Worst car buying experience I've ever had. I was told a different lie every time I visited the store. Four appointments at two hours a piece to trade in and buy a car, ridiculous. On top of spending hours on the phone doing the same paperwork that we had to redo once we got into the store. Not to mention the monthly price would change on the financing every time you came in. read more

Had a great experience today at Carmax selling our truck. Nelson Was extremely helpful, Professional and knowledgeable! I think he might be newer employee, but he did a great job assisting us! He has great customer service and made everything easy for us! It is clean and everyone seems very friendly. We will definitely be back in the future! read more

The manger an employees dont know what there doing the an they ran my wife credit to the ground then charge us more money an the manger in center of it all he done let his power go to his head i hope nobody have to experience what me an wife went thew an Concord carmax it was the worst a ten hour process just to come back an sit for 5 more the they secretly talk my wife in to signing to give car back to charge more my wife was embarrassed an hurt like manager had it out for us he try in power to what ever he could to not give us car man some pepole should not be in a postion of power read more

CarMax - Used Car Dealers Near Me - Pleasant Hill, California

I was surprised when a house mate purchased a new car and suddenly I had no space for my second car. I went on line to CarMax, input my information and described the car. Set an appointment for an appraisal the next day, and in less than 24 hours, I had a check in my hand for my second car. The longest part of the entire experience was cleaning it out before I drove there. I could not have asked for an easier experience. I am still a bit surprised that they took my 14 year old Honda. Mechanically it was in very good condition, but there were a lot of cosmetic things, like deteriorated leather seats, that I thought would get my car rejected, or a diminished offer. I guess it helped that I had clear title, both key fobs, all the manuals and the "secret security code card" that comes with the remote key. I even had a good Uber ride back home. The only thing that would have made it better was a house mate that would have at least offered me a ride for the inconvenience of the surprise 'no available parking.' New house coming next. read more

Worst car buying experience. Employees are out on the floor with little training and are very inconsistent with their information. The call center is more helpful and knowledgeable than those in the store but they can't do much for you. Just go to a dealership and save yourself the hassle. read more

Now, the one in concord ca has horrible customer service. You'll be fooled when calling the 800 number because you are routed to the reps in AZ and they are sooooooo nice. So, when you show up to the actual location you are expecting to meet that same awesome sounding person you spoke to over the phone. But no. instead you get this monotone, slugged face, angry looking sales guy who treats you like you're some sort of a criminal. Looking to scam "him" out of a car. Nothing was inviting about or friendly about this place as I was talking the sales guy/manager just walked away. Then the other sales guys response for it was "he is always like that"... hmm wrong profession guy! So I left, I called to complain about the service and that's when I found out I was being routed to AZ. She (another rep apologized for the services and asked was Fairfield near me? So, I made an appointment in Fairfield which was MUCH better experience. The sales rep was inviting and funny and walked me around, shows the cars, explained my options and offered me something to drink. It really was night and day... I select my beautiful new car, My only thing I noticed with carmax I don't like all the little stickers they put on my car without asking me. Then when I remove them that heavy sticky stuff on my car. Allow me to freely talk about your place of business not unknowingly ride around with bright Yellow Carmax stickers on my car getting free advertisement from me. At least ask. I'm just saying. Other than that! Thanks Fairfield Carmax!! Great Service Guys!! read more

0 STARS - they ran my credit 9 TIMES without telling me and I am unable to dispute the dings on my credit but I did not consent. I didn't even end up buying a car from here because despite running my credit 9 times, they were unable to get me a loan. I went to Toyota Walnut Creek the same day and got approved after running my credit ONCE, and ended up paying less for a new car read more

Took my vehicle today in for an appraisal got a quick fast quote they made it soo easy I highly recommended this place! If I'm ever in the market for a used car I will be coming back here! read more

Purchased a truck from CM in Fairfield late last year and have been dealing with A/C issue that Fairfield couldn't solve. I live in Pleasant Hill the new CM just recently opened. Contacted CM for an appointment. The tech Logan contacted me the day before the appointment to discuss the issue and to have a better understanding of the problem. Today Logan inspected the vehicle and identified the issue. Parts on order and next week hopefully no more issues. These newer vehicles can still have issues, I recommend the extended warranty. Thank you Carmax for taking the stress out of used car shopping and for making it right! Welcome to Pleasant Hill! read more

