BuySide has excellent customer service! I started my car search at a dealership and learned that I'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them! read more

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and makes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner. read more

Chris and Kim are amazing! They helped me get a 2025 Toyota Camry LE hybrid and saved me almost $1500. Highly recommend them as they saved me alot of time and effort. read more

Working with Chris at Buyside Auto was one of the smoothest and most stress-free car buying experiences I've ever had. We recently custom-ordered a 2025 F-150, and from the very beginning, Chris was right there to guide us through the entire process--making sure every detail was exactly what we wanted. He coordinated directly with the dealer on our behalf, so we never had to deal with any of the usual dealership headaches: no pressure, no upselling, no wondering if we were getting a fair deal. Chris truly acted as our advocate. He was responsive, thorough, and patient with all our questions--whether it was getting price quotes on maintenance plans, checking in on delivery timelines, or making sure the order process went smoothly. He even offers vehicle delivery to your doorstep for a reasonable fee, although we opted to just take a Lyft to his office since we live nearby. If you're someone who doesn't enjoy the traditional dealership experience--or just don't have the time or energy to shop around and negotiate--working with an auto broker like Chris is the way to go. He knows the industry inside and out and makes the process feel effortless. It's kind of like using a realtor to buy a house: you're getting an expert in your corner who knows what to look out for and handles every detail. I've already recommended Chris to friends and family and will absolutely work with him again in the future. An excellent experience all around. read more

I have dealt with Buyside Auto for the past 10 years, and they just delivered my 4th vehicle. Both Chris Gross and Kim Hoang are terrific! They take all of the hassles and headaches out of the process, and consistently provide stellar service! I would never consider buying or leasing a car without them. I have also referred several others to them who had the same great experience that I did. I only wish I could give them more than 5 stars! read more

Chris Gross was great!!!! Got me exactly what I wanted and more trade in value for broken car than I expected. read more

Chris was awesome to work with. Very responsive, thorough and communicative. I highly recommend him for getting a great lease like he did for me. read more

We had a stellar experience with Chris from BuySide Auto. I don't know why anyone would buy a car any other way! From the very beginning, communication was fast and easy. Like many people these days, I hate talking on the phone and prefer email/text. No problem here! 95% of our communication was via email/text. We bought a new (very in-demand model) car AND traded in our old one through Chris (getting more for the trade-in than the dealership offered). It was doorside service... Chris dropped off our new car and drove away with the old, and voilà, transaction done. It really was painless. 100% would absolutely recommend, and will use BuySide again when we need a new car (hopefully not soon :). read more

I used the popular car purchasing apps (Carmax, Cars.com, Carfax, Carvana, and Car Guru) to search for the EV I want. A couple of these apps directed me to Green Light Auto with the make and model I wanted at a favorable price. It took about 20 minutes for me to see and test drive, and approximately 45 minutes to process paperwork, and left with my EV in about an hour. No hassle no haggle. I appreciate the quiet and pleasant experience. If you are looking for a used EV, I highly recommend you give Green Light Auto a try. I will definitely recommend Green Light Auto to my family and friends. read more

