Always a great experience walking into an Apple Store and this location at Walnut Creek does not disappoint. Apple staff was friendly and helpful as always. I was here to do an order pickup. They helped me swiftly and I was out of the store with my item within 10 minutes. read more

Apple Broadway Plaza - Mobile Phones Near Me - Walnut Creek, California

Very good service. Came to pickup a MacBook and it as quick and easy. Be eh bright, huge store and full of customer on a weekday morning. Will come again. read more

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I had an amazing experience at this Apple Store, and I want to give special recognition to Nyasha. I came in with a complicated mix--an employee discount issue, hardware trouble, and a password reset problem. It was a mess, and both Tier 1 and Tier 2 Apple phone support wasn't helping. Nyasha stepped in with patience, kindness, and a ton of expertise. Not only was he fantastic with customer service, but he actually solved every problem. He's clearly sharp and has a wealth of knowledge--it made all the difference. His patience and professionalism kept me calm in an extremely stressful situation. The store itself is bright, well-maintained, and full of helpful people. I've also seen some of their classes, and the instructors are fantastic and enthusiastic. After this experience, I'll definitely be choosing this particular Apple Store whenever I need anything Apple-related. Thank you Nyasha for your professionalism, courtesy and care! read more

Probably need to upgrade my phone sometime in the future, but haven't gotten around to it. However, I have noticed that it was losing charge a lot these days. While shopping with my friend, she suggested that we come into the Apple store and charge our phones. Great idea! How come I never thought of that. So crowded but service was good. No one bothered us after we informed them we were just there to charge our phones. read more

Apple Broadway Plaza - Outside - Mobile Phones Near Me - Walnut Creek, California

I went to pick up the IPhone 18pro max, they were very friendly and well organized. There was a like but it went by fast. The person that was helping us was very informative and helpful. Will go back to this location, if l need any Apple products read more

It is that time. Quality/Quantity - I guess I am consistent; I am doing an update of this location annually, lol. And they are consistent in service also. Still my favorite Apple store in both states that we frequent. The team here is just better! And today was no different. Ambiance - Beautiful location; it still looks new. Huge location. The Genius Bar is located in the back. I suggest going directly there, maybe even entering from the back to save time. The people in the front are there to sell. But today, it is time for me to get a new CPU. After studying it online, I wanted real personal advice. In conclusion, she is going to save me $200 because I talked with her. I forgot that I can custom make the CPU rather than buying the stock ones with more stuff that I do NOT need. Thank you! Service - 5 stars; I wish I remembered her name as she deserves credit! Price - Expensive, but worth it for safety and security. Owner Comment - Congrats on your success since 1976; wish I bought your stock then. I wish I never sold your stock... read more

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4++ came in to pick up an order that was placed for my niece. This location is in the shopping area of Walnut Creek and is street facing to one of the main streets. This building is pretty unique in that it's a stand alone with large glass walls. We weren't really shopping on this visit as we were only picking up a pen/stylus for my nieces iPad that was pre-ordered. But this is a pretty large store and there were some demos going on showing customers how to take better photos or do some basic edits on their devices. I thought that was pretty cool. We walked up the pick up area and once we showed our order confirmation to one of the folks here, they were able to go back and grab our item very quickly. On the way out, I did take a peak at some of different, newer models of some of the products. I'm one of those people who keep their phones for as long as I could before upgrading, so it's kinda fun to see what's available from time to time. read more

Apple Broadway Plaza - Inside - Mobile Phones Near Me - Walnut Creek, California

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I would give zero stars if i could. Every time I visit this store it's an all-day adventure/sh*tshow. They do not have enough staff and the staff they do have is poorly trained and chaotic. Waited today for 90 minutes (wtf?) to see a repair technician. They kept telling me to come back in a half-hour. Then it was "come back in another half hour." When a repair technician finally deigned to talk to me, a guy named Brian, he took a cursory look at my phone and then left. Turns out he wasn't the one who I was supposed to see and he didn't bother to tell me that. Instead he gave me false hope that someone was going to help -- ha! Foiled again. Then I waited and waited some more. Meanwhile there was a tech standing right next to me, chatting with a friend for like 10 minutes. Finally a girl with a buzzcut came to help me and told me she couldn't diagnose my phone's problem without an MIEI number from ATT. I walked over to the ATTT store and it was at least another half hour wait. Finally I just barged into a session where another customer was being helped and said "All I need is my MIEI number." Turns out, ATT can't give out the full MIEI number. So why didn't buzzcut girl know that? I went back to Apple and buzzcut girl was gone -- what a shock. It was wait, wait, for another technician. I'd seen that movie before so I left. Result: More than 2+ hours wasted out of my life and no effin' repairs. Just get an Android, guys. Iphones are great but once you buy their overpriced crap, you're on your own. Apple doesn't GAF about you. Update: This story has a happy ending. The next day I went to Ilyas the kiosk guy at the Ross shopping center, only a few blocks from Apple Hellscape. Apple told me that they couldn't "diagnose" my problem without IMEI number or serial number and that it might cost $800 to fix. Buzzcut chica urged me to upgrade instead. My phone is only two years old and a comparable one is around $1600 with tax. Ilyas simply took my screen off, said everything was fine inside, and put in a new screen. Didn't need any numbers. Good as new. He charged $224 which included a new screen protector and fixed it in 15 minutes while. At Apple Hellscape I wasted 90 minutes and came away with nothing. I feel that Apple's "repair service" borders on the fraudulent. Their real objective is to tell you it's hopeless and you need a new phone. Just go to Ilyas in the Ross kiosk. read more