This place is a scam over 10 years later; and I'm talking about Carmax as a whole; this location opened a few years ago. I brought in my car for a appraisal and they didn't even look at it. I have had all the service done to my car and cosmetically looks like new. People talk about the whole chip shortage and inventory shortage but what do you expect when you get the most lousiest trade offer. Carmax has their clients use their phones to scan a bar code and you plug in your vehicles info and history and they give you a value report. They don't even come to look at the vehicle and OF COURSE it's haggle free given the nature that it's the only way for the most corrupt dealer to get and generate wild profits. Don't trade nor buy vehicles from this dealer. They over price their vehicles regardless of before or after Covid and even CarGurus shows the inventory price as over the top. Their reps are fine but if you think your getting a deal I promise you your not. read more

Wait times are a little longer, expected in Covid. Teddy was super helpful and knowledgeable about the cars I was driving. He helped me hone in on an X3. This is my second experience test driving at Carmax, and both times were fantastic. Thanks Teddy. read more

I went there somebody help me right away to show me the cars I come back inside in a way like 45 minutes Waiting for somebody to help me but nobody show up and they're like five people there I'm really disappointed read more

I visited Carmax in hopes of finding the perfect car. We arrived at the dealership & were greeted by Daniel. He took us out on the lot to search for the perfect vehicle. My salesman was fantastic. We were interested in multiple cars but most of them were not available, but were on the lot. He also stated they were able to order the car and have it shipped, but that would take multiple business days. The car not being available is what turned me off & I purchased a vehicle elsewhere. read more

I want to sell my car. I went online to see what it was worth. CarMax had a page where you enter info about your car and then they make an offer. The offer was a good one so I made an appointment. When I got there they inspected my car and asked me to wait a few minutes while they confirmed everything. To be honest, I expected them to come back with a lower offer,.I was prepared to walk if it was too much lower. To my amazement and delight they confirmed the original offer!! The process took maybe 45 minutes and I walked out with a check. If I could give them 6 stars I would. read more

My bf car was having so much problem since he got the vehicle and he try to fix them but they said out of warranty but he only bought 5 month and engine problems. They are tryna sell car for broken and does not do any help. If you buy a car from car max. U will regret. read more

I had a HORRIBLE experience with Carmax in Pleasanton. I was treated like dirt by Manzar and his lying coward of a manager. I was approved for a car, financing, and my down payment 3 days before I went in. Not 1 time was I called about any problem after that This scumbag Manzar disregarded my entire application, changed my information and tried to hide it from me. He, then, reran the application, and even lied on my company about it. Manzar also kept running back and forth to a deceitful coward of a manager who helped him lie. I opened my payroll and my bank account online to verify that all he was saying wasn't true. Not one time did he look at my paperwork or take it to his manager. At one point, I turned and caught his childish, immature manager cutting and rolling her eyes at me. But she wasn't brave enough to do it to my face. Manzar did everything in his power to cheat me. I will never trust or buy from him again. I gave up and felt betrayed and profiled by both of them read more

I hate how some of the cars are unlocked and some of them aren't... go to CarMax in Fairfield! ALL cars are unlocked. It's much better selection and friendlier staff read more

I wanted to take a moment to talk about my wonderful experience at car max. My initial conversation was over the phone with someone by the name of Ellen Davis, in Atlanta. Spending large amounts of money gives me anxiety. However, there was no pressure and I began to get excited thinking about how seamless this process would be. I scheduled an appointment and was ecstatic. Then I arrived at the car max in pleasant hill. I was impressed that they were constantly sanitizing, wearing masks and following protocols to keep clients safe. I set up my appointment for Sunday 11/15/2020. I was helped by Dani. She was very friendly and helped me through out the whole process. She answered questions and wasn't hesitant to go the extra mile to get answers. Dani was very thorough and put me at ease of purchasing my volvo x60. She is very knowledgeable about the process. I not only recommend her if you go to the pleasant hill car max, but also this location as well. thanks sooo much for a great experience. read more