The prospect of negotiating the purchase of a new vehicle at a dealership is daunting in the best of times. When I decided that it was time to buy a new car at the end of 2021, in the midst of the Omicron surge, I had no idea what I was in for. Pandemic supply shortages made it a sellers' dream market for both new and used vehicles, with dealers not only routinely selling above MSRP, but also pulling off exorbitant dealer markups in addition to the usual slew of unwanted and unexpected add-ons. Since I knew what I wanted, I tried to independently shop around at local dealerships to compare prices. Turned out that, while salespeople were willing to order the vehicle, they consistently refused to disclose an out-the-door price before doing so. Some even requested a nonrefundable cash-or-check-only deposit. My Spidey sense told me to run. I imagined waiting a couple of months for the new car to arrive only to learn that the cost was four- or five-figures higher than anticipated from a salesperson with a "take-it-or-leave-it" attitude. Unsure of how to proceed, I continued my online research until I stumbled upon BuySide Auto. I had never heard of an auto broker and, in a normal market, would not have thought it necessary to hire an agent. Pandemic pricing and public health precautions, however, made the prospect of having an auto sales insider work for me to find the best deal exclusively from the comfort of my home appealing. After I submitted an inquiry online, it was a smooth, stress-free process: BuySide Auto's client manager / concierge extraordinaire, Kim Hoang, provided consistently knowledgeable, responsive and respectful customer service. Kim walked me through the whole deal, including explaining the process, confirming the specifications of the desired vehicle, securing a good price with a trusted dealership, keeping me apprised of the order status and scheduling home delivery. I also needed to sell my existing vehicle, so did my homework and pulled Kelley Blue Book, CarMax, Carvana and Edmunds prices. The thought of posting an ad on Craigslist inviting strangers, including potential scammers and predators, to my home to test-drive my car, especially given COVID-19 concerns, made me uncomfortable. On the other hand, I did not want to accept a lowball dealership or online used car retailer offer for the convenience. BuySide Auto put my car out to bid and came back with a very reasonable figure. BuySide Auto's waiving of the $150 home delivery fee for the new vehicle if you accept the trade-in offer is icing. The $395 BuySide Auto broker fee was worth every penny for the value created: time and energy not spent travelling to, negotiating with and signing paperwork at dealerships; confidence in securing good prices for both purchase and sale through the company's relationships and experience; and a pleasant customer experience. BuySide Auto saves the day. read more

Chris Gross runs an easygoing and low-pressure, yet extremely helpful and professional, broker service. The result is that BuySide Auto provides the exact opposite of the stressful and obnoxious experience of most dealerships. Chris and his associate Kim worked hard to get us a car quickly after our last car was totaled. They assisted us with every step of the process and went above and beyond with paperwork and vehicle delivery. They also answered questions promptly after the transaction was complete. Chris and Kim both derive a lot of pride from helping customers. We will contact them again for our next car. read more

The service provided by Kim from BuySide Auto was really great: efficiency, responsiveness, great value for the price. They were able to find the exact model that I asked at a better price than I could get on my own. They delivered the car at my door at no extra cost and made the paper work process really fast and easy. I have already recommended their service to several of my friends! read more

I wrote all the dealerships in the area to ask about the car I wanted, nobody could find it. Kim Hoang called me at 5pm and by 6pm she had already find it. Unbelievable. In a couple of days I had the car brought to my garage. They were super efficient and communicative. It was so easy it was unreal, I almost thought it was not true. But they brought the car to my house and the person who came spent a whole hour going through all my questions and helping me set up everything, including my phone. I highly recommend, they are amazing. Thanks!!! read more

BuySide Auto - Car Buyers Near Me - San Francisco, California

I had a wonderful experience with Kim and Chris! I was looking for a Honda HRV and had some specific specifications. Kim and I were in contact through every step of the process. I didn't pay more than what a dealer would've charged ($1k over msrp) and found the whole car buying process very smooth. Definitely recommend working with Chris and Kim! read more

If only I can give 10 stars! If you don't want to be a deer in the headlights when you go to a dealer, I highly recommend these guys. Hyundai Palisade is selling like hotcakes. I inquired Friday and got my Palisade Monday. Kim has been very prompt with my questions regardless of time and day. They will make sure you'll get the best offer and search for the car spec that you wanted. Aside from Covid, it's really better to do everything online and let BuySide do the negotiating. Unless you're a professional haggler, I wouldn't trust myself dealing with Car Dealers who will make sure they will get most of your hard earn money since they do this everyday. All Hyundai Palisade dealers were 1+ hours away from home. BuySide fee is very reasonable compared to all the time and trouble that I would have to do. Their website is very user friendly and it's easy to get an idea on how much you will spend. The online process was seamless and they delivered my car on time. Thanks Kim and Christopher for the best service and goodluck to your business! I will definitely consider BuySide again in the future. read more