Had an amazing experience with Jerry. He helped assist me find my next Apple Watch. He did not push a sale on me instead was very informative and helpful read more

Apple Broadway Plaza - Apple Watch counter - Mobile Phones Near Me - Walnut Creek, California

I've only ever been an android user but I woke up to find that Google had force updated my phone (Pixel 6a) without my consent due to "battery issues". The update, which essentially bricked my phone, forced a switch I'd been considering for awhile. The pixel phones have only been getting bigger and heavier as the years went on. After trying out the 7 I had to return it because it gave me headaches, so I knew unless Google made some changes, I would likely need to find a new brand. When I stopped into this Apple store I found the iphone 16 to be super light. It fit well in my smaller hand and I liked that it came in multiple colors as I've largely been forced into either black or white with the pixels. Additionally, I loved that it was a one stop shop so I could pick up a case and a screen protector as well. They were even able to put on the screen protector for me with a little machine that made sure that it didn't have any bubbles. Overall, I was incredibly pleased with the process and the set up. I love that I could check out the different phone models beforehand, I liked that I could order my items online and pick up same day within hours, and I liked that I had a variety of choices in the colors of the iphones and cases. Overall, I had an amazing experience picking up my first iPhone and absolutely love my phone so far! read more

So many employees standing around, yet nobody who can simply intake my MacBook Pro for the scheduled repair? Had to wait over 10 minutes for a technician. Ridiculous. read more

Apple Broadway Plaza - Mobile Phones Near Me - Walnut Creek, California

Apple Stores are tricky. If you walk in hoping for a repair, an AppleCare claim, or a refund, nine times out of ten you are going to leave frustrated. Last time I came into the Emeryville store with my phone still under AppleCare, I figured I would get a quick replacement. Instead, I was stuck there almost four hours while they transferred data, checked for water damage, ran diagnostics, and did every preliminary step they could think of. Painful. And honestly, I think that Emeryville store just suffers because it is too close to Oakland and their service has always felt hit or miss. This time I went to the Apple Store at Broadway Plaza in Walnut Creek and the difference was night and day. I walked in already knowing which iPhone I wanted, no appointment needed, and within minutes I was walking out with it. Service was smooth, no attitude, no wait. Even though I did catch a couple sideways looks, probably because they do not see too many people like me out there, the overall experience was much better. The store itself is clean and minimal like always, but the real win is how much easier everything feels when you treat it like an in and out mission. Go in, grab what you want, swipe or drop the cash, and you are back out the door. That is the only way to have a good Apple Store trip. I doubt I will ever bother with Emeryville again. read more

Apple Broadway Plaza - The total before cash out - Mobile Phones Near Me - Walnut Creek, California

i came in to check their deals for these holidays coming up. i specifically looked at their new iPhone, and staff was great. i booked appointment for future date, and ill be set with new phone read more

Apple Broadway Plaza - Mobile Phones Near Me - Walnut Creek, California

Although my technician was friendly, my request to have the MacBook replaced was not met. Only the display got replaced and the trackpad as well but when I brought up the issue with the gap and bent top-case, I was denied a replacement. Only then when I picked it back up and took it home under the repairs of AppleCare+, after turning the laptop on and off the screen never turned back on. I took it back to Apple that same night and I had to pay another $99 as the first case already closed out. Because of the first technician not informing me that I could have the top-case replaced as well, I had to pay another $99. I'm a U.S. Marine Corps Veteran transitioning into the civilian sector and am trying to get service for my school laptop. Bad experience with conflicting information. Wasted more money and losing lots of time. read more

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Going into an Apple Store can feel like a madhouse. Thank goodness every time I have gone to this location whether it be for a phone or watch, each time I have had great customer service. read more

The genius techs need more training ! Brought my daughter's phone to gave a battery replaced, a 2 hour process took 4 hours . They broke the back glass . Of course fixed it . No one mentioned while we were waiting why it took so long. I also brought my phone in for a battery replacement . The tech broke the internal part, they ordered a new part , when back to have it fixed . They didn't fix it and now i have a phone with lines on the screen also and connection issues . They told me they will order a phone to replace it . So now i have a phone , not all my info can be downloaded . They dis a hard reset . Compensation - comp cover . Pathetic Never bringing a phone to walnut creek again ! read more

Leandro was very helpful to our problem. He was very approachable and kind to me. He was quick and was explaining well.