Our experience with This dealership was weird and terrible at best. I first went in with an appointment and still had to wait 20-25 minuets, what I couldn't understand there was really no one in there. The sales person I had an appointment with came over and introduced himself to me, the same person that I noticed was sitting at his desk doing paperwork. He asked me what I was looking for and I told him I had already did my research and wanted test drive. Filling out the paperwork for the test drive took longer than the test. Fast forward I brought my wife in that Saturday to test drive the car and another car and we waited at least 45 min with an appointment this time the sales person didn't even speak to me and he knew I was coming back to get her approval. The young lady who set us up for test drive asked for our licenses and cell phone number, then she called the number to verify the number I gave her was ok. The first sales person didn't make me go through that. We felt like they really didn't want our business!!!! We went to VW in Walnut Creek and bought a car the next day.. side note: I told sales person we were already pre approved for a loan and really wanted that Ford!! read more

We had the best experience at Carmax. Kira Welch is the greatest salesperson with the best attitude and personality. This was my third purchase with Carmax and Kira being my salesperson. I am planning on my 4th purchase with Kira already. I would personally like to thank Kira for the awesome experience at Carmax read more

If any of you guys are looking into getting a car make sure you run your own carfax I got sold a car with a clean title 0 accidents ended up being in minor fender bender that should have required just a front bumper took it to a body shop upon removal of bumper they noticed the car has after market fenders missing bolt going to the front support car was unsafe to drive insurance ran the information on the car and noted there has been a previous accident went to CarMax to speak to a manager and she was just rude and wasn't no help emailed the mangers and Gm long story short they agreed to fix my car after the body shop and car looks worse then how I got it from the body shop all they did was fix an ac issue and Aline the fenders to hood and since then now I have a blemish on the bumper rocker panels where support to be repainted and looks like white out has been added I would never buy a car from them again read more

CarMax representative, Danielle from the Pleasant Hill location was extremely helpful and patient throughout this entire process. I had a great overall experience and highly recommend CarMax in Pleasant Hill. Ask for Danielle, she made this such a smooth and easy process. Thank you! read more

Bad experience. Had an appointment and they put the walk ins first. The gentleman who handled the inspection didn't seem like he cared. They don't try to give you the best value. They just want to make money off your car. read more

We got an estimate on our X3 hybrid in late August. Just Two weeks after the expiration of that offer (which is admittedly only good for 7 days); the offer dropped from $44,200 to $40,500 (more than a 9% drop in 3 weeks). I expressed my disappointment in the rapid change; asked if there was a manager to speak to (reply- yes but there didn't have authority to make any changes). I was then told that I shouldn't compare the online estimates with a live appraisal. I replied that my first appraisal was 'in person' at the same Carmax with another rep. Further he tried to 'demonstrate' another online appraisal but referred to the 'Carmax' site to do it (not at all independent from Carmax; this vehicle model was also ineligible For an online appraisal in the first place). Poor communication, poor rationale and no effort to provide quality service at the local level. If you get a first offer from them; and you feel it's attractive, don't wait beyond the 7 days. They have NO reservations about "sticking it to you" with a lower appraisal the next time. read more

I needed to sell my car to get a new one. Easy to make an appointment to be seen the following day. I answered the online questions to get the value of my car honestly. Went in, they inspected it and they gave me the same value for my vehicle as I had gotten online. Our appointment was at 12:30pm and we did not finish till about 2:20pm. So be prepared to be there for quite some time. The guy helping us explained all the paperwork and everything he was doing step by step. Process could be a little smoother but overall good. My only complaint (and it's kinda my fault for forgetting to check as well) is that I took my car in emptied out. I forgot to take my sunglasses out of the sunglass holder and didn't remember till later. When I called I got a bit of a run around and finally got to the right department where they told me they would check and call me back. I know for a fact they were in there but was told they weren't. Just make sure you check EVERYTHING before you leave your car. read more