BuySide Auto - Car Buyers Near Me - San Francisco, California

Best car buying experience ever! This company worked hard to accommodate my needs, and my concierge, Kim, was a great communicator who made sure I knew what was happening every step of the way. The process is super fast-- they do everything from locating the car to negotiations to working out financing AND they deliver the car to your door (especially appreciated during the pandemic). Chris delivered mine and walked me through the paperwork-- he was professional, efficient and personable. The entire time from my first online contact to car delivery was six days, and would have been shorter if I could have settled for a different color. If you're at all dreading going to the dealership or are timid or like me just don't like negotiating for a new car, this is the way to go. I'd give seven stars if I could. read more

BuySide Auto - Love my brand new car! - Car Buyers Near Me - San Francisco, California

We had a great buying experience recently when hunting for a new all-electric vehicle with help from Kim Hoang of BuySide Auto. It was our first time getting concierge assistance for auto buying, and we'd do it all over again! Our situation: We had a good idea of what cars we were interested in, and wanted a fast and seamless transaction.  To simplify the process, we were willing to pay with cash.  As fast as we worked, BuySide worked even faster, contacting multiple dealers and lining up deals on our behalf. The entire process from first contact to the commitment to buy a car with a specific VIN took less than three hours, which is an amazing testament to how well BuySide has perfected their workflow. A key factor was how absolutely transparent all costs were. The flat fee to be paid to BuySide was stated upfront and was paid at the time of committing to buying a specific car. We were knowledgeable about the going street price, having already talked to dealers, and saw early on that we could and would get competitive pricing through BuySide's dealer channels. BuySide found a sweet deal for us, and the purchase terms were outstanding: The MSRP-based price was better than any other price we had been quoted. Dealer fees were kept to the absolute bare minimums. There were no upsells tried whatsoever, and no last-minute dealer fees thrown in. Highly recommended ... This is the way auto buying should be! read more

Chris made acquiring our new and hard to find SUV much less stressful. He was very personable and helpful, besides very straightforward. He works with several dealers so he can obtain the lowest price possible for my special ordered SUV. When it finally arrived at the dealership from the factory, then he personally delivered it directly to my home, which was not close to his office. He also at the same time purchased and paid me for my old vehicle and then drove it away. He handled all the paperwork for both vehicles and walked us through it all. Chris kept me informed throughout the vehicle order and manufacture process. He was good with the details and ensured that exactly what I ordered is what was delivered. Also, I was really pleasantly surprised that he gave us a full tank of gas when he dropped off our new SUV. He also spent some time helping us understand the electronics of the new SUV. I would certainly use Chris again without hesitation. read more

I recommend using Chris on your next purchase on a new car. He is responsive and transparent throughout the process. Chris informed me early on the challenge to secure a BMW X3 M40i with my preferred options due to the chip shortage, but found one destined to a dealership with a couple more options. He secured the car and took care of all of the paperwork. He kept me informed and very responsive to questions. Chris takes the headache of purchasing a car and his interest is providing great customer service and brokering the best deal for you. Thanks Chris! read more

BuySide Auto - Car Buyers Near Me - San Francisco, California

Wow! I can't believe how I'd never known this service existed!? 3 years ago I spent almost 2 whole days at Toyota negotiating, paperwork, negotiating, helping them figure out their math was little off, and basically waiting around while they took forever finishing paperwork. This beats any car buying experience I've ever had! I love our volvo, and I will never go back to traditional way of buying cars again. Thank you, Chris and BuySide Auto! :) read more

BuySide Auto - New Volvo! - Car Buyers Near Me - San Francisco, California

To be honest, I didn't actually intend on leasing through Buyside. I was just using them as a data point to play other dealers against each other to get myself the best deal. But dang if Chris didn't rise to the occasion and win me over. In the end, he got me the best combo deal of my new lease and my trade-in, and the car was delivered right to my house. He was competitive every step of the way, responsive, and made the process very easy. He also knows a lot about the cars but is impartial, so he can weigh it on what features are worth the money and which aren't. A dealer would only try to upsell you. I would definitely use his service again. read more