This is the worst assembly desktop of my life. the fan has to set up 4 screw , but they screwed only one. secondly, They did not give me back my power supply's AC power cord cable. hence, I have not been able to turn on my new computer. I do not recommend this shop. read more

Bought a new iPhone 17, waited over an hour for setup to find out they disabled my phone number. Now I'm stuck with two phones and neither is connected to my phone number. Stellar job Apple Store employees, so glad we have such "geniuses" read more

Nice Location , very accommodating, customer service friendly & helped with my issue . Scheduling was excellent, I had to fix my own personalization after , they just fixed the basic problem after an update , be careful updating with an old version can break your personal apps if you have Apple vs Google read more

Walk in they made appt for 1hr 1/2. We sat on store. They said appt was moved to another hour. Lousy

I was here to exchange my Beats ear buds, after the left ear bud speaker no longer worked. Ethan and the Apple Store crew, made our experience so easy and no frills included! Their customer service is top notch, because I was leaving and I left my ear buds box accidentally on the counter, but they immediately called me and said they'd save it for 7 days. Luckily we were still in the store, browsing around. I went back and retrieved my box, which had my charging cord still in it. Good looking out, Apple Store! I appreciate great customer service! read more

GREAT customer service! Thank you Bosco and David for your patience and knowledge! You two really helped out these 2 gen-xers and gave us an enormous amount of (much needed) advice and information. You both went above and beyond and for that we THANK YOU! read more

The costumer service here is terrible. I came into the store to get a new iPhone and during the transaction they locked me out of my old phone and they weren't able to complete the transaction and activate the new phone. They wanted me to walk to the AT&T store to have them put my old line back on my old phone in order for them to run the transaction again or they gave me the option of waiting for them to contact customer service AT&T via phone call. I told them that they were the ones who made the mistake and locked me out of both phones and that they should call AT&T and fix the problem. I waited there for HOURS and kept getting harassed by employees to leave the store and go to AT&T to have my phone reactivated. I told them it was the principle of the matter and asked them kindly to stop harassing me to go to AT&T to fix the issue myself but they wouldn't stop. I ended up at the store for multiple hours for them not fix the problem and left to go to AT&T to fix the issue myself. I then refused to buy the iPhone with them and left because they did not deserve my business. The girl helping me, Regina, clearly had no product knowledge or how to activate phone lines, but at least she nice and willing to help solve the problem. My main issue was with this rude associate named Mario who clearly doesn't know how to talk or speak to costumers and kept harassing me. The manager there, some tall middle aged white guy, was also an idiot who did nothing to help the situation. I ended up wasting hours of my time but in the end AT&T ended up giving me $340 trade in value for my phone while Apple was only willing to give me $102, so I ended up buying with AT&T. Avoid this location at all costs. read more

Asked the greeter about monitor repair options. He just said he didn't know and couldn't help me. Didn't ask anyone or tell me what I could do next to find out. read more

On June 15 i shop at this location for 2 Macbook air,3 iPads and trede 2 iphones with my family,on the bigining one of the sales person name Luis was very nice well trained spoke two languges very friendly,but his time to go me approach before done with all the staff that we where purchase. Then some one else came to finish ours purchase on a very rude way like take it or leave it.I was feeling very disapointed at this point. Please treat the costumer with respect. read more

Today i went to Apple Store after being told the iPhone 17 pro Max 512 was in stock by a phone representative. I have nothing but awesome things to say about how professional and friendly the staff was. I want to give a shout out to two people in particular who wowed the experience and both of their name is Alex I didn't get any last names but Alex sold me my phone and answered any questions I had about the capabilities of the phone Alex with red hair SHE!!!!! Has personality for days. Very knowledgeable of the Apple iPhone product. Was patient with me and I was there for close to 3hrs. Never did she have an attitude or appeared bothered. But always SOOOO helpful which is hard to find these days. These two people made a long day in the Apple Store come and go very fast and I'm very appreciative of you both. Thank you. read more

