick, painless and full of laughs. read more

Adding on a second platform because I am so frustrated with this location and the service provided. When going in for an unrelated service, the cover of the laptop sent in was removed despite the assurances of the technician who took in the device. The cover had sentimental notes and other information that would have been saved had we been given the correct information in the first place. We will not be recommending this location or its services in the future, and I am so disappointed with this location. Have a care for your customers and their property -- and hat might seem small to you might mean a lot to someone else. Truly disappointing and frustrating experience. read more

Making an appt is a waste of time. The people who try to help don't know what they are doing. Several other people in there said they knew more than the techs. I made an appointment. First person I checked in with apparently accidentally deleted the appointment. So very disorganized. They need a better system. After waiting two hours they said they'd be sending it out for a cracked screen. Came back to my house with no notice or tracking and still has a small crack. Highly disappointed. read more

I went to have my Apple Watch fix as it was doing really good for 7 years until the screen loosen up.- i went to Apple Store in Marin and I was told an estimate of $150-200 for the repair. I had it fixed at the outside watch repair though I had problems not able to connect it back to my phone. I went to have it fixed at this store and this genius assistant lady looked at my watch and fabricating alibis saying- we can't fixed your watch as I it's already 7 years. She let me feel that-"you have an old watch, buy a new Apple Watch and throw that old watch away'. So disappointing. Negative triple zero rating! read more

I had an excellent experience working with Ray. They assisted my mother-in-law with setting up her new iPhone 16 Pro and demonstrated exceptional patience and expertise throughout the process. Thank you so much. read more

I had a very nice re visit to the Apple Store thanks to exceptional service received my manage Eric McLain and his fantastic team that also helped during my visit. I need to replace my phone and the level customer service was above and beyond . It was truly impressive. Eric went above and beyond in sure that I am the only found the perfect place, but also had all my questions answered. What stood out the most was a dedication of knowledge of Eric and associates. They patiently guide me through the various options, taken the time to understand my knees and preferences that made entire process, smooth and stress-free. I left the store with a new phone that exceeded my expectations and I couldn't be happier with my purchase things to Eric is incredible team I know how the device that perfectly since my needs I want to express my gratitude to Eric and the tire in Apple Store team for the outstanding service . read more

Five starts for Jeremiah who was so helpful, patient and sympathetic to my issue. He helped walk through everything and was well informed. I also appreciate how as soon as you walk in the store, there is someone greeting you and asking what help you need. The only thing preventing me from giving the 5 starts was the other individual who helped me. He was unmotivated and seemed like he didn't want to be there and not really interested in trying help. He also gave me slightly misleading information which was inconsistent with what Jeremiah told me. When I double checked online, Jeremiah was correct and had I listened to the other gentleman I would have been off track. So if you go to Apple, hope you get Jeremiah! read more

I was a Samsung user for years, and recently, switched to the dark side with an Apple iPhone due to a work issued phone. Got to admit, 2.5 years later, lovin' it. Over the years, I've perused many Apple stores, but never actually bought anything. After all, I didn't have to because my job sent me one and supports it 100%. Present day, I did a good thing -- gift my gf a new iPhone. She was on an 11, it was slow and the battery didn't hold much of a charge. It was time. Without an appt on Sunday afternoon, it was an hour wait. (Incidentally, perfect amount of time to hit up Slice House down the street). Priscilla was our gal, and she was awesome. So nice, and so knowledgeable with an engaging personality. Kudos! 1+ hour later, tada! She has a new iPhone 14 Pro Max. She's beyond happy. All good. read more

Everything from when I first came in to forty five min later every thing was great .G try it your self .