The BuySideAuto team is amazing! I have done several car purchases through Kim. This team is an ultimate game changer. Most people know they handle the selling to consumers, some know they also handle leasing, BUT I didn't know they BUY CARS too! I always leased cars, and with my current lease ending in June I contacted Kim so j could get the next one started. The current market is an order your car makers, taking an average of 2 months wait. Kim of course got everything handled, super fast and easy! She asked me if I was planning to keep my current car or turn it in. I said just turn it in. She told me they buy out lease agreements! I was shocked! I think that process was as easy as buying or leasing a car from them! BuySide paid off the current agreement and even gave me some equity! I was floored! never have I gotten money back at a lease end! Once the price was offered, I accepted and in 24 hours my car was picked up from my house, a check was handed to me and I watched as it drove away! BuySideAuto and Kim really are THE zone stop for any car buying/selling/leasing.... Do not bother dealing with sales people from a dealer, let the experts handle it. You will never buy or sell a car anywhere else again! read more

This marks my second vehicle purchase through Kim & Chris, and I must say, utilizing their brokerage service has become my preferred way of acquiring a new car! Thank you for making this transaction go as smooth silk. Until the next one! read more

What an amazing buying experience - from first point of contact to receiving the keys! Purchasing a car through a dealership is a thing of the past. Kim helped me find and lock in a great price for the car that I wanted. She was quick and consistent with her responses and best of all, easy to communicate with. There were no pressure to purchase when I said "no" to the car options that she presented to me (unlike at the dealerships.) Kim diligently searched for the car configuration I wanted and finally was able to locate one that I said YES to! Thank you Kim! read more

Steve Harvey: Name one thing Americans loathe. Me: CAR DEALERS! Steve Harvey: Survey says....BING #1 Have you ever done your internet research and decide to purchase a new car? Then come to the realization that you have to put on some MMA gear to go spar with the liars at the car dealerships? Well, that's what almost happened to me. Until I found Roadster - a car broker that allows you to purchase your new car online. That's right folks. As Vince Vaughn would say "On the line." Welcome to 2017. Roadster's website is fantastic. User interface is simple and gets right to the point. Pick out your make, model, and options, and it gives you an estimate of your total cost. Cash, finance, lease. Doesn't matter. A broker is a must if you have a particular set of options and want no more, no less. Like me. I "needed" a new Honda Accord. But I only wanted the Sport model, and only in white pearl, AND only with a manual transmission. I did my own homework - there were only 2 in the entire state of CA. One in Norcal, the other in SoCal. Did Roadster pull it off? You bet they did. Roadster partners with thousands of dealers, but they can't have relationships with each one. So, if the car you want is not in their network, they go to bat for you and do some sort of underground car dealer trading that we're not privy to. Which is what happened in my case. Try that solo. My experience - Monday night, I go to Roadster's website, pick out my car with only the options I want. Tuesday morning, I start getting emails from Kim explaining the process. I put down $100 of the $295 broker fee. I complete info for credit app. Tuesday afternoon - they start the search. Find one of two. They start pleading and begging (sort of) on my behalf with their partners/dealers. Wednesday - they continue to broker my transaction, and come to terms. Some kind of barter takes place. Thursday - the exact car I selected online gets driven from San Jose up to my neighborhood dealer in the Tri-Valley and gets prepped. I get an email from Kim saying to expect deliver in the afternoon. Thursday 3pm, Mike drives a white Accord sport stick shift into my driveway. Goes over the car. We sit down. He presents lease docs. And 10 minutes later. D-U-N done.  I last leased a truck about 2 years ago, and I'm not ishing you...spent about 8 hours there over the span of 2 days just negotiating. With two little girls, mind you. I swear, it's like Congress trying to pass a budget. Wow. $295 extra is 100% worth it. The only time I went to a dealer was to sit in a preowned one. That's another story for another day. Because of my particular situation, there were a few hiccups. But Kim made everything right. And that's all that matters. Good work Roadster team! You'll be hearing from me again next year. read more

BuySide Auto - New Accord manual tansmission - Car Buyers Near Me - San Francisco, California