Walk-in appointment at the Genius Bar for in person help. The gentleman (Ethan? I'm sorry for forgetting his name) helping me was kind, not judgmental, and allowed me to express/explain things in my own words. I never was made to feel less than and the info he provided was spot on in meeting my needs. Thank you! read more

I came to Apple Broadway Plaza in Walnut Creek for the first time on IPhone 16 launch day. I was really impressed by the efficiency this store. I was scheduled for an appointment 3:15pm but arrived early at 2:30pm. From the time I arrived at 2:30, I was out the door by 2:50. They were a well oiled machine. Much smoother than any of my previous experiences on iPhone launch days in the Burlingame and SF locations. I think I will continue to go to this store. Great job. Excellent new iPhone so far. Superb customer service. read more

Apple Broadway Plaza - iPhone 16 launch 9/20 - Mobile Phones Near Me - Walnut Creek, California

Went to Apple today to upgrade my phone. Had to wait about 10-15 minutes, but received great service by Sebastian.

I was scheduled to pick up my online orders of iPhone 16 max plus a iPhone issues that happened the day after IOS 18.1 update, e.g. suddenly i msg stop working & funny things happened to phone... i especially want to thanks- Jeremish, a very professional, friendly knowledge, detailed also caring person, i was end up moved to the phone service and in store 2 hours taking to this, that tech support... Jeremish will show up periodically checking on the status which i appreciated very much because it make me feel i wasn't tossed away. after all, i went home but still not able to using my New iPhone 16 max but happy with this apple store's services. read more

Do not come here unless you have to purchase something. If you need any help outside of buying an Apple product, don't waste your time. You are not a priority. read more

iPhone battery replacement scheduled here because cheaper than aftermarket repair shops ($99 vs $130-175). But after made appointment for specific service and after 45 minutes of waiting and diagnostic processing they told me they didn't have the battery! I would need to come back in 3-5 days and repeat the whole process again. Or drive to another Apple Store 40 minutes away and wait there. Tremendous waste of time. But still would have been cheaper than a private shop so that's worth an extra star I guess . read more

I accidentally left part of my charger for my 2012 MacBook Air in Palm Springs and my grandma was unable to mail me the missing piece this week. I called Best Buy yesterday who said they could mail my charger for same day delivery. Several hours later, they sent me a notification that they weren't able to ship my charger that day. When I called Best Buy during my lunch break, they couldn't tell me when it would ship as it was from an out of state distributor. Given that I have three video interviews tomorrow, I needed that charger ASAP. Enter the Apple Store. I called as soon as I got off the call with Best Buy and explained my situation. The person I spoke was super empathetic and said he would love to help me replace the charger. When I arrived a few hours later, I was helped immediately. Everyone I interacted with was so friendly and worked well with one another to get me the charger. One of the staff members asked to see my Best Buy receipt to see if he could price match but the cost was the same. Brought my charger home and my computer has been charging since. The only thing I would have done differently would be NOT buying the charger at Best Buy. Thank you Apple Store for helping me and having the charger in stock! read more

Terrible experience. Was upgrading phone and had an appointment. I still had to wait a while but finally a tech came out. They were trying to move the data and photos to the new phone. There were 4 techs that worked on it. They kept saying it should only take less than 15 minutes but no one could transfer it. The new one kept saying the previous tech did not do it right. After 3 1/2 hours I left upset and did not upgrade. They do not know what they are doing. read more

I visited this store twice for not able to access my Apple ID. Both Peter & James listened so patiently about my problem and tried very hard to fix it. I still have to fix using my PC in Japan after I fly there however I truly appreciated their efforts. I also appreciate Vivi from Apple support phone service - who had to deal with my language & limited IT knowledge and tried her best. Thank you all ! read more

Made an appointment to get battery replaced. When I arrived they got me checked in and then was told i would either have to leave my phone overnight or make another appointment because they had no more repair techs available do to it being spring break and everyone bringing in there phone for repair. I was beyond pissed. Asked what does spring break have to do with my appointment. She stated we don't know you need repair when you make an appointment. I stated your test on your app stated I needed a new battery and recommended the appointment. 45 minute drive to that store to be sent back. Avoid this store. Walk-in's before appointments is a crazy practice. read more

If you have a 5-year-old in your home I urge you to have them figure out how to fix the phone before you waste your time coming here. I got more help after almost 15 calls online to Verizon than online Apple. This store is a complete joke.... read more

What's the use of making an appointment if you end up having to wait anyways. Seems to always be the case. Really wish for just once to be able to get help at the time I made the appointment. read more

I've been here about 10 times. They give free classes on how to use your iPhone camera like a pro. The staff is polite and helpful. You can demo the products while having your questions answered, in a nice clean modern store, with polite assistive employees making a no-stress ambience. read more