I applied online and a specialist contacted me. We went through the inventory of the cars and I chose the one I wanted. She scheduled me an appointment to test drive the car and let me know if I didn't want it after the test drive I can chose another car. I made it to CarMax pleasant hill and when I walked through the door i was welcomed by the staff who was very friendly, very helpful, and I didn't have to worry about no car salesman tried to sell me a car I didn't want. I chose my own car I test drive it they gave me the history of the car it was the best experience I have ever had buying a car. They made it so easy. They go over everything with you from your down payment options to extended warranties to gap insurance and they didn't force me to add on any additional options unlike some of these other dealerships out here trying to make a bonus lol. I would honestly recommend CarMax. I will be back to purchase another car soon for my mom. Oh and amigos thing when you apply for the loan they also gives you options to live from which bank that sends a premium approval now what's awesome. read more

No ones in charge. 'Employees' are wondering around laughing and giggling, while no one is evaluating cars. Got there, went to the counter, girl said 10 mins, 35 mins later, after sitting and waiting, while everybody that 'works' there was having a great time, i left. Never saw the evaluator. Sad. read more

I bought a car there yesterday, and although my new car seems to be just what I wanted, the buying experience was the opposite of customer oriented. I went in two days ago and test drove it, went through a bunch of paperwork with a nice salesman, made an appointment to finalize the purchase yesterday, and still waited for the "next available", who was not the man I dealt with the day before and hence was clueless. The car had not been detailed as was promised by the first salesman, and the process took 90 minutes, which was ridiculous, considering all the time the salesman and I had spent the day before, and the fact that I was paying cash. I'd called ahead to see if they would pick me up at BART transit, two miles away, and that was "against policy" and they would not do it, despite the fact that I was coming in to buy a $17,000 car from them. Appalled doesn't begin to describe my reaction to that, but it is indicative of the absolutely rigid process they go through to sell or buy a car. A nice feature of their operations is quick and easy transfers of cars from anywhere in the country, and mine was shipped for a very reasonable $149 from S. CA. I knew I would be out of town when it arrived, had arranged with a CarMax "Customer Experience Consultant" before it was even shipped to be sure it would be held for me past the 7 days normally allowed to come look at it, but when I got there, it was obviously available to any comer. Lucky for us all no one bought it. I hope the car turns out all right and all the poor customer service is behind me, but I'd advise them to get a bit more personal and ditch the rigid formulas. If I'd been treated differently I'd be a very happy camper at this moment and writing a glowing review, because there are things that were great: no haggle, easy transport, just the right car, the 7 day return policy, and a clear limited warranty. But they wreck it by not treating people like humans. read more

Sold me a car that was leaking streams of water by the window and convertible roof. They were aware of the problem, I don't know if they didn't fix it at all or didn't fix it well but made me wait 2 weeks after the car arrived and then the window was still not going up all the way. Spent a month and a week at dealership as it was under warranty but they didn't fix it right and when I made a warranty appointment with carmax they made wait a long time only to send me to another dealership by myself. I wanted them to take care of it as they sold me a FAULTY car and also because as their manager said if they can't fix it they will take it back even if timing expired, which happened only because I had to deal with a long unsuccesfull repair at the dealership and because of that I missed the original return date which I'd definitely took advantage off if I knew what I'm gonna have to deal with: constant repairs on 2019 low mileage car that was signifactly lower price which makes me think carmax knew about the imperfections all the time. read more

Went in to try to view cars and possibly purchase with a co signer, we literally walked in and walked out because of ANDREW at the front. We walked up and greeted us nicely after explaining to him we just wanted to look at the cars to get an idea of what we wanted and we where going have the other person come and be the primary signer on the car he immediately started saying we cant do that, they need to be the main driver. I tried explaining to him my mom is financing a car that I was driving and he refused to listen he acted as if I was a scammer. I dont know if it was because of my race or age or what but it was EXTREMELY unprofessional and rude. After this interaction I will not be returning I've boughton over 6 cars from dealerships within the last few years and this was just unacceptable service. I'm sorry but if your front desk person is that rude because you are a Latin family I could only imagine the sales people. Management should have interviewed better I've worked in customer service for over 10 years and have NEVER been treated this horribly. read more