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OMG, do you want the EASIEST and most skillful experience EVER buying or leasing a car? Buyside Auto takes care of EVERYTHING. They negotiate the very best deal for you and then deliver the car to your home. I could faint how easy this was! I was so reluctant to step into a car dealership when it was time to lease a new one - it just always felt like smoke and mirrors and snake oil salespeople, overpromising/underdelivering - just such a hassle! And not my area of expertise at all. Buyside auto reps know EVERYTHING about buying, selling, leasing cars - all the secret ways to get you the very best deal - and they jiu jitsu the salespeople into giving you the ultimate advantages. And THEN they bring the car to your home! Ha!!! I wish all of life was this easy! read more

I purchased my latest vehicle using BuySide Auto. Chris and his Team were true pros and quite amenable to my hundreds of questions about a ton of different vehicles throughout the process. He even found a style/trim/color car that a local dealer couldn't track down. To boot, the local dealer couldn't come close to the BSA pricing either. Great experience, great service and great car. Thx Chris and BuySide! read more

I found out about Roadster by chance during the last stretch of my exhausting car research routine. I planned on going to a dealership the following week. End result, within 1 week (last week) I took delivery of my new 2017 Audi A4 Premium Plus Quattro! And as of a few hours ago, I said good riddance to my current lease with a buyout for the exact payoff amount from Roadster. In all seriousness, Roadster honestly takes the crap factor out of the whole car buying experience. I'm happy that I found them when I did because I was able to appreciate what was presented to me. This was a lease, so the math can be tricky so as long as you do your homework, you can tell if your getting a good deal or not. I was able to confirm the exact breakdown of the lease before committing to anything. Knowing the mf and residual for an exact model is critical. So do your homework. After researching the legitimacy of the company, I started the process online. Less than 24 hrs later, I got a call and it was history from there. I can't stress enough about how freaking convenient it was using a broker / car buying service to do the dirty work for you. My wife almost passed out when she heard she didn't have to go into a dealership. I saved roughly 10% off MSRP and with Audi that's pretty good. Coupled with not having to spar with the salesman and his "manager", it's priceless. I do want to say thank you to both Mark (who took care of the purchase) and Jay (who handled the trade in). They were there throughout the entire process and made me feel as if I was their only client. You guys rock. Everybody, use them! read more

BuySide Auto - My new 2017 Audi A4 Premium Plus Quattrizo! - Car Buyers Near Me - San Francisco, California

This car dealership had a car I really like, the guy rushing my contract to sign sign sign was un-pleasant . They sold me a car that broke down 2 days later and then told me their hands are tied and can't do nothing to help me out Wouldn't recommend this place to anybody . read more

I'm never going out and getting a new car again. This was effortless. Levon helped me every step of the way and handled every issue that came up. The flat fee for the service is reasonable and only due once the deal is complete. I visited a couple of car dealerships before contacting Roadster. I know Roadster helped to get me a really good deal. Less than 1 week after accepting the deal with Roadster, my car was delivered to my home by Chris (Wong). I spent less than 10 minutes signing the papers, and Chris walked me through the features in the car. This was a really great experience, and this is probably the only way I will get a new car now. If you are in the market for a new car, reach out to Roadster--you have nothing to lose. read more

BuySide Auto - Car Buyers Near Me - San Francisco, California

Like many others, I have gotten only the best service from the Roadster team! Thanks to Kim Hoang for locating my desired vehicle within an hour of me submitting a request on the Roadster website. After that, she kept constant communication with me and made sure I knew exactly what I was getting into, explained all the details on the deal sheet, and made sure I was happy with my purchase. I wanted the car to have a few accessories installed before it's delivered to me, and Roadster did just that! No muss, no fuss. Now I'm a very happy owner of a new Honda Accord Touring V-6. The entire process was less than 5 days. Thank you Kim, Chris (delivered and explained new features of the car, walked me through the paperwork, awesome guy!), and the Roadster team! read more

BuySide Auto - Car Buyers Near Me - San Francisco, California

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BuySide Auto is a great establishment and they go out of their way to help a customer. I had some questions while in the market for leasing a Mercedes and he helped all the way . Chris has great customer service and he will make sure you get the best deal in the area . He's very upfront and honest! It's hard to find people like that nowadays.They have also the most reasonable rates for their outstanding service. I would highly recommend this auto broker for your future auto shopping needs . read more

Happy to give a very positive feedback to the Roadster team! Lots of thanks to Mark Hugret who provided an amazing customer experience at every step with helping me lease my new Mustang. Hassle free coordination and smooth delivery. I am very picky and the idea of picking up my car online was a new concept, as I like to see "the goods" before I purchase. I was in awe when I saw the car! Love it! Thank you once again to Mark who went out of his way to answer every question I had. Thank you Roadster. Sincerely, Marina read more

BuySide Auto - Car Buyers Near Me - San Francisco, California

They were great and the process was so easy and pain free! Found us a VW Tiguan with a great price in one day. I got my car the next day! Kim and Chris are both very responsive and I will definitely contact them for future car needs! read more

Buying our car from BuySide Auto was the easiest, fastest, and most pleasant experience we've had EVER!!! This is the first time we've purchased a car online, and we didn't know what to expect. In the past, we would literally spend half the day at the dealership to test drive, negotiate, and sign paperwork. With BuySide Auto, the entire car-buying process has been streamlined. We spent some time researching what SUV we wanted to get. Once we narrowed it down to 2 brands (BMW & Acura), we reached out to Kim Hoang at BuySide. She helped us every step of the way. She answered all of our questions and went over the deal sheets carefully. It's obvious that she is knowledgeable! Unlike the sales people at car dealerships, Kim is not pushy, very patient, most of all, honest. When we finally decided on what car to buy, we filled out the credit application online. And in a matter of 2 days, our 2019 Acura RDX was delivered to our door by Chris. 2 days!!! It was so easy. It's important to note that Chris didn't just deliver the car; he also took the time to show us how the car works. If you want a hassle-free experience and impeccable service, look no further. BuySide Auto will help you find the exact car you want at the best price. You won't be disappointed! read more

The best car buying experience ever! Kim helped us through the entire process and explained every detail to us so there were no surprises. Very transparent and responsive. Do yourself a favor and call them if you're in the market for a new car. read more

BuySide Auto - 2021 Subaru Crosstrek - Car Buyers Near Me - San Francisco, California

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This review is about my experience while trying to sell my car. Pros: - The website is pretty straightforward with the ability to upload pictures of your car. - Chris is responsive. Cons: - The offer that I got was way lesser than CarMax and Autonation! Yes, lesser than the dealership too! So do shop around at other places, especially CarMax. - The website says you'll get an offer within 3 hours. But that's incorrect. I got an offer after ~1.5 days. Chris said the website needs to be updated. read more

I've worked with other car brokers, but Chris and BuySide has, by far, been the best experience. BuySide's search engine is an incredible shopping & research tool, and Chris was responsive, clear in explaining the financing process and handled my trade-in. BuySide is a billion times better than going to a dealer, and way less stressful. Got into the car I wanted, spot on with my budget, and in a short time (2.5 days). Thanks, Chris! read more

BuySide Auto - Chris & BuySide helped me get into this handsome, fast little X3! - Car Buyers Near Me - San Francisco, California

Have you ever walked out of a dealership after buying or leasing a car and felt you got hosed? It's because you probably did, to be expected when going up against the teams of professional negotiators/shysters found at most auto dealerships. But there's a better way, and it's called Roadster. We worked with Mark Hugret and he was fantastic. Mark negotiated great lease pricing for us and promptly presented us with the results, and we never had to leave home! read more

Mark Hugret helped my wife lease a new Jeep Grand Cherokee, he also assisted us with getting rid of our previously leased Jeep Grand Cherokee. He found my wife the exact model with the exact features she requested and it was delivered to our home! I haven't had the pleasure of meeting Mark Hugret in person, but if I did, I'd probably kiss him! So, a quick recap... We got rid of a leased car, got a new leased car, we never left our house, and the only person we dealt with in person was the young fellow that delivered and/or took our cars. If you live in California and you don't contact Mark Hugret and Roadster to buy, lease, or sell your next car you are stupid and you should reconsider your life choices! read more